SAME a new hire asked me what I do to occupy myself when there are no customers and we’re just sitting at the registers and I said we either talk to each other (which they don’t want us to do) or get on our phones (which they also don’t want us to do) then said we get paid minimum wage so I don’t really give a shit if I’m “breaking the rules” like they don’t want us to TALK TO EACH-OTHER like what they want us to stand there face forward like robots until a customer shows up
@@maou7222 idk if I’m who your responding to lol, but if you are, let me clarify when I said sit I didn’t literally mean sit. We have to stand there sit up straight and look forward, no leaning,, no turning around to talk to your friends even if it’s absolutely dead and everything by our tills are faced. We aren’t allowed to get on our phones at all or read or anything like that. But we all do it anyway bc our bosses suck and are on their phones more than we are. At my job we seem to only have rules when me and my friends (the night crew) break them the morning crew/people who suck up to the bosses can literally get away with everything. Someone did multiple no call no shows in a week and didn’t get in trouble someone called a customer the C word to her face, and didn’t get in trouble but if I bring a book it’s the end of the world. Sorry for my rant lol I just got back from work
I am in dairy and they always call me for one customer just because the cashier they have are too slow and I do it quick because I have load to get back to I had to actually get management to do something about and even then they still didn't do anything luckily the receiver talked to them for me and got it all squared away I swear sometimes it feels like the receiver runs the store cause management can't do jack well you know. But yeah checking is hell.
Some tills are that simple. Some have 500 different buttons on the screen that lead to another 500 buttons. I was once left alone with one of those tills with no training whatsoever. It wasn't even my area. I was the dishwasher.
Oh, and half of those buttons just take you to what LOOKS like the home screen or whatever, but actually, it's a little different, and then you go down a rabbit hole thinking you're doing the right thing because you're operating on muscle memory but then you end up in like, inventory management and now you're scared you just ordered 3 gros of hot dog buns for the store and can anyone help me please my manager is mad
@@thomaswhite3059 I did something worse at Walgreens. I had the entire store of customers mad at me. And it was busy so there were a lot of people. Only two registers. I somehow went the wrong way on the register and hit the wrong button and it shut down and locked the entire register. I had to move to the spare register so the manager could figure out how to fix the main one. Well.....I somehow did the same thing again. Both registers gone and a long line of people going across the store. It took at least thirty minutes for the manager to get the main register back up.
I work in retail and considering at 1 point in time for a week we only had 2 tills working 1 self scan and 1 back up till no other tills I swear I could take a sledge hammer to all the tills and nothing would have changed as the tills never work
Yeah you get two types of training, you either get someone watching over your shoulder for an hour so they don't have to actually do anything or you get this.
@@DontknowanymoremanI watched them for a month because they were so bad at it and the manager was also there watching them we were just drinking monster watching them and catching up with each other
Depends how much time you actually get to teach someone. I've had between 5 hours and 3 days to fully train a person.. usually I only get the one shift the 3 days is very unusual
Man I wish I got training that was more than a brief explanation of ten things in the span of five minutes, never to be repeated again, expecting all edge cases to be magically known ahead of time and everything to be remembered perfectly.
This was literally my training in checking. The girl who "trained" me told me the absolute bare minimum and let me embarrass myself on several occasions to learn the basics.
That's not training, I know because I've trained a few. You explain the basics, you show them how to do it a few times, you let try and observe to see what you do right and wrong, and then you go from there. That's bloody training
@@Aragorn195tbf in a high paced environment sometimes it's faster to weed out the people that will be good or not by throwing someone in the deep end and seeing if they sink or swim 😂😂😂
Theres so many possible interactions on the till that you can't train someone for every single possibility especially ones that may only happen once a month. I doubt there are co workers I have worked with for years who could do a phone top up or a health lottery ticket. It overwhelms the new people to teach them all that so you keep it to the basics and you teach people as certain stuff happens. It's not there to embarrass you or victimise you it's just not worth blowing your brains out with every remote possibility. As long as you can do most basic till interactions your good enough to be till trained until you done it a few years and seen every single wacky bullshit thing
@@aidanderson53X I can see that. Now I should say I have a job in retail and in a grocery store. In the retail store we start training at opening hour, so it's few people and they can get into it. At the grocery store it's usually night shift, which is fine because there usually aren't that many people. I've so far not had anyone "fail" and does perfectly well as a cashier
I'm on till and it never fails... something refuses to scan no matter how many times you try and then when you finally get it to scan it does it twice so you get yelled at at the end of your shift because you needed to do a void when if it had just scanned the first time that wouldn't have been a problem. Also, I swear, as soon as the time hits one hour to go the till starts messing with me by refusing to scan or slowing down... it's very frustrating
Why would you get yelled at for voiding a product that scanned twice? Would they rather you steal money from the customer?! Sorry if this might be obvious to some people, but the bosses I had never freaked out at me when I did something like this because they were mostly reasonable people who understood I only did something like that because I had to.
@JCArules13 because too many voids apparently reflects on a cashier unless they're because the customer decided they didn't want something after it was already scanned. That's our store's policy and if you have too many voids you could get written up. I don't understand the policy but it freaks me out quite frankly when I double scan something. They also have a policy about being perfect with your till all the time at the end of your shift (which I thought was the GOAL but apparently not) since then they worry that you're fixing the till by making up any discrepancies out of your own pocket (who would do that, for one, and how exactly would you KNOW there was a discrepancy in the first place until you rectify your till at the end of your shift? I love math but keeping track of such things throughout a shift is beyond me)
@@3SailorMartin Former store detective here, yes people have been caught stealing from the tills from various ways, including by short changing the customers and pocketing the difference using a tally system or a mini calculator. Also, you only think you know which cameras are broken.
@JackDispo so it's better to short change a customer or the store just so our till is slightly off? I get your point but still how exactly do you do that without either over or under paying a customer (even if it's only by a few cents)? And how exactly does having a perfect till show that you are pocketing money by shortchanging a customer? I get that you could see that on a camera but how would that be reflected in a perfect till
@@3SailorMartinunless there is reasonable suspicion of you stealing, making up the difference from your own pocket is illegal. If they ask again you can go to your state labor board. If you're not in the US, I don't know but I imagine it's just as illegal in other countries.
I have always been eager and patient and pretty thorough when teaching new people (at least those who want to learn). I try to make them confident and know they can come to me if they need help. I do it cuz I enjoy it but also so at least one other person knows how to do things right and not bother me too much later lol
Minimum wage means minimum effort, baby! You get what you pay for. Seriously, training *should* be a more or less dedicated role. Especially in a business with as high a turnover rate as retail.
My boss loves it when I train newbies, because I had this type of "training" and it sucked so when I train I first show the new person how things work than let them try while guiding them but not being suffocating and most have it down in a couple days.
This makes me feel better about when I was teaching people to use the tills. Felt like I was overwhelming them with information, cos of all the stuff that you don't need to do often but best to teach for when you do
I had extremely good training on the register. My trainer did a few customers and explained what is happening and why and stuff. Then she handed the register over to me and then snuck into the queue to hide stuff in their bags and cards so she could yell "Gotcha!" whenever I forgot to double check the customers bags and carts. A good way to teach the most common hiding spots
. . .I at least can say I showed this shit step by step. And trust me this video shows what happens if you have to repeat this horseshit for more then 100 times in less then 4-6 months.
I know this is a joke, but it annoys me how accurate it is. Like my manager did the same sh*t to me, then when I did a bad job (because I had no f**king clue what I was doing) he pulled me to the back of the store to give me a warning and said "2 more and your fired"
Omg so accurate. Years ago i worked at DDs Discounts and they put me the register and basically just threw me to the wolf's. I didn't have anyone standing next to me training ke and showing me. Them the manager would start Saturdays everyone's registers are short. How are EVERYONE'S registers short! Something wasn't right. She even tried telling one of my coworkers to emoty out her pockets accusing her of taking a 20. Why would anyone want to risk there job over $20!!! And this coworker she didn't evén have oockets she was wearing leggings with no pockets!!!! After i stopped working there (because she fired me) even with a doctor's note (long story), i found out she got fired!!!! KARMA GOT HER.
Im so glad im out of retail was in it for 16yrs so ive seen alot as anyone in retail. I hated the tills. And you make me laugh every vid u do as i can relate. Good work.
only unrealistic thing is the customer being impatient with the new guy. Customers love the new guy and actually treat them as fallible humans, instead of beasts from the underworld.
I remember 2 years ago when I was taught how to be a cashier at my current job. I was actually really nervous with how the system went, but I have had previous experience with counting money. Even now, they've changed up the systems, and continue to, so I have to go by with what's changed. I've had some amazing experiences while being a cashier, and I've met so many great people, all while hearing incredible stories. :)
Gotta ease them in slowly with a simple transaction before things start to snowball as they learn how to; Enter, scan and print the lottery, top up electric/gas keys, manage refunds, request till change to be topped up, manually search up items, type in barcodes (especially the fun ones where one character didn't print or it's been printed somewhere daft like the packaging seam so you have to guess) and of course home deliveries! I've probably missed a few, especially the more obscure like Euro Tunnel payments. I only did that once in 4/5 years of work and even my supervisor didn't know what it was, we had to figure it out alongside the customer!) Crazy how many buttons tills have these days.
Been a while since I been on till, but mostly the things to learn are how to log in. What to do with cash, card, apple pay and check. How to type in a number if bar code doesn't scan not scanning. How to look up a sku to weigh things. (in a book or computer) How to delete and price check items before totaling the sale. Anything else is usually manger territory or can be re-directed to customer service if it's not already an open transaction. now a days, what with self check out, you know half of that on your own any way. Then there is the 10% of rarer stuff like activating gift cards, items that require ID, items inside locked cases etc. Those are usually the ones left out of training that screw you over.
I never train like this and thankfully, my trainers at the two stores I've worked at weren't either. But I do have coworkers who only explain the bare minimum and their trainees often need help or retrained. I always let mine watch me first and I talk to them as I demonstrate. Then I let them do it and explain things as we go. In-between customers, I go more into detail and give them tidbits of helpful information. Anf I always tell them the big no no's to try to avoid major problems.
I was fortunate to be trained by someone that work at 5 different Walmarts. Idk if that's good or bad but I worked about the same amount of BKs. Definitely messed up a lot. Lost an entire carrot cake cause lid wasn't on all the way as it went into the bag. Luckily it was for the customers dog so they didn't mind. Why carrot cake for dog idk but cashiering is definitely a skill. I related a lot to the Aldi video when I first started out. Lol
My training involved watching other people and them showing me what to do and I could ask questions as needed. When I learned how to use the registers, the guy training me had me do it and gave me help when needed. He wasn't an expert but he taught me the basics. A couple friends I made who knew things taught me extra stuff as time went on and I had questions. When I train people, I have them do it, I show them example scenarios and buttons to make sure they see it done, and I tell them what is needed, then watch them do it and tell them whatever they need--either if they ask, or if I can see them making a mistake.
Till training varies from person to person. What is supposed to happen is a new person is supposed to shadow a cashier for a day. The cashier helping bag groceries and guide them through the basic functions of the register. Then the next day the new person is put on their own register with a more senior cashier close by to help keep the lines down and answer any questions. Thats whats supposed to happen... What actually happens is the person who is supposed to be doing the training has other duties to attend to. Like helping stock shelves or something. So training is actually a 5-minute tutorial on how the register works and how to use the phones to call for help if they need it.
So, I'm actually super proud of my training class. As in, i was the cashier and product knowledge trainer at my store for about 3 years before getting bumped up. We used Training Mode on the actual system so everything they saw was actually how it looked when they went live, and we had toy 'products' with the training barcodes taped to the bottom. It was a lot of fun and we usually had minimal issues after training.
I hate how accurate this is! My first encounter with a till was at a small store where only two people worked per shift. My co-worker quickly showed me a few buttons and proceeded to clock out for his break and leave me alone in the store. I was a new employee and had no clue what to do. I immediately had several people who needed to put money on a card, do split payments, need price checks, ect. I had to call the manager and needless to say she wasn’t happy and came in to help me. The customers were surprisingly understanding but geez, you can’t do that to someone who has no training!
Better training than I had. II was on the entertainment desk at a large supermarket, and my 'training' was "Use the manager's till number (I didn't have my own because it was my first day), you're running the department on your own so if you get stuck phone checkout support". Yup. 😂 It was still better than my previous job at McDonald's, though! 😂
The one question I would ask if it looked that straightforward is "What if it doesn't scan?" Luckily stores seem to be more careful about simplifying their systems these days, at least from the ones where I can see the screen
LOL...this is how I felt when learning the register at Sears BEFORE all this newfangled scanny chit. Had to keep a cheat book under the register since it was mostly train yourself.
A ton of stuff straight up doesn't scan, and you need to look up the codes for them. Anyone who's ever worked a till still remembers the code for bananas. Not to mention, if you make a mistake, you usually need to call a manager over to undo certain things you're restricted from changing.
I felt this one... was working for a particular company (at one point 3 different locations) needless to say, all 3 locations had different register systems 😢😢 Had 5 minutes with another employee before they left me to the wolves
I'm surprised they did THAT much training. Usually, you finish your paperwork, they give you a box cutter, point you toward the sales floor and tell you "try not to hurt yourself".
Whenever I get someone new working a till I spend it shadowing them while I work as main shit isn’t gonna get done if they are main. I think the most important things I teach someone new is double check money,don’t be afraid to use the loud speaker to call for help, and when you have no one don’t stand there like a fool and do something. Going into the holiday season with someone new in till is fun it either breaks them or they come out of it decently competent.
I've worked retail jobs too long that at this point if someone new is on the till, I just accept the fate that I'm going to be "doing tasks" (stuff nobody's bothered to clean or do in ages) around that area for a bit so I'm basically just on call for when they inevitably run into something I totally forgot to mention (like how at my current job, till 2 freezes if you go to check stock by opening another tab) last thing I want is someone spooked as hell. also because then you learn things that make you go "how the hell were you hired" like that time this gal didn't know the difference between nickels and quarters.
I got no training, so I brought my gas mask and censer, and started praying to the machine spirit. The register worked perfectly fine, but I still got a warning and some proper training.
Idk, training was alright at my Walmart (2015-2019, roughly). New people always started off shadowing. When they felt like they got a grasp of how it worked they swapped placed with the already-trained employee, who watched them for the rest of the day (longer if needed).
Yep. My job to a tee. We so understaffed or streched too thin, any kind of training is basically a speed run...if we can do any training. For the most part its like a minute of training and then go full Iván drago
When customers say “im in a rush” the only response is “hmmm” and when they ask what youre “hmmm”-ing about. You say “why you were stupid enough to go to a store in a rush and not use SELF CHECKOUT”
My training consisted of watching some lady who never spoke to me, even to say hi or introduce herself, serving two customers. I had no idea what buttons she was pressing, or why. I was so confused.
Okay, this is real... and the reason is because retail management doesn't consider till work to be labour that requires skill and doesn't allocate training hours. They either do what this video showed where a skilled employee is told to train the new person but is doing it on top of all their regular daily tasks so they have to speed through it, or they just throw the new employee at someone random who happens to be there rather than scheduling the new people with someone random instead of someone who's particularly knowledgeable, so that person doesn't know enough about the tills in the first place to train someone properly.
The beeping noise like the tech police have been alerted and are on their way to beat your butt is accurate, but mine makes that noise when it's working properly. Mainly because it thinks I'm trying to scan an item but in reality a customer let a tall item be the first thing in their items and it fell and tried to scan itself so now the register is chastising me like I'm 2 years old.
Me when I was usually do carts, suddenly was put on self checkout randomly, got less than an hour of training, and had to call someone over every other person who needed help
They tried training me once, I purposely played thick for a couple of hours, kept accidentally on purpose making stupid mistakes and short changing people. In the end they got pissed off with me and said we will try again next week. The week after I said to the manager can I have a word, I told him I was Numerically dyslexic and was embarrassed to say anything and that’s why I was awful on the tills. After that they never bothered me again and I got left alone to work back in the warehouse 😂😂 worked like a charm 😉
Yeah. The jobs I've worked at in training these days just send you straight to the field with no experience 😂 It's scary but you just get used to it. And they wonder why the company lost so much money that day
Training is 20 minutes of watching someone then being left to it 😅😅 fucking hate checkouts, fuck challenge 25. I moved from sains to morri and now refuse to be till trained ❤
This happened to me at a water park, came in my first day was told to follow my manager and he will teach me how to use the register. Followed him sat down (we actually had seats) and he got a call saying he was needed elsewhere. He told me to just wait there and he will be back. 20 minutes later after waiting awkwardly I said screw it and called someone over saying I had no training so it might take a minute. 2 hours later my manager comes back like nothing happened and asked how I was doing. I said I figured it out since I figured he forgot to come back and I didn't want to keep people waiting. He said great and left again. I ended up being on of the best cashiers where they fought for me to work the registers when we separated cashier departments because I was one of the fastest and most accurate cashiers. I told them sorry I am going to the AC area and wished them luck lol
"This is the till, it never works fast enough so you'll be told to work faster when it freezes to meet your quota and you will learn how to turn it off and on more than once a day which takes long as window xp full of viruses." - me teaching new staff at the coffee shop.
The biggest mistake I ever made on tills was I forgot to press enter before the customer put in their pin, so that ended up added to the end of the price. I had no idea how to cancel it either. I had to find the manager and explain what I'd done as they were the only person who could cancel a card payment in that branch. I was scared of that till type afterwards.
I started my career being thrown into a coffee bar with no tutorial at all. Had to immediately go get the manager to come do their actual damn job and help
“So this is Hell- i mean the Till”
As a retail worker, there has never been a more accurate and truthful statement than this
SAME a new hire asked me what I do to occupy myself when there are no customers and we’re just sitting at the registers and I said we either talk to each other (which they don’t want us to do) or get on our phones (which they also don’t want us to do) then said we get paid minimum wage so I don’t really give a shit if I’m “breaking the rules” like they don’t want us to TALK TO EACH-OTHER like what they want us to stand there face forward like robots until a customer shows up
Fish and chips worker, I agree with this way too much... I hate retail but I love my bosses
Whats so bad about it? I'd love to be able to sit for periods of time on my job
@@maou7222 idk if I’m who your responding to lol, but if you are, let me clarify when I said sit I didn’t literally mean sit. We have to stand there sit up straight and look forward, no leaning,, no turning around to talk to your friends even if it’s absolutely dead and everything by our tills are faced. We aren’t allowed to get on our phones at all or read or anything like that. But we all do it anyway bc our bosses suck and are on their phones more than we are. At my job we seem to only have rules when me and my friends (the night crew) break them the morning crew/people who suck up to the bosses can literally get away with everything. Someone did multiple no call no shows in a week and didn’t get in trouble someone called a customer the C word to her face, and didn’t get in trouble but if I bring a book it’s the end of the world. Sorry for my rant lol I just got back from work
I am in dairy and they always call me for one customer just because the cashier they have are too slow and I do it quick because I have load to get back to I had to actually get management to do something about and even then they still didn't do anything luckily the receiver talked to them for me and got it all squared away I swear sometimes it feels like the receiver runs the store cause management can't do jack well you know. But yeah checking is hell.
"ever thought about getting into teaching" that was amazing!
Some tills are that simple. Some have 500 different buttons on the screen that lead to another 500 buttons. I was once left alone with one of those tills with no training whatsoever. It wasn't even my area. I was the dishwasher.
Oh, and half of those buttons just take you to what LOOKS like the home screen or whatever, but actually, it's a little different, and then you go down a rabbit hole thinking you're doing the right thing because you're operating on muscle memory but then you end up in like, inventory management and now you're scared you just ordered 3 gros of hot dog buns for the store and can anyone help me please my manager is mad
@@thomaswhite3059 I did something worse at Walgreens. I had the entire store of customers mad at me. And it was busy so there were a lot of people. Only two registers. I somehow went the wrong way on the register and hit the wrong button and it shut down and locked the entire register. I had to move to the spare register so the manager could figure out how to fix the main one. Well.....I somehow did the same thing again. Both registers gone and a long line of people going across the store. It took at least thirty minutes for the manager to get the main register back up.
As someone who works in retail, I can say that this guy’s videos are INCREDIBLY accurate.
This was my training if anything this shows me more 😂
I work in retail and considering at 1 point in time for a week we only had 2 tills working 1 self scan and 1 back up till no other tills I swear I could take a sledge hammer to all the tills and nothing would have changed as the tills never work
Yeah you get two types of training, you either get someone watching over your shoulder for an hour so they don't have to actually do anything or you get this.
You better believe I watched them for 3 days to make they were doing it right😂
@@DontknowanymoremanI watched them for a month because they were so bad at it and the manager was also there watching them we were just drinking monster watching them and catching up with each other
Depends how much time you actually get to teach someone. I've had between 5 hours and 3 days to fully train a person.. usually I only get the one shift the 3 days is very unusual
@@izujirou7725Sounds like you were hanging out for a month behind the same guy
Man I wish I got training that was more than a brief explanation of ten things in the span of five minutes, never to be repeated again, expecting all edge cases to be magically known ahead of time and everything to be remembered perfectly.
This was literally my training in checking. The girl who "trained" me told me the absolute bare minimum and let me embarrass myself on several occasions to learn the basics.
That's not training, I know because I've trained a few. You explain the basics, you show them how to do it a few times, you let try and observe to see what you do right and wrong, and then you go from there. That's bloody training
@Aragorn195 That's how I train people. The problem is that some kids are well, you know, lol.
@@Aragorn195tbf in a high paced environment sometimes it's faster to weed out the people that will be good or not by throwing someone in the deep end and seeing if they sink or swim 😂😂😂
Theres so many possible interactions on the till that you can't train someone for every single possibility especially ones that may only happen once a month.
I doubt there are co workers I have worked with for years who could do a phone top up or a health lottery ticket.
It overwhelms the new people to teach them all that so you keep it to the basics and you teach people as certain stuff happens. It's not there to embarrass you or victimise you it's just not worth blowing your brains out with every remote possibility.
As long as you can do most basic till interactions your good enough to be till trained until you done it a few years and seen every single wacky bullshit thing
@@aidanderson53X I can see that. Now I should say I have a job in retail and in a grocery store. In the retail store we start training at opening hour, so it's few people and they can get into it. At the grocery store it's usually night shift, which is fine because there usually aren't that many people. I've so far not had anyone "fail" and does perfectly well as a cashier
I'm on till and it never fails... something refuses to scan no matter how many times you try and then when you finally get it to scan it does it twice so you get yelled at at the end of your shift because you needed to do a void when if it had just scanned the first time that wouldn't have been a problem. Also, I swear, as soon as the time hits one hour to go the till starts messing with me by refusing to scan or slowing down... it's very frustrating
Why would you get yelled at for voiding a product that scanned twice? Would they rather you steal money from the customer?! Sorry if this might be obvious to some people, but the bosses I had never freaked out at me when I did something like this because they were mostly reasonable people who understood I only did something like that because I had to.
@JCArules13 because too many voids apparently reflects on a cashier unless they're because the customer decided they didn't want something after it was already scanned. That's our store's policy and if you have too many voids you could get written up. I don't understand the policy but it freaks me out quite frankly when I double scan something.
They also have a policy about being perfect with your till all the time at the end of your shift (which I thought was the GOAL but apparently not) since then they worry that you're fixing the till by making up any discrepancies out of your own pocket (who would do that, for one, and how exactly would you KNOW there was a discrepancy in the first place until you rectify your till at the end of your shift? I love math but keeping track of such things throughout a shift is beyond me)
@@3SailorMartin Former store detective here, yes people have been caught stealing from the tills from various ways, including by short changing the customers and pocketing the difference using a tally system or a mini calculator. Also, you only think you know which cameras are broken.
@JackDispo so it's better to short change a customer or the store just so our till is slightly off? I get your point but still how exactly do you do that without either over or under paying a customer (even if it's only by a few cents)? And how exactly does having a perfect till show that you are pocketing money by shortchanging a customer? I get that you could see that on a camera but how would that be reflected in a perfect till
@@3SailorMartinunless there is reasonable suspicion of you stealing, making up the difference from your own pocket is illegal.
If they ask again you can go to your state labor board.
If you're not in the US, I don't know but I imagine it's just as illegal in other countries.
You're in a hurry? You should have come in earlier, then. Your lack of planning does not make an emergency on me. 😂
he's a fungi there's just not mushroom for kindness in his heart
Lol
Bwahahaha 😅
This tracks, my training was, "We have nobody here today, and if anyone asks for the manager it's you, good luck."
Thank God he was having a good day, id hate to see him teaching if he was in a bad mood
I have always been eager and patient and pretty thorough when teaching new people (at least those who want to learn). I try to make them confident and know they can come to me if they need help. I do it cuz I enjoy it but also so at least one other person knows how to do things right and not bother me too much later lol
Really, people do nothing to teach new people and get upset when they don't know what the hell they're doing
“You move on to the next dickhead” harsh but true in the retail world
I miss heard and heard "Decade" which could also fit
I thought he said ticket lmao
This is why you dont make min wage employees teach new hires
Minimum wage means minimum effort, baby! You get what you pay for.
Seriously, training *should* be a more or less dedicated role. Especially in a business with as high a turnover rate as retail.
Where I work you at least get a 100$ bonus for each person you train. Better than nothing I suppose.
My boss loves it when I train newbies, because I had this type of "training" and it sucked so when I train I first show the new person how things work than let them try while guiding them but not being suffocating and most have it down in a couple days.
This makes me feel better about when I was teaching people to use the tills. Felt like I was overwhelming them with information, cos of all the stuff that you don't need to do often but best to teach for when you do
"Did you though?" 😂😂😂
In regards to him cutting off the introduction, you're the new guy, you don't get a name until we're sure you're gonna be there longer than a week lol
basicly had someone like that and was going "NOOOO, I SHOWED U HOW TO DO IT!!" i basicly quit the next day, dont need that kind of workenviroment
I had extremely good training on the register. My trainer did a few customers and explained what is happening and why and stuff. Then she handed the register over to me and then snuck into the queue to hide stuff in their bags and cards so she could yell "Gotcha!" whenever I forgot to double check the customers bags and carts. A good way to teach the most common hiding spots
Classic my first customer wanted cashout. And of course like the video noone mentioned it. Fun times.
The teacher forgot to show them where to log on 😂😂😂😂🎉🎉🎉🎉
. . .I at least can say I showed this shit step by step.
And trust me this video shows what happens if you have to repeat this horseshit for more then 100 times in less then 4-6 months.
"...So this is hell *agh* I mean, the till" I lost it🤣🤣🤣
Got trained like this when i started retail....8years in anyone i train i refuse to let them endure the same shit😂😂
I know this is a joke, but it annoys me how accurate it is. Like my manager did the same sh*t to me, then when I did a bad job (because I had no f**king clue what I was doing) he pulled me to the back of the store to give me a warning and said "2 more and your fired"
Omg so accurate. Years ago i worked at DDs Discounts and they put me the register and basically just threw me to the wolf's. I didn't have anyone standing next to me training ke and showing me. Them the manager would start Saturdays everyone's registers are short. How are EVERYONE'S registers short! Something wasn't right. She even tried telling one of my coworkers to emoty out her pockets accusing her of taking a 20. Why would anyone want to risk there job over $20!!! And this coworker she didn't evén have oockets she was wearing leggings with no pockets!!!! After i stopped working there (because she fired me) even with a doctor's note (long story), i found out she got fired!!!! KARMA GOT HER.
Im so glad im out of retail was in it for 16yrs so ive seen alot as anyone in retail. I hated the tills. And you make me laugh every vid u do as i can relate. Good work.
You got a knack for sarcasm 😂
"So this is hell, I mean the till"
Love it
This ain't just the till but every part of the job
For real from the trainee perspective 😂
I like the new kid. He gives it back
only unrealistic thing is the customer being impatient with the new guy.
Customers love the new guy and actually treat them as fallible humans, instead of beasts from the underworld.
Watching this before I head to work and this video is incredibly accurate this will make my shift go by faster now
This is helllll
Yep, that was how retail pharmacy training went, too. Nnnnot fun, plus we had a dozen other things to learn on the fly.
I remember 2 years ago when I was taught how to be a cashier at my current job. I was actually really nervous with how the system went, but I have had previous experience with counting money. Even now, they've changed up the systems, and continue to, so I have to go by with what's changed. I've had some amazing experiences while being a cashier, and I've met so many great people, all while hearing incredible stories. :)
😂😂😂Absolutely Accurate
Sounds like a boom about to go off
Gotta ease them in slowly with a simple transaction before things start to snowball as they learn how to;
Enter, scan and print the lottery, top up electric/gas keys, manage refunds, request till change to be topped up, manually search up items, type in barcodes (especially the fun ones where one character didn't print or it's been printed somewhere daft like the packaging seam so you have to guess) and of course home deliveries!
I've probably missed a few, especially the more obscure like Euro Tunnel payments. I only did that once in 4/5 years of work and even my supervisor didn't know what it was, we had to figure it out alongside the customer!) Crazy how many buttons tills have these days.
Been a while since I been on till, but mostly the things to learn are how to log in. What to do with cash, card, apple pay and check. How to type in a number if bar code doesn't scan not scanning. How to look up a sku to weigh things. (in a book or computer) How to delete and price check items before totaling the sale. Anything else is usually manger territory or can be re-directed to customer service if it's not already an open transaction. now a days, what with self check out, you know half of that on your own any way. Then there is the 10% of rarer stuff like activating gift cards, items that require ID, items inside locked cases etc. Those are usually the ones left out of training that screw you over.
The new guy is me, nothing is ever simple😅
I never train like this and thankfully, my trainers at the two stores I've worked at weren't either. But I do have coworkers who only explain the bare minimum and their trainees often need help or retrained.
I always let mine watch me first and I talk to them as I demonstrate. Then I let them do it and explain things as we go. In-between customers, I go more into detail and give them tidbits of helpful information. Anf I always tell them the big no no's to try to avoid major problems.
So true, I've been till only for a year and it really was 'baptism by fire', to quote my manager that day.
Ooo non binary flag! I like it.
Conveniently enough had my first day of training on tills today😅
I was fortunate to be trained by someone that work at 5 different Walmarts. Idk if that's good or bad but I worked about the same amount of BKs. Definitely messed up a lot. Lost an entire carrot cake cause lid wasn't on all the way as it went into the bag. Luckily it was for the customers dog so they didn't mind. Why carrot cake for dog idk but cashiering is definitely a skill. I related a lot to the Aldi video when I first started out. Lol
Thanks to all the self checkouts in supermarkets everyone is now trained on how to use a till.
I actually got training too on Retail store 😅
My training involved watching other people and them showing me what to do and I could ask questions as needed. When I learned how to use the registers, the guy training me had me do it and gave me help when needed. He wasn't an expert but he taught me the basics. A couple friends I made who knew things taught me extra stuff as time went on and I had questions. When I train people, I have them do it, I show them example scenarios and buttons to make sure they see it done, and I tell them what is needed, then watch them do it and tell them whatever they need--either if they ask, or if I can see them making a mistake.
You guys were trained. My first experience with a register was me working a shift by myself where I was told to call if I needed help
That's so accurate 😂
At least he actually got some training
Till training varies from person to person. What is supposed to happen is a new person is supposed to shadow a cashier for a day. The cashier helping bag groceries and guide them through the basic functions of the register. Then the next day the new person is put on their own register with a more senior cashier close by to help keep the lines down and answer any questions. Thats whats supposed to happen...
What actually happens is the person who is supposed to be doing the training has other duties to attend to. Like helping stock shelves or something. So training is actually a 5-minute tutorial on how the register works and how to use the phones to call for help if they need it.
So, I'm actually super proud of my training class. As in, i was the cashier and product knowledge trainer at my store for about 3 years before getting bumped up. We used Training Mode on the actual system so everything they saw was actually how it looked when they went live, and we had toy 'products' with the training barcodes taped to the bottom. It was a lot of fun and we usually had minimal issues after training.
The "I'm way to caffeinated, but bloody exhausted to do jack shit" type of day, I know it all too well
I hate how accurate this is! My first encounter with a till was at a small store where only two people worked per shift. My co-worker quickly showed me a few buttons and proceeded to clock out for his break and leave me alone in the store.
I was a new employee and had no clue what to do. I immediately had several people who needed to put money on a card, do split payments, need price checks, ect. I had to call the manager and needless to say she wasn’t happy and came in to help me.
The customers were surprisingly understanding but geez, you can’t do that to someone who has no training!
Better training than I had. II was on the entertainment desk at a large supermarket, and my 'training' was "Use the manager's till number (I didn't have my own because it was my first day), you're running the department on your own so if you get stuck phone checkout support". Yup. 😂 It was still better than my previous job at McDonald's, though! 😂
The one question I would ask if it looked that straightforward is "What if it doesn't scan?"
Luckily stores seem to be more careful about simplifying their systems these days, at least from the ones where I can see the screen
LOL...this is how I felt when learning the register at Sears BEFORE all this newfangled scanny chit. Had to keep a cheat book under the register since it was mostly train yourself.
The Izod shirt 😂❤🎉
A ton of stuff straight up doesn't scan, and you need to look up the codes for them. Anyone who's ever worked a till still remembers the code for bananas.
Not to mention, if you make a mistake, you usually need to call a manager over to undo certain things you're restricted from changing.
I felt this one... was working for a particular company (at one point 3 different locations) needless to say, all 3 locations had different register systems 😢😢
Had 5 minutes with another employee before they left me to the wolves
I'm surprised they did THAT much training. Usually, you finish your paperwork, they give you a box cutter, point you toward the sales floor and tell you "try not to hurt yourself".
Whenever I get someone new working a till I spend it shadowing them while I work as main shit isn’t gonna get done if they are main. I think the most important things I teach someone new is double check money,don’t be afraid to use the loud speaker to call for help, and when you have no one don’t stand there like a fool and do something. Going into the holiday season with someone new in till is fun it either breaks them or they come out of it decently competent.
God damn you're funny dude
I've worked retail jobs too long that at this point if someone new is on the till, I just accept the fate that I'm going to be "doing tasks" (stuff nobody's bothered to clean or do in ages) around that area for a bit so I'm basically just on call for when they inevitably run into something I totally forgot to mention (like how at my current job, till 2 freezes if you go to check stock by opening another tab) last thing I want is someone spooked as hell. also because then you learn things that make you go "how the hell were you hired" like that time this gal didn't know the difference between nickels and quarters.
I got no training, so I brought my gas mask and censer, and started praying to the machine spirit. The register worked perfectly fine, but I still got a warning and some proper training.
The way I was getting taught by 2 girls cause they wanted to go home lol and the 3rd girl quit the 3rd day B4 i got in lol
This is freakishly close to how I was till trained 😂
You can tell this is coming from experience 😂
"Till training? Until what?" Its meaning didn't register to me at first.
Idk, training was alright at my Walmart (2015-2019, roughly). New people always started off shadowing. When they felt like they got a grasp of how it worked they swapped placed with the already-trained employee, who watched them for the rest of the day (longer if needed).
Yep. My job to a tee. We so understaffed or streched too thin, any kind of training is basically a speed run...if we can do any training. For the most part its like a minute of training and then go full Iván drago
When customers say “im in a rush” the only response is “hmmm” and when they ask what youre “hmmm”-ing about. You say “why you were stupid enough to go to a store in a rush and not use SELF CHECKOUT”
Always fun when you get a trainer that doesn't give a good shit to train you to AT LEAST and acceptable level
While it's true, as a new worker I'd be laying on the sass if my mentor tried to teach like that then complain about me not knowing shit 😂
My training consisted of watching some lady who never spoke to me, even to say hi or introduce herself, serving two customers. I had no idea what buttons she was pressing, or why. I was so confused.
Tills are complicated if you haven't used them, they're digital touch and have a lot of buttons, many of which you'll probably never use.
Okay, this is real... and the reason is because retail management doesn't consider till work to be labour that requires skill and doesn't allocate training hours. They either do what this video showed where a skilled employee is told to train the new person but is doing it on top of all their regular daily tasks so they have to speed through it, or they just throw the new employee at someone random who happens to be there rather than scheduling the new people with someone random instead of someone who's particularly knowledgeable, so that person doesn't know enough about the tills in the first place to train someone properly.
Thats more training than i got on the till.
next thing you know they're best work friends
The beeping noise like the tech police have been alerted and are on their way to beat your butt is accurate, but mine makes that noise when it's working properly. Mainly because it thinks I'm trying to scan an item but in reality a customer let a tall item be the first thing in their items and it fell and tried to scan itself so now the register is chastising me like I'm 2 years old.
Me when I was usually do carts, suddenly was put on self checkout randomly, got less than an hour of training, and had to call someone over every other person who needed help
They tried training me once, I purposely played thick for a couple of hours, kept accidentally on purpose making stupid mistakes and short changing people. In the end they got pissed off with me and said we will try again next week. The week after I said to the manager can I have a word, I told him I was Numerically dyslexic and was embarrassed to say anything and that’s why I was awful on the tills. After that they never bothered me again and I got left alone to work back in the warehouse 😂😂 worked like a charm 😉
"So this is hell, I mean the till"
No lies detected.
Are you sure you are spying on me 😅😅😅
i learned the tills at the box office (amc) so quick less then a day i just the money man i keep messing up the money part and fuck the concessions
I get it's not for everyone, but I love being on the till. At least it's not shite checkout.
Dude didn’t even told him how to log INTO the till first. Than again I’m just as bad as teaching the moment fruits and vegetables are in the cart.
Yeah. The jobs I've worked at in training these days just send you straight to the field with no experience 😂 It's scary but you just get used to it. And they wonder why the company lost so much money that day
Training is 20 minutes of watching someone then being left to it 😅😅 fucking hate checkouts, fuck challenge 25. I moved from sains to morri and now refuse to be till trained ❤
This happened to me at a water park, came in my first day was told to follow my manager and he will teach me how to use the register. Followed him sat down (we actually had seats) and he got a call saying he was needed elsewhere. He told me to just wait there and he will be back. 20 minutes later after waiting awkwardly I said screw it and called someone over saying I had no training so it might take a minute. 2 hours later my manager comes back like nothing happened and asked how I was doing. I said I figured it out since I figured he forgot to come back and I didn't want to keep people waiting. He said great and left again.
I ended up being on of the best cashiers where they fought for me to work the registers when we separated cashier departments because I was one of the fastest and most accurate cashiers.
I told them sorry I am going to the AC area and wished them luck lol
"This is the till, it never works fast enough so you'll be told to work faster when it freezes to meet your quota and you will learn how to turn it off and on more than once a day which takes long as window xp full of viruses." - me teaching new staff at the coffee shop.
😂😂😂 perfecto
The biggest mistake I ever made on tills was I forgot to press enter before the customer put in their pin, so that ended up added to the end of the price. I had no idea how to cancel it either. I had to find the manager and explain what I'd done as they were the only person who could cancel a card payment in that branch. I was scared of that till type afterwards.
I started my career being thrown into a coffee bar with no tutorial at all. Had to immediately go get the manager to come do their actual damn job and help
I know how it feels 🤣
I work at a pretty big store and so far have been able to avoid the tills
Yeah... this tracks, especially when they don't actually show you how to use the till and yell at you when you don't know what you're doing.