How to Build a Culture of Customer Centricity

Customer centricity is an integral piece of running a successful business, from retaining customers to building a great customer experience to delivering true value to your customers. But when it comes to building a more customer centric culture, it can be difficult to measure progress, identify your true customer benefit, and get others in your organization on board.
Join us for a conversation with Leslie Witt, Chief Product and Design Officer of Headspace Health where she’ll dive deep on the topic of customer centricity. Leslie will discuss:
Frameworks for building a more customer centric culture
Why customer centricity starts with improving employee health
How to define and measure your customer benefit
How to shift your org toward more customer centricity