Cognigy.AI Tech Update Q2 2024

This webinar presents the latest Cognigy.AI developments until v4.79. Explore everything from native multimodal UX in Cognigy Webchat and simulating contact center ambiance to hybrid AI for unparalleled understanding and future-proof LLM support.
00:00 Intro
01:55 Webchat V3 Updates
06:16 Voice Experiences
10:30 Agent Augmentation Features
14:08 Knowledge AI Improvements
21:47 NLU and GenAI Updates
35:25 Bonus Update
36:49 Outro
Check out our Release Notes for a full overview of all features and functions: docs.cognigy.com/release-notes/
To stay up to date with all of our latest releases, visit: www.cognigy.com/blog/tag/product
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