The ROI of Digital Transformation: Norths Collective

Digital transformation is crucial for businesses today, and Norths Collective is a shining example of how it can be done right. Despite facing challenges with manual processes, outdated technology, and disconnected systems, they invested in getting the right CRM to help transform their business and enhance their customer experience.
By implementing Salesforce Marketing Cloud, Service Cloud, and Community Cloud, Norths Collective was able to streamline their operations, gain a 360-degree view of their customers, and provide personalised experiences at every touchpoint. The results were impressive: a 30% increase in customer satisfaction, a 50% reduction in customer complaints, and a 25% increase in revenue.
Norths Collective's success story is a testament to the power of digital transformation. By embracing change and leveraging technology, they were able to revolutionise their business and exceed their customers' expectations.