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FREQUENTLY ASKED QUESTIONS ABOUT AIRCONDITIONERS
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- Опубліковано 27 січ 2021
- The Frequently Asked Questions tackled on this content are just few and the most inquired from our Customer Service channels.
Some answers may vary from the type of units and models, and the actual cause of technical problems. It is always better and recommended to seek technical service from our Authorized Service Centers or In-house Service Centers through these contact numbers and social media channels:
Kolin Service Hotline: (02) 8852-6868 or 0917-811-8982
List of Kolin Accredited Aircon Service Centers: www.kolinphil....
Kolin Official Facebook Page: / kolinphilippines
Kolin Official Instagram Account: @kolinphilippines
#KolinAircon #kolin #Airconditioner #AirconFAQs #AirconBaKolinNa #ServiceCenters #KolinServiceCenters
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The best talaga kolin aircon..mura din mga pyesa kaysa leading brand sulit tlga..
5 yrs warranty lng nila😀 Samsung 10 yrs🤣
This is so informative and helpful. Thank you so much. ❤️
Thank you Ms.Elinor 😉
Sa kolin quad window type, Ilang hours po pwedeng naka dry mode, 23-25 temp. Matipid po sa kuryente or mas matipid ang cool mode 23-25 temp na 8hrs?
Please make a video for how to connect your ac to android device
thank you for the information
It’s our pleasure ♥️👍
Bakit po ang design ng kolin dalawa ang distributor meron sa indor at meron sa outdoor tapos na papimp down ang compressor.kahit na flushing na indoor at outdoor ng r141b ..na over charge nako na pump down pa.
Tanong lang po smart Colin 1.5hp mahina ikot ng indoor fan motor. Malakas p po ung 1hp n smart inverter. Salamat
Where to install window type AC in a rectangular room?
Okay lang ba i-non drip ang Kolin quad series? We're using it 24hrs. Please advise po if I should remove the rubber plug or.okay lang na naka non-drip setup. Thanks!
hello po ask lng po anong settings ang dapat para makatipid padin po sa kuryente? unit po nmin is kolin primus gold. and ano poba ang low and high temp? thankyou sa sasagot
Hi mga boss anong ptoblema ang airon window type once di gumagana at lumalabas ang f2
general yung mga questions sana video specifically kung paanu nagwowork yung aircon nyo like eco button at okay lng b mag dry mode.nakakasira b yun
Hello po ma'am, we heard your suggestion po and we will try to execute sa mga next contents po namin lahat ng suggestions niyo po hehe. Might as well explain din po, ang eco button po is used for energy efficient mode, in which, automatic niya po sineset ang temp settings mo ng 24C. Ang dry mode po is di po siya nakakasira. Tumutulong po ito para ma-balance ang moisture level ng kwarto niyo lalo na kung mataas talaga ang humidity nito. So hopefully this response is helpful to you ma'am!!
Ano po yung eco button ? Unit po namin window type inverter 1.5hp wala pong eco button?
Ask ko lang po if right after mai-on ang inverter aircon gumagana na po ba inverter nun or may aabuting oras pa siya bago maactivate? Mas makakatipid po ba sa kuryente if straight 5 days in a week 24 hours na nakaon ang inverter aircon kaysa sa 8 hours a day usage lang?
Hello K-buddy! No, once the set temperature was reached, doon po ma-activate ang inverter technology, in which, it maintains the reached temperature on a lower wattage consumption only. It depends, on how quickly it can reach the setting temperature because there are many factors that can affect the cooling performance of an air conditioner. If the air conditioner's size is correct, the room is well-insulated, and the temperature setting is set at comfort cooling settings of 23-25C, cool mode, surely it would only take a couple of minutes for the inverter technology to be activated.
In your second question, mas makakatipid ka padin po sa 8 hours continuous operation compared to 24 hours because in 24 hours continuously usage, 24 hours continuously din tumakbo yung energy consumption rate mo.
@@kolinphilippinesofficial Salamat po!
Mas tipid po ba sa kuryente ang eco mode?
Tanong ko lang po, anong mas better window type inverter aircon to 20sqm room area? 1hp or 1.5hp? at alin mas matipid sa kuryente..
Hi K buddy !!
sa pagpili ng aircon dapat tama ang area na paglalagyan .. ito ang guide para sa inyong area.
0.6hp - 9-11sq.m
0.75hp - 12-15sq.m
1.0hp - 13-19sq.m
1.5hp- 20-24sq.m
2.0hp- 25-32sq.m
2.5hp- 33-40sq.m
@@kolinphilippinesofficial thank you for this information
@@kolinphilippinesofficial for inverter po ba itong size area?
Bakit po wlang mga drain ng water ang mga 0.6hp aircon ng kolin
Sir tipid po ba ang kolin .75 HP window type non inverter
Tanong ko lang po kung voided din po ba ang warranty kung ung nabili po naming unit na window type ac ay sa kakilala lang po namin ipapa install?
As long as wala pang one year ang date of purchase and also if nasa inyo po ang original receipt.
Hi Sir, free po ba ang general cleaning pag within warranty period? Thanks
Hi K buddy,
Yes free po ang general cleaning within your warranty period, pero isang beses lang po ito for the whole warranty period.
Salamat
Hello po, ask lang po if pwede po ba mag 1.5hp sa 18-19 sqm na kwarto since lilipat po kasi kami medyo madaming gamit and may bar counter pa po baka hindi lumamig yung 1hp. Okay lang po ba yon? Thank you
Hi K buddy,
Yes K buddy pwede naman po.
Hi! I purchased KAG-110RSINV, my previous unit is old and alredy busted. Ok lang ba ung condenser is under direct sunlight? Un kasi ung position ng lumang unit ko, dun ko din i-place si kolin. Ok lang kaya na nakabilad ung condenser sa araw? May cover naman 5 inches above condenser pero nasa direct sunlight. What do you think sir? Thanks 👊😷
Hello sir! Thank you for relaying your ac concern with us! Hindi po kasi maganda ang magiging cause if ever po na walang shading ang condensing side ng ac niyo po. Pag nabilad po kasi siya sa arawan (especially sa tanghali) possible po hindi niya po mailalabas ng maayos yung init ng refrigerant dahil babalik lang po yun sa system in which can cause overheating and overwork sa compressor or much worse po. So as much as possible kung kaya po sana lagyan ng shading yung condensing side mas okay po since ma-maintain po neto yung efficiency niya in a long run. Thank you :)
Noted sir! Palalagyan ko na lang ng shade. Thank you so much, keep safe! 👊😷
@@kolinphilippinesofficial ok na sir, may shade na ung back part ni KOLIN, sarap matulog. Last question sir, ano ba ang best setting ng fan? 26 ang gamit ko temperature. San ba sya maganda ilagay? Sa high, medium, low or matic? Ndi ba sya nakaka apekto sa lamig? Alam ko kasi lakas lang ng buga ung mga options pero ung lamig ganun pa din. Thanks
Hi po! Bakit walang drain hole ang KAM-55CMC32? Do we need to have it drilled? Hopefully masagot. Thanks.
Wala po talagang drain for the model KAM-55CMC32. Yung water accumulation po is mababawasan through evaporation po sa condenser. Thanks!
Do we need to remove yung rubber stopper for the quad series? Sa manual kase hindi need. But paano po mag drip yung condensate?
Hi K-Buddy,
Maaaring Drip or No drip system ang Quad Series. Kapag gagawing drip system ang AC, kailangan alisin ang rubber at install-an ng drain pan na kasama sa box upang umagos ang condensate. Kapag no-drip naman ay hayaan lamang naka-plug ang rubber stopper.
Thank you K-Buddy!
tanong ko po.ilang square meter ang pwedeng palamigin ng kolin 2hp kag 190 dre?
Hello K-buddy! Applicable po ito for 25-33 sqm area (unloaded space).
Engr. May ask po ako kabbili ko lang po ng kolin s series window type inverter nung september 9 ok naman sya pero kanina gagamitin namin ayaw na lumamig naka cool 23°c sya kahit i baba namin sa 16°c ayaw parin may warranty pa po ito san po kaya pede dalhin para ma check
Hello K-buddy! Sorry for inconvenience it caused. You can call our service hotline at (02) 8852-6868 for more technical advice and schedule a service. You can also visit our official website at www.kolinphil.com.ph to check our accredited service centers near you.
Paano po kapag hindi po nagrerespond sa remote yung aircon po? Kolin Inverter po ang gamit namin. Nacheck ko na din po yung remote at umiilaw naman po yung LED.
Pa try po pa reset ang unit and remote po. For the aircon unit, remove po sa pagkaka plug, then after 10 seconds i plug po ulit. For the remote naman po, tanggalin ang battery then after 10 seconds i balik po. After the resets po, itry kung gagana na po ang remote. Thanks!
sir kbbli q lng ng 1hp d nmn aq heavy user 5-7 hours a day lng aq gumamit 9temp at low cool lng nmnpo xa malaka po xa s kurynte?
Medyo may kataasan po yung 9 na temp, better set it po sa 7 for comfort cooling and efficient usage po.
hello po. Ask kolang po anong problem nung ac unit namen ayaw po nyang magbuga ng malamig parang puro fan lang sya kahit nakahigh and cool na po thank u po sana manotice 🙂
Hello po Ma'am! Thank you for relaying your concern to us and we are very sorry for the inconvenience it caused. Marami po kasi possible causes sa problem ng unit niyo po but try checking first the filters po baka madumi po ito and also, its condensing part (yung backside po for window type and outdoor unit for split type) because without proper air circulation may result in insufficient cooling po. If ever malinis at okay naman po ito, possible po may damage ang unit internally. So for more technical advice from our service team, you may contact our service hotline at (02) 8852-6868. Hopefully maayos po sana agad ang aircon niyo for this upcoming summer po. Thank you and God bless!
Engineer buong room b Kaso NASA TaaS lng cxa nktapat
Good day po. Sinunod ko po yung instructions sa Manual to use Net home plus. Ayaw po kasi gumana. Tanong lang po kung yan lang po ba yung laman ng Box na yan. Diko po kasi na icheck nung naiunbox po yung aircon ko. Thanks po.
Hello Sir Raniel! May I ask what is the main problem that you currently experiencing with nethome plus? Also, yung item po na related with nethome plus na nakalagay po sa box is nethome manual lang sir.
Hello po Engr.! Kolin Primus Full DC inverter po ang AC ko, ask ko lng po kung okay lang ba iton gamitin ng walang patayan straight for a week? For now kasi 20hrs straight a day ko sya ginagamit,bale may 4 hrs rest lang. Di po ba ito nakakasira ng compressor? May mga napanood din kasi akong videos na recommended nila walang patayan dahil mas tipid tlga sa kuryente. Wala nmn akong issue sa bill dahil PHp1,600 lng pinakamataas kong bill at summer lng to, the rest nasa 1k to 1,200 lng.
Hello! Comparing 20 hrs vs 24 hrs, there is still a possibility na mas makakatipid ka padin sa 20 hrs straight operation compare to 24 hrs dahil logically 20 hrs lang tinakbo ng consumption rate ng kuryente mo. Yes, okay ang inverter technology for continuous operation, as long as, right size ang aircon, set it to 23-25C comfort cooling settings, and keep your room well-insulated para mas mabilis ma-reach agad ang set temperature. Dahil once na ma-reach ang set temperature, i-memaintain ng inverter technology ang set temperature in a lower wattage consumption only. For the compressor, since heavy usage siya, regular dapat ang maintenance ng aircon upang ma-maintain ang quality performance nito. Hopefully this answer is helpful, thank you!
@@kolinphilippinesofficial Thank you so much po. Good thing magaling din yung tech na naginstall at nagmemaintain ng AC namin. Twice a year po kami nagpapacleaning. Super satisfied po ako sa product niyo. Godbless.
@@ruffeetacuesta6124 matipid ba sa kuryente ang aircon mo sir?
@@paulocelestial7871 oo matipid sya, pag hindi summer nasa 1k to 1,200 lang bill namin. kasama na dito lahat mg regular appliances na meron tayo sa bahay natin like tv,electric fan,heater,washing machine at walang patayan na fridge. Ref lang at AC ang inverter. Last month na pinakamataas na bill ko sa loob ng 3 yrs, umabot ng 2k kasi may nagbakasyon din akong kapatid ginamit kabilang room 90 watts electric fan nmn ginagamit nya.
Sir im using KSM IW15 6H1M wala po bang eco mode ang unit ko khit may eco mode sa remote?
Wala po talagang eco mode for that unit. Possible po baka common replacement po yung remote ninyo? Regardless po kung may eco yung nasa remote di po mag function dahil wala pong eco mode yung mismong unit.
Warranty nyo sa compressor 5 yrs lng sa Samsung 10 years😅
Ask ko lang po totoo po ba na mas matipid sa kuryente kung mas longer hrs mo nagagamit ang inverter ac?
Hello po K-Buddy! In terms of continuous operation mas okay ang inverter compared sa mga regular type na aircon since nacocontrol po ng inverter yung speed ng compressor po. So na mamaintain po nito yung cooling efficiency in a low power consumption only. In terms of longer hours naman po ng pag gamit, if you compare an 8 hours continuous operation vs to an 12 hours continuous operation, may difference padin po sila in wattage consumption since tumatakbo padin po yung rate ng kuryente mo continuously. Hopefully this response would help you!
Paano po ung tamang setting po para mkatipid., Nka 23 at auto mode po ba.?
For maximum efficiency po, we suggest 23-25C @ Cool Mode. Thank you!
Engr, is it okay lng ba tumatama ang araw ang likuran ng window type AC?
Yes po perfectly safe, but you can provide naman po ng shade basta po hindi matatakpan yung mga butas ng aircon. Thanks!
Hi sir may kolin split type po ako newly installed ask ko lang paano po makita sa remote of nka turbo mode on or off?
Hello K-buddy! Wala pong lalabas na indicated icon sa remote after activating turbo mode. Upon pressing the turbo button, lalabas po ang "ON" icon sa indoor unit which signals that the turbo mode is now activated. I-click lang po ulit ang turbo button to cancel turbo mode function at mag rereflect po ito sa indoor unit as "OFF".
@@kolinphilippinesofficial ok po thanks alot
Hello po sir, ask lang po okay lang po ba maarawan or maulanan ang Kolin AC? Salamat po in advance.
Good day K-buddy! Rain or shine, yes okay po gamitin ang aircon but as much as possible, lagyan ng shading ang condensing side (back part ng window type) pag overexposed ito sa direct sunlight dahil maari mahirapan ito ilabas yung init na na-process mula sa system. Additionally, keep your aircon on regular maintenance to maintain it's efficient performance. Hopefully this helps!
@@kolinphilippinesofficial Marami pong salamat sa mga impormasyon :)
How to register my unit for claim the warranty
Please scan the QR code in your warranty card for the registration procedure. Thanks!
sir bgla nalang nging 75degree ung aircon nmin. ano ga2win q para balik sa normal degree na 25
Hello K-buddy! May I ask kung ano pong model ng aircon unit ang gamit niyo po? Thank you.
Totoo po ba na 8 hrs up plng aandar ang inverter ng s series? O pag nakuha na po lamig ng nakaset e aandar na po sya? Iba iba po kasi explanation
Hello Sir Michael! Thank you for relaying your aircon concern with us! For your question sir, inverter technology will work once na-reach na po ang set temperature, maglolow speed ang compressor to maintain the set temperature in a low wattage consumption only. Additionally, there are no specific time kung kailan ma-rereach ni aircon ang set temperature since maraming factors can ultimately affect the aircon's performance. Example, kung undersized ang aircon and ang kwarto is not propertly insulated (maraming heat source ang pumapasok) then possibly, it would take time bago ma-reach ang set temperature. So hopefully, this response is helpful to you sir!
Hi sir.. 5sqm lang po kwarto ko. okay lang po ba yung .75 hp na quad series kolin or hanap ako ng 0.5hp?
Based po sa area is 0.5hp po ang dapat. Pero kung masaydo pong maraming heat load source sa area niyo po, possible po na mag kulang ang 0.75hp. Thank you!
Sir ano pong marerecommend nyo na circuit breaker for .75hp ng kolin quad series. Nakabili na po kasi ako.
sir pano yung unit namin na nabili. ang sabi ng salesman hindi daw sila ang magiinstall kaya pinainstall namin sa iba.. void na po ba ang warranty nito kasi tinanong ko po kung sila ang magiinstall. ang sabi nila hanap daw kami ng karpintero na magiinstall. dto po yan sa savers appliances tuguegarao branch
Hi may I know what kind of KOLIN AIRCON po ang napurchase? is it window type or split type ?
because if it is SPLIT TYPE you will need to be served by our ACCREDITED SERVICE CENTER, because if hindi mavovoid po talaga ang warranty natin. But, if your purchase aircon is WINDOW TYPE, you can install na din po yun on your own or hire an installer,electrician or others who can install such unit, and hindi po mavovoid ang warranty niyo.
ah. i see. window type po
Ask ko lang po balak po namin bumili ng kolin na split type kaso po ang mahal ng instalation fee. Pwede po ba ipakabit ito sa kakilala namin para mas makamura? Ma void po ba ang waranty namin nasa 8k din po kasi ang instalation fee?
Hi K-Buddy Goodevening,
If mag papainstall po kayo ng split type aircon niyo sa hindi authorized service center ni KOLIN maaari pong mavoid ang inyong warranty.
Engr sana po manotice. How does 0.6hp aircon ng kolin works and bakit wla siya drain ng water. need ba siya drillan ng hole? Or no need na
Up
Sir pano po iactivate ang ECO MODE ng kolin primus na nabili ko? SHORT CUT po kasi ang nakalagay sa remote control namin imbes na ECO. sana po masagot.
Kung ang model po ng aircon niyo is AE-5G1M, wala po talagang Eco mode ang unit niyo. Ang may eco lang po is yung mga IW-6H1M at WAE-7J1M. Thank you!
@@kolinphilippinesofficial ang dry mode po ba talagang nag o-automatic na nag chachange ang temperature? Nag dry mode po kasi ako naka 25 C lang sya. Maya maya po ang init na. Pag tingin ko naka 27 C na sya.
Hi Engr, Ask ko lang po. Bumili po ako ng aircon kolin window type (non inverter) then siniset lang namin siya sa auto mode 25C okay lang po ba yon? Hindi naman po siya mataas sa kuryente?
Hello Ms. Kristel! Yes, it's okay. Additionally, keep your room well insulated to restrict any heat that may come inside your room to help reach quickly the set temperature.
Normal ba na namamatay ang inverter aircon ng kolin kahit hindi naka set sa automatic?
Hello po sir! Thank you for relaying your concern to us. Any settings po dapat hindi namamatay ang aircon. May I ask sir kung ganito po ba palagi yung scenario pag hindi po siya naka-set sa auto mode? And normal naman po ba ang operation niya pag naka-auto mode?
@@kolinphilippinesofficial yes. Laging ganon. Ano kaya ang problema pag ganon? Split type yung aircon ko.
Sir ano pong marerecommend nyo na circuit breaker for .75hp ng kolin quad series. Nakabili na po kasi ako.
Hi K-buddy,
We are recommending 15 A Circuit breaker for 0.75 hp unit. May we know the capacity of circuit breaker you had bought?
Thank you.
@@kolinphilippinesofficial I called your landline twice and they recommend me to buy 20 amp
Normal lng po ba yung nag tutubig yung labas ng tubo(pvc)?
Hello po, the pipe that you are referring po ba is on the indoor or outdoor unit?
@@kolinphilippinesofficial yung nasa likod(outdoor) po na pipe ng Inverter aircon. Yung labasan po ng water.. parang nah momoist po yung pvc normal lng po ba yun?
Tnong lng po..ano ibig sbhin pg umilaw ang filter light indicator
@@myjewel1656 ibig pong sabihin,need na po linisin ung filter ng AC.
San po ba country origin ang kolin?
Taiwan po since 1968 then they started in the Philippines since 1995. It's a Chinese-Filipino Company
hi! kindly improve your audio... sayang ang content e... salamat
Noted on that sir 👍
Nakaka disappoint ang unit ng kolin. Grabe mag leak!
Sa kolin quad window type, Ilang hours po pwedeng naka dry mode, 23-25 temp. Matipid po sa kuryente or mas matipid ang cool mode 23-25 temp na 8hrs?
And para san po ang health button sa remote?