HEAD Helmets: RADAR and RACHEL Elastic Exchange

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[@chancewilson207]

Can’t wait for the Radar helmet to go on sale!

[@thetravlinman8111]

Frustrated that my helmet did not include the elastic replacement and tool.

[@PhillipsTravels]

Where can I buy the replacement elastic ? UK Based

[@headsnowboards]

Hi Daniel, please get in touch with the dealer, where you have bought the helmet. All HEAD authorized dealers can order the spare part for you. Another option would be to get directly in touch with our customer service ([e-mail]) who can help you. Best regards, Kathi from HEAD

[@frankattelmann368]

Hallo,
bin auch verzweifelt auf der Suche nach diesen Ersatzteil.
Kann mir hier jemand weiter helfen,wo ich diese erwerben kann?
Grüße Frank

[@headsnowboards]

Hallo Herr Attelmann , bitte wenden Sie sich an den Händler, wo Sie ihren RADAR Helm gekauft haben. Dieser kann das gewünschte Ersatzteil bestellen. Ansonsten würde ich Sie bitten, sich an unseren Kundenservice [e-mail] mit Ihrem Anliegen zu wenden. Vielen Dank und freundliche Grüße, Kathi von HEAD Snowboards

[@jackMT09]

I have the Radar 5k which did not come with a spare elastic or tool. My elastic broke on my first weekend of use. I have contacted head support who passed me over to head Australia and I have sent multiple emails to no support what so ever. This was not a cheap helmet and to be unable to use it for the last month due to the lack of access to spare parts is not good enough. Please contact me to help me get my expensive helmet back in service.

[@headsnowboards]

Hi Jack, we apologize for the inconvenience. I've followed up with our colleagues from Australia and asked them to get in touch with you soon and help you to get spare parts for your helmet. I ask for a little patience. Thanks and best regards, Kathi from HEAD

[@jackMT09]

@@headsnowboards Thank you for your help Kathi, I appreciate it :)