MARC JACOBS TOTE BAG UPDATE| Quality issues??| Marc Jacob's Warranty| Moknowsbeauty
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- Опубліковано 11 лип 2024
- Hi everyone and welcome back to my channel! I do not like doing these kind of videos but I felt it was my duty to update you all on what's being going on with my Marc Jacobs totes.
Bags Mentioned:
The Tote Bag in Small Splatter (out of stock)
The Tote Bag in Small Regal Orchid (out of stock)
The Tote Bag in Small Cement
www.marcjacobs.com/default/th...
The Tote Bag in Mini Morning Glory (out of stock)
Check out my Marc Jacob's Playlist
• All things Marc Jacobs
Info on lighter used
www.amazon.com/MEIRUBY-Lighte...
Email: moknowsbeauty88@gmail.com
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Wow the fact they allow you to keep the defective bag instead of returning just to resale is amazing. That saves someone else from being heart broken and allows you to still carry the bag if you choose. Plus you git a free bag out of it and can still rock the brand. Thats simply amazing. Quality control issues are everywhere so it helps when atleast there is great customer service. Tfs and enjoy the new cement. Great neutral color.
I would've gladly sent it back to them if they would've sent me the same color. That color is just the perfect shade of purple. Despite the issues with mine I'm still glad we got it and after I get it repaired I am going to baby the heck out of it🤣. I am thankful that they still tried to make things right and this was definitely a lesson learned for me. Thank you so much for watching 🤗
Such a great video! We are twinning on the cement! I love the color so much and can’t wait to rock it. It goes with so much! You have a beautiful collection! Great video! TFS🌺
Bag twins!! Thank you!! I'm so glad you enjoyed this video💖. I agree, its a nice neutrual and its so perfect! Thank you so much for watching 🤗
OMGosh😱 Mo
I’m so sorry that ur having bag issues.
My heart dropped! 😢
Thx for sharing this video with us!
Take care and have a beautiful day!
🌺🌸🌼🌼🌸🌺
Yes its definitely a bummer but I'll work through it. I was nervous to do this video but I'm glad I sucked it up and did it anyways lol. Thanks for watching 🤗
Thanks for the info on the warranty! I will definitely be purchasing directly from Marc Jacobs.
You're so welcome! I made the mistake of purchasing 2 bags from vendors so I definitely wanted to get the word out! Thank you so much for watching 🤗
This is useful/informative video. Thanks for sharing. Love your handbag collection.
I'm so glad this video was helpful to you💖. Thank you so much for watching 🤗
TFS!!!!! I was up in the air about The Marc Jacob's tote bag after watching some UA-cam videos. I still think I may but I will definitely make sure to purchase from there website. Thanks for the info it was very helpful.
You're so welcome! Yes I highly recommend purchasing from their site if you decide to grab one of his bags. It will definitely give you a peace of mind to know that your bag can be covered for a year after purchase. Thank you so much for watching 🤗
Hey thanks for letting bus know about the issues you encountered. Glad they were able to replace your bag but hopefully you’ll be able to get your violated bag fix, is just a beautiful bag. Now I need to go check on my bag now 🤦🏽♀️
Hi Carmen, no problem! I'm so glad this video was helpful. I will definitely keep you all posted on my bag repair. I love my bags so much and it breaks my heart to see them with issues such as these. Thank you so much for watching🤗
I just ordered the cement color. I’m so excited, I can’t wait! It’s my graduation present for finishing nursing school 😊
Aww well firstly, congrats on graduating from nursing school🎊🎊🎊🎊!!! Thats so exciting and I wish you the best on your new journey 💖. Cement is so beautiful. You chose a great color!! I hope you enjoy it and thank you so much for watching 🤗
OMG! When you put the lighter on the popped stitch.👀 I was scared for you and me too. 😅😱 And that lilac MJ tote is so pretty! 💜 I’m glad that MJ sent you a replacement bag.
🤣🤣🤣🤣my hand was shaking and everything!🤣🤣. Thank you. I absolutely love that tote! I need to preserve it for as long as I can. I'm so glad they tried to make it right also. Thank you so much for watching 🤗
Awesome video - thanks for sharing! I don’t have any MJ totes but this is good to know! I
I'm so glad you enjoyed this video! I appreciate you taking the time to watch 🤗
Hi Mo! I’m definitely not brave enough to use a lighter near my bags. 🤣🤣. Glad they gave you a new bag. 👍🏻
Good morning Andrea! 🤣🤣🤣I was sooo scared. My hand was shaking and everything 🤣🤣. Thanks for watching 🤗
Watching 👀 love your bags in the background
Thank you!! I am back on my pink kick so I had to pull out the pink beauties. Thank you so much for watching 🤗
You look beautiful I love how you have your bags displayed great video sis I hope you have a great week 🥰
Hey sis! Aw thank you for your sweet compliments. I truly appreciate you taking the time to watch 🤗
Wow that’s kind of disappointing but I guess stuff does happen. Interesting how the warranties work. Wow your pink collection is dope af cuteness overloaded for sure. Tfs
Hi Robin! Yea it really is a bummer because the tote bag is such an awesome carry and very practical for me. Aww thank you! I just love my pink beauties 😍. Thank you so much for watching 🤗
Although I know it was disappointing of bag defect, sounds like MK have great customer service. I purchased this bag in the same color because of your video from the same MK store. Love it!! Didn't know about MK one year warranty. Will definitely inspect after each round of wearing mine. The cement MK tote bag is gorgeous, you made a beautiful choice of color, ENJOY! Thank you for sharing!
Good morning! Yes their customer service was great and I think thats what really matters after purchasing an item. Things can and will happen. Aww thats so awesome and I'm so glad you're loving your bag!! I hope that it stays perfect for you🥰. Thank you! I've really been enjoying this cement color. I would've never picked it up but I'm so glad that I did! Thank you so much for watching 🤗
Hey sis! I so appreciate your time, concern & thoroughness! This is definitely not good for the brand to see you’ve experienced issues with all of your bags! I am glad you were able to get a replacement but the warranty needs a lot of improvement! I feel all of their bags should be covered no matter where they were purchased because they were all manufactured by MJ.
Hey sis!! No problem! I hate that I didn't fully read the warranty but now I know and want others to be aware. I agree, it definitely needs some improvement! Hopefully they will work on making it better. Thank you so much for being a listening ear during this time and for watching 🤗
Hello! That is disappointing about the quality of the bags.Thanks for the honest review on these bags.You picked out a pretty color (cement). Tfs 😊
Hi Monique! It really is disappointing but I do hope they improve their quality because their bags are very beautiful. Thank you, I really love the cement color. TFW🤗
Sorry about the glazing issue... but I'm glad they sent you another... The color is stunning. It's good the paint splatter bag isn't having threading issues any longer... I know even with everything they are still beautiful bags... tfs your experiences 😊❤
Good morning Darla💖. Yes I am so glad they tried to make it right. I am really trying to give these bags extra care and attention because I love them so much! Thank you so much for watching 🤗
Hello! I'm a new subscriber as of this summer. I'm so so grateful for this video. After watching it, I reached out to MJ regarding my leather tote. I ordered it in mid-June and it was already showing wear on all for bottom corners of the bag (without carrying it everyday). Thanks to you, I reached out the warranty department and I too will be getting a replaced. They still have my same color in stock (argan oil) but I'm sad that this issue even happened. Makes me nervous to order another tote in the future. I too hate they don't do repairs but happy to be getting a new one. I just hope there aren't issues with this one too. Thanks again for making your content.
Hi Michelle!! Aww welcome my friend!!! I'm so glad my video was helpful to you. I really hate making videos like this especially when I love a bag lol but I am glad to know that it helped you in getting your issue resolved. Its a real bummer that you're already seeing wear without really using your bag but I hope your replacement wears better for you💖. Thank you so much for watching 🤗
@@moknowsbeauty I hope so too!! Even though its a replacement I still paid a pretty penny for the orginal lol. I do adore the bag though. I hope you're having better luck with your cement bag. Seeing you with that color made me want that one too lol!
I bought mine 5 days ago in the color bronze green and already see the wear on the top corners! It's unacceptable. I am dissapointed so much.
I am sorry you had these issues with your Marc Jacobs Tote! I remember quality issues began to occur with his handbags in the early 2000's, which is why I never purchased his handbags. Your hamdbags display is such a beauty and you are looking great.
Thank you, its truly a bummer but definitely a lesson learned! Aw man I had no idea about their past quality issues. Seems like they still have a long way to go in that department. Thank you, I love having the displayed. Thank you so much for watching 🤗
@@moknowsbeauty 🙂
That's awesome that they sent you a replacement bag and still let you keep the defective one! You could actually sell that bag to help pay to fix the lavender one. 😘
Hi Maranda! I agree! The customer service was amazing! My plans was to sell until I saw the cement color🤣🤣🤣. I love it just as much lol. Thank you so much for watching 🤗
Your background is so beautiful! Your editing is par excellence! It made me smile despite the sad aspects of the video. I think it is ridiculous that this brand only stands behind their products if you buy directly from them. I can sort of understand the “no repairs” thing if they don’t have artisans but it is very disappointing. I’m so sorry you had such experiences. I like the cement color a lot. I think you sharing this info helps us be informed consumers. Thanks for sharing! Peace and love..Suz What ☮️💛
Good morning Suz, thank you! The editing really helped me this go around because I did not enjoy recording this video lol. I agree, it is very ridiculous! At first I was going to argue them about it in saying that the booklet that comes with the bags have one year warranty but after looking through them, it doesn't say it anywhere😞. It only states it on the website. Thank you, I really love the cement color as well. I'm hoping it holds up better for me. Thank you so much for watching 🤗
The totes are so cute!
Thank you! They are super cute and fun.
Hello Mo, I’m so sorry about the stitching mishaps with MJ totes. I’m glad you are sharing this information with us. Those bags are to costly for that to have happened. And it shouldn’t matter what store you bought them. I know how you’re feeling because my QVC red Olivia (Ace) satchel did the same thing on the handles on one side so I returned it and haven’t received a new one back yet. I’m so disappointed because that was my grieving bag due to loosing my pet. Let us know the update on your pink MJ tote and the wear of the replacement one. Girl you gonna have me expecting mine again, I did purchase from their online store. Your MJ bags are so beautiful! TFS 😎🦋
Thank you, it truly is a bummer but I'm willing to do what I need to do to preserve my beauties. I love them so much. Aw man I'm so sorry to here about your Olivia Ace. Did they not give you a time-frame on when you'd get a replacement? Is it QVC that would have to send it to you? I'm so sorry for your loss🙏🏾. Yes I have to inspect my bags real closely when I move out of them now because you never know. I'll definitely keep you guys updated😊. Thank you so much for watching 🤗
Great info, sorry to hear your beautiful lilac is defective. Love the new nude 💐
Hi Angie! Yes its so heartbreaking especially considering the cost. Thank you, I really love the cement color as well. Thank you so much for watching 🤗
Good 👍 info to know, I bought 1 Marc jacobs tote but I returned bcuz I just wasn’t impressed for the money . I know they r popular and I still think they r cute. Maybe I will try the canvas ones. That pink is so cute, awesome that they sent u a new bag tho. Tfs 🌴🌻💜
Honestly, I was very nervous about doing this video because they are very popular bags but I feel as a consumer we should definitely be aware of what we're getting into. I am not really hurt about my canvas one because it was a reasonable price but the leather ones were close to 1k together. Thats a lot of money to have these kind of issues. I am grateful that they tried to make things right though. I hope you love the canvas one if you ever decide to try it out! Thank you so much for watching 🤗
Loving those hot pink bags backgrounds. 😍 That’s brave of you to burn that pop stitch. I like that lighter too was that from Amazon? Love the purple bag. Oh no… Now idk if I should buy another MJ tote I was thinking of another one but not from MJ store..🥹 - Right if they don’t do repairs then what’s the point 😂 Beautiful new tote color👜 It can go with a lot of the SLGs you have too. Girl what is going on with your MJ totes… Now, I have to check my tote when I get home. But these are awesome and great info. Love these types of informative videos. Definitely TFS Mo.💕💜
Aw thank you! I am back on my pink kick so I had to pull those beauties out on display. Haha omg I was so scared to light that stitch. You're right! I did grab it from Amazon😊. I have no idea what's up with me and MJ totes🤣🤣🤣clearly they won't let me carry them without having some kind of issue🤣. I am thankful for the replacement though and can't wait to carry it. Thank you so much for watching 🤗
Thanks for sharing! I got the purple mini tote bag this summer from Bloomingdale’s or the like. Hope I don’t have any issues!
Hi Asha! I hope you don't either🤞🏾. Its a pretty color and such an awesome bag. Thank you so much for watching 🤗
Thank you so much for sharing darling. I need to check mine, never pay attention it. I purchased from Farfetch so I don’t have warranty 😢Awesome video 💕
H Irene! Yep unfortunately they wouldn't be able to cover your bag. You would have to report to Farfetch if you did have issues but I'm hoping your bag is perfect🤞🏾. Its very pretty. Thank you so much for watching 🤗
Thanks for the information
No problem! I thank you so much for watching 🤗
Your MJ bags are beautiful, especially the pink one!🌸😍 It's a shame about the quality issues, and MJ's warranty restrictions. You would think at their price points that they'd have a repair program.🤔 I hope your bags don't get worse so that you can at least enjoy your bags for a longer period of time. Thanks for sharing your experience, I think it's very helpful to others who might encounter the same issues.😊
Thank you, the pink one is my fav!! It really hurt me the most to see it have issues😫. I agree! They're bags are pretty pricy for them to not be able to repair. I do hope that they improve their warrant program. No problem, as hard as this was I am glad that I did this video as well. I'm sure it will help somone. Thank you so much for watching 🤗
Not the pink! 😢. Thanks for the review Mo.
Yep the pink😞. I think that one hurt the most.
Thanks. Nice video. I learned something. I just bought my first MJ and I had to do an unboxing video on my UA-cam channel. ❤
Thank you! I'm glad my video was helpful to you. Congrats on picking up your first MJ bag😊. I hope you enjoy it💖. TFW 🤗
@@moknowsbeauty Yessssssss. 💕🩷💕
I really am shocked Jacobs quality is not at par. I have only 1 tote the red one and now I am definitely not inclined to buy more🙈 thank you so much for sharing your experience🥰❤️
Yes its definitely a bummer because his bags are so beautiful. I will just have to give them some extra care and attention. I do hope your red bag wears well for you 💖. Thank you so much for watching 🤗
Oh wow that is not fun at all when it comes to your handbags, I'm glad that you got a replacement though. Thanks for sharing this information now I know how their program works. Enjoy your week Mo.💖😎
Hi Dawn! No its not fun at all. The more I collect handbags the more I realize how important after care service is. I am glad they tried to make it right though. Thank you so much for watching 🤗
@@moknowsbeautydid they replace it wit the same color or a different color
I wonder what colors they’re going to bring for FW 22/23 👀 I just placed an order for my first MJ tote on Farfetch. They have a 15% code, so might as well. I got a mini in Cement. I would have preferred Regal Orchid, but it’s sold out everywhere in the mini size and I don’t want the small. The resale market is crazy. I’m not paying the prices they ask for. So Cement it is 🥳
I believe that sunflower, teal, and burgundy will be dropping soon because I did see those colors advertised st Neiman Marcus recently. Congrats on getting your first MJ tote!!!!! Cement is a great color to start off with. Omg I agree, the resale market is so crazy. I do not understand why people take advantage in that way. I hope that you enjoy your new bag! Thanks for watching🤗🤗
Wow, that's good to know about the Marc Jacobs totes -- I've been eyeballing the mini red one but I can't quite justify it yet. And now I don't know if I'd even bother! That is no coincidence! My first thought when they said they don't do repairs but will send you a free replacement was "Well fine, she can sell the replacement bag and use those funds towards the repair of her lilac bag!" I don't know why they wouldn't just refund you like half the purchase price if not more. Maybe it's cheaper for them to send you another bag? Clearly their quality control sucks so they don't mind tossing bags here and there!
I agree, their whole warranty program is suspect and they should really work on improving it. Their bags are really cute so they should really invest more in the quality of their products. The whole situation is interesting but this whole experience had been a lessom learned. Thank you so much for watching 🤗
Oh noooooo. I can truly see the disappointment on your face. I'm sorry you're having such issues. OAN ...The cement is cuuute! TFS your story.
Hi Stephanie! Yes I'm very disappointed because I truly love my bags and would like for them to last for many years in my collection. The cement is cute!! After looking over it, its perfect! Thank you so much for watching 🤗
Hi Mo! Wow. This video was very informative! It's never easy to provide constructive criticism, but you did a great job with kindenss and a spirit of helpfulness. Did they offer an explanation as to why your bag is coming apart so quickly? For example, did they say it was due to a vendor they are no longer employing due to quality issues? Otherwise, with no explanation, and just an apology, the same thing can happen again and again. They need to source and correct the problem. I suspect that if MJ is significantly limiting who can claim a defective bag by excluding purchasers from other retail sites, then they know something is up with the quality of their products. Repairs too would become so costly for a company that isn't producing quality in the first place. Too bad, because their designs are beautiful! Glad you got a free replacement! A step in the right direction, but more needs to be done! TFS! Much love!
I was extremely nervous but I'm so glad I did this video. I really hope it is helpful to someone. They didn't offer an explanation at all. I agree, they definitely need to fix the issue so that the same thing doesn't continue to happen. I really hope they are able to improve because their bags are very beautiful and practical. Thank you so much for watching 🤗
Great video Mo! I learned so much! My only MJ bag comes from Bloomingdales. I never checked for issues. I should! Great video!!
May I ask which video editor you use? I am unable to add text on my videos. Thank you!
Thank you for sharing 💜💜
Hi Ilene! I'm so glad this video was informative for you. I actually use imovie to edit my videos. I have to split up the part that I want to insert text in order to do so. Thank you so much for watching 🤗
@@moknowsbeauty Thank you‘I’ll try that. Thank you for your help ❤️❤️
@@BagHound You're welcome 😊
I finally found the purple one today . I bought it . ❤
Aw yay yay!!! Congrats on finding that beauty!!! I hope you enjoy it 💜. Thanks for watching 🤗
@@moknowsbeauty thank you
Wow! Marc jacobs are know for quality. I wonder if it’s because of the recent demand for these bags. I have several Marc Jacobs bags and never had a problem
I think you're right because it seems like a lot of brands are having quality issues due to demand. Its very unfortunate. Thank you so much for watching 🤗
Very interesting 🤔 I don’t have any in this brand the bags are beautiful 👜 but the fact that they don’t have the color of your bag it’s kind of sad it’s nice that they sent you a new bag
Hi Tera! Yes it was definitely a bummer but I'm glad they tried to make it right. As much as I love thier bags I'll have to give this brand a break until they get better at their quality control. Thank you so much for watching 🤗
EXCELLENT CONTENT🔔
Thank you so much for watching 🤗
Gm Mo, love the collection but the constant quality issues is alarming, especially with a company that doesn’t do repairs or replacement of the exact color if it’s sold out….Anddddddd you better make sure it’s purchased directly from them for any type of recourse within a year of purchase. Definitely be delicate in your carrying to avoid as much damage as you can; but they still have a great look, Tfs and I love the cement color💖💖
Hi Jerseygirl! Yes this has definitely been an eye opener for me! I really hope they improve their warranty program because it needs a lot of work! Thank you! I will definitely have to baby my MJ totes a little more because I do want them to last at least a year or 2! Thank you so much for watching 🤗
You are so correct, every brand could have some type of issue… it all depends on how customer service handles the resolution. That’s what keeps me returning to a specific brand…thank you for sharing! ♥️❤️🤍🤎💜💙🖤🧡💛💚
Hi Rosalyn! Bingo!!! That is where I'm at now when it comes to this good ole handbag journey...just learning and making my way back to the brands that do me right after I've purchase their products. Thank you so much for watching 🤗
I would be so scared with a lighter in sorry your going through this glad non of my mj bags are doing this
Girl I was very scared lol but I'm glad I've been able to catch the popped stitching in time on my black one. I'm glad your bags are holding up for you. Honestly we have so many bags to carry that we shouldn't see issues with them. Thank you so much for watching 🤗
@@moknowsbeauty now that's a fact way to many bags lol and np
🤣💯😉
Love all 4 bags. I have a mini in slate blue and my only issue is it picks up lint . Would not buy the cloth bag again and I’m looking at the leather bag. Your video was very helpful and I’m sorry about your pink bag
Hi Tanisha! Ah yes, they definitely pick up lint. I have a ton of lint on my black one but it doesn't show much because of the splatter. I am glad this video was helpful to you. Yea I was the most hurt by the pink one😞. I've fallen so hard for it so its very sad to see it have issues so soon. Thank you so much for watching 🤗
Hi Mo, I really enjoyed the information you were able to provide in this video today. I am so sorry that you had the experiences with the stitching issues and the glazing issues, but the great thing about being a content creator is that you are able to get these issues out to people so they will know this going into purchasing their handbag or if something like this happened to them as well. So while I hate that it happened to you, I am really glad that you made this video just to make us aware. Now I got to go home and look over my bags! TFS🤗
Hi Reikko! I'm so glad you enjoyed this video💖. It was definitely a hard one to do because this bag style is so well loved and I didn't want to knock it in any way but I felt it important to give my experience on the issues that I continue to face even after giving the brand several tries. I hope your bags are good! Thank you so much for watching 🤗
I'm sorry about your bags MJ needs to do better their bags are too pricey for that, I have 3 as well and the Morning Glory is my favorite thanks for sharing 💗
I agree, they really need to become their bags aren't cheap. I hope your bags are good🤞🏾. The morning glory is my fav as well. No other bag in my collection compares to that color. Thank you so much for watching 🤗
I wanted the tote bag but just been so hesitant. I want the bubble gum pink or the denim patches.
I definitely recommend getting it from his site if you ever decide to. The bubble gum pink is so gorgeous and the denim is such a statement piece. You just can't go wrong. Thank you so much for watching 🤗
A free bag how nice! I would care less about glazing I would still wear it and keep it moving
Overall, I would've liked the bag fixed or exchanged, but I am glad that they made it right. For an almost $500 bag that has only been carried a couple of times with care, yea, it needs to be on point! Lol. Thank you so much for watching 🤗
Oh man I sure hate that you had to go through this my honest opinion is that it shouldn’t matter if I bought the bag from an authorized retailer of Marc Jacobs or their store website you should honor the warranty over handbag companies don’t do that that is so messed up I do hope you’re able to give Miss piggy prepared and now you got me sad on them because I have like four Marc Jacobs Bates thanks for sharing the information was definitely helpful
Good morning Mrs. Que. I agree with you completely. I wish that I had read their warranty before making a purchase especially when it comes to the leather bags because they aren't cheap. I plan to take both bags to a local repair shop to see what they can do. I hope that you don't run into problems with your bags🤞🏾. Thank you so much for watching 🤗
TFS! It's ridiculous that they will only resolve quality issues if purchased from MJ directly. Good to know and make informed purchases. What kind of lighter was that?
Right, I was very taken aback by that but now I know. I actually picked this lighter up from amazon. Its an electric lighter. I'll leave the link in the description for you! Thank you so much for watching 🤗
@@moknowsbeauty thanks for the link and the good info
You're so welcome 💖
I feel like the quality of most everything I purchase has gotten poor since Covid and it's not going to get better anytime soon. Prices have gone way up too so there is that as well. Like you said at least you got one bag replaced but I get the frustration that it wasn't the color you had initially ordered. I personally am taking a break from purchasing expensive items I can't see in person first and that makes me sad :( Tfs your experience Mo.
I agree 💯 with you. I'm starting to question a lot of bags more. I guess thats my que to stop and just be happy with what I have. Right, its super frustrating to not be able to get the color you have replaced. Like in my case, I appreciate the replacement but I'm still going to have to pay out of pocket to have my almost $500 bag repaired that I've only carried for 4 days. You're right its very sad that you have to do that now but hopefully things get better soon. Thank you so much for watching 🤗
I also got the Tote bag and the hardware chipped! The bag is 3 months old.
Oh nooo😱. I'm so sorry about your bag. I hate it when bags start to mess up so early on😔. I hope that you're able to get it repaired. Thank you so much for watching 🤗
Wow this makes me look at “MJ” differently. 👀
Yea its definitely an eye opener. I hope that things get better for the brand because their bags are very beautiful. Thank you so much for watching🤗
I purchased from the Marc Jacob’s store. I bought a medium tote bag. It came with popped stitching and some other defects. I contacted their customer service the same day I received it. They told me to contact their warranty dept. I did and they said I had to return it in ORIGINAL packaging and with tags still attached. They make it so difficult to get it taken care of. I ripped the plastic it came in. I did have the tags still on it. They weren’t willing to do anything else. So make sure you do NOT remove tags until you fully inspect bag.
Store official website*
Oh wow, that is horrible that they were that difficult with you smh. It sucks because that bag shouldn't have even made it out of the store with those kinds of quality issues. I hope that you were able to get a new bag. Thanks for sharing your experience. This will Def help others🤗
That is a bummer about the repairs
I agree it is but now I know. Thank you so much for watching beautiful 🤗
So what are the type of problems that are covered under warranty ?
The website doesn't go into details of the type of problems that are covered but it certainly tells you what isn't covered. From my experience, the warranty will cover bags purchased within 1 year of purchase that's deemed defective by them. I had only carried my purple tote for a short time when I noticed the glazing issues and I reached out to them. They deemed it defective. Here's a link to the warranty. I hope its helpful to you. Thanks for watching🤗
www.marcjacobs.com/default/help
Mo this happened to me with a Michael Kors bag. The bag was beautiful but the threads were breaking and just overall quality issues. So I called Macy's which is where I purchased the bag. Macy's instructed me to call Michael Kors. So when I called Michael Kors they refused to service or replace my bag because it didn't come from Michael Kors even though it was a Michael Kors bag. They even asked for the number from the inside of the bag and had me call their warranty department. So now I refuse to purchase anything from that brand. So I have to suffer your quality issue because I bought the bag from your authorized vendor!!!!!. Afterall Macy's didn't steal the bag right.
Oh nooo so MK is the same way???? Omg that is so disheartening because I really love that brand. Luckily I haven't had issues with my MK bags but now I know that if I did I would be out of luck because I rarely purchase directly from the brand😔. These brands really need to do better! In my opinion, a brand shouldn't care where you purchased thier products from...they should want to help restore the bag in order to keep their reputation good. I hate that happened to you as well😔. TFW🤗
Even if you didn't buy it at Marc Jacobs, if you've only used it a few times contact the shop were you bought it & they should replace or refund it for you. Or do you not have those statutory rights in the US? We certainly do in Europe. Only problem would be if you bought it from a private seller.
Hi! I purchased it from a department store. I'll certainly reach out to them and see what they can do for me. Thank you for that recommendation and thank you for watching all the way from Europe😍🤗
@@moknowsbeauty good luck.
@@AnnikenAllis Thank you
My black and white canvas tote bag is turning brown 😩
😲😲😲OH nooo thats not good. I'm so sorry about your bag. Thank you for taking the time to watch 🤗
If it was new, couldn't you have returned the faulty bag for a refund?
Hi! I'm not sure how I didn't see your question earlier. So I had this bag past the return timeframe so unfortunately they weren't able to refund me and they no longer had this color in stock for me to return 😢.
@@moknowsbeauty that's a shame.
It really is. I'll definitely learn from this experience.
Hi, on which email did you contact them ? I did send a mail but it has been two weeks with nos response
Hi. I reached out to them at warranty@marcjacobs.com. It tokk them about 2 weeks to respond to me
I didn’t see these colors in their website 😩💔☹️
They sold out so fast😔. I hope they bring them back because they are definitely best sellers. Thank you so much for watching 🤗
@@moknowsbeauty I swear I saw the purple one yesterday though. Now it’s nowhere to be found not even notify when in stock ☹️
@@elleinadcollection2510 Neimans has the purple mini on pre order
That sucks :((
It really does. I feel like so many brands are rushing products now and not taking the time to really check the quality of their products. Its such a bummer😫. TFW🤗