Evolving your support org to thrive in the AI era

This week on The Ticket podcast, Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, sat down to discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.
🗂️ Chapters
00:00 Embracing the Opportunities of AI in Customer Service
02:25 The Evolution of Support Teams at Intercom
09:55 The Changing Role of Support Reps
21:01 Measuring Success in an AI-driven Support Organization
27:40 The Future of Support Orgs: New Roles and Blurred Lines
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No hay versión para México? Y tienen un plan de instaciones ilimitadas en páginas web?