As part of a "performance improvement plan", my manager has asked me to present a weekly plan per week. Wasn't sure where to start so I looked for resources on UA-cam. Found this video and I just wanted to say I think it's a great starting point. Thank you!
I've been the manager (peer to manager promotion) for 2.5 weeks now. I don't necessarily feel as though I'm drowning, but I do feel as though I don't have enough time in the day. Someone is constantly pulling me away, asking me for help, etc. In the last 2 weeks I've had interviews, team meetings, individual training sessions, leadership meetings, etc, etc, etc. (I'm loving the chaos) The good thing is that everybody is taking it in stride and they're treating me like the manager, no animosity (so far), no push back (so far). I'm needing to get more organized though. I have a 12 week time period in which I need to get everybody trained to work the way I work and so far (week 2) they're all doing well. I need them doing better though. sigh. I guess I'll be bingeing all you videos tonight.
@@makeda.andrews It depends on the person. For example, I have one employee that "gets it" but she second guesses herself and overthinks. For example, yesterday, the phones weren't working at the place she was trying to call and instead of just waiting until later she overthought it and came up with "It must be something with our contract with them that they're just hanging up after one ring". Then she basically ordered me to find out what's going on with them. (She literally just texted me asking me if I had an update for her and insisted that it's an issue and not just the phones are down, ugh) *update* she figured out if was her phone app on her laptop, restarted it and now it's working) Another employee, I showed her a quick and easy way to accomplish her tasks correctly and efficiently and when I asked which way she thought was better she said she preferred the old way where she worked one by one (instead of consolidating and working in a more global way, and yes it is entirely possible to accomplish these tasks in a global way). This weekend I'm going to schedule several hours for me to sit down and really put together a plan, thinking about each employee as an individual and try to get a separate plan together now that I've been able to "establish a baseline". The reason I was hired for this position is because of the way I work, and one of my jobs is to teach everybody how to work in a much more global way. (Putting it extremely simply, we have 43 million dollars worth of AR, over 200,000 accounts that need to be worked with about twice as much (accounts) in a constant flux state where they're coming and going and I only have 5 people working these accounts). We simply cannot afford to work one claim at a time, not with this number of employees. Anyway, I'm still learning. It's interesting to think about these employees as employees and not necessarily as people, of course they're people and I treat them as such, but it's weird taking myself out of the friendly persona and really thinking about them as employees and what their strengths and weaknesses are and for lack of a better word, using subtle manipulation tactics to get them where I need them to be.
Hi Mak, Though this video is different from all your others, it is definitely appreciated because I definitely struggle with managing everything I have to do! I go home so tried but I never feel as though I've accomplished anything. I'm going to implement your suggestions, thank you so much!
Heeeey Alahaundra! So glad this is helpful 😊 and I totally understand the feeling of going home tired and feeling like nothing was accomplished. It’s so frustrating. That’s why I’m a firm believer in process and systems!
Hi Alahaundra! I just received a notification of a comment that you sent me on my organization video - but it's no longer there. Not sure if you deleted it or if UA-cam for some reason deleted it. But wanted to answer your q here. I really like the following planners: The High Performance Planner, The full focus planner. I've also used this printable etsy planner in the past; www.etsy.com/listing/676482716/printable-7-day-planner-daily-planner
@@makeda.andrews Hi Mak, I deleted that comment because I have a tendency to make comments before completing the video🤭 I intended to repost my question but got sidetracked, thank you so much for all your help!
Oy! Evaluations are really tough. What kind of documentation do have to look back on throughout the year that you can reference? That’s always our recommended starting point. That combined with their job description. Also absolutely if you want more information on NMA click here: makedaandrews.com/nma
You are so welcome! Great Q! Because I did the upfront work of sifting out the important stuff every month. My weekly planning was only about 15 minutes. Before I started my monthly and quarterly process though, it use to take me an hour maybe more because I was operating a bit blindly. Hope that's helpful :)
As part of a "performance improvement plan", my manager has asked me to present a weekly plan per week. Wasn't sure where to start so I looked for resources on UA-cam. Found this video and I just wanted to say I think it's a great starting point. Thank you!
You’re so welcome! Happy that it helped as a foundation
I've been the manager (peer to manager promotion) for 2.5 weeks now. I don't necessarily feel as though I'm drowning, but I do feel as though I don't have enough time in the day. Someone is constantly pulling me away, asking me for help, etc. In the last 2 weeks I've had interviews, team meetings, individual training sessions, leadership meetings, etc, etc, etc. (I'm loving the chaos)
The good thing is that everybody is taking it in stride and they're treating me like the manager, no animosity (so far), no push back (so far).
I'm needing to get more organized though. I have a 12 week time period in which I need to get everybody trained to work the way I work and so far (week 2) they're all doing well. I need them doing better though.
sigh. I guess I'll be bingeing all you videos tonight.
Hi Selene! When you say you need them doing better, what do you mean? Are there specific areas where they are not meeting your expectations?
@@makeda.andrews It depends on the person. For example, I have one employee that "gets it" but she second guesses herself and overthinks. For example, yesterday, the phones weren't working at the place she was trying to call and instead of just waiting until later she overthought it and came up with "It must be something with our contract with them that they're just hanging up after one ring". Then she basically ordered me to find out what's going on with them. (She literally just texted me asking me if I had an update for her and insisted that it's an issue and not just the phones are down, ugh) *update* she figured out if was her phone app on her laptop, restarted it and now it's working)
Another employee, I showed her a quick and easy way to accomplish her tasks correctly and efficiently and when I asked which way she thought was better she said she preferred the old way where she worked one by one (instead of consolidating and working in a more global way, and yes it is entirely possible to accomplish these tasks in a global way).
This weekend I'm going to schedule several hours for me to sit down and really put together a plan, thinking about each employee as an individual and try to get a separate plan together now that I've been able to "establish a baseline". The reason I was hired for this position is because of the way I work, and one of my jobs is to teach everybody how to work in a much more global way. (Putting it extremely simply, we have 43 million dollars worth of AR, over 200,000 accounts that need to be worked with about twice as much (accounts) in a constant flux state where they're coming and going and I only have 5 people working these accounts). We simply cannot afford to work one claim at a time, not with this number of employees.
Anyway, I'm still learning. It's interesting to think about these employees as employees and not necessarily as people, of course they're people and I treat them as such, but it's weird taking myself out of the friendly persona and really thinking about them as employees and what their strengths and weaknesses are and for lack of a better word, using subtle manipulation tactics to get them where I need them to be.
Hi Mak,
Though this video is different from all your others, it is definitely appreciated because I definitely struggle with managing everything I have to do!
I go home so tried but I never feel as though I've accomplished anything. I'm going to implement your suggestions, thank you so much!
Heeeey Alahaundra! So glad this is helpful 😊 and I totally understand the feeling of going home tired and feeling like nothing was accomplished. It’s so frustrating. That’s why I’m a firm believer in process and systems!
Hi Alahaundra! I just received a notification of a comment that you sent me on my organization video - but it's no longer there. Not sure if you deleted it or if UA-cam for some reason deleted it. But wanted to answer your q here. I really like the following planners: The High Performance Planner, The full focus planner. I've also used this printable etsy planner in the past; www.etsy.com/listing/676482716/printable-7-day-planner-daily-planner
@@makeda.andrews Hi Mak, I deleted that comment because I have a tendency to make comments before completing the video🤭
I intended to repost my question but got sidetracked, thank you so much for all your help!
Thanks
I wonder if you can talk about managing PMS or emotionally though times as a manager. What weaknesses/vulnerability is appropriate to show?
I am having a hard time filling out yearly evaluation. Finding the right words to describe the work. I also would love sign up for your classes.
Oy! Evaluations are really tough. What kind of documentation do have to look back on throughout the year that you can reference? That’s always our recommended starting point. That combined with their job description.
Also absolutely if you want more information on NMA click here: makedaandrews.com/nma
@@makeda.andrews thank you 🙏
Great content. Thank you Makeda
🙏🏾
This is fantastic. Than you!
You’re welcome!
I call mine "Swiss Cheese" process. Thanks 🙏
Thank you for these great tips. About how much time did you spend setting this up each week?
You are so welcome! Great Q! Because I did the upfront work of sifting out the important stuff every month. My weekly planning was only about 15 minutes. Before I started my monthly and quarterly process though, it use to take me an hour maybe more because I was operating a bit blindly. Hope that's helpful :)
Love it!
Thanks!!
You're great!
Hey Mikeisha! Thank you so much! Hope it's helpful :)
As a new person , lm struggling to find a steady routine as it's a very challenging elderly care facility