Hi there! 😃 YITH WooCommerce Subscription does not include an option to select the start date, the start date of a subscription is the day on which the order is paid for. Feel free to write to us through the following link in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
Hi there! 😃 You should have no problem activating our plugin on your site but please, take into account that you will probably have to configure your subscription-based products with our plugin settings as you can see here: docs.yithemes.com/yith-woocommerce-subscription/category/creating-a-subscription/ and create the existing subscriptions in your admin dashboard given that there's no option to migrate them, you can see how to do that here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. If you have further questions, feel free to contact us through the following link: yithemes.com/contact-form/. Stay tuned! 😉
For example let’s say After the customer pays for sign up and gets access for a few days, after those few days will the customer get automatically billed for the subscription?😊
Hello Kiresh! Yes, the first payment will be schedule to happen right after the end of the trial period. However, please note the charge will only be automatic if you are working with one of the supported payment gateways for automatic billing, otherwise, the user will need to proceed with the payment manually from their My Account page. You can find detailed information about the supported payments for the premium version here docs.yithemes.com/yith-woocommerce-subscription/premium-settings/automatic-payment-methods/. If you have any questions, please do not hesitate to contact us directly yithemes.com/contact-form/. Best regards!
Hi, Usher! 😃 In order to allow your customers to upgrade or downgrade a subscription, the subscription has to be a variable product as explained here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/variable-product-subscription/ and then you need to enable the related option in the variations' subscription settings as explained here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/upgrade-and-downgrade/. This is the only option to "switch subscriptions", it is not possible to switch products inside the subscriptions but your customers would be able to upgrade or downgrade to the variations you offer. This is possible using our premium plugin, the free version of our YITH WooCommerce Subscription plugin does not offer this option. Stay tuned! 😉
Hi again! 😀 You can use any payment gateway that follows WordPress and WooCommerce guidelines but there are only specific payment gateways that allow our YITH WooCommerce Subscription plugin to process automatic recurring payments. For the free version, it's PayPal, and for the premium version, you'll find the supported gateways here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/supported-gateways/. As for the emails, they are available only in our premium plugin. If you do have the premium version, please, verify the emails are enabled in WooCommerce > Settings > Emails. If you have the premium version, the emails are enabled but they're not being sent, you can contact our developers through your My Account page so they can assist you: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
Hello Al Momin! In order to create a manual subscription from the backend you can refer to the following section of our documentation docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. Please note this option is available on the premium version of YITH Subscription. Of course, if you have any further questions, please feel free to contact us here yithemes.com/contact-form/. Best regards 🙂
Hello! In this case, as it seems you are already using the plugin, I kindly invite you to contact us through one of the following channels so our developers can further assist you 🙂 For the premium version you can submit a support ticket here yithemes.com/my-account/support/dashboard/; or for the free version open a new thread in the forum here wordpress.org/support/plugin/yith-woocommerce-subscription/. Best regards!
hello, i hope someone can answer my questions. 1.) so we have this subscription box to our website and set it’s billing date to every 28th of the month. however, our subscribers were billed on the 27th. we checked the date on the settings and it clearly says “Day 28”. Then why was our subscribers billed during the 27th? how can i fix this? 2.) Can I manually charge a subscriber? we have a problem because a customer signed up for the subscription box yesterday (April 27). Technically, she should be charged today (April 28) and she should receive a box next week. Since it charged the day before, she will not be charged until next month. Is there a way to manually charge her? 3.) how can i set an admin email notification whenever there is a subscription placed? i am really hoping that you can help me.
Hi there! 😄 In order to properly assist you, we need to direct you to one of our support channels so you can verify this with our developers as unfortunately, we do not offer technical support through this channel. If you're using the premium version of our YITH WooCommerce Subscription plugin and you have an active license on your site, please, submit these questions to our developers through your My Account page adding your WP credentials: yithemes.com/my-account/support/submit-a-ticket/. In case you're using the free version of our plugin, please, post this as a new thread in this forum: wordpress.org/support/plugin/yith-woocommerce-subscription/. Either way, our developers will answer as soon as possible 😃 Stay tuned! 😉
Hi there! 😃 With our YITH WooCommerce Subscription premium plugin, you can create a variable product subscription as explained in this documentation page: bit.ly/3A50TxU. You can also check out these two examples from our live demo that were created this way: bit.ly/3qAjiiX and bit.ly/3GEw5Xd. Stay tuned! 😉
Hi there! These are the emails available in our YITH WooCommerce Subscription premium plugin: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/emails/. You'll notice that there's a renewal reminder email that is sent 15 days before the due date by default but you can choose to change that in WooCommerce > Settings > Emails. Take into account that the free version does not include these emails. Stay tuned! 😉
@@dineshrajN Hi:) From the following link you can find the detail of all the emails available with the premium version of YITH Subscription docs.yithemes.com/yith-woocommerce-subscription/premium-settings/emails/. Best regards!
@@dineshrajN Hello! To be able to properly check about your inquiry, you can contact our developers directly indicating in more detail the exact feature you require so they can further advise and assist you;) For the premium version you can submit a support ticket here yithemes.com/my-account/support/dashboard/ ; or for the free version open a new thread in the forum here wordpress.org/support/plugin/yith-woocommerce-subscription/ . Best wishes!
Hi, Noah! 😃 That's correct, we don't have lifetime licenses, they have to be renewed every year to keep getting the monthly updates and have access to the support dashboard where our developers offer in-house support. Feel free to write to us through this contact form in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
Raadhe Raadhe for this great plugin...
Thank you for the great video!
Thank you from India..
Hello Rahul! Thank you for your feedback! Stay tuned🙂
Thank you medam
Is there an option for a customer to select the subscription start date?
Hi there! 😃 YITH WooCommerce Subscription does not include an option to select the start date, the start date of a subscription is the day on which the order is paid for. Feel free to write to us through the following link in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
💙💙
Hi, I already have subscription plugin and active subscribers. And I'll like to switch to your plugin. There won't be a problem?
Hi there! 😃 You should have no problem activating our plugin on your site but please, take into account that you will probably have to configure your subscription-based products with our plugin settings as you can see here: docs.yithemes.com/yith-woocommerce-subscription/category/creating-a-subscription/ and create the existing subscriptions in your admin dashboard given that there's no option to migrate them, you can see how to do that here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. If you have further questions, feel free to contact us through the following link: yithemes.com/contact-form/. Stay tuned! 😉
For example let’s say After the customer pays for sign up and gets access for a few days, after those few days will the customer get automatically billed for the subscription?😊
Hello Kiresh! Yes, the first payment will be schedule to happen right after the end of the trial period. However, please note the charge will only be automatic if you are working with one of the supported payment gateways for automatic billing, otherwise, the user will need to proceed with the payment manually from their My Account page. You can find detailed information about the supported payments for the premium version here docs.yithemes.com/yith-woocommerce-subscription/premium-settings/automatic-payment-methods/. If you have any questions, please do not hesitate to contact us directly yithemes.com/contact-form/. Best regards!
Please how do I setup upgrade and downgrade options, as well as how to switch product to a different product. Please help...it's urgent
Hi, Usher! 😃 In order to allow your customers to upgrade or downgrade a subscription, the subscription has to be a variable product as explained here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/variable-product-subscription/ and then you need to enable the related option in the variations' subscription settings as explained here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/upgrade-and-downgrade/. This is the only option to "switch subscriptions", it is not possible to switch products inside the subscriptions but your customers would be able to upgrade or downgrade to the variations you offer. This is possible using our premium plugin, the free version of our YITH WooCommerce Subscription plugin does not offer this option. Stay tuned! 😉
is this plugin support razorpay ?and one more thing it is not sending automatic email to customer for renew reminder
Hi again! 😀 You can use any payment gateway that follows WordPress and WooCommerce guidelines but there are only specific payment gateways that allow our YITH WooCommerce Subscription plugin to process automatic recurring payments. For the free version, it's PayPal, and for the premium version, you'll find the supported gateways here: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/supported-gateways/. As for the emails, they are available only in our premium plugin. If you do have the premium version, please, verify the emails are enabled in WooCommerce > Settings > Emails. If you have the premium version, the emails are enabled but they're not being sent, you can contact our developers through your My Account page so they can assist you: yithemes.com/my-account/support/submit-a-ticket/. Stay tuned! 😉
How to add related subscription manually when I create an order manually?
Hello Al Momin! In order to create a manual subscription from the backend you can refer to the following section of our documentation docs.yithemes.com/yith-woocommerce-subscription/premium-settings/how-to-create-a-subscription-from-the-backend/. Please note this option is available on the premium version of YITH Subscription. Of course, if you have any further questions, please feel free to contact us here yithemes.com/contact-form/. Best regards 🙂
when I am creating a variable product it is showing like this price / 2 weeks but i want to show only price
Hello! In this case, as it seems you are already using the plugin, I kindly invite you to contact us through one of the following channels so our developers can further assist you 🙂 For the premium version you can submit a support ticket here yithemes.com/my-account/support/dashboard/; or for the free version open a new thread in the forum here wordpress.org/support/plugin/yith-woocommerce-subscription/. Best regards!
hello, i hope someone can answer my questions.
1.) so we have this subscription box to our website and set it’s billing date to every 28th of the month. however, our subscribers were billed on the 27th. we checked the date on the settings and it clearly says “Day 28”. Then why was our subscribers billed during the 27th? how can i fix this?
2.) Can I manually charge a subscriber? we have a problem because a customer signed up for the subscription box yesterday (April 27). Technically, she should be charged today (April 28) and she should receive a box next week. Since it charged the day before, she will not be charged until next month. Is there a way to manually charge her?
3.) how can i set an admin email notification whenever there is a subscription placed?
i am really hoping that you can help me.
Hi there! 😄 In order to properly assist you, we need to direct you to one of our support channels so you can verify this with our developers as unfortunately, we do not offer technical support through this channel. If you're using the premium version of our YITH WooCommerce Subscription plugin and you have an active license on your site, please, submit these questions to our developers through your My Account page adding your WP credentials: yithemes.com/my-account/support/submit-a-ticket/. In case you're using the free version of our plugin, please, post this as a new thread in this forum: wordpress.org/support/plugin/yith-woocommerce-subscription/. Either way, our developers will answer as soon as possible 😃 Stay tuned! 😉
can we create a variable subscription products??
Hi there! 😃 With our YITH WooCommerce Subscription premium plugin, you can create a variable product subscription as explained in this documentation page: bit.ly/3A50TxU. You can also check out these two examples from our live demo that were created this way: bit.ly/3qAjiiX and bit.ly/3GEw5Xd. Stay tuned! 😉
@@YITHOfficial Thank you for reply
how to send Renewal Reminders email to subscription customer email??
please help
Hi there! These are the emails available in our YITH WooCommerce Subscription premium plugin: docs.yithemes.com/yith-woocommerce-subscription/premium-settings/emails/. You'll notice that there's a renewal reminder email that is sent 15 days before the due date by default but you can choose to change that in WooCommerce > Settings > Emails. Take into account that the free version does not include these emails. Stay tuned! 😉
@@YITHOfficial can we send a custom message for subscription
and I want to check that which types of email received to customer mail for subscription
@@dineshrajN Hi:) From the following link you can find the detail of all the emails available with the premium version of YITH Subscription docs.yithemes.com/yith-woocommerce-subscription/premium-settings/emails/. Best regards!
@@dineshrajN Hello! To be able to properly check about your inquiry, you can contact our developers directly indicating in more detail the exact feature you require so they can further advise and assist you;) For the premium version you can submit a support ticket here yithemes.com/my-account/support/dashboard/
; or for the free version open a new thread in the forum here wordpress.org/support/plugin/yith-woocommerce-subscription/
. Best wishes!
You don’t have lifetime plugins.
Hi, Noah! 😃 That's correct, we don't have lifetime licenses, they have to be renewed every year to keep getting the monthly updates and have access to the support dashboard where our developers offer in-house support. Feel free to write to us through this contact form in case you have further questions: yithemes.com/contact-form/. Stay tuned! 😉
how to contact u directly any contact please share
Hi! You can reach us directly via email from this page yithemes.com/contact-form/ 😉!