How the issue with the Midori Camel passport traveler's notebook was solved

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  • Опубліковано 3 лис 2024

КОМЕНТАРІ • 37

  • @mamamai1475
    @mamamai1475 6 років тому +2

    I agree. Totally different color. I also think that among the camel Midori, you can find a a big variation (one can be suede like leather and the other one is smooth).

    • @johnsparegrave5996
      @johnsparegrave5996  6 років тому

      Yeap, they use different kinds of leathers over time.

    • @bvtsunamiwake21
      @bvtsunamiwake21 5 років тому +1

      I got a suede camel passport but I also have a black smooth standard. It happens. I rather like the camel one you got.

  • @greylilycalligraphy
    @greylilycalligraphy 8 років тому +4

    I see what your saying about the color, but I'd totally hang on to it because "mistake" pieces are worth a fortune later...

  • @planningwithjohn
    @planningwithjohn 7 років тому +5

    That looks like the leather color for the Train Station edition.

  • @satukorte6740
    @satukorte6740 7 років тому +1

    I had the exactly same issue with my Passport size Camel. The seller agreed to replace my oddly colored (brown) camel notebook. It looked exactly like yours! Today i received the replacement notebook and tada! It is now the right color. :) The package looks the same, the seller was the same, but the quality of the products was very noticeable.
    I and the seller have both contacted Traveller's Company, but no explanation from them yet.

    • @johnsparegrave5996
      @johnsparegrave5996  7 років тому

      I did not receive much of an answer either from TN. The seller did his job and I received a proper one. Lots of people now have received this weird version.

  • @Sejdr
    @Sejdr 8 років тому +3

    Great service from the retailer, but sick that they have to take responibility for the manufacturers fault. So dissaponted with Midori not answering! Consistency in quality (color consistency is a quality issue) is key when they charge so much for the product.
    Great you followed up your last video with this!

  • @LilDivette
    @LilDivette 7 років тому +2

    I agree that this is not a color variation. I ordered the Camel in both Standard and Passport size and received both in the same color, that looks like your Standard in this video. Clearly there's a quality control issue somewhere so I'm glad your merchant did right by you.

  • @pameehanson1764
    @pameehanson1764 8 років тому +4

    Your right it is not camel, and curious to see if anyone else got this odd colored Midori Passport? I wonder if they have any quality control or the leather made the color go strange. I am happy you shared the positive about the customer service and you did get results to your requests.

    • @johnsparegrave5996
      @johnsparegrave5996  8 років тому

      It must be quite rare because I published on different groups and one person told me she received one that was dark but not THAT dark and I watched many pics on google images and none looked like this... I might end up with a rare piece lol.

    • @johnsparegrave5996
      @johnsparegrave5996  8 років тому

      bgfd1 exactly, too dark except for the spine

    • @lindabelardes5971
      @lindabelardes5971 8 років тому

      I had the same issue but I rolled the leather every which way and it worked and looked great. Not sure why that happened but I am happy.

    • @johnsparegrave5996
      @johnsparegrave5996  8 років тому +1

      Linda Belardes ok, good to know

  • @darlingdarcysbjd
    @darlingdarcysbjd 7 років тому

    I'm so glad you posted this and that I found it. I received a passport TN in camel yesterday and it's dark like yours. I was heartbroken as soon as I pulled it out of the bag. I kinda wasn't sure what to do so I was looking online to see if anyone else's arrived dark like mine. Luckily the seller was really nice about it and I've sent it back for an exchange. Hopefully the replacement will be the correct colour!

    • @johnsparegrave5996
      @johnsparegrave5996  7 років тому +1

      It has happened a lot recently. I think they no longer care for their notebooks to fit the expected color.

    • @jayrecords9353
      @jayrecords9353 3 місяці тому

      @@johnsparegrave5996 they changed factory. or at least leather dye type. Midori is now Travellers notebook company not the same. The originals are much better

  • @suzisandpiper
    @suzisandpiper 7 років тому +1

    I'm with you on this....I got a camel standard which was ok but a bit darker than the fifth anniversary edition....ok I expected it may not be exact, but when I ordered the passport size it was in my view brown not camel! it was so disappointing. I ordered a second and it was so near my brown passport I couldn't see the point and the leather was quite different. It sounds like midori have allowed their QC to drop since splitting the company, and failing to respond is pure arrogance in my book. As lovely as TNs are there are many companies and artisans now making similar notebooks and they should be wary of failing to note customer dissatisfaction. I love my midoris but I'm glad I'm also looking towards other styles and makes as I can easily go off a brand which doesn't care for its customers. I will try rolling the notebook as another person said to see if it helps.

  • @arapaimagold8088
    @arapaimagold8088 2 роки тому +1

    Personally I hate patina on leather. So whenever any of my leather products starting get patina. I sent it to my trusty leather artisan to dye it again.

  • @laurencecruz6819
    @laurencecruz6819 3 роки тому +1

    Oh it has been fixed I'm glad :D

  • @susanw8422
    @susanw8422 7 років тому +1

    I just received my camel passport Midori, and it too is darker like yours. I am very disappointed with mine. After searching the internet, I came across your video and am pleased that it wasn't my imagination. I contacted my seller and am awaiting a reply. I will forward them your video if they don't understand. I am pleased you were able to get the correct color. :)

  • @nayanggitaisra
    @nayanggitaisra 7 років тому +1

    just like mine camel, i got that kind of color and im so pissed :( and now after long use the colour is more darker just like the brown one :(

  • @spellmysoul
    @spellmysoul 8 років тому +1

    my camel modori traveler notebook colors looks like yr passport one, but i ask a frd get for me from taiwan, so i cant actually change it, i was wondering abt the color too :(

  • @stephaniefogg4088
    @stephaniefogg4088 7 років тому

    i just got a brand new camel passport arrive today and it's dark like yours. I'm severly disappointed. i expected the light colour. it matches close to my brown midori TN ... so disappointing..

    • @johnsparegrave5996
      @johnsparegrave5996  7 років тому

      I totally understand your reaction, the camel color is beautiful. When you receive something that absolutely doesn't look like it, the disappointment is huge.

    • @stephaniefogg4088
      @stephaniefogg4088 7 років тому

      Yes. Especially when all the ones I've seen are that beautiful honey patina colour . And mines basically brown. A huge disappointment. I have emailed the company i brought it from so awaiting a reply. At $70 for a midori passport you expect it to look like what it normally looks like. And to not be completely different.

  • @HeikeKaufhold
    @HeikeKaufhold 7 років тому

    Funny. I just received my regular size notebook in 'camel' and it has the exact same color as your passport one. So they seem to have run out of real camel color? Now I am disappointed 🙄

    • @johnsparegrave5996
      @johnsparegrave5996  7 років тому +1

      Yep, I saw many people complain about this. Seems like now receiving the real color is a matter of luck.