The art that i attached was created on a 12x14 art board on adobe illustrator. It is CMYK at 300dpi. I saved it as a PDF and when i uploaded it on your site it detected it as a 2.25”x2.62”. On your site, i sized it to 6.87” (width) by 8” (length). The system calculates an 11x5 template and suggests a size of 4x2. Where did i go wrong?
Hey Israel! Sorry to hear about this error - go ahead and place the order, then email your artwork file with size info to orders@supacolor.com and we'll print it sized properly.
@@Supacolor I appreciate the prompt response. I have also sent an email regarding this issue. I thank you for the suggestion but i need to be able to do this on my own on my end so that I don’t reply on supacolor to adjust the size on my artwork. I need this knowledge myself. How do you suggest we save our files on adobe illustrator?
Rely***. The steps you provide, although very helpful, is just another step to something we all prefer would be a lot more seamless. The site should be a one stop shop where we place our art and the order gets fulfilled. To place an order then email the artwork with specifications and more explaining seems like something id prefer to avoid. I am sorry if i am coming off a bit weird.
@@1233ISRAEL You may be experiencing a bug on the site we've now identified with the auto-detect, which is now being addressed by our developers. In addition, we will always check your artwork to ensure it is print-ready and get in contact if needed.
HOW DO YOUN SUBMITT THE WORK TO SUPA COLOR? THERE IS NO SIUBMIT BUTTON SO HOW DO YOU ENTER THE DESIGN TO SUPACOLOR? CAN SOMBODY PLEASE HELP? IVE BEEN TO A COUPLE OF VIDEOS NONE IS Saying HOW TO SUBMIT THE DESIGN HOW DO YOU SUBMIT THE DESIGN? SUPA COLOR IS NOT MAKING IT EASY TO SUBMIT THE. HOW DO YOU SUBMIT? THEIR WEBSITE DONT EXPALIN IT NOR THE TEXTING A LIVE OPERATOR HELPS. I JUST WANT TO SEND IN MY DESIGNS HEEEEEEEEELLLLLLPPPPPPPPPPP!
Email us at hello@supacolor.com and we'll help you with placing your first order! You can also refer to this video for a step by step tutorial: ua-cam.com/video/hP8bB3QqXrM/v-deo.html
much appreciated -learned 2 or 3 things I did not know...embedding, any way made notes and put it in my Supa Folder
Always In CMYK! lol John Phenom preaching...
What is CMYK
@Master Tonberry WOW! Thats so cool!! Thank you for the information!! I did find a CMYK saving option in my software settings, thanks!! 🙌🏽🙌🏽
Thankyou for this vid.
Thanks for watching, Supafam!
This was so helpful!!!
Thanks
The art that i attached was created on a 12x14 art board on adobe illustrator. It is CMYK at 300dpi. I saved it as a PDF and when i uploaded it on your site it detected it as a 2.25”x2.62”.
On your site, i sized it to 6.87” (width) by 8” (length). The system calculates an 11x5 template and suggests a size of 4x2.
Where did i go wrong?
Hey Israel! Sorry to hear about this error - go ahead and place the order, then email your artwork file with size info to orders@supacolor.com and we'll print it sized properly.
@@Supacolor I appreciate the prompt response. I have also sent an email regarding this issue. I thank you for the suggestion but i need to be able to do this on my own on my end so that I don’t reply on supacolor to adjust the size on my artwork. I need this knowledge myself. How do you suggest we save our files on adobe illustrator?
Rely***. The steps you provide, although very helpful, is just another step to something we all prefer would be a lot more seamless. The site should be a one stop shop where we place our art and the order gets fulfilled. To place an order then email the artwork with specifications and more explaining seems like something id prefer to avoid. I am sorry if i am coming off a bit weird.
@@1233ISRAEL You may be experiencing a bug on the site we've now identified with the auto-detect, which is now being addressed by our developers. In addition, we will always check your artwork to ensure it is print-ready and get in contact if needed.
HOW DO YOUN SUBMITT THE WORK TO SUPA COLOR? THERE IS NO SIUBMIT BUTTON SO HOW DO YOU ENTER THE DESIGN TO SUPACOLOR? CAN SOMBODY PLEASE HELP? IVE BEEN TO A COUPLE OF VIDEOS NONE IS Saying HOW TO SUBMIT THE DESIGN HOW DO YOU SUBMIT THE DESIGN? SUPA COLOR IS NOT MAKING IT EASY TO SUBMIT THE. HOW DO YOU SUBMIT? THEIR WEBSITE DONT EXPALIN IT NOR THE TEXTING A LIVE OPERATOR HELPS. I JUST WANT TO SEND IN MY DESIGNS HEEEEEEEEELLLLLLPPPPPPPPPPP!
Email us at hello@supacolor.com and we'll help you with placing your first order! You can also refer to this video for a step by step tutorial:
ua-cam.com/video/hP8bB3QqXrM/v-deo.html