customer service foundations | podcast

customer service foundations | podcast. listen to learn about customer service basics and fundamentals. this episode excerpt details how to cultivate a customer-focused company culture. it contrasts "in-focused" companies, prioritizing internal goals over customer satisfaction, with customer-centric businesses that prioritize customer needs.
the podcast emphasizes three fundamental elements of service excellence: a customer-friendly attitude, an expanded definition of service encompassing both internal and external customers, and a reevaluation of who constitutes a customer. a self-assessment questionnaire helps companies gauge their current customer focus level, with recommendations provided for improvement at each stage.
finally, it outlines six key strategies and four critical questions for building a winning service strategy, including the importance of surveys, training, service standards, and effective coaching techniques.
this podcast episode covers the customer service foundations chapter from our complete business foundations textbook guide. download a free preview sample or get your full copy now to learn more in-depth about customer service-plus fourteen other business-related topics-all in one. | bit.ly/complet...

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this podcast episode covers the customer service foundations chapter from our complete business foundations textbook guide. download a free preview sample or get your full copy now to learn more in-depth about customer service-plus fourteen other business-related topics-all in one. | bit.ly/complete-business-foundations-textbook-guide