AI Capabilities in CRM Chapter Summary Flashcards | Salesforce AI Associate Certification

Study Guide mailchi.mp/f23...
In this Video, we are gonna cover - all you need to know about AI Capabilities in CRM which covers 8% of the Salesforce AI Associate Certification. The content is based on my comprehensive Study guide, designed from over hours of Trailhead content, consolidated into critical areas, flashcards, practice questions to benchmark your knowledge against each section and a glossary of over 100 critical AI terms to ensure you get you certified on your 1st attempt - make sure to pause this video, access the study guide with the link in the description section below before we continue. Don’t forget to subscribe to the channel to access additional AI training content, product deep dives, Career roadmaps across AWS, Google, Microsoft and Salesforce to accelerate your professional journey.
The AI capabilities in CRM section accounts for over 8% of the Salesforce AI Associate examination, expect 3 questions from this topic on your examination. You would be expected to Identify Salesforce’s AI capabilities and Describe the benefits of AI as they apply to CRM.
In this video, we will be covering all you need to know
1) Salesforce Einstein - The AI component of Salesforce
2) Einstein Capabilities integrated with Sales, Service, Marketing & Commerce cloud