Good Service Is Killing Your Business | Anna Dolce | TEDxDavenport

Business and hospitality expert Anna Dolce delves into the differences between service and hospitality. She urges that “good service” is for dying businesses and as customers we should stop settling for it. This fun and insightful talk reveals the anatomy of hospitality and how hospitality is the single biggest game changer for every organization, family and individual. Anna Dolce is a life and business strategist, restaurant expert, writer and speaker. She traded her Miss Georgia (Europe) crown and national fame for a $40 shot at the American Dream. Anna became a restaurant owner within 2 years of getting her start as a bartender in Brooklyn NY. Anna then led operations of a restaurant group and founded an international business consultancy. Anna now coaches various entrepreneurs on business growth, organizational culture and human optimization. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

[@mysticvirgo9318]

Is not just in Hospitality.. is same in retail as well. Because Management is taught faulty customer service techniques

[@JaiMaJames]

WONDERFUL ! THANKS FOR SHARINGTHIS WISDOM!

[@annadolce1575]

Thank you!

[@ForeverPurpleNGold]

If there are no people there is no process. The key is to do more and talk less, it's about creating relationships and be attentive

[@pksvideosandphotos4882]

In India also 99 percentage people are friendly and helpful with everyone, and also great good hospitality is given to Indian People and also Foreign Tourists who come to stay in India or for any other things.

[@annadolce1575]

agreed

[@plusmaster100]

Anna Baldwin!

[@pranjaldas9915]

Sweet voice dear

[@JFields4]

Is This Girl On Dre Baldwin???

[@deidral.thomas1081]

Yep

[@HeikkiMc]

Just regurgitating what Bobby Stuckey has taught years before. Feels like she just loves crapping on restaurants/ hotels and feels a little out of touch from actual operations.

[@seanbates7876]

Unrealistic. Own or work in a restaurant. You can strive for this, but regarding consistent day in day out it is not going to happen. 3 reasons. 1. Labor 2. turnover rates 3. Social media. Its a dying art, I agree to that point.

[@annadolce1575]

Sean, I have worked and owned a restaurant. You become your expectations. Hospitality takes care of all 3 challenges you mentioned. Thanks for sharing.

[@Camel76]

No, bad service is killing businesses.

[@sr7791]

She’s got nice feet