How to Create Automatic Discounts || Shopify Help Center
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- Опубліковано 13 вер 2023
- In this video we discuss how to create discounts for your customers, that apply automatically when certain conditions are met.
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Thank you!
Wish a bulk edit discount for specific collections was available so people/customers could see the discount without having to add to cart.
how can I talk to a human in the shopify chat help ? I am stuck with a bot that I can not get past, its always saying the same thing and I can not get help with something I am needing a human assistance with. All I ever get is this annoying bot that only says "Can you describe what you need help with? We’ll connect you to the right support team."
How to turn this annoying bot off so I can get a real response from a human ?
How to create and combine a % discount with free shipping to my local area and not the entire nation just local postcode areas, please?
Hi - For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here: shopify.link/qL3P Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! -Ivy
I created a discount that automatically applies to a collection. I also have a discount code for regular priced items. But for some reason, if someone adds an item from the discounted collection to the cart, along with a full-priced item and then adds the discount code at check out, an error message “xxx discount code" couldn't be used with your existing discounts. Why is this? What I am doing wrong?
Hi Liza! Without being able to see your discount setup it will be difficult for us to troubleshoot this with you. I recommend connecting with our authenticated chat support team for further assistance. You can connect with them in our Help Center here: shopify.link/7PNJ. Open the AI chat and type your issue to get started.
Why is it not possible to make an automated discount for customer segments
Hi, thanks for this feedback - I will pass this suggestion on -Ivy
How i can show that "Automatic Discounts" on product page?, because i see a lot videos about compare price for show discount on product page but no using option discount
Hi there José. Typically you would advertise discounts via a banner at the top of your website or by mentioning in the product description that the product in question is eligible for a discount. You can add discount details here. The "Compare at" price is typically used when you've reduced the price of a product for a sale and the customer can then compare the former price of the product against the new, cheaper price.
Why doesn’t the discount price show on my products other than once they’re added to the cart?
Hi Gillian! Great question. If you are using a discount code (auto or manual) the discount amount can't be calculated until the item is added to the cart. If the discount has specific requirements for how many items need to be purchased, or a minimum order value, then the discount wouldn't be properly calculated. You can create a template for your product pages though that highlights products available for discount so customers don't miss out on the chance to save.
When I create a discount, it only show's it when added to cart or at cchekout, how do I make it visible at home page?
Hi, Henri! Thanks for getting in touch. Would you like to appear as a pop - up or on your announcement bar? -Maz
@@ShopifyHelpCenter I found a solution but now I have a new problem. At checkout, I dont like my themes "remove item" button from cart, can I change it or add a new one?
Hey, Henri. Thanks for reaching out. While the customizable checkout is only available on Shopify Plus (shopify.link/7b8Q), you can customize the buttons on the cart page. If you're using a Shopify-supported theme, then this is something that our Theme Support team can help you with through the Shopify Help Center (shopify.link/D8kd). However, if you're using a third-party theme, then we'd recommend reaching out to the theme developers or consider hiring a developer to assist you with this task. Should you need help finding a developer, then you can take a look at our directory of certified developers on Shopify Partners (shopify.link/bz4p). Let us know if you have any other questions!
Is it not possible to create an automatic discount through the Rest API? If it is, what's the endpoint for it?
Hi, there. I would suggest taking a look at our Dev Help Center (shopify.link/V5Kl) for more information on setting up discounts through API.
Thanks for the reply. I did read through the whole thing, but didn't find a single mention of automatic discounts there. The price_rule.json endpoint only works for discount codes.
I see. Since this is out of our scope of support, I would suggest posting on our Community forums to see if any other partner or developer has some insight for you. (shopify.link/MkVn)
Why the automatic Sale discounts are not visible on Home page? How a customer will judge that there is a discount or not and if there is, then how much.. They have to add to cart the item to check discount
Hi, Nibs.
The automatic discount will be applied at checkout. It is not visible on the homepage. If you'd like to alert customers regarding discounts, you can use the announcement bar on the homepage or alert customers through email campaigns.
@@ShopifyHelpCenter we have run different discount percentage from 20 to 70% we have added on the announcement bar but how can customer judge that how much discount is available on particular product. To solve this issue, do we have to update the individual prices now of 400 products😑
The customer would need to navigate to the checkout in order to see the automatic discount available for each product. You can also explore discount apps within the Shopify App Store: shopify.link/YG6a.
@@ShopifyHelpCenter thankyou for your prompt response. I will check the apps
What if I want the discount to be applied to multiples of 5?
Example… Single product price 4.99
Buy 5 for £20, if customer try’s to buy 6,7,8,9 items the price goes up by 4.99 each time.. once they make it 10 the discount applies again and therefore = £40.
Hello! Thanks for your comment! That's an interesting question. It sounds like you would need more complex control over how you implement the discounts on your store, so the default options may not suffice. I would suggest checking out some discount apps that enable extra functionality, such as this one that allows you to have volume discounts & quantity breaks: shopify.link/AYma.
Why there are no sales badges on products?
Hi, there! Thanks for reaching out. You can add a "Sale" label to your products by setting up your products to be on sale. You can do this following this guide here - shopify.link/vqad.
Some themes may have an option to disable this badge in the Theme Editor. Make sure to check settings Default product page in Theme Editor. Otherwise, feel free to share which theme you use, and I can check this for you.
How do I display that automatic discount exist to the user?
Hi, Saranya!
You can let customers know that there's an automatic discount in place by displaying it on your storefront (such as the web browser bar.) You can also display it by using the 'Compare at price': shopify.link/kWzD.
@@ShopifyHelpCenterthat’s ridiculous. We don’t have to do this on Etsy, we should be able to have it show once an item is put on sale. I don’t have time to type out compare price on 100 listings for a weekend sale.
how can I activate an automatic discount every Monday?
Hey, Jesús! You can schedule recurring discounts through an app. Here's one you can check out: shopify.link/JNeB. If you have questions about the app's features, feel free to contact the app's support team and they will be happy to help!
Hi.
Your business is being used by some unscrupulous people to cheat buyers. How can you prevent this.
My wife ordered some headphones and made the payment but they hv not been delivered even after 10 days. How can I get this sorted out? It is simply cheating and you get the bad name.
Hey, Sanjay! I should clarify that you contacted Shopify and not the store where you placed your order. We are a platform that offers the technology for merchants to set up their virtual stores, but each store operates independently. This means that we do not manage individual stores and each store is responsible for their inventory and shipping the goods.
Did you receive a purchase confirmation email? If so, I would suggest trying to speak with the seller by replying to that email directly. Another option would be to check if the store’s website has other contact details, such as email, chat or a page with a contact form.
Have you tried to get in touch with the merchant that way?
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Thanks