I see the problem. At the :23 mark of the video you can see that the frame legs are not pulled out at the bottom. They are straight up and down, perpendicular with the earth. They are meant to be at an angle (farther out at the bottom). Those plastic straps should have been pulled taught, not loose like they are in the video. I'm glad no one got physically hurt.
The instructions on these type of pools recommends just using a garden hose even if it ends up taking 2 days to fill up(that's how long it took to fill our 22' round coleman pool). The pressure that these water companies use is too high for these kind of pools. They need to be filled very slowly and you are supposed to be in the pool kneeding out the wrinkles in the liner as it fills and have someone on the outside constantly leveling the legs as it fills.
Laughter In The Trenches yep we actually used a hydrant but one person in the pool smoothing out and two outside adjusting the bars as needed always!!!
@@lakilakisorong8204 2 days do you know when you build a pool you have to wait 4 weeks just for the screed and render to dry before you fill it.swimming pools are all about patience
what looks like to me those bars will expand as the poll expands on the bottom. yours couldn't move because they were trapped by the patio so it bent the supports and then water went over the top. you need a good 2 or 3 ft of space around the pool to allow for flex or expansion with those types. a steel wall would be a better option against the patio.
John Griffin i'm with you. I'm looking at the picture and the video and noticed that there is no space at the bottom and the poll got trapped by the patio. These pools tend to expand when they are filled
John Griffin Yes you are correct I noticed right as soon as the video started. I have the same exact pool and the poles have to be pulled out more and more as the pool fills, at pretty close to an angle. Her pool could of definitely had a defect in one of the poles, but every single pole were not pulled out to it's full max.
all of the above.. she didn't leave room to expand..didn't pull out the polls to adjust as the water filled it..and you have to fill it slower to do that. No pole should have bent like that.
I have a 12 X24 intex pool and have had no trouble with it. Have had it for 3 years now. When setting it up the instructions say to make sure you use at least 16" X 6X2 treated wood under the legs and adjust the legs as the pool fills keeping the straps that attach to the bottom of the legs and the pool taut, this assures that the walls expand properly as it's filled and allows the legs to maintain the proper angle. You only need to do this for about the firs 1/4 of the filling process. It looks like those legs failed because the were trying to support the weight of the pool.
I just purchased a 14ft round prism pool set. I had my wife walk around the pool kicking out the corners while it was filling up. And also you have to pull the legs out because the pool expands as it gets full. Definitely needs to be watched while filling it up. I stayed outside the whole 6 hours it took to fill up.
There is a BIG difference between stupidity and being inexperienced or unaware of something. I would’ve ordered a water truck for my Coleman pool last year but the wait times were over a month and a half. Didn’t see anything in the instructions about not using high pressure to fill the pool. Be nice 😊
Ugh sooo sorry this sucks. I bought an Intex round pool in May filled it with hose and actually noticed tonight one of the poles bent. Of course it’s toward house not woods that is bent. Pool level and everything. I’ve read a ton of bad reviews on the Intex grey pools. I’ve had the for years but this model is junk! Good luck just gotta move past it :)
Absolutely terrible that this happened. I can imagine the disappointment. I agree with the majority that this is 100% user error, and fear it's unlikely that either Amazon or Intex will do anything to resolve.
I'm sorry about your loss, something is not setup right, we have the exact same pool, I leveled the ground, laid carpet padding for comfort, laid plastic tarp for keep the padding in place, setup the pool and made sure the uprights are straight with their harness from the bottom of the pool stretched out all the way out, setup the sand filter and pump, filled it up with 2 garden hoses, it took 6 hours to fill up, and we've been using it for 3 years, the only catch, no pool service man will service above ground pools, so, I had to do all the work.
Good thing I watched your vlog. Thank you for posting this I was about to do the same mistake and you warned me about it. I appteciate it and I know by now, you have your new pool setup. Cheers!
I agree with John Griffin, I beleive the water was filling the pool too fast and the bottom of each leg couldn't be adjusted in time, I always have to adjust the bottom legs so that doesn't happen
Yes I agree too. You can't use a professional pool filling hose. It would have way to much pressure for this kind of pool. You are suppose to use a regular hose. The pool filling company should have known better and not have filled this.
Robbie Garren what am I watching for. I have a similar pool bestway steel frame set pool 18x9x 48"deep. As I stated before this pool was set up on a concrete / brick surface not allowing the side supports to shift during filling. As stated in set up instructions not the correct surface.
It looks like they tried to install it on a soft surface right next to a cement patio. I can tell you what happened. The weight of the water made the pool expand and the metal bars could not move due to the edge of the patio. When the water pushed too much the poles failed. The instructions clearly state not to install on a soft surface.
The u supports are not pulled out the whole way. Look at the one furthest from the camera. It's nearly vertical as it's being filled. The sleeve is not taught the those supports slip into.
We have this exact same pool, have filled and drained it 3 times with zero problems. You #1 filled it too fast and should have used a hose, takes about 1 day to completely fill. #2 the Leg looks like it was up against a concrete slab and couldn’t “kick out” or fully extend like it needed to causing the fast pressure to buckle the legs. It’s not the pools problem but yours.
The important part is you have improved your health so much you are off your pills, so congrats there. We live and learn in life and some of those lessons are expensive and humbling but you learn and move on with your head held high. I'm glad you posted and I like the informative posts below like the one from mcbride, I think the supporting legs need to be able to slide out and adjust. Good luck.
You should never fill above-ground pools with high-pressure truck hoses. We have a permanent above ground pool and the installers warned us to only use garden hoses. Warnings all over the paperwork. You want to fill a pool like this slowly and evenly.
See this every year and result of not using 2x6's under each brace and not just sit on top of ground. Clearly says this in the instructions. And I see none under them braces just sitting right on top of the ground. Whoever set up the pool probably was too lazy to spend extra 10 mins and unfortunately she is left with this.
I'm so sorry this happened to you! Thank you though for showing us, because I had planned on having ours quickly filled by a water truck as well. Won't be doing that!
My first pool also collapsed, so sorry this happened to you. I was devastated and water was everywhere, dont give up, we have to live and learn in the pool world, I'm praying the second one holds.
Pretty common in rectangular pools. Round pools have arches all the way around. This arch concept was used to build the Roman Colosseum. Aka supports much more weight&pressure. Sorry that really sucks.
I think the bars on the side it collapsed on were not pulled out all the way on the bottom. The picture right before it collapsed shows the material on the ground is buckled (loose), so those bars on that side look more vertical than it should. If that would have been pulled out, it probably would have been fine.
Ppl can be so rude wow. Human error was likely part of the problem. Hind sight is 20/20 vision, but some of these comments really have me floored. It’s so easy to be mean when it’s online, n so many ppl just couldn’t resist the temptation to be nasty.
I cannot even begin to imagine how this must of felt. I’m so sorry this happened to you. I know it was 3 yrs ago but wow. Hope you have a nice safe pool right now to enjoy this summer. We live and we learn , right?
@@singajjahyute1715 If you don’t want negative comments don’t post a video of yourself destroying a pool because you didn’t read the directions. She’s lucky the company let her return it there was nothing wrong with it the company lost out on a few hundred bucks because of user error.
It was not user error ! We had a defective connecting pipe and one was a shorter pipe. Yes the legs should of been spread out wider but it would of all let go anyway.
I've had this same exact pool for 5 years now. Excellent pool. Has the pool is filling up the braces need to be pulled out periodically to prevent this. It appears in the pic before the collapse that the side braces were standing straight up
You could still replace the bent bars and reinstall allowing proper leg expansion... I just am filling one of these right now 12x24 and this helped me with my install, although sorry about your loss. What ever happened? Fix it? They accept a return?
Did you go to each and every single support leg, to gently pull it out little by little as the pool filled with water, and continually do that as the water level got higher and higher (for every foot of water)? And at the start, did you get into the pool and try to pull/work out all the wrinkles in the base/sides/corner's of the liner when there was only a few inches of water in the pool?
...operator error. The volume of the pool will expand as it fills - and the inability of the one side to expand, constrained by the patio, is a case of operator error. Sorry.
Thats exactly what I was scared would happen to our pool if we had a water truck company...so we filled it by our hose and I adjusted the legs as it filled.
I understand not useing a garden hose, bc I have bad watet (well) but also I dont have a working spiket. So when I fill my pool we have to use a water company.
My heart goes out too you. Pools are expensive and i'd be guttered as you are if this happened to us. I hope you got hold of the company who sold it too you.
This is hilarious, obviously the money loss isn't.....I find some of the people so uptight on the comical comments to be hypocritical, have you never seen AMERICA'S FUNNIEST HOME VIDEOS?! Keep in mind this was edited (intro), anything that goes online will be commented on... video didn't have to be uploaded 🤷♀️
Definitely user error. I have a 16’ round intex and it’s not perfectly leveled and didn’t collapse. Been up two years straight and I didn’t take it down
These oval or rectangular pools are a different beast - you have to make sure to pull the columns back on the long side as it fills is if not this happens. Plus its best to fill with a hose and not professionally filled so that you see you fill slowly then adjust the columns and continue
Rich Lo so it is user error lol. But you have to pull the legs on the round pools as well. I’m not a expert at setting up pools either. Nonetheless it’s sad that this happened
@@rhdtv2002 You can see in the still that the u supports are not pulled out the whole way as it was being filled. Hell the one furthest from the camera is nearly vertical.
This is installation error you cannot have the pool legs up against the concrete where they cannot expand and move while the pool is being filled. You also have to let the driver know of the delivery truck it needs to be filled slowly.
Its a must to make sure you pull the legs out as you fill it and make sure the legs are not below the pool ground on the side. The sad part is a hose that heavy is too heavy for the sides
These pools should be gradually filled, it was not the pools fault, it was yours for not knowing that. The instruction manual clearly tells you what to do. The legs will also move as you fill it, so filling too fast will not give them time to adjust.
I will have some compassion for you that is a mess I'm glad you didn't destroy your home /basement if you have one! But that's really was a bad choice to use a a water truck 😞
I believe one of the problems is that new oval "Ultra frame" pole design. I replaced my old Intex pool with a Coleman one. Right away I noticed how much lighter and thinner the oval poles were compared to the round Intex ones and some of the Coleman ones were already dented which showed me the potential for collapse. Thank goodness I saved my old pool frame. I decided to chuck the Coleman frame and use the much sturdier Intex frame with the Coleman pool. I just didn't trust those lightweight frame parts, they didn't seem sturdy enough and I expected them to bend just like the ones in your video. I have an 18'x48" round pool. I hope the liner is a better quality than the frame that came with it. Coleman pools are made by Bestway. But Intex also has pools with that oval ultra frame design. Many reviews say those rust very quickly. I would recommend finding one of the older designs with the heavy duty round poles.
This happened because you did not adjust the tubular structure while filling the pool. Filling the pool with a tank truck was not a good idea because the water flow was too important and you didn’t have the time to adjust the tubular structure of the pool. The hose from the truck probably put too much pressure on one side of the pool that’s why the pool collapsed. All above ground pool owners fill their pool with a garden hose so they have time to see if the tubular structure does not deform during filling and they can adjust the liner to remove any folds at the bottom of the pool. You need to adjust the tubular structure several times during the refill because the pressure changes with the quantity of water in the pool , there are so many videos on internet that you can’t ignore the right procedure. Good luck with Amazon.
Was base perfectly level?As hard as I tried, and thought it was within 1/4 in, mine ended about 1 inch off, within limits. Any more than that this is what you get. Legs also need to be sitting solid blocks on solid, not filled ground, or wood planks that won't sink into softer ground.
Sorry about girl .... I just finish my pool 26’ .... i dig 2 feets under the ground and I have the sand in already I was half way level and a big storm just come right Away .. so I feel sad to no finish to day maybe we have to wait littlemore maybe one day ...😔
This is a shame. I bought one of these pools and wasn’t sure whether to use my water hose or be cheaper to have it filled. When I called a company they told me if it is one of the intex pools or anything like it they cannot fill it because of liability and they had some collapse which is why they do not service those pools anymore. My pool is just 16’x 48” and only took one day to fill up
it looks like a section of the rail wasn't securely snapped in , there's 3 or 4 pcs of straight pipe sections labeled A,BCD that snap together. It looks , by the length , to be a section of pipe. The pipe is doubled when it's snapped in place on ends making it a lot stranger than the rest
We didn’t have enough water pressure to fill it we couldn’t use any water in the house and the hose at the same time. Anyway it was a defective pole nothing else
@@Laineyslife sorry but that's just not correct. I really hate that happened to you, and we all make mistakes, but if we don't learn from them we'll repeat them. THAT would really be bad, for you to go through aaaaaall that's involved with the clean up, warranties, reassembly, new set up, refill ....and then have the same dang thing happen again because you think the sole reason for failure was on a faulty pool component. Slower filling, adjusting the supports so they are not over strained by pressure from expanding soft sides, and regular monitoring monitoring for any stress points, weak spots, anything going wrong, coming loose, needing adjusted etc .... THAT'S what will prevent it happening again. And the filling has got to be slow enough to give you time to do all that properly.
Laineyslife than why have you been putting this all the water company when it wasn’t there fault. It wasn’t a defective pole either. Your supposed to use on garden hose on those type of pools or they break
Circular above-ground pools will "always" be stronger. Simple physics - the pressure on all sides is even. In a rectangular pool the pressure in the middle of the longest sides will be very high with tons of water on it - unless setup exactly right you're going to get structural collapses. Got a 12ft pool, filled with a hose in 7 hours, and no issues.
When I fill up my rectangle pool, I notice that the longer side form an arch facing inside. I believe that's good as it make the side strong in term of supporting all the weight, by not just depending on the legs.
Reading these comments I never would have known that the delivery is a worse idea than the garden hose. I never would have guessed. Can some one tell me why it collapsed. Don't be too hard on her. Maybe she has well water and rents. Regardless of fault or stupidity it's still a sad thing to have happen.
If you fill them too quickly there is no chance to move the feet/poles into the right position as the load builds up. Looking at the before picture the legs are not fully extended for example.
Hi Lainey, sorry for your trouble, did you have supporting slabs under the legs, it looks like they sunk into the ground with the weight. I have just ordered one, but I'm planning on laying a patio to put it on. bit scary seeing this.
Looks like it was put together wrong. The butress supports are usually on the long sides not the short sides. That's where most pressure is in a rectangle/oval pool. Round pools distribute the pressure more evenly but the oblong ones don't. Hard to tell from the hotos but looks like it was assembled backwards with the supports. Super sucks.
I have done fill my pool 4 times and everything goes right. neet to be constantly leveling the feets as it fills. check out corners supports move smoothly, if not the terrain is not level...hope to help some how.
Tbh, I never trusted the idea of these square frame pools. I have a large round one and I love it, but the square shape just begs to exasperate any flaws in setup or construction. It creates uneven stresses that just seeks out weak spots.
I know this is older vid, but I can see a few issues that might have happened. Filling it as quickly as a truck can, and not pulling out those legs as its fills can cause this problem. The pool expands a lot while filling, and if those legs tuck under the pool and are not pulled back, those supports well bend. Seems like the side that bent was at the extreme up against you patio, and had no where to go. Just stuff to look out for future DIY pool builders.
Thanks for watching. Yes the kegs needed to be pulled out a little bit but we also had a defective pipe connector I think that’s what they call it. We used a truck to fill because our water pressure was way to slow to fill it we wouldn’t have any water in the house.
Been running metal frame pools for about eight years now. They're super sturdy when installed according to the instructions. You need firm, packed, level ground, and the legs need to be plumb. The buckled legs in this video show that the ground was too soft or the legs were not plumb (possibly both). Please don't blame the pool, Karen -- it isn't a manufacturing defect. Consider excavating a few inches of that soft ground and bring in a truckload or two of stone dust, leveling and packing it tight before attempting another pool installation. Looks like a great spot for a pool once you've got the bugs worked out.
I feel for this person, so disappointing when something goes catastrophically wrong. I hope you were able to replace the frame and refill it. I've had intex pools for years, several different types/sizes/shapes. My favorite is round easy set, because it adjusts better to changes in environment, but Florida sun rots the inflated ring at the top after a couple years so now I'm on my third round ultra frame (The first 16' uf was too small, second one 18'x48" I had a drainage problem with the yard and the feet rusted, third one 22'x52" I found on sale for less than the cost of 18 replacement legs). All of them, you have to allow for movement, they're basically a big bag of water and will shift. They also stretch as they fill, so the legs splay outward a bit, and they don't end up the same place as where you started by at least a couple inches on all sides. If you trap the legs they will bend - they're designed for vertical pressure, not so much horizontal. It's also important to fill SLOWLY so the legs can actually shift rather than binding and thus bending.
You should've went with a professional company and got an above ground 24 round pool professionally installed! In Ontario Canada a great place to buy a pool + install is artic blue / blue ocean pools !!
Ugh, Im so sorry :( My our liner got a hole in it over the weekend and my husband tried to fix it, but it only made it worse. Our pool wasnt as big, but the devastation feels the same. I know this is years later but what happened? Do you have one now?
We did get another one. There was a defect in one of the poles. That they replaced. We used the water truck because we totally lost water pressure in the house when the hose was on.
@@Laineyslife ah, thats such good news! I read all these comments and looks like you got what you were entitled to lol Having a pool makes quarantining so much easier. Are you still uploading videos? i havent looked at your most current ones yet.
Those supports must be fully extended away from the pool prior to filling it and they must be sitting on a solid foundation like concrete blocks on top of a bed of crushed rock.
The supports must be pulled to the maximum on the strips during the filling of the pool. Probably you didn' t do this and this is why your pool is collapsed.
Well you won't have to water the yard for a while that's a plus 😉 I think the problem was it wasn't filled fast enough perhaps a dump truck fill of water would have been better
This happened to us with our brand new Intex pool. We filled it up with a garden hose and triple checked everything. When it was done filling the whole side collapsed just likes yours. We had it set up on a concrete slab. It blew out the side of our fence too from all pressure. Called Intex and of course they won’t give me a refund even though there must have been a manufacturer defect. Wish I would have looked into these pools more spending $1700. Never buying anything Intex ever again. They are horrible.
If you pause this video around 26 seconds in you can clearly see the issues with the set up of this pool. Looking at each corner of this pool tells the story of how this pool was not set up properly. How the pool legs needed to come out alot more than what was done. This is nothing to do with the makers of this pool but how it was set up
If you read the instructions properly.... You would see that pads are supposed to installed under each leg for support and to stop them sinking. You can see by the end that's still standing that you didn't do this! You are also supposed to keep pulling the legs out as it fills. If you don't do this then Intex pool will collapse. Read your instruction manuals thoroughly people or this shit happens!
I am sorry this happened to you, but the instructions specifically say to use a garden hose and not full with a fire hose the bowing however while filling is normal it corrects when the pool is full
The ground certainly had the normal 2-3% gradient. This was not compensated for at the pool. Accordingly, there was a concentration of forces and that caused the frames to collapse.
My wife decided to buy an oval pool like this, the sides are bowing out at 80% capacity, really makes me nervous were going to have a blowout like this. Should have stuck with another circular pool
I’m not saying this to be an ass ok but in the directions it says to fill with a garden hose not to truck in water. I’ll explain why as the pool is filling u have to have time to push the legs out . What happen is it filled to fast and the legs had pressure pushing them from the middle that’s why they buckled and collapsed . Always fill above ground pools slowly , I’m sorry this happen to u I can imagine how you must have felt when that happen.
People don’t realize how much water that really is. If it bursts it’s like a dam breaking! Amazon will probably tell u that u installed it improperly & it’s not their problem. Because they’re always so helpful over at Amazon.
You do not fill these pools fast! You fill them slow while paying attention to the legs and the liner. When the pool first starts filling up you will adjust the liner a bit to get the wrinkles outs then You will have to adjust the legs to make sure they are straight as the pool starts to fill up if you don’t do this and just one leg is not straight it will not be holding the load of the pool causing the other legs to take on the load which also makes the liner take on more load and this is what happens. Also when filling slowly everything has a chance to settle. Amazon and the pool manufacturer are not liable for this it is completely your fault. I’m not trying to be a jerk just stating the facts. Read the directions next time. Also to the people that complain about these pools leaking, tearing and giving bad reviews 99.9% of the time it’s your fault! The pool needs to be 100% level, you need to put a tarp under the pool so nothing sharp or pointy can puncture a hole. Every time I call someone out they can’t send a picture of the pool and they obviously took pics because they were pissed off they don’t send a picture because they know they were at fault. There was a lady at Walmart swearing at the customer service lady and the lady looks at me saying can you believe Walmart? I spent 400 on a pool a month ago and they won’t return it they want me to contact the company. I said that sucks, did you install it properly, nice and level, put a tarp under it? She said my man set it up right. I said which pool was it because I want one. She showed me a pic of it before the liner tore, you could see the water was a good 5 in lower on one side, could see they just put it on the grass no tarp no sand. I said there’s ur problem see how the one side the water is almost at the top and the other side is atleast 5in lower? The ground wasn’t level then u put it right on the grass no sand no tarp. I can’t believe it lasted a whole month being that far out of being level and don’t bother getting another one unless you level the ground the liner will tear on every pool because when it’s not level the liner is getting stretched basically that’s why it tore you shouldn’t be giving these Walmart employees a hard time. She said how am I gonna know the pool needs to be level? Read the directions.
@Laineyslife not only did you think a 20,000 psi pool water tanker was the fastest way to go for a dip, but you were also charged at the very least a $300 dollar minimum for that delivery. Pool water delivery is mainly for in-ground pools and strong sturdy 24ft and bigger above ground pools. The poles on these pools are not meant to handle that pressure. That's why they're $400. It cost you the same amount you paid for the pool as it did to have the high pressure water tanker come destroy it!
Oh I lost a lot more than That! The reason I used a water tank is because we had the worse water pressure ever! I was my mothers caretaker at the time and needed running water. If I used a hose we wouldn’t be able to flush the toilet do dishes laundry or even wash our hands. Day or night even. It would take all summer. So this was the pool companies recommendation. The reason why it collapsed is a defective connection and the water delivery man was suppose to fill it slower.
You were suppose to fill it with a hose for the first 3-4inches atleast then could use a water delivery service as long as they used a slower pressure and slowly increased it. The sides bowing in is completely normal. After reviewing again I don’t believe the water pressure itself had anything to do with it. Looks like you put the legs closest to your patio so the legs all along that side weren’t able to expand causing pressure/friction between the water expansion and the concrete until they buckled. Needed to leave atleast 2ft on each side. (I know this is extremely old but still needed to comment) curious was that the 18’ or 24’? Also did you get a replacement? How’d setup go if so?
We used a truck because we had very bad water pressure in our house. Every time we used the hose we wouldn’t get any water in the house. We did replace the pool there was a defective part on the top bar. It was not anyone’s fault.
She’s has green juice, inspirational quotes.:…..then starts dropping F bombs and goes into negative overload 😂😂😂😂😂😂
I noticed that too, lol..
Hahaha. Right. 😂
Who wouldn't she is saving people from buying this type
Poor lady, I don't blame her!
@@donnagilbert8576 it wasnt the pool's fault it was filling it up way too fast with a truck and not giving the legs time to expand properly
I see the problem. At the :23 mark of the video you can see that the frame legs are not pulled out at the bottom. They are straight up and down, perpendicular with the earth. They are meant to be at an angle (farther out at the bottom). Those plastic straps should have been pulled taught, not loose like they are in the video. I'm glad no one got physically hurt.
She blamed it on a faulty pole, lol.
The instructions on these type of pools recommends just using a garden hose even if it ends up taking 2 days to fill up(that's how long it took to fill our 22' round coleman pool). The pressure that these water companies use is too high for these kind of pools. They need to be filled very slowly and you are supposed to be in the pool kneeding out the wrinkles in the liner as it fills and have someone on the outside constantly leveling the legs as it fills.
Laughter In The Trenches yep we actually used a hydrant but one person in the pool smoothing out and two outside adjusting the bars as needed always!!!
Laughter In The Trenches I didn't know Coleman had pools..friends have the hot tub and love it
2 freakin days? Oh my
@@lakilakisorong8204 2 days do you know when you build a pool you have to wait 4 weeks just for the screed and render to dry before you fill it.swimming pools are all about patience
I agree, I kneaded out the wrinkles and made a perfect Napolitano pizza
what looks like to me those bars will expand as the poll expands on the bottom. yours couldn't move because they were trapped by the patio so it bent the supports and then water went over the top. you need a good 2 or 3 ft of space around the pool to allow for flex or expansion with those types. a steel wall would be a better option against the patio.
There was enough room but a defective bar in the middle and also should of been filled slowly
John Griffin i'm with you. I'm looking at the picture and the video and noticed that there is no space at the bottom and the poll got trapped by the patio. These pools tend to expand when they are filled
John Griffin Yes you are correct I noticed right as soon as the video started. I have the same exact pool and the poles have to be pulled out more and more as the pool fills, at pretty close to an angle. Her pool could of definitely had a defect in one of the poles, but every single pole were not pulled out to it's full max.
I think the pool was filled too fast coming from the truck.
all of the above.. she didn't leave room to expand..didn't pull out the polls to adjust as the water filled it..and you have to fill it slower to do that. No pole should have bent like that.
I have a 12 X24 intex pool and have had no trouble with it. Have had it for 3 years now. When setting it up the instructions say to make sure you use at least 16" X 6X2 treated wood under the legs and adjust the legs as the pool fills keeping the straps that attach to the bottom of the legs and the pool taut, this assures that the walls expand properly as it's filled and allows the legs to maintain the proper angle. You only need to do this for about the firs 1/4 of the filling process. It looks like those legs failed because the were trying to support the weight of the pool.
I just purchased a 14ft round prism pool set. I had my wife walk around the pool kicking out the corners while it was filling up. And also you have to pull the legs out because the pool expands as it gets full. Definitely needs to be watched while filling it up. I stayed outside the whole 6 hours it took to fill up.
Should be a law about returning anything back when there’s stupidity at play
There is a BIG difference between stupidity and being inexperienced or unaware of something. I would’ve ordered a water truck for my Coleman pool last year but the wait times were over a month and a half. Didn’t see anything in the instructions about not using high pressure to fill the pool. Be nice 😊
@@lauriecheese1152 you will never find common sense in any instructions manual my friend
@@lauriecheese1152It's called common sense for a reason. Does everything have to be spelled out to a T?
These should be filled with a hose so you can walk around every so often and pull the supports out as it fills.
Yes!!!
Also to remove wrinkles before it's too late.
Ugh sooo sorry this sucks. I bought an Intex round pool in May filled it with hose and actually noticed tonight one of the poles bent. Of course it’s toward house not woods that is bent. Pool level and everything. I’ve read a ton of bad reviews on the Intex grey pools. I’ve had the for years but this model is junk! Good luck just gotta move past it :)
Absolutely terrible that this happened. I can imagine the disappointment. I agree with the majority that this is 100% user error, and fear it's unlikely that either Amazon or Intex will do anything to resolve.
@@Ed-yj1ep t
I'm sorry about your loss, something is not setup right, we have the exact same pool, I leveled the ground, laid carpet padding for comfort, laid plastic tarp for keep the padding in place, setup the pool and made sure the uprights are straight with their harness from the bottom of the pool stretched out all the way out, setup the sand filter and pump, filled it up with 2 garden hoses, it took 6 hours to fill up, and we've been using it for 3 years, the only catch, no pool service man will service above ground pools, so, I had to do all the work.
Good thing I watched your vlog. Thank you for posting this I was about to do the same mistake and you warned me about it. I appteciate it and I know by now, you have your new pool setup. Cheers!
I bet what happened is the water was just to wet.
Didn't use a water softener.
Yeah
Yeah
*two
I agree with John Griffin, I beleive the water was filling the pool too fast and the bottom of each leg couldn't be adjusted in time, I always have to adjust the bottom legs so that doesn't happen
thats what happend this i made the same mistake last year in a smaller pool thank god it survived the summer but i lerned my lesson
Yes I agree too. You can't use a professional pool filling hose. It would have way to much pressure for this kind of pool. You are suppose to use a regular hose. The pool filling company should have known better and not have filled this.
christa williams they were filling the pool themselves. Not a pool filling company.
graves74, watch the video again...
Robbie Garren what am I watching for. I have a similar pool bestway steel frame set pool 18x9x 48"deep. As I stated before this pool was set up on a concrete / brick surface not allowing the side supports to shift during filling. As stated in set up instructions not the correct surface.
It looks like they tried to install it on a soft surface right next to a cement patio. I can tell you what happened. The weight of the water made the pool expand and the metal bars could not move due to the edge of the patio. When the water pushed too much the poles failed. The instructions clearly state not to install on a soft surface.
Yea it says in the instruction no sand or gravel for a reason lol
The u supports are not pulled out the whole way. Look at the one furthest from the camera. It's nearly vertical as it's being filled. The sleeve is not taught the those supports slip into.
@@stephgeisinger6552Just stupidity all the way around.
Maybe the truck was unloading the water too fast. Garden hose next time
We have this exact same pool, have filled and drained it 3 times with zero problems. You #1 filled it too fast and should have used a hose, takes about 1 day to completely fill. #2 the Leg looks like it was up against a concrete slab and couldn’t “kick out” or fully extend like it needed to causing the fast pressure to buckle the legs. It’s not the pools problem but yours.
It looks like the patio prevented proper setup resulting in the collapse. The support legs were not fully extended on the patio side of the pool.
The important part is you have improved your health so much you are off your pills, so congrats there. We live and learn in life and some of those lessons are expensive and humbling but you learn and move on with your head held high. I'm glad you posted and I like the informative posts below like the one from mcbride, I think the supporting legs need to be able to slide out and adjust. Good luck.
Thank you for sharing your difficult experience. It will help many others who are planning to set up their pools
Perhaps it will inspire others to read the instructions and at least try to understand them.
You should never fill above-ground pools with high-pressure truck hoses. We have a permanent above ground pool and the installers warned us to only use garden hoses. Warnings all over the paperwork. You want to fill a pool like this slowly and evenly.
Christy M Where did you buy a permanent above ground pool ?
Good to know
See this every year and result of not using 2x6's under each brace and not just sit on top of ground. Clearly says this in the instructions. And I see none under them braces just sitting right on top of the ground. Whoever set up the pool probably was too lazy to spend extra 10 mins and unfortunately she is left with this.
@@hollysvehla8633 It's not one you take down every year. I guess that's what I meant. We had ours for 14 years. Got at a pool store.
I'm so sorry this happened to you! Thank you though for showing us, because I had planned on having ours quickly filled by a water truck as well. Won't be doing that!
My first pool also collapsed, so sorry this happened to you. I was devastated and water was everywhere, dont give up, we have to live and learn in the pool world, I'm praying the second one holds.
Hi this was Memeres video by the way I call her Memere it is a version of Grandmother in my Family
@@CyberCaedDafuq did I just read?
@@Superman-xr1oh
There's a starman, waiting in the sky, he'd like to come and meet us, but he thinks he'd blow our minds
@@CyberCaed 🤡
Pretty common in rectangular pools. Round pools have arches all the way around. This arch concept was used to build the Roman Colosseum. Aka supports much more weight&pressure.
Sorry that really sucks.
I think the bars on the side it collapsed on were not pulled out all the way on the bottom. The picture right before it collapsed shows the material on the ground is buckled (loose), so those bars on that side look more vertical than it should. If that would have been pulled out, it probably would have been fine.
Ppl can be so rude wow. Human error was likely part of the problem. Hind sight is 20/20 vision, but some of these comments really have me floored. It’s so easy to be mean when it’s online, n so many ppl just couldn’t resist the temptation to be nasty.
Right? Instead of just being helpful. Idiots!
Their lives are just perfect ....NOT ...you can always tell unhappy people ...and there are A LOT of them
i know not nice its upsetting and costly
Hope you sorted everything out, it looks a mess, hope that company helped out! God bless.
I cannot even begin to imagine how this must of felt. I’m so sorry this happened to you. I know it was 3 yrs ago but wow. Hope you have a nice safe pool right now to enjoy this summer. We live and we learn , right?
People are so heartless with their comments, thank you for having a kind heart. BEST COMMENT YET!!
@@singajjahyute1715 I agree ....
@@singajjahyute1715 If you don’t want negative comments don’t post a video of yourself destroying a pool because you didn’t read the directions. She’s lucky the company let her return it there was nothing wrong with it the company lost out on a few hundred bucks because of user error.
@@peanutbutterisfuliberals fail at everything.. just "give up" and don't bother 😂
It was not user error ! We had a defective connecting pipe and one was a shorter pipe. Yes the legs should of been spread out wider but it would of all let go anyway.
I've had this same exact pool for 5 years now. Excellent pool. Has the pool is filling up the braces need to be pulled out periodically to prevent this. It appears in the pic before the collapse that the side braces were standing straight up
You could still replace the bent bars and reinstall allowing proper leg expansion... I just am filling one of these right now 12x24 and this helped me with my install, although sorry about your loss. What ever happened? Fix it? They accept a return?
Not destroyed, just need a few new replacement poles.
Your own fault KAREN. Next time fill the pool like a normal person and use a hose.
YOU ARE SOOO RIGHT
for real, you got a pool for a reason, pay the damn water bill.
That’s mean be nice
Fuck yall
I feel sorry for Karen
Did you go to each and every single support leg, to gently pull it out little by little as the pool filled with water, and continually do that as the water level got higher and higher (for every foot of water)? And at the start, did you get into the pool and try to pull/work out all the wrinkles in the base/sides/corner's of the liner when there was only a few inches of water in the pool?
...operator error. The volume of the pool will expand as it fills - and the inability of the one side to expand, constrained by the patio, is a case of operator error. Sorry.
Omgosh. I'm so so sorry. I was just about to do the same, but now, I'll wait a couple of days for my hose to fill my 16x32 pool. Oh no.
Thats exactly what I was scared would happen to our pool if we had a water truck company...so we filled it by our hose and I adjusted the legs as it filled.
Poor setup
So sorry about your pool Laney hope you have a better pool now.
It literally says in the instructions DO NOT SET IT UP ON GRAVEL or SAND .
Cautionary tale, thanks to the person that posted this video and all the good comments from someone who is looking to buy pool.
I understand not useing a garden hose, bc I have bad watet (well) but also I dont have a working spiket. So when I fill my pool we have to use a water company.
You can't even fucking write a proper sentence, no wonder you live in a shithole where there are no running water LMAO.
My heart goes out too you. Pools are expensive and i'd be guttered as you are if this happened to us. I hope you got hold of the company who sold it too you.
0:25 well, there's your problem. Read the manual.
This is hilarious, obviously the money loss isn't.....I find some of the people so uptight on the comical comments to be hypocritical, have you never seen AMERICA'S FUNNIEST HOME VIDEOS?! Keep in mind this was edited (intro), anything that goes online will be commented on... video didn't have to be uploaded 🤷♀️
I have never seen a pool like this collapse. I’m gonna have to say user error on this one I’m afraid
Definitely user error. I have a 16’ round intex and it’s not perfectly leveled and didn’t collapse. Been up two years straight and I didn’t take it down
These oval or rectangular pools are a different beast - you have to make sure to pull the columns back on the long side as it fills is if not this happens. Plus its best to fill with a hose and not professionally filled so that you see you fill slowly then adjust the columns and continue
Rich Lo so it is user error lol. But you have to pull the legs on the round pools as well. I’m not a expert at setting up pools either. Nonetheless it’s sad that this happened
@@rhdtv2002 You can see in the still that the u supports are not pulled out the whole way as it was being filled. Hell the one furthest from the camera is nearly vertical.
This is installation error you cannot have the pool legs up against the concrete where they cannot expand and move while the pool is being filled. You also have to let the driver know of the delivery truck it needs to be filled slowly.
Its a must to make sure you pull the legs out as you fill it and make sure the legs are not below the pool ground on the side. The sad part is a hose that heavy is too heavy for the sides
These pools should be gradually filled, it was not the pools fault, it was yours for not knowing that. The instruction manual clearly tells you what to do. The legs will also move as you fill it, so filling too fast will not give them time to adjust.
I will have some compassion for you that is a mess I'm glad you didn't destroy your home /basement if you have one! But that's really was a bad choice to use a a water truck 😞
the bright side was the neighbourhood gophers now have a 20 year supply of h2o to go for free!
I believe one of the problems is that new oval "Ultra frame" pole design. I replaced my old Intex pool with a Coleman one. Right away I noticed how much lighter and thinner the oval poles were compared to the round Intex ones and some of the Coleman ones were already dented which showed me the potential for collapse. Thank goodness I saved my old pool frame. I decided to chuck the Coleman frame and use the much sturdier Intex frame with the Coleman pool. I just didn't trust those lightweight frame parts, they didn't seem sturdy enough and I expected them to bend just like the ones in your video. I have an 18'x48" round pool. I hope the liner is a better quality than the frame that came with it. Coleman pools are made by Bestway. But Intex also has pools with that oval ultra frame design. Many reviews say those rust very quickly. I would recommend finding one of the older designs with the heavy duty round poles.
This happened because you did not adjust the tubular structure while filling the pool.
Filling the pool with a tank truck was not a good idea because the water flow was too important and you didn’t have the time to adjust the tubular structure of the pool.
The hose from the truck probably put too much pressure on one side of the pool that’s why the pool collapsed.
All above ground pool owners fill their pool with a garden hose so they have time to see if the tubular structure does not deform during filling and they can adjust the liner to remove any folds at the bottom of the pool.
You need to adjust the tubular structure several times during the refill because the pressure changes with the quantity of water in the pool , there are so many videos on internet that you can’t ignore the right procedure.
Good luck with Amazon.
Was base perfectly level?As hard as I tried, and thought it was within 1/4 in, mine ended about 1 inch off, within limits. Any more than that this is what you get. Legs also need to be sitting solid blocks on solid, not filled ground, or wood planks that won't sink into softer ground.
Sorry about girl .... I just finish my pool 26’ .... i dig 2 feets under the ground and I have the sand in already I was half way level and a big storm just come right Away .. so I feel sad to no finish to day maybe we have to wait littlemore maybe one day ...😔
Your pool has to be filled gradually with a water hose! Not a water company
This is a shame. I bought one of these pools and wasn’t sure whether to use my water hose or be cheaper to have it filled. When I called a company they told me if it is one of the intex pools or anything like it they cannot fill it because of liability and they had some collapse which is why they do not service those pools anymore. My pool is just 16’x 48” and only took one day to fill up
That's a bad day! I hope that you are enjoying your new pool.
Thank you we're are now 😁
it looks like a section of the rail wasn't securely snapped in , there's 3 or 4 pcs of straight pipe sections labeled A,BCD that snap together. It looks , by the length , to be a section of pipe.
The pipe is doubled when it's snapped in place on ends making it a lot stranger than the rest
This is what happens when you don’t have the patience to fill it up slowly like any other normal person to adjust the poles as it fills
We didn’t have enough water pressure to fill it we couldn’t use any water in the house and the hose at the same time. Anyway it was a defective pole nothing else
@@Laineyslife no it's not from a defective pole you can clearly see your setup was incorrect and bound to fail
@@Laineyslife sorry but that's just not correct.
I really hate that happened to you, and we all make mistakes, but if we don't learn from them we'll repeat them.
THAT would really be bad, for you to go through aaaaaall that's involved with the clean up, warranties, reassembly, new set up, refill ....and then have the same dang thing happen again because you think the sole reason for failure was on a faulty pool component.
Slower filling, adjusting the supports so they are not over strained by pressure from expanding soft sides, and regular monitoring monitoring for any stress points, weak spots, anything going wrong, coming loose, needing adjusted etc .... THAT'S what will prevent it happening again. And the filling has got to be slow enough to give you time to do all that properly.
Laineyslife than why have you been putting this all the water company when it wasn’t there fault. It wasn’t a defective pole either. Your supposed to use on garden hose on those type of pools or they break
Circular above-ground pools will "always" be stronger. Simple physics - the pressure on all sides is even. In a rectangular pool the pressure in the middle of the longest sides will be very high with tons of water on it - unless setup exactly right you're going to get structural collapses. Got a 12ft pool, filled with a hose in 7 hours, and no issues.
When I fill up my rectangle pool, I notice that the longer side form an arch facing inside. I believe that's good as it make the side strong in term of supporting all the weight, by not just depending on the legs.
Reading these comments I never would have known that the delivery is a worse idea than the garden hose. I never would have guessed. Can some one tell me why it collapsed. Don't be too hard on her. Maybe she has well water and rents. Regardless of fault or stupidity it's still a sad thing to have happen.
If you fill them too quickly there is no chance to move the feet/poles into the right position as the load builds up. Looking at the before picture the legs are not fully extended for example.
Hi Lainey, sorry for your trouble, did you have supporting slabs under the legs, it looks like they sunk into the ground with the weight.
I have just ordered one, but I'm planning on laying a patio to put it on.
bit scary seeing this.
Yes
Your yard looks like it needed a good clean anyway sawdust everwhere
Bryan Wade Lmao
🤣🤣
Right wtf .. why she being so damn dramatic... Ugh it trashed my backyard. No bitch it washed ur backyard😂😂😂😂
Y'all is the bid 😂😂😂😂😂 take his phone away
As you can see they were doing construction
Looks like it was put together wrong. The butress supports are usually on the long sides not the short sides. That's where most pressure is in a rectangle/oval pool. Round pools distribute the pressure more evenly but the oblong ones don't. Hard to tell from the hotos but looks like it was assembled backwards with the supports. Super sucks.
Really sorry that happened to you. I just setup my 24x12 and going to start the filling process. I hope all goes well. 🙏🏻
I have done fill my pool 4 times and everything goes right. neet to be constantly leveling the feets as it fills. check out corners supports move smoothly, if not the terrain is not level...hope to help some how.
Tbh, I never trusted the idea of these square frame pools. I have a large round one and I love it, but the square shape just begs to exasperate any flaws in setup or construction. It creates uneven stresses that just seeks out weak spots.
Well it doesn't show a video of set up or water fill so who knows but glad got a new one n filled up properly.
I know this is older vid, but I can see a few issues that might have happened. Filling it as quickly as a truck can, and not pulling out those legs as its fills can cause this problem. The pool expands a lot while filling, and if those legs tuck under the pool and are not pulled back, those supports well bend. Seems like the side that bent was at the extreme up against you patio, and had no where to go. Just stuff to look out for future DIY pool builders.
Thanks for watching. Yes the kegs needed to be pulled out a little bit but we also had a defective pipe connector I think that’s what they call it. We used a truck to fill because our water pressure was way to slow to fill it we wouldn’t have any water in the house.
😅
Been running metal frame pools for about eight years now. They're super sturdy when installed according to the instructions. You need firm, packed, level ground, and the legs need to be plumb. The buckled legs in this video show that the ground was too soft or the legs were not plumb (possibly both). Please don't blame the pool, Karen -- it isn't a manufacturing defect. Consider excavating a few inches of that soft ground and bring in a truckload or two of stone dust, leveling and packing it tight before attempting another pool installation. Looks like a great spot for a pool once you've got the bugs worked out.
Hey on a side note we jump into ours from the trampoline no issues lol.. We didnt fill it so fast and made sure to spread the legs fully..
I feel for this person, so disappointing when something goes catastrophically wrong. I hope you were able to replace the frame and refill it.
I've had intex pools for years, several different types/sizes/shapes. My favorite is round easy set, because it adjusts better to changes in environment, but Florida sun rots the inflated ring at the top after a couple years so now I'm on my third round ultra frame (The first 16' uf was too small, second one 18'x48" I had a drainage problem with the yard and the feet rusted, third one 22'x52" I found on sale for less than the cost of 18 replacement legs).
All of them, you have to allow for movement, they're basically a big bag of water and will shift. They also stretch as they fill, so the legs splay outward a bit, and they don't end up the same place as where you started by at least a couple inches on all sides. If you trap the legs they will bend - they're designed for vertical pressure, not so much horizontal. It's also important to fill SLOWLY so the legs can actually shift rather than binding and thus bending.
yes we had it replaced
@@Laineyslifewas it the Intex 18 x 9 x 52... I jus bought today for next summer
Amazon doesn’t owe you anything . Poor setup and you filled up to fast . A combination for disaster .
You should've went with a professional company and got an above ground 24 round pool professionally installed! In Ontario Canada a great place to buy a pool + install is artic blue / blue ocean pools !!
Ugh, Im so sorry :( My our liner got a hole in it over the weekend and my husband tried to fix it, but it only made it worse. Our pool wasnt as big, but the devastation feels the same. I know this is years later but what happened? Do you have one now?
We did get another one. There was a defect in one of the poles. That they replaced. We used the water truck because we totally lost water pressure in the house when the hose was on.
@@Laineyslife ah, thats such good news! I read all these comments and looks like you got what you were entitled to lol Having a pool makes quarantining so much easier. Are you still uploading videos? i havent looked at your most current ones yet.
Stephanie Sanchez I do💖. So many changes since this video for sure.
Those supports must be fully extended away from the pool prior to filling it and they must be sitting on a solid foundation like concrete blocks on top of a bed of crushed rock.
The supports must be pulled to the maximum on the strips during the filling of the pool. Probably you didn' t do this and this is why your pool is collapsed.
Well you won't have to water the yard for a while that's a plus 😉 I think the problem was it wasn't filled fast enough perhaps a dump truck fill of water would have been better
life is a bowl of cherries dont let it take u down where there s a will there's a way
This happened to us with our brand new Intex pool. We filled it up with a garden hose and triple checked everything. When it was done filling the whole side collapsed just likes yours. We had it set up on a concrete slab. It blew out the side of our fence too from all pressure. Called Intex and of course they won’t give me a refund even though there must have been a manufacturer defect. Wish I would have looked into these pools more spending $1700. Never buying anything Intex ever again. They are horrible.
That’s the most polite cursing I’ve heard... I know she’s pissed
If you pause this video around 26 seconds in you can clearly see the issues with the set up of this pool. Looking at each corner of this pool tells the story of how this pool was not set up properly. How the pool legs needed to come out alot more than what was done. This is nothing to do with the makers of this pool but how it was set up
You can clearly see the problem here, last leg on the long side is vertical that’s just dumb
If you read the instructions properly.... You would see that pads are supposed to installed under each leg for support and to stop them sinking. You can see by the end that's still standing that you didn't do this! You are also supposed to keep pulling the legs out as it fills. If you don't do this then Intex pool will collapse. Read your instruction manuals thoroughly people or this shit happens!
I am sorry this happened to you, but the instructions specifically say to use a garden hose and not full with a fire hose the bowing however while filling is normal it corrects when the pool is full
Please tell us if you got the pool fixed? Or a replacement.
We got it replaced yes they gave us our money back.
So inquiring minds have to know.........how did that "...WE NEED TO CLEAN IT UP SO WE CAN RETURN IT...." go for you??
The ground certainly had the normal 2-3% gradient. This was not compensated for at the pool. Accordingly, there was a concentration of forces and that caused the frames to collapse.
“I am so fucking pissed” 😂😂
I'd like to know the status of your situation. I need closure.
😄😄
where did you find the replacement for the poles this just happened to my family we got the same pool.
We did not they replaced the pool we sent it all back
i just noticed your supports weren't out like they where supposed to be
Yep, that was the problem. Just look how the pool looks at 0:25...
I do belive if she would've set the supports right, it would've hold the water.
She is a woman, what do you expect?
Awww, how disappointing😢. I feel so bad for you!
😢thanks
+Laineyslife im sorry i just cant stop laughing at you about the whole situation
Pretty funny
Hello ma'am , I was watching a video where your pool collapsed. It was a very bad day. May I ask what the outcome was ?
We replaced it. There was a defective connecting pipe apparently.
omg so sorry, did it break once u got into the pool?!
My wife decided to buy an oval pool like this, the sides are bowing out at 80% capacity, really makes me nervous were going to have a blowout like this. Should have stuck with another circular pool
.... so how’d it go?? Did they end up straightening out or bowed?
I’m not saying this to be an ass ok but in the directions it says to fill with a garden hose not to truck in water. I’ll explain why as the pool is filling u have to have time to push the legs out . What happen is it filled to fast and the legs had pressure pushing them from the middle that’s why they buckled and collapsed . Always fill above ground pools slowly , I’m sorry this happen to u I can imagine how you must have felt when that happen.
People don’t realize how much water that really is. If it bursts it’s like a dam breaking! Amazon will probably tell u that u installed it improperly & it’s not their problem. Because they’re always so helpful over at Amazon.
It was caused by a defective pipe fitting. And was replaced without any issue.
Does this pool not have a support belt that goes around all the legs?
I’m so sorry this happened to you.
You do not fill these pools fast! You fill them slow while paying attention to the legs and the liner. When the pool first starts filling up you will adjust the liner a bit to get the wrinkles outs then You will have to adjust the legs to make sure they are straight as the pool starts to fill up if you don’t do this and just one leg is not straight it will not be holding the load of the pool causing the other legs to take on the load which also makes the liner take on more load and this is what happens. Also when filling slowly everything has a chance to settle. Amazon and the pool manufacturer are not liable for this it is completely your fault. I’m not trying to be a jerk just stating the facts. Read the directions next time.
Also to the people that complain about these pools leaking, tearing and giving bad reviews 99.9% of the time it’s your fault! The pool needs to be 100% level, you need to put a tarp under the pool so nothing sharp or pointy can puncture a hole. Every time I call someone out they can’t send a picture of the pool and they obviously took pics because they were pissed off they don’t send a picture because they know they were at fault. There was a lady at Walmart swearing at the customer service lady and the lady looks at me saying can you believe Walmart? I spent 400 on a pool a month ago and they won’t return it they want me to contact the company. I said that sucks, did you install it properly, nice and level, put a tarp under it? She said my man set it up right. I said which pool was it because I want one. She showed me a pic of it before the liner tore, you could see the water was a good 5 in lower on one side, could see they just put it on the grass no tarp no sand. I said there’s ur problem see how the one side the water is almost at the top and the other side is atleast 5in lower? The ground wasn’t level then u put it right on the grass no sand no tarp. I can’t believe it lasted a whole month being that far out of being level and don’t bother getting another one unless you level the ground the liner will tear on every pool because when it’s not level the liner is getting stretched basically that’s why it tore you shouldn’t be giving these Walmart employees a hard time. She said how am I gonna know the pool needs to be level? Read the directions.
My question is why was he trying to fix the metal rim around the pool while it was full of water ? Doesn’t really makes sense to me but oh well...
@Laineyslife not only did you think a 20,000 psi pool water tanker was the fastest way to go for a dip, but you were also charged at the very least a $300 dollar minimum for that delivery. Pool water delivery is mainly for in-ground pools and strong sturdy 24ft and bigger above ground pools. The poles on these pools are not meant to handle that pressure. That's why they're $400. It cost you the same amount you paid for the pool as it did to have the high pressure water tanker come destroy it!
Oh I lost a lot more than That! The reason I used a water tank is because we had the worse water pressure ever! I was my mothers caretaker at the time and needed running water. If I used a hose we wouldn’t be able to flush the toilet do dishes laundry or even wash our hands. Day or night even. It would take all summer. So this was the pool companies recommendation. The reason why it collapsed is a defective connection and the water delivery man was suppose to fill it slower.
You were suppose to fill it with a hose for the first 3-4inches atleast then could use a water delivery service as long as they used a slower pressure and slowly increased it. The sides bowing in is completely normal. After reviewing again I don’t believe the water pressure itself had anything to do with it. Looks like you put the legs closest to your patio so the legs all along that side weren’t able to expand causing pressure/friction between the water expansion and the concrete until they buckled. Needed to leave atleast 2ft on each side. (I know this is extremely old but still needed to comment) curious was that the 18’ or 24’? Also did you get a replacement? How’d setup go if so?
We used a truck because we had very bad water pressure in our house. Every time we used the hose we wouldn’t get any water in the house. We did replace the pool there was a defective part on the top bar. It was not anyone’s fault.