The Kano Model - How to delight your customers

The customer is always right? Well not always, but they're always the customer. The Kano model explains how to please them and stop to stop pissing them off!
#Lean Six Sigma
#Six Sigma

[@bennylee3077]

i love your elaboration and examples of this KANO model. Thumbs up

[@Itsme-vd3dx]

Your canal is like a gold mine, thanks!

[@paulallen5321]

Thanks...

[@michalnowak3558]

Just a question,what about value?Is it not one of the principals?Your wish for specified feature could be just uneconomical like for example HDD on a car compared to use stick,or am I missing something.If I was to pay for a big storage on the phone,it maybe unjustified when cloud could cost a friction of the price and my data will end up there eventually anyway.I am probably wrong as the value would be another step in the process of six sigma and Kano Model is just about satisfaction.Useful videos anyway and good work ,thank you!

[@paulallen5321]

Michal - Good to hear from you. I think you're understanding something very important. That customer value can change very quickly. The HDD on my car was perfect 10 years ago when a memory stick storage was very small. But maybe now you are correct maybe there is better solution. Thanks for the positive comments...

[@pinkietoes]

Very informative, thank you

[@paulallen5321]

Pinktoe - Thanks for the comment, if you like my video's please take a look at my book 'dink tea and read the paper' on LULU.COM. I think there is discount currently....

[@SuperNij]

Thank you!

[@paulallen5321]

No Problem Nigel - I really enjoy creating this content to share what I've learned...

[@احمدابو-و5س]

thank you