We ordered enough wood from Lowe’s for to build 3 decks and the “T” type wood to replace bad siding on our garage. It was a nightmare from A to Z. Most of the wood seemed fine at delivery, but our problem was with the delivery company. They kept promising to deliver at a certain time so we cleared our schedules only to have them cancel at the last minute. Finally at close to 11 PM in torrential rains, they made their appearance. We were about ready to go to bed when lo and behold there they were. We told them it was late and to come back because we didn’t want them to wake the neighbors. They said if we cancel then they will note that we refused delivery and we would have to pick up our own wood. Their huge diesel truck woke up half the neighborhood by this point so we accepted delivery. Big mistake. They had to use some big Bertha type forklift and they backed up onto our side yard lawn when returning to the truck after dropping the final pallet of wood. They got stuck in the lawn because it had been raining extremely heavily all day and their forklift was super heavy. The driver tried to rock the forklift to get unstuck but the big forklift just sunk deeper and deeper. Finally the hydraulic hose ruptured and the driver just abandoned the forklift in our backyard since it was raining so hard. They were supposed to come back the next day with a big tow truck to winch it out of the new pit in our lawn. They never showed up. After a month of raising hell they finally decided to remove their massive forklift. We could not build our decks until this beast was gone. They promised to do hazmat cleanup for the hydraulic fluid that leaked and pay for a professional landscaper to fill in the deep pits in our yard and put new sod. That was in 2017 and we had to do the hazmat and repair the ruts ourselves. We considered a lawsuit but Lowe’s blamed the delivery service and the delivery service blamed the contractor they hired. We were never compensated for the repair, but while waiting for the beast to be moved, much of the wood became warped and one pallet had hydraulic fluid all over it, especially the “T” paneling. We had to rent a UHaul to take most of this wood back. It was either that or Lowe’s was going to send this incompetent delivery service pick up the pallets of wood They tried to refuse the bad wood for refund until we showed them the photos of the beast and the hydraulic fluid and the new muddy pit in our side yard. Never again will I order a wood delivery from Lowe’s. If we need a board or two we will just get one and stand in line since our options are limited but never again Lowe’s.
Tammy M that is a story worthy of a movie. That’s like Meet The Parents. Wow! I guess I got off easy. A lot of the wood has warped since, unfortunately. I think the problem is the lumber made today is just total junk from sapwood. That’s one of the negatives of environmentalism. It used to be we would clear cut forests (obviously terrible), but you’d get great hardwood. Now we plant trees specifically for lumber (much better for the environment), but it is culled as early as possible and we get crummy, soft sapwood. I keep telling myself they’re just garden beds and it’ll work fine.
@@TheMillennialGardener my grandparents have a stockpile of some sort of North American wood used for tobacco barrels back in the 60? They use it to make bird houses and they last so long and the wood is also without pesticides or any chemicals!!
My friend, I'm sorry you had such a bad experience, but I'm glad you stood your ground. You have a wonderful channel and I always look forward to new posts.
This is not a new concept. They will not remember you next time you order because different people load every time. I *always* hand pick my lumber. This is how they get rid of the crap that everyone does not want. The next order will certainly get the crap you sent back. Guaranteed! I have bought certain things like potting soil half price if the bag is broken! I don't know if they can return any crap lumber they received to their distributor but it is easier to give to "non commercial" customers. $59.00 are you kidding? It is $79.00 here in Florida. I asked one time and the clerk said, " if you order a screw driver delivered, it is $79.00.I went out and bought a pickup. LOL
I agree on most points. I guess delivery here is a deal? $59 for $800 worth of lumber and concrete seemed like a no-brainer to me, but it would be nice if they advertised the "pick in store and we'll deliver" concept. Live and learn. The pick-up truck is impractical to me. I can't justify spending that kind of money for one load of lumber. Besides, many of the boards were 12' in length and won't fit in a typical pick-up safely.
That's another factor, for $800.00 you would think you would receive a better grade of lumber. Good lumber is a thing of the past, . I did buy a pickup but I was joking with that remark. I like pickups. I learned. I always push a cart inside and load it myself. I have actually asked a employee to help me and still rejected the bad pieces. They agree the lumber is crap. Home Depot is no better. Lowe's is my preference because they give 10% discount to Veterans. :O)
Unfortunately some people just don’t care. An alternative to paying Lowe’s $60 to deliver is spending $30-40 for beers and burgers to have a friend with a pickup truck deliver!
My dad has a pickup truck but I can’t get 12 footers in a 6.5 ft bed safely. Not with the huge load I ordered, plus around a ton of concrete. I think $59 isn’t worth that kind of wear and tear on a vehicle, not to mention two trips to the store. I really think it is very cheap for a delivery of this size. I just wish the people that loaded the material were more competent!
The Millennial Gardener ah well considering that, I’d say you’re right. Plus the wear and tear on the body loading/unloading. At least you know better for next time to pick out your preferred pieces...
A long time ago I came to the conclusion that buying lumber at any 'big box store' was like stopping off at the local convenience store. For a big project it is much better to go to a lumberyard for lumber, much as the same to do your grocery shopping at a grocery store.
Concrete doesn't even have to get wet to set. Just leaving it outside in the humidity we'll make it harden. I know at my Home Depot you can pay for your order in store and have it delivered. I prefer my home Depot over Lowe's for wood. Lowe's just seems to have shitty lumber.
Lowe's tried to scam me not long ago. Bought an extension cord on sale and after almost a week of waiting they finally shipped the item, removed the sale price and charged me full price. Completely baffled me since I'm pretty sure making an order is more or less a "contract" between you and the seller. If they didn't want to honor the sale price or whatever the deal was then void the contract and tell me the order is cancelled; DO NOT change the agreed upon price and try to scam me.
That sounds really weird. I agree, it had to have been some type of error. A phone call probably could have fixed that. I'd always assume it was an honest mistake first and try to fix it over the phone. They fulfill literally millions of orders; there is bound to be the occasional error.
I ordered wood online from Home Depot because I would save money too and it was the same thing. They gave me crappy, warped broken wood and I was not happy. The bad thing was they actually plastic wrapped the wood all together and so since that was my first time, I trusted them...no longer. The plyboards were all breaking a part in the middle. I used to love Home Depot but that really was a downer for me. Even if I have to pay a little more I go to ACE Hardware on Oahu because they give good quality wood and the workers who pick, pick the wood as if they are selecting for themselves. They actually gave me pointers too!
Big box stores are good at some things, but quality customer service isn't one of them. When it comes to giant corporations like that, you unfortunately find a lot of workers that just don't care. It's definitely best to pick it yourself at the store and have them deliver if your local store allows "u-pick," or go elsewhere where the employees are loyal to their employer.
I know it's to late for this order (since this is a year old video). However if you're in a situation similar to this in the future. The big box stores often drop the price by 70%. If there is a way to cut out the bad spots, you can often get lumber cheap.
Eric Peterson I think the ultimate solution is to drive to Lowes, hand-pick it yourself and paying the delivery fee for the stuff you picked. I wish I knew that. Live and learn, I guess.
Oh yes, Lowe's. Apparently kitchen appliance ordering can have issues as well. After ordering a refrigerator on October 2 and not being told that it could take 2 to 3 months to come in to Lowe's distribution center as opposed to the sales guy telling me it would be in just two weeks from ordering - that's just not good business practices. The only way I knew was after three weeks I called Lowe's and was told "just two more weeks". Two weeks rolled around and I called again and was told two more weeks. I finally got the refrigerator delivery 9 weeks after the original delivery date they gave when I purchased the frig in the store. They could not get the thing leveled - it looks like an old Chevy with bad shocks on one side. Soooo - I am using this frig till another one can come in. Goodness knows when that will be. I too have learned my lesson - if I can't lay eyes on it in the store, then don't even go there! Lots of luck on your building projects - so interesting and can't wait to see your progress-love your channel.
Kathy Cook I got my washer, dryer and fridge from Lowes and had a great experience. Best price, fast delivery and no problems. Sorry to hear you had such a lousy experience. Unfortunately, with the age of the small town retailers behind us and everything is owned by a handful of multi-national corporations, customer service is mostly a thing of the past. There just isn’t much competition left in the marketplace. It’s on us to just get the best deal we can and suffer through the headaches, I guess. It isn’t all bad, though. We are living longer, have more free time, fight less wars and have less crime than ever before, so I’ll deal with damaged lumber. No big thing! It’s a good time to be alive 😊 Thanks for your kind comments about the channel. I really appreciate you watching.
Thank you very much, this video help me a lot. I will go to the local store and hand pick myself. I afraid of bad quality lumber delivery to me and ruin up my project.
Home Hardware (Canada) - unless you pay a premium price, you will often get split, bowed, twisted or crazy knotty pieces. Spruce is the worst - they often twist like cork screws!
I guess now that all the old-time local businesses that depended on a good reputation within a community have all been bought up or put out of business buy gigantic corporations, we're stuck with customer service and quality being an afterthought ☹
@@TheMillennialGardener Yes and add to that in small towns (like where I live) there is one choice for purchase. No longer is there healthy competition so they charge whatever they want.
We have a family owned builders supply in my area that wouldn't dare deliver a crooked board. Their wood is also rated for ground contact and lowes wood is not. I would never order a large quantity of lumber from a big box store but otherwise I love them.
Several months ago, I went to Home Depot to get lumber and I said that I wanted to pick out my lumber and have it delivered and was told I couldn't do that. So I ended up with a similar situation like you - stuff that was unusable. Maybe I'll go to Lowe's next time.
Interesting. Home Depot didn't offer lumber delivery online in my location. From what I can tell, Lowe's has a more "functional" website with more options for delivery.
@@CorbinAce Home Depot has a vastly superior selection of fertilizers and seeds versus Lowes. I think Lowes has better lumber. Luckily, the two are across the street from each other where I live so I can hit them both if necessary!
The Home Depot by me is a nightmare. Lowe’s is better but a lot further. Menard’s is the new kid on the block and a much better run store. Have you tried going to an actual lumber yard? They were putting a new deck on up the street. The lumber they were using looked great, no way in hell that came from a box store. Guys said a lumber yard, which might be worth a trip the next time you need.umber. Good channel.
Last year I ordered a step ladder from Lowes online and it took them 2 and 1/2 months to deliver it. It was very clear from my calls where I was attempting to find out the status of my order that they really didn't give a rat's ass about my business. And then they acted very put-out when I didn't pick it up the very same day it finally arrived at the store. Never again will I order anything online from Lowes.
Garden?????? More like a farm ...... Chickens? Ducks? Goats? Love berries. Get your pruners sharpened. I love it when you get mad. Always keep me on your side. LOLOL I never order. I go pick up and choose what I purchase. I pay a friend of mine to help me....... You're tops, amigo.
Ah, I’m not mad. Just really confused. Things that clearly make no sense boggle my mind. I know everyone makes mistakes and I’m certainly no exception, but this is just...dumb! All you can do is laugh, I guess. These are the problems associated with progress. If you want to build and grow yourself, you’re going to hit these roadblocks. I’m just happy I can share my experience to help others avoid them! Thanks for watching.
Thank you. They made a second delivery today, but 5 boards were still bad, so hopefully the third time’s the charm tomorrow. I figured my pain could at least help others avoid this mistake! It is a lot less convenient going to the store to pick your wood, but it beats waiting around for 3 separate deliveries to get it right.
Fortunately I live in Scotland, unfortunately I Live in Scotland, we dont have a good wood supply in big stores and the wood you order on line is hit and miss.
all you can do is lol. back in the day with a smaller company this would never happen. if it did nobody would buy from that business. we live in a time when all those small lumber or contractor places are fading out. this is what you get. you have no choice but to use these places thats all there is. its infuriating this is part of their business practice. what a joke. live and learn. goodlluck lol
MRgreen what I don’t understand is the act of making work for yourself. The delivery guy tells me, “They’re kids loading this, they don’t really care.” But if I’m one of those kids, why would I break my back loading wood that will be returned? Then I’ll just have to unload it and reload new wood. You make triple work for yourself. It just doesn’t make sense, but what does anymore? We live in strange times.
I feel your pain. That being said, now that I know I can go to the store and handpick them, I wouldn't hesitate to use them again. $59 for a delivery of thousands of pounds of lumber and concrete is a pretty good deal.
Lol, I remember when I'd have people pull there order all over again. I'd end up having to pick it up again, if not. Left for 3 years after the layoffs, now I started working for the 3 party company. I just get loaded, drop it, and go now. Gotta take it up with the store. The store loader damage some lumber he loaded today with a fork lift. They loaded it on a cart with no stickers. Customer probly pulled his own prefer and didn't think about how they where gonna lift it off the cart with a fork lift. If you pull your own ask for stickers so they can get if off the cart 👍
The delivery guy had to come over so many times to get the order right we actually became friendly. He had a sweet gig. He got 8 hours pay to make his deliveries regardless. If he boogied and got it all done by 11AM, he was done for the day with 8 hours pay. It sounded like a good gig.
@@TheMillennialGardener I'm salary at 210 a day. Today I worked 14 hrs tho. This new company and Lowe's are running a circus to be honest. They scheduled 1 truck for 3 stores with 13 stops. Didn't do 1 store at all, internet orders are a mess. They don't do pre calls anymore. I feel sorry for the customers now to be honest. The last customer refused the load at 8pm and felt bad, but Lowe's didn't reschedule when he called the day he placed the order. We need more trucks and deivers in socal. The drivers for the company I work for are stupid and voted to stay with the same pay over Californias new law to stop the salary issues. At FedEx I'd make $160 a day and work mostly 4-8 hrs a day 6 days a week. Some days driving a van or small box truck. There's gigs like these out there they just don't come with benefits or stability in the form of career growth. I end up overqualified for most these jobs because of my need to change jobs every 2 or 3 years. Too much experience makes it worse when your always working in the circus. I'm about dead after today's nonsense.
I built a couple raised beds using 2” redwood. I ended up at Lowe’s because the wood at HD was terrible. To get 20 10 foot 2” x 10’s I probably went through 100 planks. Sorry you had such a bad experience. You would have thought the workers at Lowe’s would have been more careful.
Wow, that's absurd! It's terrible what passes for wood these days, and it's incredibly expensive at that. Redwood sounds awesome. You must be in the PNW? We can't get anything like that here. Cedar is possible, but it costs an arm and a leg and there's no advantage to it over pressure treated timber in terms of performance.
The Millennial Gardener I’m in So Cali (zone 10a). Redwood pretty common at the mills and big box stores. I’ve hesitated using pressure treated lumber for raised beds and the redwood is pretty resistant to insect attack. I do use a copper-based preservative that the literature says is OK around food plants.
@@farmerbob4554 I spray my tomatoes with a liquid copper fungicide, so I'm quite literally soaking the plants and fruits in copper. If I'm willing to do that, you can believe a trivial amount in my soil doesn't bother me at all. Copper can be used organically, and the copper spray I use is considered organic. Is there a big price difference between redwood and pressure treated? If they're both the same price, I'd definitely go for the natural redwood, but if it is a big cost difference, pressure treated is fine with me.
The Millennial Gardener Redwood is more expensive than pressure-treated lumber. I assume they use Doug Fir for pressure-treated and that’s a pretty inexpensive wood (maybe white pine in your area?). We’re fortunate here because it’s so dry (zone 10a) so very few issues with tomato diseases. Biggest problem I have is horn worms. Two of them can strip a 2-foot high tomato plant in less than a day. The blue jays and mocking birds keep them under control most of the time.
Farmer Bob I think you’re right, it is pressure treated white pine or white oak. Something dirt cheap, I don’t know, but it’ll last for a decade or so. We have every tomato disease possible here in the southeast, as well as every pest: hornworms, Japanese beetles, stink bugs, leaf-footed bugs, shield bugs, aphids...and the hardest thing of all: 3 straight months of nights over 70 degrees and 90 degree days. If you can keep your plants alive from pests and disease until June, you’ll have 100% blossom drop from the heat! Growing tomatoes here is very, very difficult, but I love them so much.
Umm, it's called integrity. If you're being paid to do a job you agreed to do then it should be done right with the intent of pleasing the customer so the customer will return. Don't excuse the employee for loading something he/she wouldn't take to their own project because they are lower wage earners. I highly doubt the store encourages knowingly sending obviously damaged lumber to any paying customer. I just don't buy it. [pun intended]
Have you ever ordered lumber or other building materials for home delivery? Who did you buy from, and how was your experience?
We ordered enough wood from Lowe’s for to build 3 decks and the “T” type wood to replace bad siding on our garage. It was a nightmare from A to Z. Most of the wood seemed fine at delivery, but our problem was with the delivery company. They kept promising to deliver at a certain time so we cleared our schedules only to have them cancel at the last minute. Finally at close to 11 PM in torrential rains, they made their appearance. We were about ready to go to bed when lo and behold there they were. We told them it was late and to come back because we didn’t want them to wake the neighbors. They said if we cancel then they will note that we refused delivery and we would have to pick up our own wood. Their huge diesel truck woke up half the neighborhood by this point so we accepted delivery. Big mistake. They had to use some big Bertha type forklift and they backed up onto our side yard lawn when returning to the truck after dropping the final pallet of wood. They got stuck in the lawn because it had been raining extremely heavily all day and their forklift was super heavy. The driver tried to rock the forklift to get unstuck but the big forklift just sunk deeper and deeper. Finally the hydraulic hose ruptured and the driver just abandoned the forklift in our backyard since it was raining so hard. They were supposed to come back the next day with a big tow truck to winch it out of the new pit in our lawn. They never showed up. After a month of raising hell they finally decided to remove their massive forklift. We could not build our decks until this beast was gone. They promised to do hazmat cleanup for the hydraulic fluid that leaked and pay for a professional landscaper to fill in the deep pits in our yard and put new sod. That was in 2017 and we had to do the hazmat and repair the ruts ourselves. We considered a lawsuit but Lowe’s blamed the delivery service and the delivery service blamed the contractor they hired. We were never compensated for the repair, but while waiting for the beast to be moved, much of the wood became warped and one pallet had hydraulic fluid all over it, especially the “T” paneling. We had to rent a UHaul to take most of this wood back. It was either that or Lowe’s was going to send this incompetent delivery service pick up the pallets of wood They tried to refuse the bad wood for refund until we showed them the photos of the beast and the hydraulic fluid and the new muddy pit in our side yard. Never again will I order a wood delivery from Lowe’s. If we need a board or two we will just get one and stand in line since our options are limited but never again Lowe’s.
Tammy M that is a story worthy of a movie. That’s like Meet The Parents. Wow! I guess I got off easy. A lot of the wood has warped since, unfortunately. I think the problem is the lumber made today is just total junk from sapwood. That’s one of the negatives of environmentalism. It used to be we would clear cut forests (obviously terrible), but you’d get great hardwood. Now we plant trees specifically for lumber (much better for the environment), but it is culled as early as possible and we get crummy, soft sapwood. I keep telling myself they’re just garden beds and it’ll work fine.
@@TheMillennialGardener my grandparents have a stockpile of some sort of North American wood used for tobacco barrels back in the 60? They use it to make bird houses and they last so long and the wood is also without pesticides or any chemicals!!
I work at The Home Depot, we are specifically instructed to be as picky as if we're getting them for ourselves. We take it pretty seriously.
As a lowes employee im obligated to say you suck.
My friend, I'm sorry you had such a bad experience, but I'm glad you stood your ground. You have a wonderful channel and I always look forward to new posts.
Thank you! It took 3 attempts, but we got everything straightened out. I now have everything I paid for in good condition.
This is not a new concept. They will not remember you next time you order because different people load every time. I *always* hand pick my lumber. This is how they get rid of the crap that everyone does not want. The next order will certainly get the crap you sent back. Guaranteed! I have bought certain things like potting soil half price if the bag is broken! I don't know if they can return any crap lumber they received to their distributor but it is easier to give to "non commercial" customers. $59.00 are you kidding? It is $79.00 here in Florida. I asked one time and the clerk said, " if you order a screw driver delivered, it is $79.00.I went out and bought a pickup. LOL
I agree on most points. I guess delivery here is a deal? $59 for $800 worth of lumber and concrete seemed like a no-brainer to me, but it would be nice if they advertised the "pick in store and we'll deliver" concept. Live and learn. The pick-up truck is impractical to me. I can't justify spending that kind of money for one load of lumber. Besides, many of the boards were 12' in length and won't fit in a typical pick-up safely.
That's another factor, for $800.00 you would think you would receive a better grade of lumber. Good lumber is a thing of the past, . I did buy a pickup but I was joking with that remark. I like pickups. I learned. I always push a cart inside and load it myself. I have actually asked a employee to help me and still rejected the bad pieces. They agree the lumber is crap. Home Depot is no better. Lowe's is my preference because they give 10% discount to Veterans. :O)
@@CorbinAce that's why I got it from Lowes - 10% off with the card. It is great they give veterans discounts, too. It goes a long way.
Unfortunately some people just don’t care. An alternative to paying Lowe’s $60 to deliver is spending $30-40 for beers and burgers to have a friend with a pickup truck deliver!
My dad has a pickup truck but I can’t get 12 footers in a 6.5 ft bed safely. Not with the huge load I ordered, plus around a ton of concrete. I think $59 isn’t worth that kind of wear and tear on a vehicle, not to mention two trips to the store. I really think it is very cheap for a delivery of this size. I just wish the people that loaded the material were more competent!
The Millennial Gardener ah well considering that, I’d say you’re right. Plus the wear and tear on the body loading/unloading. At least you know better for next time to pick out your preferred pieces...
C. Lo he just bought a new truck, too. He’d kill me 😂
@@TheMillennialGardener aw jeez maybe in a few years after a few dents and dings he'l be willing!
I exactly wondered about this. Now I know my hunch was right - go in and pick your own lumber. Thanks for the PSA.
A long time ago I came to the conclusion that buying lumber at any 'big box store' was like stopping off at the local convenience store. For a big project it is much better to go to a lumberyard for lumber, much as the same to do your grocery shopping at a grocery store.
THANK YOU SO MUCH, I was going to order over the phone but after seeing this I'll do as you say,go pick it out myself.
Come on man lol crooked 2x4 are understandable however things do get transported on delivery
Starting a Utility room addition give me something to do with Covid-19. So glad i watched this before i ordered online thx Bruh your AWSOM
Concrete doesn't even have to get wet to set. Just leaving it outside in the humidity we'll make it harden. I know at my Home Depot you can pay for your order in store and have it delivered. I prefer my home Depot over Lowe's for wood. Lowe's just seems to have shitty lumber.
Lowe's tried to scam me not long ago. Bought an extension cord on sale and after almost a week of waiting they finally shipped the item, removed the sale price and charged me full price. Completely baffled me since I'm pretty sure making an order is more or less a "contract" between you and the seller. If they didn't want to honor the sale price or whatever the deal was then void the contract and tell me the order is cancelled; DO NOT change the agreed upon price and try to scam me.
That sounds really weird. I agree, it had to have been some type of error. A phone call probably could have fixed that. I'd always assume it was an honest mistake first and try to fix it over the phone. They fulfill literally millions of orders; there is bound to be the occasional error.
Rent a truck and get it yourself. Or order 50% more than you really need and send back all the crap pieces.
Nobody is going to be more critical than yourself. Take the time and do it
I ordered wood online from Home Depot because I would save money too and it was the same thing. They gave me crappy, warped broken wood and I was not happy. The bad thing was they actually plastic wrapped the wood all together and so since that was my first time, I trusted them...no longer. The plyboards were all breaking a part in the middle. I used to love Home Depot but that really was a downer for me. Even if I have to pay a little more I go to ACE Hardware on Oahu because they give good quality wood and the workers who pick, pick the wood as if they are selecting for themselves. They actually gave me pointers too!
Big box stores are good at some things, but quality customer service isn't one of them. When it comes to giant corporations like that, you unfortunately find a lot of workers that just don't care. It's definitely best to pick it yourself at the store and have them deliver if your local store allows "u-pick," or go elsewhere where the employees are loyal to their employer.
I know it's to late for this order (since this is a year old video). However if you're in a situation similar to this in the future. The big box stores often drop the price by 70%. If there is a way to cut out the bad spots, you can often get lumber cheap.
But will they deliver it? I'm glad I bought when I did with the current prices 😰
Home Depot has a truck you can rent by the hour, that might be an alternative to the delivery of their crap product.
Eric Peterson I think the ultimate solution is to drive to Lowes, hand-pick it yourself and paying the delivery fee for the stuff you picked. I wish I knew that. Live and learn, I guess.
Oh yes, Lowe's. Apparently kitchen appliance ordering can have issues as well. After ordering a refrigerator on October 2 and not being told that it could take 2 to 3 months to come in to Lowe's distribution center as opposed to the sales guy telling me it would be in just two weeks from ordering - that's just not good business practices. The only way I knew was after three weeks I called Lowe's and was told "just two more weeks". Two weeks rolled around and I called again and was told two more weeks. I finally got the refrigerator delivery 9 weeks after the original delivery date they gave when I purchased the frig in the store. They could not get the thing leveled - it looks like an old Chevy with bad shocks on one side. Soooo - I am using this frig till another one can come in. Goodness knows when that will be. I too have learned my lesson - if I can't lay eyes on it in the store, then don't even go there! Lots of luck on your building projects - so interesting and can't wait to see your progress-love your channel.
Kathy Cook I got my washer, dryer and fridge from Lowes and had a great experience. Best price, fast delivery and no problems. Sorry to hear you had such a lousy experience. Unfortunately, with the age of the small town retailers behind us and everything is owned by a handful of multi-national corporations, customer service is mostly a thing of the past. There just isn’t much competition left in the marketplace. It’s on us to just get the best deal we can and suffer through the headaches, I guess. It isn’t all bad, though. We are living longer, have more free time, fight less wars and have less crime than ever before, so I’ll deal with damaged lumber. No big thing! It’s a good time to be alive 😊
Thanks for your kind comments about the channel. I really appreciate you watching.
Thank you very much, this video help me a lot. I will go to the local store and hand pick myself. I afraid of bad quality lumber delivery to me and ruin up my project.
I'm glad it helped! Thanks for watching.
Good information
Thanks!
Thank you so much for all the information I’m ordering my wood next week, I’m so glad that I subscribe to your channel 👍🏼
Consuelo Payan thank you for watching and subscribing!
Tanq answered 2 questions.
Home Hardware (Canada) - unless you pay a premium price, you will often get split, bowed, twisted or crazy knotty pieces. Spruce is the worst - they often twist like cork screws!
I guess now that all the old-time local businesses that depended on a good reputation within a community have all been bought up or put out of business buy gigantic corporations, we're stuck with customer service and quality being an afterthought ☹
@@TheMillennialGardener Yes and add to that in small towns (like where I live) there is one choice for purchase. No longer is there healthy competition so they charge whatever they want.
We have a family owned builders supply in my area that wouldn't dare deliver a crooked board. Their wood is also rated for ground contact and lowes wood is not. I would never order a large quantity of lumber from a big box store but otherwise I love them.
Yeah the people working at any of the big box stores dont care one biy about the quality of wood you get.
Unfortunately, this has been my experience.
Several months ago, I went to Home Depot to get lumber and I said that I wanted to pick out my lumber and have it delivered and was told I couldn't do that. So I ended up with a similar situation like you - stuff that was unusable. Maybe I'll go to Lowe's next time.
Interesting. Home Depot didn't offer lumber delivery online in my location. From what I can tell, Lowe's has a more "functional" website with more options for delivery.
Margaret D: I do not go to Home Depot unless Lowe's or anyone else does not have what I want.
@@CorbinAce Home Depot has a vastly superior selection of fertilizers and seeds versus Lowes. I think Lowes has better lumber. Luckily, the two are across the street from each other where I live so I can hit them both if necessary!
@@TheMillennialGardener Here too. I'm sure it was a competition thing years ago. and maybe still.
The Home Depot by me is a nightmare. Lowe’s is better but a lot further. Menard’s is the new kid on the block and a much better run store. Have you tried going to an actual lumber yard? They were putting a new deck on up the street. The lumber they were using looked great, no way in hell that came from a box store. Guys said a lumber yard, which might be worth a trip the next time you need.umber. Good channel.
Thank you for this info.
Thanks for watching.
Last year I ordered a step ladder from Lowes online and it took them 2 and 1/2 months to deliver it. It was very clear from my calls where I was attempting to find out the status of my order that they really didn't give a rat's ass about my business. And then they acted very put-out when I didn't pick it up the very same day it finally arrived at the store. Never again will I order anything online from Lowes.
I hate selecting lumber at the store. It is often hard to dig through the pile and you always miss some bad detail.
Garden??????
More like a farm ......
Chickens? Ducks? Goats?
Love berries. Get your pruners sharpened.
I love it when you get mad. Always keep me on your side. LOLOL
I never order. I go pick up and choose what I purchase. I pay a friend of mine to help me.......
You're tops, amigo.
Ah, I’m not mad. Just really confused. Things that clearly make no sense boggle my mind. I know everyone makes mistakes and I’m certainly no exception, but this is just...dumb! All you can do is laugh, I guess.
These are the problems associated with progress. If you want to build and grow yourself, you’re going to hit these roadblocks. I’m just happy I can share my experience to help others avoid them! Thanks for watching.
I hope you get your satisfaction from that order, sorry you had to go through that, but on the bright side... now you know..
Thank you. They made a second delivery today, but 5 boards were still bad, so hopefully the third time’s the charm tomorrow. I figured my pain could at least help others avoid this mistake! It is a lot less convenient going to the store to pick your wood, but it beats waiting around for 3 separate deliveries to get it right.
@@TheMillennialGardener Thank you for sharing your experience, hopefully they get it right.
Lyn Utermark I have no doubt they eventually will. The question is how many tries does it take? 😂
@@TheMillennialGardener hopefully they get it right the next time because they will eventually get that you are not taking their waste product...
Lyn Utermark you’re giving them too much credit 😆
Fortunately I live in Scotland, unfortunately I Live in Scotland, we dont have a good wood supply in big stores and the wood you order on line is hit and miss.
This comment made me laugh. Thanks for watching!
all you can do is lol. back in the day with a smaller company this would never happen. if it did nobody would buy from that business. we live in a time when all those small lumber or contractor places are fading out. this is what you get. you have no choice but to use these places thats all there is. its infuriating this is part of their business practice. what a joke. live and learn. goodlluck lol
MRgreen what I don’t understand is the act of making work for yourself. The delivery guy tells me, “They’re kids loading this, they don’t really care.” But if I’m one of those kids, why would I break my back loading wood that will be returned? Then I’ll just have to unload it and reload new wood. You make triple work for yourself. It just doesn’t make sense, but what does anymore? We live in strange times.
After the last load of 4X4 PT from Lowes, that was my last load from Lowes.
I feel your pain. That being said, now that I know I can go to the store and handpick them, I wouldn't hesitate to use them again. $59 for a delivery of thousands of pounds of lumber and concrete is a pretty good deal.
Lol, I remember when I'd have people pull there order all over again. I'd end up having to pick it up again, if not. Left for 3 years after the layoffs, now I started working for the 3 party company. I just get loaded, drop it, and go now. Gotta take it up with the store. The store loader damage some lumber he loaded today with a fork lift. They loaded it on a cart with no stickers. Customer probly pulled his own prefer and didn't think about how they where gonna lift it off the cart with a fork lift. If you pull your own ask for stickers so they can get if off the cart 👍
The delivery guy had to come over so many times to get the order right we actually became friendly. He had a sweet gig. He got 8 hours pay to make his deliveries regardless. If he boogied and got it all done by 11AM, he was done for the day with 8 hours pay. It sounded like a good gig.
@@TheMillennialGardener I'm salary at 210 a day. Today I worked 14 hrs tho. This new company and Lowe's are running a circus to be honest. They scheduled 1 truck for 3 stores with 13 stops. Didn't do 1 store at all, internet orders are a mess. They don't do pre calls anymore. I feel sorry for the customers now to be honest. The last customer refused the load at 8pm and felt bad, but Lowe's didn't reschedule when he called the day he placed the order. We need more trucks and deivers in socal. The drivers for the company I work for are stupid and voted to stay with the same pay over Californias new law to stop the salary issues. At FedEx I'd make $160 a day and work mostly 4-8 hrs a day 6 days a week. Some days driving a van or small box truck. There's gigs like these out there they just don't come with benefits or stability in the form of career growth. I end up overqualified for most these jobs because of my need to change jobs every 2 or 3 years. Too much experience makes it worse when your always working in the circus. I'm about dead after today's nonsense.
Looking forward to seeing the end product!
Thanks. I’m posting a vid tomorrow with an update.
I built a couple raised beds using 2” redwood. I ended up at Lowe’s because the wood at HD was terrible. To get 20 10 foot 2” x 10’s I probably went through 100 planks. Sorry you had such a bad experience. You would have thought the workers at Lowe’s would have been more careful.
Wow, that's absurd! It's terrible what passes for wood these days, and it's incredibly expensive at that. Redwood sounds awesome. You must be in the PNW? We can't get anything like that here. Cedar is possible, but it costs an arm and a leg and there's no advantage to it over pressure treated timber in terms of performance.
The Millennial Gardener I’m in So Cali (zone 10a). Redwood pretty common at the mills and big box stores. I’ve hesitated using pressure treated lumber for raised beds and the redwood is pretty resistant to insect attack. I do use a copper-based preservative that the literature says is OK around food plants.
@@farmerbob4554 I spray my tomatoes with a liquid copper fungicide, so I'm quite literally soaking the plants and fruits in copper. If I'm willing to do that, you can believe a trivial amount in my soil doesn't bother me at all. Copper can be used organically, and the copper spray I use is considered organic. Is there a big price difference between redwood and pressure treated? If they're both the same price, I'd definitely go for the natural redwood, but if it is a big cost difference, pressure treated is fine with me.
The Millennial Gardener Redwood is more expensive than pressure-treated lumber. I assume they use Doug Fir for pressure-treated and that’s a pretty inexpensive wood (maybe white pine in your area?). We’re fortunate here because it’s so dry (zone 10a) so very few issues with tomato diseases. Biggest problem I have is horn worms. Two of them can strip a 2-foot high tomato plant in less than a day. The blue jays and mocking birds keep them under control most of the time.
Farmer Bob I think you’re right, it is pressure treated white pine or white oak. Something dirt cheap, I don’t know, but it’ll last for a decade or so.
We have every tomato disease possible here in the southeast, as well as every pest: hornworms, Japanese beetles, stink bugs, leaf-footed bugs, shield bugs, aphids...and the hardest thing of all: 3 straight months of nights over 70 degrees and 90 degree days. If you can keep your plants alive from pests and disease until June, you’ll have 100% blossom drop from the heat!
Growing tomatoes here is very, very difficult, but I love them so much.
Quit being lazy, go pick it yourself....every big box store is paying low wages to its employees so don't be surprised if you get poor service
Umm, it's called integrity. If you're being paid to do a job you agreed to do then it should be done right with the intent of pleasing the customer so the customer will return. Don't excuse the employee for loading something he/she wouldn't take to their own project because they are lower wage earners. I highly doubt the store encourages knowingly sending obviously damaged lumber to any paying customer. I just don't buy it. [pun intended]