I have a 12 year old La-Z-Boy Crandell recliner. The pawl subassembly ( metal steel part fell off the subassembly) and pawl rack need replacement. I called La-Z-Boy and after about a 10 minute hold, customer care took the ACK number and ordered me the two parts. They did have a $13.99 handling fee plus sales tax that they charged me. Said I should receive it in 7 working days. So far so good. Thank you for your excellent videos. They are really helpful.
I called customer service last week and was told I needed a technician to verify my seat foam was worn out as they only sell parts to replace those that are defective. Had a virtual call with the technician today and was informed that parts are only available for 5 years after the recliner was delivered even though my model recliner is still in production.
Thanks for your video it was awesomely help full. now off to ID, the broken part that lifts the foot area. The plastic piece on the shaft broke off the shaft.
According to my local La-Z-Boy store (not where I purchased my manual recliner; that store is out of business) The part I need is a "bearing bracket". It is the part attached to the bottom of the recliner (one on each side) that contains the rollers that fit inside the rail, allowing the recliner to recline. The problem is that I cannot identify the 4th digit of my ACK # because the hang tag and the swatch tag are both missing, and the box tag was stapled onto the chair so that the staple mutilated the 4th digit. I have been told that I can't do anything without the full ACK #. However, couldn't someone who has the ability to input the ACK # to ID my recliner just try numbers 0-9, one at a time, to see which one completes a valid ACK #? That makes sense to me, but a La-Z-Boy rep at their Texas parts phone # told me, rather condescendingly, "that's not how it works, ma'am; you have to have the full number. My recliner was a special order, so surely there's some way to ID the part I need. I would greatly appreciate any help that you might be able to offer.
@user-tj2hd1xd1j - If the chair was a special order, the manufacturer should have record of your purchase. Further proof of the special order status is that your last name should appear on at least one of the ID tags, if it's still present. Try another rep, some are more helpful than others, unfortunately. And let them know it was a special order. And yes, they should be able to find that info. If you still have your receipt -- or remember the purchase or delivery date -- that may help as well. You may have to go directly to the manufacturer, if you don't receive any cooperation from the dealer.
When you say that the retailer's focus is on selling new products and they may not be very cooperative, that's a blue ribbon truth. La-z-boy doesn't answer the phone ) I I waited on the phone for an hour), and their response to my online request recommends that I call that NUMBER THAT THEY DO NOT ANSWER.. They chair is twenty years old, I don't know who I bought it from. So: If you're thinking about buying one of their products, remember this: If it breaks, you will not be able to fix it. You won't find parts, you certainly won't find technicians, you will just have to throw it out with the trash. Take it or leave it.
@The Old Guard - IPB? I'm not familiar with that. If you know what parts you need, but don't know the part names & numbers, you can request a sketch & parts list from La-z-boy. Be sure to provide the ID#s of your chair -- ACK & Style -- and specify which sketch you need. I.E. for mechanism parts you'd request a reclining mechanism sketch & parts list.
I just need a simple pawl cap that is 1-1/8in wide for my recliner/rocker. But I cannot find one anywhere. Everyone I find is 1-1/2in wide. I must have an oddball chair. And I cannot find any tag on my rocker/recliner.
@swmovan - Although it never hurts to ask, I don't believe the Pawl Cap is available separately. Your best try might be to purchase a standard Pawl & see if you can adapt it to work on your chair.
@@reclinerrepairguy4155 I did order one awhile back, thinking they were all the same. But, it keeps falling off. Yesterday I took a small piece of thin metal and put it on the other side of the arm. Hopefully, it will stay on this time.
Hi Repair Guy, How do I check for power from my Power unit? I tried to check all the outputs on the 5 pin connector and the next connector, with my Fluke meter and get nothing. Not sure if I am checking the right places or if I am getting good contact? Was using the chair and it just quit working. Traced the wires and no pinches or visible damage. Then it worked for 5 seconds and now nothing. Just not sure how to follow the power, to where it is not flowing. Thank you, Tony
@Tony Z - I don't use a power meter, so I can't help you with that, sorry. And furniture manufacturers don't provide electrical schematics to tell us what each of those 5 pins are, so...
My LazBoy office chair bought new in 1968: The upholstery and 5 castor stand is sturdy and fine but mechanism under the chair is broken. So, I need at least a parts diagram, better still, replacement parts or substitutes. Any help will be appreciated.
@user-nv3se1ly4r - Replacement parts for a chair that old are not likely to be available. However, if the chair has any ID#s left on it, you can try sending them over to La-z-boy to see if parts are still available.
I just called la-z-boy and they said to call a dealer in my area. The lady at la-z-boy told me they couldn’t get me a replacement part and told me to check the internet. No luck on the internet.
Recliner Repair Guy I’m not exactly for sure the age. I am told that it is 3 years old. It is a plastic part. A local dealer is helping me put on it. I’m surprised la-z-boy themselves couldn’t help.
@@@matthewwilson6698 - The manufacturer can help. You want to make sure you contact someone in the Customer Care Department on their website - www.la-z-boy.com/content/CustomerCare They won't necessarily help you troubleshoot, but if you know the part(s) you need, this is where you can place a part order. Having said all that, there are times when you may encounter a trainee who isn't well informed or a rep that's having a bad day and is less than helpful. It happens. But I've never heard of a La-z-boy rep telling anyone to check the internet for their parts. Because many La-z-boy parts are not available there.
I have a rather older la z boy recliner and the wire that releases the seat has broken. I'm not having much luck at our local la z boy warehouse or dealer. Do you have any suggestions on where I can get one? Also, is there a specific term or part number for this part? Thanks
@richardsdigitalmarketingll9390 - Are you referring to the thin wire that allows the ratcheting recline to engage when you recline the chair? If so, check with the manufacturer to see if they still have the wire in-stock. Or, take a piece of the old wire, go to your local hardware or home improvement store to buy some that is the same gauge (thickness). Then bend the new wire to match the shape of the original to replace it. Sorry I don't remember the name of this part. It may be something like "Release Wire." Take a photo and/or describe how the wire is attached to the Drive Rod & the Pawl, when speaking with a La-z-boy rep.
@Christopher Plante - La-z-boy has some rocker base options that you can change up. For example, you can switch to a standard rocker without the swivel, or vice versa. But I don't know of any conversion to a non-rocking setup from a rocking platform. You can contact La-z-boy to see if they have a recommendation for you. But I'm guessing that you'll have to come up with a way to block off or restrict the rocking motion. As I don't do that procedure, there's no specific method that I would recommend. But it can be done, of course.
I have all the tag info, we bought in 2015 BUT I need a actual parts illustration that gives the parts names & part numbers to where I can get the correct part HOW can I get such?? I have a plastic partial round part that appears to maybe of been a bearing cover that was laying under the seat but CAN'T figure out WHERE it came from, it looks like MAYBE it was a bearing cover?? The illustration would allow the proper part to be ordered............ got a 👍 from me
@REVNUMANEWBERN - You can request a part sketch with parts list from the manufacturer. But you'll need to specify which category of parts you need: mechanism, frame parts, padding, etc. Or, you can send them a photo of the part for them to (hopefully) identify.
Local dealer says they will send a tech to tll me what part is broken and REFUSE to order it for me if I bring the part in. The chair is only 6 years old and I AM NOT paying for a service call. I will just make a new part from aluminum flat bar tomorrow since I can. Screw la z boy.
@JimHicksReverendJim - Haven't heard that one before. You can always order parts thru the manufacturer, though it may take a while since many dealers no longer want to order parts for consumers. And you can always send the manufacturer a photo of the part for ID purposes.
Can you please tell me how I can convert (or disable the electric function of) an electric swivel recliner to a manual functioning? What do I remove or disable to make this change? I am wanting to place this recliner in an area with no electric outlet option. Thank you for any help you might be able to give me.
I'm also a la-z-boy recliner mechanic. I won't say its impossible but the amount of work and parts needed to do this would not be cost effective. However you can find battery packs for these chairs. La-z-boy sells them or you can find them online. For a la-z-boy you will need a special though inexpensive adapter from la-z-boy to use the aftermarket battery packs.
I have a question. I just picked up a La-Z-Boy recliner, electric, recently, second hand. It looks to be in decent order, but it's lacking a power cable. All I see hanging down from the back is a 5 pin male cable. Is there a wall plug for this thing I can order or does it take a battery pack or what?
@Fait Kitsune - La-z-boy makes a number of different styles. Find your chair ID tag, then use that info when contacting the manufacturer to see if a replacement cable is available for your chair. Or, try contacting a La-z-boy dealer to do the same.
Bought a La-Z-Boy love seat power recliner summer of 2019. The headrest - only half of the head rest will adjust. Do you have a video? Is this a DIY job? Any suggestions? Thanks - RE
@Rob Evans - Sorry, no video on this yet. There's a small wooden (or metal) frame inside the headrest that attaches to an actuator inside the back. When you push the appropriate button, the frame moves forward. & back, adjusting the headrest position. It sounds like you may have a damaged headrest frame. To repair, you'll likely have to loosen the outside back panel to expose the actuator and moveable frame. Is it a DIY job? That depends entirely on the ability of the person attempting the repair, as well as their patience level. ;)
@@reclinerrepairguy4155 Thanks so much for your quick reply and advise. I would like to bother you for one more question and that will be all. I took a look and not real sure how to loose the outside back panel. It appears to be sewn? But maybe it is velcro? I feel if I could get inside and see the mechanism I could maybe fix it. But getting inside without damaging the couch is at the top of the list for keeping the wife happy! Thanks again - RE
@Rob Evans - Usually the outside back panels are attached with staples and a metal tack strip on each side. Remove the staples & loosen the tack strips to lift the outside back panel up. Depending on the style of the back, you may be able to leave the top tack strip attached & still gain access. There may also be a cardboard panel under the fabric. If so, that will have to be removed as well.
@NoValidTitle - You have to contact a customer service rep to place a part order ---> www.la-z-boy.com/content/CustomerCare;jsessionid=j05puPdGx1G3HuKZ81QD0roVXO_m48cTJ4SFb5IRvVNFajr0071e!1060794126 You can try requesting a sketch (with part names). You'll have to specify the part of the chair for which you need the sketch -- mechanism, chair back, etc. If you're not sure about what parts you need -- or how to install them -- hire a La-z-boy repair tech instead.
@@reclinerrepairguy4155 I'll try customer service, been busy. I'm fully capable of fixing it, it looks like a simple mechanism I just gotta find the part name. It's part of the leg lifter, shaped like a Y with a long pencil like thing on it. Hopefully they can provide me with a sketch.
@@reclinerrepairguy4155 Apologies. It was late and I misspoke. I meant you can't order the parts from the website. I called their customer service, and they are very helpful. It was an easy transaction. That coupled with your videos will enable me to fix the recliner intime for my rotator cuff surgery which I have been told will have me sleeping in the recliner for a bit...
I have a 12 year old La-Z-Boy Crandell recliner. The pawl subassembly ( metal steel part fell off the subassembly) and pawl rack need replacement. I called La-Z-Boy and after about a 10 minute hold, customer care took the ACK number and ordered me the two parts. They did have a $13.99 handling fee plus sales tax that they charged me. Said I should receive it in 7 working days.
So far so good.
Thank you for your excellent videos. They are really helpful.
@BobsGT235 - You're welcome!
I called customer service last week and was told I needed a technician to verify my seat foam was worn out as they only sell parts to replace those that are defective. Had a virtual call with the technician today and was informed that parts are only available for 5 years after the recliner was delivered even though my model recliner is still in production.
Thanks for your video it was awesomely help full. now off to ID, the broken part that lifts the foot area. The plastic piece on the shaft broke off the shaft.
@robertfulcher9279 - You're welcome!
My man deserves more credit then he gets
According to my local La-Z-Boy store (not where I purchased my manual recliner; that store is out of business) The part I need is a "bearing bracket". It is the part attached to the bottom of the recliner (one on each side) that contains the rollers that fit inside the rail, allowing the recliner to recline. The problem is that I cannot identify the 4th digit of my ACK # because the hang tag and the swatch tag are both missing, and the box tag was stapled onto the chair so that the staple mutilated the 4th digit. I have been told that I can't do anything without the full ACK #. However, couldn't someone who has the ability to input the ACK # to ID my recliner just try numbers 0-9, one at a time, to see which one completes a valid ACK #? That makes sense to me, but a La-Z-Boy rep at their Texas parts phone # told me, rather condescendingly, "that's not how it works, ma'am; you have to have the full number. My recliner was a special order, so surely there's some way to ID the part I need. I would greatly appreciate any help that you might be able to offer.
@user-tj2hd1xd1j - If the chair was a special order, the manufacturer should have record of your purchase. Further proof of the special order status is that your last name should appear on at least one of the ID tags, if it's still present.
Try another rep, some are more helpful than others, unfortunately. And let them know it was a special order. And yes, they should be able to find that info. If you still have your receipt -- or remember the purchase or delivery date -- that may help as well.
You may have to go directly to the manufacturer, if you don't receive any cooperation from the dealer.
When you say that the retailer's focus is on selling new products and they may not be very cooperative, that's a blue ribbon truth. La-z-boy doesn't answer the phone ) I I waited on the phone for an hour), and their response to my online request recommends that I call that NUMBER THAT THEY DO NOT ANSWER.. They chair is twenty years old, I don't know who I bought it from. So: If you're thinking about buying one of their products, remember this: If it breaks, you will not be able to fix it. You won't find parts, you certainly won't find technicians, you will just have to throw it out with the trash. Take it or leave it.
Great video! Do you know if there is an IPB anywhere? That would help me determine exactly which part(s) I need.
@The Old Guard - IPB? I'm not familiar with that. If you know what parts you need, but don't know the part names & numbers, you can request a sketch & parts list from La-z-boy. Be sure to provide the ID#s of your chair -- ACK & Style -- and specify which sketch you need. I.E. for mechanism parts you'd request a reclining mechanism sketch & parts list.
@@reclinerrepairguy4155 THANK YOU!
The customer service area has no option to order parts
@Rocky Bass - You'll have to call them or use their email form to contact them regarding parts.
I just need a simple pawl cap that is 1-1/8in wide for my recliner/rocker. But I cannot find one anywhere. Everyone I find is 1-1/2in wide. I must have an oddball chair. And I cannot find any tag on my rocker/recliner.
@swmovan - Although it never hurts to ask, I don't believe the Pawl Cap is available separately. Your best try might be to purchase a standard Pawl & see if you can adapt it to work on your chair.
@@reclinerrepairguy4155 I did order one awhile back, thinking they were all the same. But, it keeps falling off. Yesterday I took a small piece of thin metal and put it on the other side of the arm. Hopefully, it will stay on this time.
Add a picture should an option. Trouble shooter. P10508 power adapter.
Hi Repair Guy,
How do I check for power from my Power unit? I tried to check all the outputs on the 5 pin connector and the next connector, with my Fluke meter and get nothing. Not sure if I am checking the right places or if I am getting good contact? Was using the chair and it just quit working. Traced the wires and no pinches or visible damage. Then it worked for 5 seconds and now nothing. Just not sure how to follow the power, to where it is not flowing.
Thank you,
Tony
@Tony Z - I don't use a power meter, so I can't help you with that, sorry. And furniture manufacturers don't provide electrical schematics to tell us what each of those 5 pins are, so...
My LazBoy office chair bought new in 1968: The upholstery and 5 castor stand is sturdy and fine but mechanism under the chair is broken. So, I need at least a parts diagram, better still, replacement parts or substitutes. Any help will be appreciated.
@user-nv3se1ly4r - Replacement parts for a chair that old are not likely to be available. However, if the chair has any ID#s left on it, you can try sending them over to La-z-boy to see if parts are still available.
I just called la-z-boy and they said to call a dealer in my area. The lady at la-z-boy told me they couldn’t get me a replacement part and told me to check the internet. No luck on the internet.
@Matthew Wilson - What part are you looking for and how old is your recliner?
Recliner Repair Guy I’m not exactly for sure the age. I am told that it is 3 years old. It is a plastic part. A local dealer is helping me put on it. I’m surprised la-z-boy themselves couldn’t help.
@@@matthewwilson6698 - The manufacturer can help. You want to make sure you contact someone in the Customer Care Department on their website - www.la-z-boy.com/content/CustomerCare They won't necessarily help you troubleshoot, but if you know the part(s) you need, this is where you can place a part order.
Having said all that, there are times when you may encounter a trainee who isn't well informed or a rep that's having a bad day and is less than helpful. It happens. But I've never heard of a La-z-boy rep telling anyone to check the internet for their parts. Because many La-z-boy parts are not available there.
I have a rather older la z boy recliner and the wire that releases the seat has broken. I'm not having much luck at our local la z boy warehouse or dealer. Do you have any suggestions on where I can get one? Also, is there a specific term or part number for this part? Thanks
@richardsdigitalmarketingll9390 - Are you referring to the thin wire that allows the ratcheting recline to engage when you recline the chair? If so, check with the manufacturer to see if they still have the wire in-stock. Or, take a piece of the old wire, go to your local hardware or home improvement store to buy some that is the same gauge (thickness). Then bend the new wire to match the shape of the original to replace it.
Sorry I don't remember the name of this part. It may be something like "Release Wire." Take a photo and/or describe how the wire is attached to the Drive Rod & the Pawl, when speaking with a La-z-boy rep.
@@reclinerrepairguy4155 thanks for the help
id like to remove the rocking feature on my lazboy swivel rocking recliner. How do I go about it? Thanks
@Christopher Plante - La-z-boy has some rocker base options that you can change up. For example, you can switch to a standard rocker without the swivel, or vice versa. But I don't know of any conversion to a non-rocking setup from a rocking platform.
You can contact La-z-boy to see if they have a recommendation for you. But I'm guessing that you'll have to come up with a way to block off or restrict the rocking motion. As I don't do that procedure, there's no specific method that I would recommend. But it can be done, of course.
I have all the tag info, we bought in 2015 BUT I need a actual parts illustration that gives the parts names & part numbers to where I can get the correct part HOW can I get such?? I have a plastic partial round part that appears to maybe of been a bearing cover that was laying under the seat but CAN'T figure out WHERE it came from, it looks like MAYBE it was a bearing cover?? The illustration would allow the proper part to be ordered............ got a 👍 from me
@REVNUMANEWBERN - You can request a part sketch with parts list from the manufacturer. But you'll need to specify which category of parts you need: mechanism, frame parts, padding, etc. Or, you can send them a photo of the part for them to (hopefully) identify.
Local dealer says they will send a tech to tll me what part is broken and REFUSE to order it for me if I bring the part in. The chair is only 6 years old and I AM NOT paying for a service call. I will just make a new part from aluminum flat bar tomorrow since I can. Screw la z boy.
@JimHicksReverendJim - Haven't heard that one before. You can always order parts thru the manufacturer, though it may take a while since many dealers no longer want to order parts for consumers. And you can always send the manufacturer a photo of the part for ID purposes.
Just purchased a LazyBoy Trouper sofa power with power headrest. Do they make a wired remote for this sofa and if so where can it be found? Thank you.
@Tony Helton - For La-z-boy parts, contact the manufacturer or one of their dealers.
Trying to track down a 11540 remote seems to be impossible
I need to figure out if the massage remote is broken or the plug itself. Any ideas?
Can you please tell me how I can convert (or disable the electric function of) an electric swivel recliner to a manual functioning? What do I remove or disable to make this change? I am wanting to place this recliner in an area with no electric outlet option. Thank you for any help you might be able to give me.
I'm also a la-z-boy recliner mechanic. I won't say its impossible but the amount of work and parts needed to do this would not be cost effective. However you can find battery packs for these chairs. La-z-boy sells them or you can find them online. For a la-z-boy you will need a special though inexpensive adapter from la-z-boy to use the aftermarket battery packs.
David Ross Winberry thank you for this information, I was hoping I could just unscrew a release bracket, etc., something easy.
Where do i get patts.gor love seat recliner reclina way bought at meubles degelis degelis qc
I have a question.
I just picked up a La-Z-Boy recliner, electric, recently, second hand. It looks to be in decent order, but it's lacking a power cable. All I see hanging down from the back is a 5 pin male cable. Is there a wall plug for this thing I can order or does it take a battery pack or what?
@Fait Kitsune - La-z-boy makes a number of different styles. Find your chair ID tag, then use that info when contacting the manufacturer to see if a replacement cable is available for your chair. Or, try contacting a La-z-boy dealer to do the same.
Bought a La-Z-Boy love seat power recliner summer of 2019. The headrest - only half of the head rest will adjust. Do you have a video? Is this a DIY job? Any suggestions? Thanks - RE
@Rob Evans - Sorry, no video on this yet. There's a small wooden (or metal) frame inside the headrest that attaches to an actuator inside the back. When you push the appropriate button, the frame moves forward. & back, adjusting the headrest position.
It sounds like you may have a damaged headrest frame. To repair, you'll likely have to loosen the outside back panel to expose the actuator and moveable frame.
Is it a DIY job? That depends entirely on the ability of the person attempting the repair, as well as their patience level. ;)
@@reclinerrepairguy4155 Thanks so much for your quick reply and advise. I would like to bother you for one more question and that will be all. I took a look and not real sure how to loose the outside back panel. It appears to be sewn? But maybe it is velcro? I feel if I could get inside and see the mechanism I could maybe fix it. But getting inside without damaging the couch is at the top of the list for keeping the wife happy! Thanks again - RE
@Rob Evans - Usually the outside back panels are attached with staples and a metal tack strip on each side. Remove the staples & loosen the tack strips to lift the outside back panel up. Depending on the style of the back, you may be able to leave the top tack strip attached & still gain access.
There may also be a cardboard panel under the fabric. If so, that will have to be removed as well.
I see nowhere on their site to order parts. Parts page just says to contact a local dealer. I can't find a diagram to know what I need either. :(
@NoValidTitle - You have to contact a customer service rep to place a part order ---> www.la-z-boy.com/content/CustomerCare;jsessionid=j05puPdGx1G3HuKZ81QD0roVXO_m48cTJ4SFb5IRvVNFajr0071e!1060794126
You can try requesting a sketch (with part names). You'll have to specify the part of the chair for which you need the sketch -- mechanism, chair back, etc. If you're not sure about what parts you need -- or how to install them -- hire a La-z-boy repair tech instead.
@@reclinerrepairguy4155 I'll try customer service, been busy. I'm fully capable of fixing it, it looks like a simple mechanism I just gotta find the part name. It's part of the leg lifter, shaped like a Y with a long pencil like thing on it. Hopefully they can provide me with a sketch.
Thanks I’ll call my local dealer tomorrow 👍
Recliner repair man, there is no information where the foot rest is so better just to get a new La-Z-Boy recliner
You can't order parts from Lazboy.
@bobborbonus8085 - Why not?
@bobborbonus8085 - If that's true, how did I get replacement parts for all my repair videos? ;)
@@reclinerrepairguy4155 Apologies. It was late and I misspoke. I meant you can't order the parts from the website. I called their customer service, and they are very helpful. It was an easy transaction. That coupled with your videos will enable me to fix the recliner intime for my rotator cuff surgery which I have been told will have me sleeping in the recliner for a bit...