Thanks for this video. When I disconnected the coupler as part of the process to remove the hose, a small black o-ring or washer fell out. I found it on the floor of the cabinet once I had disconnected the coupler. Your video does not mention that at all. Where does that come from? Between the coupler and the faucet? Or between the coupler and the hose end? Thanks!
Hi Graham, thank you for contacting us. The o-ring comes from between the coupler and the hose end, but if it has fallen out, the quick coupling would need to be replaced. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? Once our team knows which coupling you have, they can further assist you. - GROHE Social Team
The 12 365 OEM replacement part as shown on the diagram does not fit the hose thread. It is smaller than the original. How do I order the correct part since ordering by the original part number does not get the original part?
Hello Doug, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
![How To Remove/Uninstall A GROHE Kitchen Faucet Or Mixer❗[Full Tutorial]](http://i.ytimg.com/vi/HRZ1QOinJsE/mqdefault.jpg)
So if I get a quick coupler with a green color my flow would be unrestricted and therefore much larger?
Thanks for this video. When I disconnected the coupler as part of the process to remove the hose, a small black o-ring or washer fell out. I found it on the floor of the cabinet once I had disconnected the coupler. Your video does not mention that at all. Where does that come from? Between the coupler and the faucet? Or between the coupler and the hose end? Thanks!
Hi Graham, thank you for contacting us. The o-ring comes from between the coupler and the hose end, but if it has fallen out, the quick coupling would need to be replaced. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? Once our team knows which coupling you have, they can further assist you. - GROHE Social Team
The 12 365 OEM replacement part as shown on the diagram does not fit the hose thread. It is smaller than the original. How do I order the correct part since ordering by the original part number does not get the original part?
Hello Doug, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
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