When you open the door, there is a model number. Search that up on google and it should lead you to the LG website LG‘s website. Go to manuals and choose the one you want.
I’m surprised that LG still hasn’t realised that the boxes cause dents in the back of the machines when they are clamped in the factory. I received 6 LG machines with dents on the back. You need to use clear polystyrene like other manufacturers do.
Thank you for sharing, We are sorry to hear about your disappointing experience. Please know, our factories are constantly looking to find cost effective solutions to the type of problems you describe.
@@LGSAE have LG made changes to back of machine? I have placed an order for this machine? Is there anything else i should know? Is there a step by step video showing installation and wifi set up?
Hi. I just purchased an LG 15kg/8kg inverter combination washer and dryer LG F2515HTPM. I have an issue with it. It releases a lot of hot steam on the detergent handle when drying clothes. The hot steam accumulates on the front under the handle to the upper left side of the door so water drips down. The button and the knob also gets steamed. It also made the door moist inside so I cant see the clothes when its drying the clothes. Can you pls help?
When they lift the washer, underneath you see a thin white styrofoam square. Svould this be removed or not? I read in the manual you should make sure to remove a styrofoam piece that goes in to the dryer underneath, but i could not find that. I do however have that thin styrofoam underneath that is glued in. I started removing it now (not easy alone) and saw this video where they didn't say to remove it. Should it stay in place, and in that case, what is the use for it?
Good question. No, it should not be removed. This Styrofoam that is attached to the base is meant to reduce vibrations and noise. Some packing constructions also have a base part that, for transportation stability, fits into the base plate. This is part of the packing so can be removed. However, the Styrofoam at 00:56 - 01:00 in the video should not be removed.
@@LGSAE This is unclear in the manual - I also nearly removed the styrofoam noise reduction, confusing it with the 'tub support' which my model must not require to be removed.
I got my wash machine at Lowe’s they laid it on its side. I didn’t notice till I got home there’s a sticker that says do not lay on its side. Will it be damaged?
Not necessarily. While the best way of transporting a washer is standing, as long as the transit bolts are in the appliance will be steady enough. Did you manage to run some cycles since writing this post?
Just bought an washer dryer combo. The sales rep told me that the drain hose need to be placed at a higher position before going into the drain pipe. Still figuring what she meant! Plse explain
There is a drop of water at the water supply tube next to the washer machine. The tube is well tightned, but when the washer takes water it leaks a drop of water. The washing machine is new and has the original water supply tube.
Is the tube locked straight, so not in a slight angle? that may cause water leakage. The water supply hose has a connector with a rubber ring inside, check if this is still present. Another cause may be a damaged swivel, perhaps due to too much tightening? Hope these tips help.
I bought a front load WM, can I just leave the drain pipe on the toilet floor? The height of zero (touching the floor) or around 1-1.5 feet from the floor?
what happens if i forgot to take off the transport bolts and let it wash on heavy load for an hour? i read the manual in the middle of the wash and turned it off and removed them before fast spinning happens. i ran the diagnostic and it says everything is fine
When using topload it's really necessary for the drain hose to be down the drain. For frontload is it really okay for the drain hose to drain in any ways?
Well the minimum height is not important, as long as the supplied hose is used and it is not extended in any way. The rinsing performance depends on many factors, such as the load, amount and type of detergent used, softener (yes/no), and washing temperature. Also the drain hose should not be blocked/obstructed in any way. Advise: keep filters clean and use tub clean every 30 cycles.
Can you please tell me how much fabric softener should be poured in the softener chembur? And how much water will come there? The technician said that I should pour the chembur to the max level always and only few drops of water will come there..is he right? But I don't think so because 1st of all those few drops can't take away softener fully, 2ndly we don't wash full load always so we should not use softener till maximum line always. Am I right? Note: My product model is FV1409S3W. It's not taking fabric softener and it's only 17days old.
Thanks for your questions and apologies about the late response. I would like to recommend this video: ua-cam.com/video/y6-YKG-TPyY/v-deo.html so do not go past the max line, less is always possible and up to you, indeed depending on the amount and type of laundry. Check the softener packing for correct dosing. The water is definitely more than a few drops, because it needs to 'flush' the softener out of the compartment at the end of the last rinse stage. After the cycle there may be a little water left, this is normal.
What if I don't have any water tap near the washing machine for it to be taking water From what Other Forms Can I use for the Machine to take Water From
FV1208D4W My Washer gets stuck in an endless loop, puts water and drains and add and drains. Why does this happen? Doesn't happen to my older LG models.
Drain hose, is by factory tightened into the washing machine body from bottom to top then can be move around from that height, Is that correct? Or the hose from the bottom of the WM can be move around freely? Do I have to remove the 2 clamps that hold the drain house?
You should keep the hose fastened as it is, there is actually a note at the back. If you loosen it, there is chance that water flows back in your machine
Shouls be in the packing materials, i.e. the styrofoam on the base of the unit. Otherwise, you may need to purchase a new one or request one to be supplied to you by LG.
that means that the bolts that hold the tub into place are still in the back, which should only be the case during transport to prevent the tub from shaking too much. When using the machine they must be removed.
Hello, I've just bought less then one week ago a washer/drier code F4DV710H1E . I've installed it correctly, took away the 4 transport bolts, levelled correctly, but I noticed that during the spin it vibrates really a lot. It doesn't matter what type of load I wash it keeps vibrating during the spin at any speed (1000/1200/1400 etc). Could be something defective with my machine? Should I call the LG customer service?. The machine doesn't walk aorund the room because the floor is perfectly flat and very grippy, but the bottles of detergent keep fall down from the top of the machine. thanks in advance if you can help me, I'm writing from Italy.
Dear Ales, are the lock nuts properly tightened? If yes, try taking the leg adjustment wrench that is supplied with your machine and run a Spin cycle (do not select a wash program after turning on the machine, just select a spin speed) and when the spinning starts to increase and your machine is shaking, turn 1 of the front adjustment nuts (of the leg that shakes the most) clockwise. This raises that foot and should provide more stability. If this does not help, you are always free to contact LG Service in Italy.
Yes that could happen. Depends on the water pressure hitting the Inlet valves. Sometimes you need to open the tap a little more, sometimes close it a little.
these instructions are not thorough enough. There are so many steps missing. Setting this up was so much work. And the connector provided doesn't fit the tap either
thanks for providing feedback, always appreciated. We try to be thorough, but also want to keep our videos compact. Which instructions do you miss particularly?
The multi-purpose tool is set into polystyrene base and the delivery folk took it with them so we are having problems. Als0 the waste pipe and water supply pipe are less than half the length of the previous Hoover machine so we can't plumb the machine in without adapting it that then invalidates our guarantee and Currys insurance! We will try and cancel the Currys insurance and get our £80 back! We tried to contact Currys but gor transferred to LG who couldn't be contacted on a Sunday.
Dear Roger, hope you got your problem solved since you made this post. As for the waste (drain) and supply hoses, especially the drain pipe has a specific length, adapted to the power of the drain pump. This means that you shouldn't extend it (too much) or indeed you'll void warranty when something happens.
It's a drain type that is used a lot in Korea. In Europe we typically use a standpipe or wall connection. Check your local owners manual for further instructions if needed.
An IE message means that an Inlet Error is detected. This could have several reasons such as a clogged dispenser or blocked inlet hose. Please contact your local LG helpdesk to investigate.
@@LGSAE I expected this response - however my WVC5-1409W has a card with it advising to connect the machine to a "HOT WATER SUPPLY" - this is unexpected, how can I use a cold wash?
My tap is around 1 feet from the floor, which is positioned lower than the height of the inlet waterconnection but there's no pressure problem, water flows easily just that it is lower (water is supplying from down to up)
It was extremely hard for to remove plastic bolts in the back, nothing like in the video... And if this is a so smart machine why you dosen't have a warning or something alerting the users to remove the bolts in the back before start??? I know is in the manual but it just say to remove but no alert about possible damage if not!!!!! Im very very disappointed with Brandsmart stores 👎👎👎
Sorry that you feel bad. Your comment about Smart relates to the Software, and this is a Physical thing. Maybe in the future it is possible to add a little "radio like" chip, but for now, I do not think any manufactures has this.
лг отвратная машинка. резина через год стирки воняет, ставишь 60 градусов и воняет белье, поддержка это цирк и круглые глаза да еще и огрызаются бывает. даже сервис центр признает но лг прислали такую же через полгода переговоров.... что касается режимов стирки - так все нелогично и криво как в голове у обкуренного, белье портит на всех режимах. смешанный еще более менее. но выстирывает хорошо да, до дыр. после промежуточного отжима почемуто думает минуту. зато во время отжима заливает воды... бывает после отжима также спрыснет водой и сливает, логика однако. зато для полоскания воду экономит)))))) про режимы стирки молчу, места не хватит сам отжим - отжимает с 3 раза только носки или майки. но если положить джинсы, подотенце или комплект белья - готовьте бубен и пару тройку разных полотенец для балансировки... надо будет подобрать количество и приготовиться с надеждой что с 5-7 раза отожмет при удачном подборе баланса... если потом запомните сколько и чего докладывать то может и с 3 раза схватит но это не точно ведь тамже AI DD и умная логика движения теже на любом белье и время стирки тоже на любой загрузке на любой программе и на основной тоже. ничего она не определяет 20.000 типов тканей итд у меня лг премиум класса, купил этот китайско-корейский карашо развод на свою голову
My tap is around 1 feet from the floor, which is positioned lower than the height of the inlet waterconnection but there's no pressure problem, water flows easily just that it is lower (water is supplying from down to up)
Do you mean it leaks to the front of the machine? Also it may be an inlet problem elsewhere. In both cases I suggest you contact your local LG helpdesk.
![[LG Front Load Washers] Quick Start Guide](/img/n.gif)
Thanks for making this video, I had tiny problems while installing the same model, and I forgot to remove the TRANSPORT BOLTS. Again, thank you!
You are welcome. Transit bolts left inserted will create sound and running problems, especially when spinning you will notice this.
Me too I just bought one of these and thought it was tore up but this was the same issue I was having
Same here I feel so stupid I was wondering if the washer was destroyed already
Sorry if it’s a stupid question but …
How do you open the door on a brand new machine to get to the manual etc ?
Thanks
When you open the door, there is a model number. Search that up on google and it should lead you to the LG website LG‘s website. Go to manuals and choose the one you want.
I’m surprised that LG still hasn’t realised that the boxes cause dents in the back of the machines when they are clamped in the factory. I received 6 LG machines with dents on the back. You need to use clear polystyrene like other manufacturers do.
Thank you for sharing, We are sorry to hear about your disappointing experience. Please know, our factories are constantly looking to find cost effective solutions to the type of problems you describe.
@@LGSAE have LG made changes to back of machine? I have placed an order for this machine? Is there anything else i should know? Is there a step by step video showing installation and wifi set up?
@@Mina-gm3pg search our channel for ThinQ setup, and this is the step by step installation
Is the manual book have this instruction? And some other tips if there was a problem with the Touch Screen System
Hi. I just purchased an LG 15kg/8kg inverter combination washer and dryer LG F2515HTPM. I have an issue with it. It releases a lot of hot steam on the detergent handle when drying clothes. The hot steam accumulates on the front under the handle to the upper left side of the door so water drips down. The button and the knob also gets steamed. It also made the door moist inside so I cant see the clothes when its drying the clothes. Can you pls help?
When they lift the washer, underneath you see a thin white styrofoam square. Svould this be removed or not? I read in the manual you should make sure to remove a styrofoam piece that goes in to the dryer underneath, but i could not find that. I do however have that thin styrofoam underneath that is glued in. I started removing it now (not easy alone) and saw this video where they didn't say to remove it. Should it stay in place, and in that case, what is the use for it?
Good question. No, it should not be removed. This Styrofoam that is attached to the base is meant to reduce vibrations and noise. Some packing constructions also have a base part that, for transportation stability, fits into the base plate. This is part of the packing so can be removed. However, the Styrofoam at 00:56 - 01:00 in the video should not be removed.
@@LGSAE This is unclear in the manual - I also nearly removed the styrofoam noise reduction, confusing it with the 'tub support' which my model must not require to be removed.
I got my wash machine at Lowe’s they laid it on its side. I didn’t notice till I got home there’s a sticker that says do not lay on its side. Will it be damaged?
Not necessarily. While the best way of transporting a washer is standing, as long as the transit bolts are in the appliance will be steady enough. Did you manage to run some cycles since writing this post?
Just bought an washer dryer combo.
The sales rep told me that the drain hose need to be placed at a higher position before going into the drain pipe.
Still figuring what she meant!
Plse explain
Not sure, the drain hose needs to face down, perhaps that is what was meant. The standpipe however should not exceed 1 meter height.
What happens if you remove the transit bolts but don’t put in the hole caps? We seem to have lost ours..
Not much, these are just for decoration, to close the back side.
There is a drop of water at the water supply tube next to the washer machine. The tube is well tightned, but when the washer takes water it leaks a drop of water. The washing machine is new and has the original water supply tube.
Is the tube locked straight, so not in a slight angle? that may cause water leakage. The water supply hose has a connector with a rubber ring inside, check if this is still present. Another cause may be a damaged swivel, perhaps due to too much tightening? Hope these tips help.
Drainage hose, should I place it on the floor or like what the technician said "must be not be placed on the floor" (Same model in the video)
Hello, the drain hose must be in a drain pipe, not more than 100 cm from the floor. Please consult your owners manual for model specific information.
I bought a front load WM, can I just leave the drain pipe on the toilet floor? The height of zero (touching the floor) or around 1-1.5 feet from the floor?
I have bought a lg machine in uk with hot water feed as well so do I need to connect the hot water supply or it can only work with cold water
Are you sure this is a UK model? I suggest you contact your local LG office to get support. They can assist you with this question.
what happens if i forgot to take off the transport bolts and let it wash on heavy load for an hour? i read the manual in the middle of the wash and turned it off and removed them before fast spinning happens. i ran the diagnostic and it says everything is fine
Is this the same set up for a washer dryer? Does there need to be another pipe in addition to water in and water out?
Great job easy to understand 👍👍👍💐💐
When using topload it's really necessary for the drain hose to be down the drain. For frontload is it really okay for the drain hose to drain in any ways?
Dear, the drain hose should always face down in the drain pipe, no exceptions.
@@LGSAE What is the reason for having the hose facing down in the drain pipe? Can I not just let the drain rest on the floor?
my LG front load washing machine is not rinsing well.what may be the cause.I want to ask one query is there should be a minimum height of inlet tap?
Well the minimum height is not important, as long as the supplied hose is used and it is not extended in any way. The rinsing performance depends on many factors, such as the load, amount and type of detergent used, softener (yes/no), and washing temperature. Also the drain hose should not be blocked/obstructed in any way. Advise: keep filters clean and use tub clean every 30 cycles.
Will there be no need to use teflon tapes on the treads of the inlet pipe connected to the faucet and the other end connected to the washing machine?
Correct, that is not required.
The Drain hose is not long enough to reach the drain pipe, what can I do in this case? Is there a way to extend the Drain hose?
Extending is not recommended if even it would be possible; the drain pump is designed for the standard drain hose.
Can you please tell me how much fabric softener should be poured in the softener chembur? And how much water will come there? The technician said that I should pour the chembur to the max level always and only few drops of water will come there..is he right? But I don't think so because 1st of all those few drops can't take away softener fully, 2ndly we don't wash full load always so we should not use softener till maximum line always. Am I right?
Note: My product model is FV1409S3W. It's not taking fabric softener and it's only 17days old.
Thanks for your questions and apologies about the late response.
I would like to recommend this video: ua-cam.com/video/y6-YKG-TPyY/v-deo.html so do not go past the max line, less is always possible and up to you, indeed depending on the amount and type of laundry. Check the softener packing for correct dosing.
The water is definitely more than a few drops, because it needs to 'flush' the softener out of the compartment at the end of the last rinse stage. After the cycle there may be a little water left, this is normal.
What if I don't have any water tap near the washing machine for it to be taking water From what Other Forms Can I use for the Machine to take Water From
You need water pressure to let in water, so we only support water tap connections.
FV1208D4W My Washer gets stuck in an endless loop, puts water and drains and add and drains. Why does this happen? Doesn't happen to my older LG models.
Please contact your local LG Customer Service organization for guidance on this problem.
What is the reason for having the hose facing down in the drain pipe? Can I not just let the drain rest on the floor?
Well, you would not want to get your drain water on the floor, right?
Drain hose, is by factory tightened into the washing machine body from bottom to top then can be move around from that height,
Is that correct? Or the hose from the bottom of the WM can be move around freely? Do I have to remove the 2 clamps that hold the drain house?
You should keep the hose fastened as it is, there is actually a note at the back. If you loosen it, there is chance that water flows back in your machine
i can't find the small spanner/wrench....or is mine not included
Shouls be in the packing materials, i.e. the styrofoam on the base of the unit. Otherwise, you may need to purchase a new one or request one to be supplied to you by LG.
Good morning
What’s means if transport strews is not removed
that means that the bolts that hold the tub into place are still in the back, which should only be the case during transport to prevent the tub from shaking too much. When using the machine they must be removed.
Does it run on batterys!? :)
Its solar powered.
@@MegaShanes1 😂😂😂
Hello, I've just bought less then one week ago a washer/drier code F4DV710H1E . I've installed it correctly, took away the 4 transport bolts, levelled correctly, but I noticed that during the spin it vibrates really a lot. It doesn't matter what type of load I wash it keeps vibrating during the spin at any speed (1000/1200/1400 etc). Could be something defective with my machine? Should I call the LG customer service?. The machine doesn't walk aorund the room because the floor is perfectly flat and very grippy, but the bottles of detergent keep fall down from the top of the machine. thanks in advance if you can help me, I'm writing from Italy.
Dear Ales, are the lock nuts properly tightened? If yes, try taking the leg adjustment wrench that is supplied with your machine and run a Spin cycle (do not select a wash program after turning on the machine, just select a spin speed) and when the spinning starts to increase and your machine is shaking, turn 1 of the front adjustment nuts (of the leg that shakes the most) clockwise. This raises that foot and should provide more stability. If this does not help, you are always free to contact LG Service in Italy.
Does leaking beneath the machine seems normal please
No, if the problem persists please contact your local LG customer support center.
Why when start the mashine and starting to take water its making a noise like whistle .. it is normal o just bought it yesterday ?
Yes that could happen. Depends on the water pressure hitting the Inlet valves. Sometimes you need to open the tap a little more, sometimes close it a little.
Thanks actually i confused how doing this for my first washing machine.❤❤❤
You’re welcome 😊
Whats the dimensions of the box? Just need to figure out if I can transport this in my car.
Depends on the model you buy, please check the product dimensions on the LG website and calculate a few cm for the box thickness.
How many space I need between the wall and the back of the machine?
5 centimeters distance. Important is also to check that the drain hose is not obstructed.
these instructions are not thorough enough. There are so many steps missing. Setting this up was so much work. And the connector provided doesn't fit the tap either
thanks for providing feedback, always appreciated. We try to be thorough, but also want to keep our videos compact. Which instructions do you miss particularly?
The multi-purpose tool is set into polystyrene base and the delivery folk took it with them so we are having problems. Als0 the waste pipe and water supply pipe are less than half the length of the previous Hoover machine so we can't plumb the machine in without adapting it that then invalidates our guarantee and Currys insurance! We will try and cancel the Currys insurance and get our £80 back! We tried to contact Currys but gor transferred to LG who couldn't be contacted on a Sunday.
Dear Roger, hope you got your problem solved since you made this post. As for the waste (drain) and supply hoses, especially the drain pipe has a specific length, adapted to the power of the drain pump. This means that you shouldn't extend it (too much) or indeed you'll void warranty when something happens.
Why does my machine keep moving a lot during wash/spin cycle. It's leveled.
what floor is is installed on? and indeed transport bolts out? are all the legs well to the floor and the locknuts up and tight?
B
What drain is That?
It's a drain type that is used a lot in Korea. In Europe we typically use a standpipe or wall connection. Check your local owners manual for further instructions if needed.
Does it matter if level?
yes it matters a lot. Especially stability is important to prevent the machine from unbalancing when spinning.
LG WT7300WC machine is listed as Hardwired. Video was no help because it does not show electrical connection.
Because you are not supposed to do that yourself.
LG services super
You are welcome
how do LG videos have ads on UA-cam? They are making money out of this?
Definitely not, this is managed by Google and its advertisers.
Why does my lg machine keep showing IE message?
An IE message means that an Inlet Error is detected. This could have several reasons such as a clogged dispenser or blocked inlet hose. Please contact your local LG helpdesk to investigate.
Why only one hose for cold water why not hot water
In Europe we do not have Hot water connection option.
@@LGSAE but we are in Australia
@@debisingh9638 We only cover EU. Sorry.
@@LGSAE I expected this response - however my WVC5-1409W has a card with it advising to connect the machine to a "HOT WATER SUPPLY" - this is unexpected, how can I use a cold wash?
А разве тут не нужна калибровка машины при первом запуске ??
English please..
@@LGSAE переведите в переводчике с русского на английский
My tap is around 1 feet from the floor, which is positioned lower than the height of the inlet waterconnection but there's no pressure problem, water flows easily just that it is lower (water is supplying from down to up)
Thanks a lot!
You're welcome!
I just love Europeans
👍
It was extremely hard for to remove plastic bolts in the back, nothing like in the video...
And if this is a so smart machine why you dosen't have a warning or something alerting the users to remove the bolts in the back before start??? I know is in the manual but it just say to remove but no alert about possible damage if not!!!!!
Im very very disappointed with Brandsmart stores 👎👎👎
Sorry that you feel bad. Your comment about Smart relates to the Software, and this is a Physical thing. Maybe in the future it is possible to add a little "radio like" chip, but for now, I do not think any manufactures has this.
@@LGSAE if a machine gets used with bolts still in place how detrimental would it be, or not?
@@Mina-gm3pg It will create unbalance, and can start to move the machine, damaging your surroundings
Every single front load washer is shipped with shipping bolts in place. It’s your responsibility to remove them as part of the installation process
This 'C' guy living in 2077😂.
лг отвратная машинка. резина через год стирки воняет, ставишь 60 градусов и воняет белье, поддержка это цирк и круглые глаза да еще и огрызаются бывает. даже сервис центр признает но лг прислали такую же через полгода переговоров....
что касается режимов стирки - так все нелогично и криво как в голове у обкуренного, белье портит на всех режимах. смешанный еще более менее. но выстирывает хорошо да, до дыр. после промежуточного отжима почемуто думает минуту. зато во время отжима заливает воды... бывает после отжима также спрыснет водой и сливает, логика однако. зато для полоскания воду экономит)))))) про режимы стирки молчу, места не хватит
сам отжим - отжимает с 3 раза только носки или майки. но если положить джинсы, подотенце или комплект белья - готовьте бубен и пару тройку разных полотенец для балансировки... надо будет подобрать количество и приготовиться с надеждой что с 5-7 раза отожмет при удачном подборе баланса... если потом запомните сколько и чего докладывать то может и с 3 раза схватит но это не точно ведь тамже AI DD и умная логика
движения теже на любом белье и время стирки тоже на любой загрузке на любой программе и на основной тоже. ничего она не определяет 20.000 типов тканей итд у меня лг премиум класса, купил этот китайско-корейский карашо развод на свою голову
My tap is around 1 feet from the floor, which is positioned lower than the height of the inlet waterconnection but there's no pressure problem, water flows easily just that it is lower (water is supplying from down to up)
We just bought LG smart washer they installed everything but the water won’t fill when it’s running?
Not sure, tap open? no kinks if the inlet hose? Program starts normally? Also no IE error?
Why does my machine leaks water in the soap dispenser and water doesn't go inside the washing drum
Do you mean it leaks to the front of the machine? Also it may be an inlet problem elsewhere. In both cases I suggest you contact your local LG helpdesk.
@@LGSAE yes in the front
@@londiwesiyethabamchunu9943 You need to contact the LG helpdesk. It could be a blocked hose below the dispenser.