HI. You missed the most important part. In TV while you are in Server Network Setting you should change Magicinfo mode from Premium to Lite version in order to connect to server if you are using a Lite license in Magicinfo server. And need to change the mode before adding server IP address.
Thank you for the Tutorial! I have one question please, is it possible to use more than one computer to control a group of monitors with Lite Licenses! I mean, I have certain monitors, but I need to update the content from two different computers! Thank you!
Hi Martin, The MagicINFO software is installed on one computer which can be accessed either within your own network or externally depending on your setup. The second computer can access the installation using a browser. Then yes it would be possible.
Hi, ia have a question. I can´t reach the settings menu for the server set-up on my profesisonal samsung tv. I can only see a VXT samsung app and no other menu to connect. Can you help me? I'm stuck on that.
Hello, I am sorry to report but Magicinfo does not work with consumer line Screens. Plase have a look at the official site from Samsung: displaysolutions.samsung.com/. There are other methods in using Magicinfo in regards off device connections. If you need more information you can also share a email to support@magicinfoservices.com.
Hi, With a local server, you need to enter the IP-address of that local installation as the server address. Hope this helps, if you have any further questions you can always send and email to support@magicinfoservices.com
Hi, MagicINFO is a Windows based application. It can not be installed on an Andriod TV, but it can be installed on an external Windows PC that meets these requirements: displaysolutions.samsung.com/docs/pages/viewpage.action?pageId=2064870
Hi Tim, MagicINFO is installed on either a Samsung Digital Signage display or a Windows computer. In both cases, we advise connecting them via an internet cable.
hi dear, I am facing another issue, I am working on sync playlist, when i try to schedule it and save, there is now lcds showing in tag list, I have tagged every lcd. kindly guide
Hi, you need the Premium or Remote Management license for this. This way you can control all displays from 1 central point, regardless of where they are in the world. You can try out our free 30 day Premium cloud trial right here: www.magicinfoservices.com/free-demo?hsCtaTracking=d1227bf0-33ee-46fc-a93c-465043327f55%7Ceb438fad-cca6-41a8-9d21-7dc1885d2a12
@@MagicInfoServices hi, thanks for your reply! I want to ask one more thing, I want to reinstall my computer and reinstall magicinfo, but last time I couldn't log in with the passwords and had to create a new password. How could I do this so that it continues with the same password? thank you for your reply.
@@zoltankolonics1036 Hi, in order to do that you need to backup your MagicINFO environment first. We can share the instructions on how to do that if you send us an email via support@magicinfoservices.com
Hi, Please be aware that the digital signage displays are different screens than regular consumer line TV's. It is not possible to add such apps to your digital signage displays. If you would like to view for example Netflix on a digital signage display, you would need an external player using the HDMI source.
Hi, If it is a signage display, it is not possible to remove the MagicINFO software from the device. You can however change the source and use the screen that way.
Hi dear My lcd is not connecting with server. LCD connected with internet, server address is correct But when press info button on lcd it shows server not connected Kindly guide me to solve this issue
Hi Vith, that means all your licenses are used to their maximum capacity. Feel free to order an additional Lite license right here: www.magicinfoservices.com/product/magicinfo-lite-license/ or a Premium license right here: www.magicinfoservices.com/product/magicinfo-premium-license/
Hi Gangadhar, you cannot 'remove this setting' but you can change the setting to a different server or IP address. Once you've done that the device will not show up at unapproved any longer at the assigned server address.
Hi Hector, this depends on what server you're trying to connect to. If it's our shared cloud server, you will receive the information from us. If it's your local installation, the default credentials are as follows: Username: admin Password: admin2016
Hi Ted, was the display connect to a server previously and did you enable the remote control functionality? If so, your display is unreachable till it gets connected to the same server again or you reset the security settings. This can be done via Menu>9>8>7>Menu
me podrias ayudar en la parte de tabla de conversion de datos para datalink? ya tengo todo conectado y me sale en pantalla los datos de mi excel en este caso. quisiera que al escribir una palabra clave en excel ese campo datalink pase a una imagen. es poible? por fa si me ayudas! sub
HI. You missed the most important part. In TV while you are in Server Network Setting you should change Magicinfo mode from Premium to Lite version in order to connect to server if you are using a Lite license in Magicinfo server. And need to change the mode before adding server IP address.
Thanks mate, clear explanation step by step - top!
Thank you, that's good to hear!
Thank you for the Tutorial! I have one question please, is it possible to use more than one computer to control a group of monitors with Lite Licenses! I mean, I have certain monitors, but I need to update the content from two different computers! Thank you!
Hi Martin,
The MagicINFO software is installed on one computer which can be accessed either within your own network or externally depending on your setup. The second computer can access the installation using a browser. Then yes it would be possible.
Hi, ia have a question. I can´t reach the settings menu for the server set-up on my profesisonal samsung tv. I can only see a VXT samsung app and no other menu to connect. Can you help me? I'm stuck on that.
Dear, You need to try to set your source to Magicinfo S. After that you have access again to the settings. Now your screen is running the VXT App.
Can you help me with Samsung commercial tv in this magic info serve given i want to launch url but not success please help
Hello,
I am sorry to report but Magicinfo does not work with consumer line Screens.
Plase have a look at the official site from Samsung: displaysolutions.samsung.com/.
There are other methods in using Magicinfo in regards off device connections. If you need more information you can also share a email to support@magicinfoservices.com.
Server address is the same address which MagicInfo shows during instalation on my local PC?
Hi,
With a local server, you need to enter the IP-address of that local installation as the server address. Hope this helps, if you have any further questions you can always send and email to support@magicinfoservices.com
Hello ,
Is there an application that I can install on my MiTV box to play through the account?
Thanks
Hi, MagicINFO is a Windows based application. It can not be installed on an Andriod TV, but it can be installed on an external Windows PC that meets these requirements: displaysolutions.samsung.com/docs/pages/viewpage.action?pageId=2064870
Hello! I got a question. There is another device that can be connected to the server or the only way to go is a Digital Signage display? Thanks!
Hi Fernando, for the first setup, this is the only way to get your device connected to a server. It has to be done manually.
MagicInfo 8 can wireless connection ,2.4Ghz or 5Ghz ?
Hi Tim, MagicINFO is installed on either a Samsung Digital Signage display or a Windows computer. In both cases, we advise connecting them via an internet cable.
@@MagicInfoServices How about support WIFI connect or not? Because our a Samsung Digital Signage display install position without Lan cable.
@@timyiu8853 Most displays support Wifi, yes. But we advise connecting them via an internet cable when possible of course.
hi dear, I am facing another issue, I am working on sync playlist, when i try to schedule it and save, there is now lcds showing in tag list, I have tagged every lcd. kindly guide
Hi Hikmat, please send us an email at support@magicinfoservices.com with screenshots of the issues you're facing. Thanks.
can I install Magic info player in my G-Guard android TV ??
Hi, MagicINFO only runs on Windows servers/ machines.
I did every step but the device won’t appear under unapproved on the server page. Any ideas?
Hi,
Perhaps you can share some screen shots of your situation to our support department.
They most likely can assist you in this.
Hi, can I ask if I want to control the monitors from another machine, how can I do this?
Hi, you need the Premium or Remote Management license for this. This way you can control all displays from 1 central point, regardless of where they are in the world. You can try out our free 30 day Premium cloud trial right here: www.magicinfoservices.com/free-demo?hsCtaTracking=d1227bf0-33ee-46fc-a93c-465043327f55%7Ceb438fad-cca6-41a8-9d21-7dc1885d2a12
@@MagicInfoServices hi, thanks for your reply! I want to ask one more thing, I want to reinstall my computer and reinstall magicinfo, but last time I couldn't log in with the passwords and had to create a new password. How could I do this so that it continues with the same password? thank you for your reply.
@@zoltankolonics1036 Hi, in order to do that you need to backup your MagicINFO environment first. We can share the instructions on how to do that if you send us an email via support@magicinfoservices.com
I can't see Netflix and other apps and not even able to cast my phone. How to do that?
Hi,
Please be aware that the digital signage displays are different screens than regular consumer line TV's. It is not possible to add such apps to your digital signage displays.
If you would like to view for example Netflix on a digital signage display, you would need an external player using the HDMI source.
Que modelo es está TV?
Hi Karen, this is a PMF series.
I bout a tv how can I remove the software
Hi,
If it is a signage display, it is not possible to remove the MagicINFO software from the device. You can however change the source and use the screen that way.
Hi dear
My lcd is not connecting with server.
LCD connected with internet, server address is correct
But when press info button on lcd it shows server not connected
Kindly guide me to solve this issue
Hi, did you already approve your display on the server you're trying to connect it to?
I am getting an error: Max. Device connections exceeded.
Hi Vith, that means all your licenses are used to their maximum capacity. Feel free to order an additional Lite license right here: www.magicinfoservices.com/product/magicinfo-lite-license/
or a Premium license right here: www.magicinfoservices.com/product/magicinfo-premium-license/
How to remove this setting
Hi Gangadhar, you cannot 'remove this setting' but you can change the setting to a different server or IP address. Once you've done that the device will not show up at unapproved any longer at the assigned server address.
Where do I get the credentials to log in?
Hi Hector, this depends on what server you're trying to connect to. If it's our shared cloud server, you will receive the information from us. If it's your local installation, the default credentials are as follows:
Username: admin
Password: admin2016
My monitor just don't do nothing just reading a cube of magicinfo lite for ever i can't do nothing at all 😑
Hi Ted, was the display connect to a server previously and did you enable the remote control functionality? If so, your display is unreachable till it gets connected to the same server again or you reset the security settings. This can be done via Menu>9>8>7>Menu
@@MagicInfoServices
Thanks I got it now I just download a remote app I appreciate 🙏
me podrias ayudar en la parte de tabla de conversion de datos para datalink? ya tengo todo conectado y me sale en pantalla los datos de mi excel en este caso. quisiera que al escribir una palabra clave en excel ese campo datalink pase a una imagen. es poible? por fa si me ayudas! sub
Hi Juan Carlos, could you send us an email at support@magicinfoservices.com and we're more than happy to help you sort this issue!