Business English: Participating in meetings 2.
Вставка
- Опубліковано 27 лип 2024
- That's the property or OUP
You are watching the video where Paul, the HR Manager at Quartz Power Group, called a meeting to discuss a new training program.
Remember when listening for the first time you need to get the main idea.
1) What is the reason for the meeting?
2) Who is chairing the meeting?
3) Who are participating in this meeting?
4) What issues are they discussing?
5) What solution have they come up with?
Now, watch and and catch some useful phrases to participate in meetings:
- Right, shall we get started?
- David, could you run us through the main points from the research?
- Sorry, can I just check - ...?
- Sorry, I am not sure I understand.
- Right, I see.
- Can you be more specific?
- Well, basically, it seems that customers ....
- So, are you saying that ...?
- I mean, ...
Here you can find the script:
englishtrainingweb.wordpress....
How wonderful to have such a mastery of the English spoken language.
Hi Elenda, the video is very useful and practical. the content of conversation is very really similar real situation of company. I would like to thanks to you!
Tks for posting. It's useful for me !
Thank you for your useful video!
Thank you for providing excellent content in this video. It would be greatly appreciated if subtitles were available for individuals like me who are beginning to train in English. Once again, I want to express my sincere gratitude.
Thanks for uploading this.
Thank you very much Elena! xxx from Argentina! :)
Glad I could help:)
Could you send me the transcript, please ?
thank you for posting this
j'ai adoré la vidéo, instructive, exhaustive et pédagogue. à bon entendeur. #comprendraquipourra #saféréflécjhire #proudtobeESSCA
#EsscaMV 🤪
quelle vidéo intéressante, la pointe de la langue anglaise, business meeting de qualité #calltoorder #ESSCAMalaga
Hi Elena, thanks a lot for uploading this video! It's very helpful! What's the name of these video series? Is this from a book by Oxford?
It's from the Business Resluts series
hello what type of meeting is this
Really helpful !Tnx
This is a lofty capture on film . thankfulness instead of redistribution
Actually...its piracy...this script and the video are copyrighted ;)
Do you know the name of the actress who plays Maria?
Hi. Thanks. Is it possible to have a transcript of this video somehow please?
hi, Evgenia. here is the link to transcript below the video
follow the link below the video then scroll up and at the bottom there is another link (sorry it's too long way:(
can someone send me a transcript of the Video please?
Hi
Tell me what you do with transcript of this video until I can tell you
Paul is the human resources manager at
00:16
quartz Power Group he has called a
00:19
meeting with some of his colleagues to
00:21
discuss a new training program right
00:23
shall we get started well we're here to
00:28
talk about a new training program for
00:30
the call center David I asked you to
00:33
come because you were involved in the
00:34
market research we did so I thought you
00:36
could give us a short summary of the
00:38
findings and Anna obviously it's your
00:42
customer service teams who will be
00:44
affected by this yes exactly so we
00:48
thought you might have some ideas on the
00:49
best way to approach the training
00:51
program and Maria will be developing and
00:54
running the training okay David could
00:58
you run us through the main points from
00:59
the research sure we worked with a
01:04
market research agency over a period of
01:07
a few weeks to gather information about
01:10
our customers and what they thought of
01:12
us and the results were well mixed sorry
01:18
can I just check why was this research
01:21
done had there been complaints some
01:24
complaints yes but also we are losing
01:26
customers in the region and we wanted to
01:29
know why sorry I'm not sure I understand
01:32
was the research about getting customer
01:35
points of view or about customer
01:37
profiles it was to get customer feedback
01:41
on the company and its services right I
01:45
see so the results showed a few areas
01:49
where customers were not happy one of
01:52
the most common how shall I put it
01:55
issues was with the call center I see
02:00
can you be more specific well basically
02:04
it seems that customers feel they are
02:07
not getting good service and they are
02:10
leaving us for another supplier
02:12
right so are you saying customers are
02:16
leaving us because of the service from
02:17
the staff or could there be other
02:19
reasons too I mean could it be that we
02:23
haven't got very good systems in place
02:24
for our staff yeah could be on it look I
02:30
have no problem with giving the staff a
02:32
refresher course but starting completely
02:34
from scratch seems like a waste of time
02:37
and money they will receive training
02:39
when they start anyway yes that's a good
02:43
point Anna and we don't know yet if we
02:46
will have to start from scratch it may
02:49
be that we haven't done enough to
02:51
monitor their activity and that a simple
02:54
refresher course will be enough or it
02:57
may be that we have to look at customer
02:59
contact from start to finish and try to
03:02
implement some new protocols Maria yes
03:07
that's right
03:08
I'm sure there's a way of dealing with
03:10
it sensitively and I realize it's not
03:13
easy for you to suggest more training
03:15
for your staff so I wonder if we could
03:19
start with a review of the current
03:21
training approach and look at what we
03:24
need to do to address the problems
03:26
brought up in the survey yes we could do
03:29
that but I would need to look at the
03:32
full report first of course and I
03:36
understand your point about possibly
03:38
wasting time and money so perhaps you
03:41
and I could look at the report together
03:42
yes okay then we'll be able to decide
03:46
what needs addressing and how if it's
03:48
more training or even a complete systems
03:51
overhaul good idea I bought in copies of
03:56
the report perhaps we could start with
03:59
the highlights first
Very good👍Anna is a bit grumpy haha
Anna ur sound is very beautiful
can someone give me the transcript of this useful video? Thanks in advance.
+Việt Trinh Đặng Hello, if you want I can send it to your email. Here is mine elenaadamova@yahoo.com , just write me and I'll send you back the script)
+Elena Adamova oh thank u so much 😘😘😘
I want to scripts too.
i need right now too. help me pls
pls give me transcript to my mail phamdiep.french@gmail.com. thank u soo very much
I am from kerala
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