Hi Gaurav, It's a great tutorial. Thank you for uploading it. I just want to provide a small suggestion.When you are showing 2 different instance,please change the theme of any of the instance and you can change the Page Header Caption in order to make it more clear so that every time we dont have to check the URL to see different instance.
Thanks for suggestion. Will take care next time. Please Like, Share and Comment on my videos.. Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
Great! Working on BiDirection app, You will get it soon. Please Like, Share and Comment on my videos.. Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
Hello, great tutorial. I have built up such scenario manual by soap web services and a lot of coding. I have found out, that add an attachment into the incident, will not trigger the business rule on incident table. Adding a worknote or comments will run the business rule on incident table even the data are saved into "sys_journal_field" table. How are attachments, worknotes and comments are handled on your example using integration hub ? Unfortunely I can not install this plugin on my personal developer servicenow instance (or can I ?)
@@detlefbiedermann7174 Go to Developer Portal, Click on Manage in left side where your instance shows up. You will see first option to activate plugin. Click on it and you will find enterprise plugin for integration hub.
What if there are user defined fields on Incident form on source instance and in target we dont have it yet and then add them manually, will these steps ensure data transfer of all the fields? Please respond , I have a current task of integrating 2 instances for HR cases.. thanks.
Thanks for the video. Couple of questions - why do you need to assign "ITIL" license to the SaaS user? - why can't the SaaS user act as an ESS user? In other words, is it mandatory to assign an ITIL license to leverage the ebonding? Thanks.
Great Video. But There is one bug, when we use this ebonding spokes it will create n no of incidents or you can say recursion takes place. Need to know how to stop that recursion.??
How to build a flow designer to create and update the existing record in a single flow I'm trying to create a flow for integration hub where I want to Triger both create and update action in a single flow. when I use Create or Update action, it is creating new record again and updating it in target instance rather it should only update existing created record in target instance.
Hi Gaurav, Great Tutorial , Can you please let me know how can we set the Ebonding with multiple service now instance imagine a MSP scenario and we need to create connections with multiple servicenow of client
In Servicenow Flow Designer Actions in above video I am not able to see Servicenow ebonding Example? SO what we should do to make it visible in actions?
Very good video. Thanks. Please can i ask you if you have more connections and credentials how do you assign them to the flow or action to know which one use ? Thank you very much
How your api call from source instance will be authenticated in destination instance. If you see I created credentials in Source Instance which is from Destination instance so that when Source instance will try to connect to destination , can be authenticated. The reason for two roles which I also mentioned in the video that the user you are using in this integration should have access to create or update incident which ITIL role and rest_service is for providing access to connect via rest for that user.
Please Like, Share and Comment on my videos.. Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
Hi Gaurav, I have followed what ever you mentioned but it is showing this error: Error: User Not Authenticated Details:Required to provide Auth information (Process Automation.204645b0b3f0030024a3051a16a8dcf8; line 6) Please help me over here. Thanks, Sakeena
Question: on the flow there is no connection selection, I assume that the incident, is sent to every connection of "Connection Alias = sn_ebonding_ah.ServiceNow" ? Right ?
Hi Gaurav, Thanks for the informative video. I've a doubt here. Is it also possible to integrate multiple instances at at time (with the same connector - I've checked 'allow multiple instances' checkbox in the connections alias )but it is only picking the first connection. Can you help me in this?
Hi sir, it's working effectively. Could you please help out, How can I populate a correlation I'd (incident number from source intance) in the destination instance. Please guide me the best way to populate correlation I'd.
I have tested a little bit further, so I can resume: - for create and update you would need 2 flows - no attachments are synced - work notes and additional comments are not synced - when I resolve the source incident (include to fill out resolution code and close notes) the flow results into an error ("Error: Operation Failed Details:Data Policy Exception: The following fields are mandatory: Resolution code, Close notes (Process Automation.9aa649b0b3f0030024a3051a16a8dc3a; line 6)"
Hi Gaurav,
It's a great tutorial. Thank you for uploading it. I just want to provide a small suggestion.When you are showing 2 different instance,please change the theme of any of the instance and you can change the Page Header Caption in order to make it more clear so that every time we dont have to check the URL to see different instance.
Thanks for suggestion. Will take care next time.
Please Like, Share and Comment on my videos..
Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
Thanks for making this video. keep making such kind of videos Because Sharing knowledge is like caring
Hello Gaurav,
Thank you for uploading these type of videos.
It is very usefull, also please help to make video bidirectionl to create/ update incident
Awesome video.....And now I'm interested in Integration as well😊
Great! Working on BiDirection app, You will get it soon.
Please Like, Share and Comment on my videos..
Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
@@SAASWithServiceNow sure😊
Hello, great tutorial. I have built up such scenario manual by soap web services and a lot of coding. I have found out, that add an attachment into the incident, will not trigger the business rule on incident table. Adding a worknote or comments will run the business rule on incident table even the data are saved into "sys_journal_field" table.
How are attachments, worknotes and comments are handled on your example using integration hub ?
Unfortunely I can not install this plugin on my personal developer servicenow instance (or can I ?)
Have you enabled Enterprise Plugin of Integration Hub in PDI.
Hello , good hint, How do I do this ?
@@detlefbiedermann7174 Go to Developer Portal, Click on Manage in left side where your instance shows up. You will see first option to activate plugin. Click on it and you will find enterprise plugin for integration hub.
What if there are user defined fields on Incident form on source instance and in target we dont have it yet and then add them manually, will these steps ensure data transfer of all the fields? Please respond , I have a current task of integrating 2 instances for HR cases.. thanks.
Thank you for video!! Can you please help with docs or video which had servicenow to jira integration using integration hub?
Let me check that.
Hi Gaurav,
can integrationhub used as IT discovery tool to pull asset details CIs, service to servicenow.
How to update the correlation display and ID fields once the record is created. Since update can be done the correlation id is not empty.
Thanks for the video.
Couple of questions
- why do you need to assign "ITIL" license to the SaaS user?
- why can't the SaaS user act as an ESS user?
In other words, is it mandatory to assign an ITIL license to leverage the ebonding?
Thanks.
Great Video.
But There is one bug, when we use this ebonding spokes it will create n no of incidents or you can say recursion takes place. Need to know how to stop that recursion.??
Great video could you please put some video like showing integration with some other ITIL tool for e-bonding like BMC Remedy
How to build a flow designer to create and update the existing record in a single flow
I'm trying to create a flow for integration hub where I want to Triger both create and update action in a single flow.
when I use Create or Update action, it is creating new record again and updating it in target instance rather it should only update existing created record in target instance.
while creating credentials, which password do we have to put in the "Password" field, the destination instance password?
Hi Gaurav, Great Tutorial , Can you please let me know how can we set the Ebonding with multiple service now instance imagine a MSP scenario and we need to create connections with multiple servicenow of client
In Servicenow Flow Designer Actions in above video I am not able to see Servicenow ebonding Example? SO what we should do to make it visible in actions?
Very good video. Thanks. Please can i ask you if you have more connections and credentials how do you assign them to the flow or action to know which one use ? Thank you very much
Hi gaurav why did you create integration user in destination instance and what is the significance of giving those two roles to that user?
How your api call from source instance will be authenticated in destination instance. If you see I created credentials in Source Instance which is from Destination instance so that when Source instance will try to connect to destination , can be authenticated. The reason for two roles which I also mentioned in the video that the user you are using in this integration should have access to create or update incident which ITIL role and rest_service is for providing access to connect via rest for that user.
Please Like, Share and Comment on my videos..
Please bookmark my new site for ServiceNow Blogging.- www.saaswithservicenow.in/ and Like my Facebook Page- facebook.com/saaswithservicenow/
@@SAASWithServiceNow thank you so much gaurav
Hi Gaurav, I have followed what ever you mentioned but it is showing this error: Error: User Not Authenticated Details:Required to provide Auth information (Process Automation.204645b0b3f0030024a3051a16a8dcf8; line 6) Please help me over here.
Thanks,
Sakeena
how can we do the same for the change requests or problem application?
Question: on the flow there is no connection selection, I assume that the incident, is sent to every connection of "Connection Alias = sn_ebonding_ah.ServiceNow" ? Right ?
same issue wit me
thank u sir u r really doing a great work.
Hi Gaurav,
Thanks for the informative video. I've a doubt here. Is it also possible to integrate multiple instances at at time (with the same connector - I've checked 'allow multiple instances' checkbox in the connections alias )but it is only picking the first connection. Can you help me in this?
Hi sir, it's working effectively.
Could you please help out,
How can I populate a correlation I'd (incident number from source intance) in the destination instance.
Please guide me the best way to populate correlation I'd.
Excellent video
Hi could you please provide video on update remote incident
Hey do you have any plans to post videos on creating custom actions.
Will try to upload soon.
@@SAASWithServiceNow Thank you, await for the same :)
Thanks 🙂🙏
I have tested a little bit further, so I can resume:
- for create and update you would need 2 flows
- no attachments are synced
- work notes and additional comments are not synced
- when I resolve the source incident (include to fill out resolution code and close notes) the flow results into an error ("Error: Operation Failed Details:Data Policy Exception: The following fields are mandatory: Resolution code, Close notes (Process Automation.9aa649b0b3f0030024a3051a16a8dc3a; line 6)"
Thanks, so how can we fix that to ensure there is a real-time sync and when the ticket is closed in either of the instance, the other gets updated?
Found the fix. Make changes in script include.
@@vipulgupta8694
can you share/show your script?
and if I resolve the incident on destination, there is no sync back to the source incident.
great!!!!
How to get connection alias name
Anyone have created Bi-directional integration between servicenow instances using e-bonding?
Poor explanation