Unboxing and Setting Up the HP Envy 4500 e-All-in-One Printer | HP

Поділитися
Вставка
  • Опубліковано 26 січ 2025

КОМЕНТАРІ •

  • @HPSupport
    @HPSupport  11 років тому +3

    Glad you enjoy your new printer!

  • @r_dail
    @r_dail 9 років тому

    I just bought this printer.It was the best vedio for a person like me who know nothing about the printers.Thanks

    • @HPSupport
      @HPSupport  9 років тому

      +R Atwal That's wonderful to hear! Please reach out if you run into anything you are not sure about. 😊

  • @HPSupport
    @HPSupport  11 років тому +2

    You're welcome. I'm glad it helped.
    I work on behalf of HP.

  • @HPSupport
    @HPSupport  11 років тому

    Let's start by checking the print queue. Please search UA-cam for "Checking the Print Queue in Windows 7". If the print queue is full, trying clearing out the pending documents and printing again. Let me know if this resolves your issue.

  • @HPSupport
    @HPSupport  11 років тому

    Please Google search this document number for information about wireless direct printing. "c03784120". After pulling up the document, search for "wireless direct", or simply go to page 17.

  • @HPSupport
    @HPSupport  11 років тому +2

    The Envy 4500 can be connected to your computer with a USB cable. The complete printer specifications can be found by going to hp.com and entering 'C03755986' into the search field in the upper right hand corner.
    I work on behalf of HP

    • @amberc2318
      @amberc2318 2 роки тому

      I’m so late, can’t get mine to work. We’ve had it sitting here unused for like 4-5 years but it still turns on n all, I have it connected to our WiFi and it says connected, it pulls paper to print but comes out blank, it has ink. :( & I tried searching the numbers in the search bar, it says “sorry no results”. Any help would be greatly appreciated 🙏🏽

  • @cymaddux31
    @cymaddux31 11 років тому +16

    setting up wireless is most important part, boo for skipping it!

    • @HPSupport
      @HPSupport  11 років тому +1

      Hi cymaddux31! If you go to HP's home page or to Google, please search for C03753241. It is the document with detailed steps on how to setup the wireless for your printer.

  • @ThuyNguyen-bu9ge
    @ThuyNguyen-bu9ge 9 років тому

    I am so grateful for this video. We learned how to load paper correctly and thus stopped having paper jams and related problems. Thanks!

    • @HPSupport
      @HPSupport  9 років тому

      Tiffastic Nguyen You're welcome!

  • @aliciasandoval6232
    @aliciasandoval6232 10 років тому

    I opened the box and just had no idea how to set it up. This helped me set it up in minutes. thanks!

    • @HPSupport
      @HPSupport  10 років тому

      Alicia Sandoval Glad it helped!

  • @earlbrown556
    @earlbrown556 7 років тому +3

    Excellent review. Clear, easy to understand, good audio and good camera work.

  • @HPSupport
    @HPSupport  10 років тому

    @Joanna Young
    I’m sorry I just saw your post. There are two different trouble shooting documents I’d recommend.
    The first one will walk you through the different places in the printer to check for debris that could be causing the recurring paper jams. Please search for C03754704 on HP’s home page or using Google search. The title of the document is “A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series”.
    The second one will walk you checking to ensure you do not have a carriage jam. Quite often a carriage jam will start by presenting itself as a paper jam. Please search for C03754946. The title of the document is “A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series”.

    • @nunyabidness8049
      @nunyabidness8049 8 років тому

      +HP Printer Support LOL If only it were this easy to set up

  • @86nepsites
    @86nepsites 11 років тому +1

    I got this yesterday.... so far very nice printer... Im using it by wifi and it connects so easy. I love the wireless capability... and you dont need to turn it off, just stand by so when ever you print something, the printer just automatically turn itself on and print.. so far Good.... :)

  • @mattcrouch3087
    @mattcrouch3087 9 років тому +1

    Is there any way to get back to the scan alignment page after setup is complete?

  • @RyuTakeru
    @RyuTakeru 10 років тому

    thx very much for the video just got this as a gift from my mother who also has this printer at home

    • @HPSupport
      @HPSupport  10 років тому

      RyuTakeru
      That's great to hear!

    • @RyuTakeru
      @RyuTakeru 10 років тому

      Unfortunately I had to return the printer because of hardware malfunctions,
      Here's a intriguing question does HP even stress test these printers?
      Cause this printer couldn't print more than one page at a time, honestly it started acting like s**t after a while.

  • @americancheese4387
    @americancheese4387 10 років тому +1

    Hi, when I choose to print a photo, it only prints the photo at the bottom/top middle (depending on how you look at it) part of the page. Is it possible to change how large the printed image is to cover up the entire piece of paper?

    • @HPSupport
      @HPSupport  10 років тому

      Hi Wolfgang Hoffstadter,
      The printer can handle printing a full page photo, but getting the photo to expand to a full page is dependent on the software that you are using. Most photo editing software will allow you expand a photo to fill a page. One limitation is the resolution of the picture and whether it will look ok when expanded.

  • @palinkasan
    @palinkasan 10 років тому

    i can not copy or scan anything with my new hp printer, but i could print out a few documents....however while I was trying to solve the problems of copying, now I can not print as well.....is it some fixable problem or damaged product which I bought?

  • @HPSupport
    @HPSupport  11 років тому +1

    Hi Renz Carl Supnet. This printer can be put onto your wifi network right from the front panel of the printer. Once the printer is on your wifi, you can print to it from your Smartphone. How you would print from your Smartphone depends on whether it is an Android or Apple device. If you would like to know more information about the printer, please search for C03784120 on HP's home page or using Google search. That document number is for the user guide for the Envy 4500 series of printers.

  • @mykemye567
    @mykemye567 11 років тому +1

    Just bought this printer today it's amasing! So eay to use love how easy it is to insert the ink, well done.

  • @MrClaudeholmes
    @MrClaudeholmes 8 років тому

    Excellent info for new beginner / customers like me, since this is my first HP printer to go with my new HP Pavilion . Following the instructions from the video was a breeze. Thanks a million.

    • @HPSupport
      @HPSupport  8 років тому

      That is great to hear, and I am happy you like the hardware.

  • @J0jo00777
    @J0jo00777 10 років тому +1

    Do I need special paper for this printer? The paper I put in keeps jamming. I just opened it today and tried printing a few documents. It worked ok for 4 pages then ripped a few more and then tore through the rest? Any thoughts?

  • @metalangel12311
    @metalangel12311 11 років тому

    Hi, the printer isn't working for me. I mean, my computer recognizes it and everything, but when I go to print something, my computer will say "printing" and that the document has been sent, but nothing prints. I use a USB cable, and my computer is Windows 7, 64 bit.
    I'd appreciate any help, thanks!

  • @josephadkins90
    @josephadkins90 11 років тому

    Would this connect to an ipad in the middle of a cornfield with no internet or router?

  • @romaelgibson2429
    @romaelgibson2429 10 років тому

    Is the ink that comes with the printer a regular ink cartridge or is it a sample with less ink?

    • @HPSupport
      @HPSupport  10 років тому

      Hi Romael Gibson,
      The cartridges that came with the printer are regular cartridges unless they are marked setup. The setup cartridges are designed specifically to be used when you setup the printer. They print about the same number of pages as standard-sized replacement cartridges. If you wish to learn more about setup cartridges please search for C02068088 on HP’s home page or using Google search. The title of the document is “What are SETUP Cartridges?”.

  • @myevoIX
    @myevoIX 11 років тому

    I just bought the 4501 Envy and it didnt come with a power supply cord. Are they supposed to not come with them? I did get the USB cord though, but I cant seem to get power through it. Do I have to buy the power cord separately??

    • @HPSupport
      @HPSupport  11 років тому

      Hello Justin. I just checked the specs to be sure, the power cord should be included in the box, but the USB cord needs to be purchased separately. The part number for the power cord is 8120-6313. If you go to HP's Partsurfer web site and enter the product number for your Envy 4501 you can find the part number and it has a picture of the power cord.

  • @vricolaks
    @vricolaks 11 років тому

    Hello!
    I was looking all over internet, but could not find an answer. Im looking to buy a new printer. I narrowed it down to either canon or HP.
    For HP, there is 3 models I consider:
    Envy 4500
    Envy 5530
    Photosmart 5520
    What is the main difference between them? Which one is newer/better?
    I tried to read on your website, but its to no help at all. It says "great printer, buy it" - for all of them :)
    Anyhow, if you could quickly tell me, which of them suits whom, I would appreciate it! PM me. Thx!

  • @xkilo4924
    @xkilo4924 10 років тому

    Is the tri-color just if u want to have color or do u have to put it on

    • @HPSupport
      @HPSupport  10 років тому

      Erik 46 Yes you should be able to print without it.

  • @matthewvovk3545
    @matthewvovk3545 8 років тому

    Yes, I can get the printer set up but I have not been able to get the print drivers to install on my Windows 7 laptop. I can print from my Kindle Fire and iPhone, but not from my laptop. Is there a video showing how to get to the drivers, successfully? When i get to them, I can down load them, but they will not run.

    • @HPSupport
      @HPSupport  8 років тому

      +Matthew Please try following this document carefully in order to resolve the software driver download error:hp.care/2c8eOcF

    • @HPSupport
      @HPSupport  8 років тому

      +Matthew Please try following this document carefully in order to resolve the software driver download error:hp.care/2c8eOcF

  • @Treytcg
    @Treytcg 10 років тому

    does it break easly

  • @ElectricCmusic
    @ElectricCmusic 11 років тому

    I loaded the black and colour cartridge as the video suggested, but when it came to the print the alignment page the printer only did it in colour, i turned the printer off and took out the two cartridges and tried it again and again the printer is only printing in colour! I need to print a report tonight!

    • @HPSupport
      @HPSupport  11 років тому

      Hi chrissy burke,
      Please search for C03768188 on HP's home page or using Google search. It is the trouble shooting document for when the printer doesn’t print one or all of the colors.

  • @terrywhitaker9118
    @terrywhitaker9118 10 років тому

    I have a question about the wireless setup (which wasn't shown here). I was able to set up a direct wireless connection, but the annoyance is that I have to switch the computer's WiFi connection from the public network (it's in a dormitory) and the printer connection. This works, but is very inconvenient. Is there any way to set this up so the computer can connect both to the internet and the printer wirelessly, or must I get a USB cable?

    • @HPSupport
      @HPSupport  10 років тому

      Terry Whitaker
      There isn’t a way to be connected to both at the same time. As you are in a dorm, I would recommend purchasing a printer style USB cable.

  • @rosadominguez118
    @rosadominguez118 9 років тому

    Dose the printer print in different colors?

    • @HPSupport
      @HPSupport  9 років тому

      Rosa Dominguez Yes it does. This printer has a black ink cartridge and tri-color ink cartridge. IF you search for C03755986 on HP’s home page or using Google search you will find the printer specifications for the Envy 4500 series of printers which indicate which cartridges are required.

  • @boother20
    @boother20 9 років тому

    If I choose to set up with wifi can I change to usb later on if wifi is unavailable?

    • @HPSupport
      @HPSupport  9 років тому

      B hasten If you setup your printer on a wireless network, you can always connect it with a USB cable at a later date.

  • @kekemaloto4145
    @kekemaloto4145 10 років тому

    Please how can I use my HP Envy 4500 e-All-in-One printer as a faxing maching?

  • @mehrshadvr4
    @mehrshadvr4 11 років тому

    I made a mistake and put the scanning paper on the top left corner of the scanner. Would this make a difference or can I redo the aliment procedure?

    • @HPSupport
      @HPSupport  11 років тому

      Hi! It's would be best to run the alignment again from the front panel of the printer. Please search for C03784120 on HP's home page or using Google. It is the user guide for your printer. On page 63 it has the steps on how to run the alignment from the front panel of your printer.

  • @robinpankratz4415
    @robinpankratz4415 4 роки тому

    I had the wireless working for awhile and now it won’t connect to my iPad. How do you reset the wireless to connect to an iPad?

    • @HPSupport
      @HPSupport  4 роки тому

      +Robin Pankratz Please refer this document to know about connecting your wireless printer: bit.ly/2XZ9hxD

  • @EiithneTV
    @EiithneTV 9 років тому

    i just bought a new printer , thanks for the help with the unboxing and setting it up !

    • @HPSupport
      @HPSupport  9 років тому +1

      +Dżołk Glad to hear it helped!

  • @EstefaniaD1029
    @EstefaniaD1029 10 років тому

    Can I use photo paper with this printer and if so how do I use it?
    Please can you help me :)

    • @HPSupport
      @HPSupport  10 років тому

      estefani domigo Yes the printer can use photo paper. Please go to page 14 of the document below for help.
      h10032.www1.hp.com/ctg/Manual/c03784120.pdf

  • @gautamvohra3648
    @gautamvohra3648 10 років тому

    Hi HP Support,
    I've just bought HP Deskjet Ink Advantage 4515 and have set up as shown in the video. The chalange is that after I enter the HP Cartridge, the display is stuck at the screen having the HP logo and has 2 buttons to left and right bottom (Retail Demo & Setup) and is not acknowledging the entering of cartridge's. It is not responding when I manually click on them (Retail Demo or Setup). I've also switched off and on the Printer but nothing changes.
    Please advise how to move forward.
    Thanks
    Gautam

    • @HPSupport
      @HPSupport  10 років тому

      Gautam Vohra Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

  • @DevAnJhay
    @DevAnJhay 9 років тому

    I have the envy 4502 and I can't find any videos on how to load the paper I don't understand I need help... plz help...

    • @HPSupport
      @HPSupport  9 років тому

      +Devanique Martin The Envy 4502 is a member of the Envy 4500 Series of Printers so any of the Envy 4500 printer videos will be helpful to you. There is a document that explains how to load paper and envelopes titled "Loading Paper and Envelopes for HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series". It will walk you through how to load the paper in your printer. To find the document please search for C03747595 on HP's home page or using Google search.

  • @davids6826
    @davids6826 8 років тому

    ok but how to use your smartphone or computer with that type of printer i have this printer 2 years lol and still i dont know how to use it ???? Unrapping is easy but installing other thing !!And what is that other opening next to the feed ??

    • @HPSupport
      @HPSupport  8 років тому

      +david s Please follow the troubleshooting steps found in the document : hp.care/2gDo6yD, hp.care/2ctGUhR, and hp.care/2gDmzsj

  • @jonathanmllernielsen1399
    @jonathanmllernielsen1399 9 років тому

    Hi there, is there no USB cable with the printer?

    • @HPSupport
      @HPSupport  9 років тому

      Jonathan Møller Nielsen Some models may come with a USB cable, depending on where the printer was purchased. The box should indicate if the cable is included or not.

  • @Loveisallyouneed267
    @Loveisallyouneed267 10 років тому

    Does anybody know how to set the right date so i can print out calendars on the envy 4500?

  • @peritotraductorautorizado4044
    @peritotraductorautorizado4044 9 років тому

    Hi, please tell me how to change the setting from dark to normal or light when using the black ink, each cartridge only prints like 100 pages or less, thanks

    • @HPSupport
      @HPSupport  9 років тому

      +Perito Traductor Autorizado There is a document titled "HP Printers - Printing and Changing Print Settings (Windows)". One of the sections is how to print in grayscale. To find the document please search for C04673480 on HP's home page or using Google search.

    • @peritotraductorautorizado4044
      @peritotraductorautorizado4044 9 років тому

      Thanks, I'll check it out!

    • @peritotraductorautorizado4044
      @peritotraductorautorizado4044 9 років тому

      +HP Printer Support is it the same section for Mac?

    • @HPSupport
      @HPSupport  9 років тому +1

      +Perito Traductor Autorizado I have a different document for Macs. Please search for C04701747 on HP's home page or using Google search. The title of the document is "HP Printers - Printing and Changing Print Settings (OS X)".

    • @peritotraductorautorizado4044
      @peritotraductorautorizado4044 9 років тому

      +HP Printer Support thanks! :)

  • @ChurrossFTW
    @ChurrossFTW 11 років тому

    Could you scan with this printer?

    • @HPSupport
      @HPSupport  11 років тому

      Hi! Yes this printer has the ability to scan. Please search for C03755986 on HP's home page or using Google search. It is the product specifications for the printer. It has a subsection titled "Scanning Specifications".

  • @normacousin5843
    @normacousin5843 5 років тому

    How do I fix incompatible cartridge error

    • @HPSupport
      @HPSupport  5 років тому

      +Norma Cousin Please perform the steps mentioned under this document to fix this issue: hp.care/2opWK0Y

  • @renzcarlsupnet8862
    @renzcarlsupnet8862 11 років тому

    Hello I'm interested in buying one of these. Hp envy 4501. My problem is we don't have any pc. Can I set it up as standalone? And print with my smartphone. We have wifi.

  • @Peichiny
    @Peichiny 10 років тому

    Very prof video.Tnanks!!!

    • @HPSupport
      @HPSupport  10 років тому

      Peichiny Glad you liked it!

  • @puddathere
    @puddathere 9 років тому

    I have this printer and I've been trying to install it on my mac but the installation keeps failing could it be I need an update installed? Since I have OS X Yosemite? As on the disc this software is not on it.

    • @HPSupport
      @HPSupport  9 років тому

      +puddathere Here is the link to the Mac OS X 10.10 driver for your Envy 4500. It is the fullf feature software and drivers. ow.ly/RToCf

    • @puddathere
      @puddathere 9 років тому

      +HP Printer Support thank you so much! This worked perfectly

    • @HPSupport
      @HPSupport  9 років тому

      +puddathere That's great to hear! Happy Printing!

  • @kellymeylan2390
    @kellymeylan2390 10 років тому

    im trying to set my printer up and it just keeps saying paper jam and its not even tried to feed any paper through yet?

    • @HPSupport
      @HPSupport  10 років тому

      Kelly Meylan If you are setting it up for the first time and this is happening please contact our Technical Support

  • @annpownall742
    @annpownall742 10 років тому

    I notice there is a scan programme on my printer, but how do I access this please.

    • @HPSupport
      @HPSupport  10 років тому

      Ann Pownall Please review how to scan starting on page 33 of the manual I am linking below.
      h10032.www1.hp.com/ctg/Manual/c03784120

  • @gooeykev
    @gooeykev 10 років тому

    This is an awesome printer! Thank you HP for making such a great product!

  • @euzalexcoronado8696
    @euzalexcoronado8696 11 років тому

    I have a question? this printer will work even without genuine hp cartridges? I mean a cheap refillable cartridges? thanks

    • @HPSupport
      @HPSupport  11 років тому

      Hi Euzalex Coronado,
      Please search for C00853819 on HP's home page or using Google search. It is a document that reviews the use of refilled ink cartridges versus original genuine HP ink cartridges.

  • @michaelako3755
    @michaelako3755 10 років тому

    Just got my printer but I would like to have the option to print using a cable because I can't print wirelessly due to university rules. I notice that there is another port where a USB cable seems to be able to fit. However the USB isn't supplied, why is this? And where can I get this from?

  • @AI-vw7kx
    @AI-vw7kx 11 років тому

    I just bought one last week...on the box say's HP Envy 4502 but the Installation Disc say;s 4500 series are they the same, I'm trying to sign in my Device for the HP Connected..but it's saying my device is not connected to get my claim number?

    • @HPSupport
      @HPSupport  11 років тому

      Hello!
      Yes the Envy 4502 is a member of the Envy 4500 series of printers.
      Once your printer is setup on your home wireless network, you can then enabled web services to get the claim code. Please search for C03753241 on HP's home page or using Google search. It is the document with the detailed steps to put your printer onto your wireless network. If you search for C02940150 you will find it is the document with the steps for getting your claim code and customizing your printer's email address.

    • @AI-vw7kx
      @AI-vw7kx 11 років тому

      so purpose for the claim code is for the wireless...right?

    • @HPSupport
      @HPSupport  11 років тому

      Hi! The claim code is a unique identification number assigned to your printer. The claim code is needed to register your printer with an HP Connected or HP ePrintCenter account. You don't need the claim code to install the printer onto your home wireless network.

    • @AI-vw7kx
      @AI-vw7kx 11 років тому

      ***** O.k. so I'm connected to HP Connected that I can able to log-in does that mean my device is registered..bec. when I go to add+ device it's saying ..."It looks like you haven't added any devices to your HP Connected account."?

    • @HPSupport
      @HPSupport  11 років тому

      Howdy Al. HP Connected is not part of registering your printer with HP.com. To add your printer to your HP Connected account you will need to print your web services information sheet with your claim code (tap ePrint icon, choose settings, then print report). Once you have the claim code you can add your printer to your HP Connected account.

  • @pigdog9876
    @pigdog9876 9 років тому

    when i open the lid those purple and black thing wont move in to the middle.......

    • @HPSupport
      @HPSupport  9 років тому

      +AFL I think you are describing the carriage. If you have a carriage jam, please follow the steps in the "A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series" document ( ow.ly/WFoZj ).

  • @jacksonriley6882
    @jacksonriley6882 4 роки тому

    Thanks for showing me how to peel a strip of plastic off

    • @HPSupport
      @HPSupport  4 роки тому

      +Jackson Pedlar I am glad to know that the video was very useful to you.

  • @mrsbossladybiddle
    @mrsbossladybiddle 9 років тому

    Awesome vid but when I power it on it comes up straight away with ERROR CODE 0X83COOOOA.. any ideas?

    • @HPSupport
      @HPSupport  9 років тому

      +Shanna Biddle There is a document for that error. It is titled "HP Printers - Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error". Please follow the steps within the document your error message. To find the document please search for C03081973 on HP's home page or using Google search.
      Please also search for C03755986 as it is the Envy 4500 printer specifications and the document lists the cartridges that the Envy 4500 uses depending on your location in the world.

  • @amri5096
    @amri5096 10 років тому

    This was very helpful. I can never figure out those little diagrams that come with most electronic products. Thanks!

    • @HPSupport
      @HPSupport  10 років тому

      Amri R. Glad the video helped you get your issue resolved!

  • @barryi.silber9300
    @barryi.silber9300 10 років тому

    I haven't been able to figure out how to SCAN using my HP Chromebook 14. I got the printing down, but now I need some help figuring out how to scan to my Chromebook. Thank you in advance, HP Printer Support!

    • @HPSupport
      @HPSupport  10 років тому +1

      Barry Silber
      Please search for C03517150 on HP’s home page or using Google search. The title of the document is “How to Scan: Windows XP”. I know you are using Windows XP but the document has a section on how to scan without HP software. The steps for scanning from the embedded web server (EWS) will walk you through how to scan from your Chromebook using the printer’s EWS.

  • @georgedavidson5516
    @georgedavidson5516 10 років тому

    Hi Adam - thanks for informative video. I've purchased a Envy 4502 today. I am able to print wirelessly on both my laptops and from my galaxy tab 2 tablet. I am however unable to set up it from my phone. I've downloaded HP eprint share and there are no printers on it. When I press add, it asked for printers email address? I've used my email address I've set it up on, but it rejects it. If I connect to documents its wanting host, friendly name,user name & password. I'm am normally ok with the basic installation on products, but I just stuck. Can you help.

    • @HPSupport
      @HPSupport  10 років тому

      Hi George Davidson,
      The HP ePrint app is requesting the printer’s ePrint email address. Your phone, if it isn’t connected to the same network the printer is connected to, it will not see the printer. To setup the ePrint feature you will first need to get the printer’s claim code. Please search for C03550536 on HP’s home page or using Google search. The title of the document is “Getting the Printer Claim Code”.
      Once you have the printer claim code please search for C02940150. The title of that document is “Setting Up a Custom Email Address for ePrint”. This will walk you through adding your printer to an HP ePrintCenter account or HP Connected account. It will also walk you through how to customize the printer’s ePrint email address.
      For additional reference please search for C01923321. The title of the document is “HP ePrint Mobile App FAQs”. If you are going to need to scan from the printer directly to either of your mobile devices please download and install HP’s All-in-One Printer Remote Mobile app. When the mobile devices are connected to the same network the printer is connected to, you will be able to scan directly to the mobile device. If you search for C03561640, the title of the document is “HP All-in-One Printer Remote Mobile App FAQs”.

  • @Artifex9989
    @Artifex9989 11 років тому

    I just picked up this printer. I'm following the directions, but when it gets to the part where I have to put the ink it, it says that there is a jam. I've checked all over and there is no packaging left in it.

    • @HPSupport
      @HPSupport  11 років тому

      Hi! Let's try doing what is known as a power reset on your printer. While your printer is turned on please remove the power cord from the rear of the printer. Please remove the other end of the power cord from the wall outlet. Please wait a full 60 seconds and then plug the power cord in at both ends. If the printer doesn't turn on by itself please power on the printer. If you see a message referring to an improper shutdown, please choose OK/Continue/Next/etc. That should remove the error message you are seeing. If not please let me know and we can go from there.

    • @Artifex9989
      @Artifex9989 11 років тому

      ***** Thanks for the response. Unfortunately it didn't seem to work. It still says that it is jammed and that I can't get the ink slots out to load them.

    • @HPSupport
      @HPSupport  11 років тому

      Thank you for the updated information. Please search for C03755986 on HP's home page or using Google search. Solution One discusses the print cartridges and what could be causing the error you are receiving.

  • @violetunderground
    @violetunderground 9 років тому

    Help! My printer got jammed when I was printing the alignment page, and once I removed it, it moved on to the next step in the set up process without allowing me to reprint the alignment page. Now, I fear I have an unaligned scanner! What can I do?

    • @HPSupport
      @HPSupport  9 років тому

      Leslie Lozano Is the printer still jamming when you print a test page from the printer? Are you able to print an alignment sheet from the computer using the Full Feature Software? What version of operating system is installed on your computer?

  • @chenthilvelseo-trainee
    @chenthilvelseo-trainee 7 років тому

    Thanks for sharing, It's really help me for self setup.

    • @HPSupport
      @HPSupport  7 років тому

      +Chenthil Vel I am glad to know that the video was useful to you.

  • @PorkChopExpress86
    @PorkChopExpress86 9 років тому

    I've taken everything out of the printer. When I go to print the alignment page,there's a paper jam. No idea what's causing it. Followed instructions to the letter

    • @HPSupport
      @HPSupport  9 років тому

      James Moore Please follow the steps in the document titled “A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series”. It has the different areas to check for debris. One area that is commonly missed is checking the bottom of the printer. To find the document please search for C03754704 on HP’s home page or using Google search.

  • @mrSmiley1100
    @mrSmiley1100 10 років тому

    I removed all of the packaging but it says there's still packaging in the machine and it won't go any further.

    • @HPSupport
      @HPSupport  10 років тому

      mrSmiley1100 Please use the document titled “Setting Up the Printer Hardware for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series” as a checklist to ensure that all packaging was removed. There might be a small piece of tape on something that just happens to be where a sensor is. To find the document please search for C03745931 on HP’s home page or using Google search.
      If all the packing has been removed, please try doing a reset of the printer. At the step where you are plugging the printer back into the power source, please ensure that you are plugging the printer directly into a wall outlet. The steps to reset the printer can be found in the document titled “'Reset Power' Message Displays on the All-in-One” as Solution Two. To find the document please search for C01059445 on HP’s home page or using Google search.

    • @Nicholas-pd2ng
      @Nicholas-pd2ng 9 років тому

      mrSmiley1100 Dp you find a solution?

    • @mrSmiley1100
      @mrSmiley1100 9 років тому

      Nik Muff No I had to return it, the company still hasn't even gotten the printer yet either.

  • @nightmareinaction629
    @nightmareinaction629 10 років тому

    I have the same one but it won't turn on I started printing a picture it made 1/10 of the picture and it don't took the paper out and it turned off and after it keep restarting it showed hope with loadiang bar and turned off again and it keep doing that now it won't even show that screen it does it sometimes I already tried all the steps any ideas

    • @HPSupport
      @HPSupport  10 років тому

      crazy crafter Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

  • @kekemaloto4145
    @kekemaloto4145 10 років тому

    Please how can I use my HP Envy 4500 e-All-in-One printer as a faxing machine?

    • @HPSupport
      @HPSupport  10 років тому

      Olakenny Keke
      The Envy 4500 doesn’t come with analog faxing capabilities, however the printer is eFax compatible. eFax® is a service provided by j2 Global Communications, Inc. , not Hewlett-Packard. eFax allows you to send and receive faxes using the Internet instead of a phone line. HP cannot guarantee the eFax service. This information can be found in the document titled “Getting Started with eFax”. Please search for C02970945 on HP’s home page or using Google search. The Envy 4500 printer is not one of the printers that comes with the free eFax account.

  • @anojbabu
    @anojbabu 9 років тому

    My officejet 4500 stoppped printing. When I hit the print button, the paper goes in and comes out about 25% and it stops ( without printing). Then I have to pull the paper out. When I opened up the printer, I found a spring left hanging inside. I don't know where it goes. I have attached the spring for your reference. Please help guys!!!

    • @HPSupport
      @HPSupport  9 років тому

      +Anoj B It sounds like you have a hardware issue so please give our Technical Support team a call at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

    • @anojbabu
      @anojbabu 9 років тому

      ***** Probably it's better if I get new printer than getting this one repaired.

  • @holymind
    @holymind 10 років тому

    Does it support WPA2?

    • @HPSupport
      @HPSupport  10 років тому

      Stefano Bernardini yes this printer supports WPA2. You can get more information on this printer including information on what encryption is supported by doing a Google search for "c03784120.pdf", which will bring you to HP ENVY 4500 e-All-in-One series User Manual.

  • @بغداديةوافتخر-ه2ج
    @بغداديةوافتخر-ه2ج 9 років тому

    When i try to set it up an error code pops up and i dont know what to do help please help help help

    • @HPSupport
      @HPSupport  9 років тому

      ali hussein Is your printer plugged directly into a wall outlet? Does the error message appear on the printer or your computer? How is your printer connected to your computer? Is your computer a Macintosh or PC?

  • @veronicawong7784
    @veronicawong7784 10 років тому

    i tried setting up my printer and tried to wirelessly connect it to my laptop and when i input the ip number it says that it is incorrect so i try to use the hostname and it still does not work. please help

    • @HPSupport
      @HPSupport  10 років тому

      veronica wong Try reviewing the document I am linking below. It will walk you through setting up the wireless.
      support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/document/c03753241/

    • @ping-suncheng4809
      @ping-suncheng4809 9 років тому

      veronica wong

  • @danarivarde4244
    @danarivarde4244 11 років тому

    my hp envy 4501's ink cartridges are stuck and will not move. they are stuck to the far right where I can not access the black ink cartridge. I also have an error code (oxb0000454) I can not find any info on this specific error code. any help would be greatly appreciate

    • @HPSupport
      @HPSupport  11 років тому

      Hi Dana Rivarde,
      Please search for C03081973 on HP's home page or using Google search. It is the trouble shooting document for the Envy 4500 series of printers that have an error message like yours. The Envy 4501 is a member of the Envy 4500 series. The document has a list of detailed steps to follow. Before trouble shooting please check to see which ink cartridges the printer uses as the steps to follow are dependent on the type of cartridges. And to save you time this printer does not have a removable printhead.

  • @leavemealone5268
    @leavemealone5268 10 років тому

    My printer is not printing ANYTHING properly. I couldn't get the adjustment page to print, every time I try to print a picture or something it jams or messes up the page or even just prints some random sporadic black lines. Please Help,

  • @dwsh1
    @dwsh1 10 років тому

    I now own this AIO, and I've a question: May I close the paper tray with paper inside, or may I not? Thanks so much.

    • @HPSupport
      @HPSupport  10 років тому

      dwsh1 I would not recommend it as it will curl the paper and possibly tear it.

  • @JanineBruno4287
    @JanineBruno4287 11 років тому +2

    can you use this with chromebook 14 i hope so cause that is what hp said

    • @HPSupport
      @HPSupport  11 років тому +1

      Hi! Yes you can use this printer with your Chromebook. You can print by using Google Cloud Print or using HP's ePrint. Please search for C02817255 on HP's home page. It is a document on using Google Cloud Print with your HP Printer. If you search for C02940150 it will walk you setting up HP's ePrint feature.

    • @JanineBruno4287
      @JanineBruno4287 11 років тому

      thank you

    • @HPSupport
      @HPSupport  11 років тому +1

      I'm glad that I could help.

  • @crownrf5134
    @crownrf5134 9 років тому

    But I want to install my printer software again to my new computer, how do you do it?

    • @HPSupport
      @HPSupport  9 років тому

      +CrownRF I am presuming that your new computer runs a Windows operating system and that the printer is still connected to your wireless network. Please follow the steps in the "HP ENVY 4500, HP Deskjet 3540 Printers - Wireless Printer Setup (Windows)" document ( ow.ly/VUFpF ). You should be able to skip directly to 'Step 3: Download and install the driver'.

  • @jeteman
    @jeteman 11 років тому

    Please help. My printer keeps telling me that I need to align the paper, but every time I do, it doesn't sense it or something. I have no idea what to do.

    • @HPSupport
      @HPSupport  11 років тому

      Hi! Please search for document C03937365 on HP's home page or using Google search. It is has detailed trouble shooting steps to take when the printer won't align or initialize.

  • @chiqokabasu1268
    @chiqokabasu1268 4 роки тому

    How do I reset language ?? Please help

    • @HPSupport
      @HPSupport  4 роки тому

      +Chiqo Kabasu Please follow the guidelines under this document to fix this issue: hp.care/2rWadko

  • @lisasherrington6508
    @lisasherrington6508 11 років тому

    Hello my mom is trying to set up her new HP Printer 4501 and is having trouble changing the language from Spanish to English can you tell me how to have her change that please?

    • @HPSupport
      @HPSupport  11 років тому

      Hello Lisa Sherrington,
      Don't worry I have the steps for you. I have confirmed them with my HP Envy 4500 printer. Please follow the steps listed below.
      · Press the down arrow 6 times (if the menu was in English it would say 'Preferences')
      · Press 'OK'
      · Press 'OK' again (this is the language option in the Preferences menu)
      · Press the up or down arrow until English is highlighted
      · Press 'OK'
      · Highlight 'Yes' and press 'OK' to confirm
      · Press the House icon to return to your home menu
      Your printer should now be displaying English on the front panel of your Mom's printer.

  • @nancyr4017
    @nancyr4017 10 років тому

    I have just installed this on my chrome book but every time I print the paper is sucked back in and the message says Paper Jam. Help please?

    • @HPSupport
      @HPSupport  10 років тому

      Hi Nancy r,
      Please search for C03754704 on HP’s home page or using Google search. The title of the document is “A 'Paper Jam' Message Displays on the Control Panel”. It will walk you through the steps required to correct the paper jam message.

  • @hildatriciavelp.gabrillo9526
    @hildatriciavelp.gabrillo9526 4 роки тому

    Hi can I ask? What is the name of the ink of this printer?

    • @HPSupport
      @HPSupport  4 роки тому

      +Hilda Triciavel You can find the compatible cartridges for your printer here: bit.ly/2XlE0Ey

  • @fluffymasterchief
    @fluffymasterchief 11 років тому +1

    Hi HP, I need help. I'm trying to install my printer (Envy 4500) in wireless network but it keeps failing. There is no specific error, just says cannot connect to the printer. I've tried the latest driver and the CD and the HP doctor. Googled every solution I can find and I still can't get it work. My window is 8.1. any help is appreciated.

    • @HPSupport
      @HPSupport  11 років тому

      Hi fluffymasterchief,
      You should be able to connect the printer to your wireless network from the front panel of the printer. The instructions can be found in your user guide on page 53 in the section titled "To connect the printer". To find your user guide please search for C03784120 on HP's home page or using Google search.

    • @fluffymasterchief
      @fluffymasterchief 11 років тому

      Yeah, I did connect my printer to my wireless network. The printer shows up in the network setting and I can have scans sent to my computer via network. The problem I have is that I can't seem to install my driver. Whenever I'm running an installation program and it gets to the point where I connect my printer wirelessly, installation fails because it cannot connect to my printer. And then I have to abort and I have no driver so I can't print.

    • @HPSupport
      @HPSupport  11 років тому

      Hi flufflymasterchief,
      Thank you for the additional information. Have you tried the Printer Install Wizard (PIW) for Windows 7 and Windows 8? If not please search for C02681060. It is the a document about using the PIW to find the best driver for your printer. It should find your printer as long as it's on the same network as the your computer. If not before you start the installation process print a network configuration report from the front panel of the printer. You should be able to enter the printer's ip address to assist the program to find the printer so it can connect.

    • @fluffymasterchief
      @fluffymasterchief 11 років тому

      Thanks for the reply. Unfortunately, it didn't work. PIW finds my printer alright over the network and downloads a driver. But the driver installation fails at the same last step - find and connect to the printer wirelessly. Installation can find the printer, it just can't connect to it. Is there anyway that I can force install a driver without running an installation program?

    • @HPSupport
      @HPSupport  11 років тому

      Hello again flufflymasterchief,
      Please search for C00836418 on HP's home page or using Google search. It is a trouble shooting document for when the progress bar on the software installation stops or stalls. Each supported operating system has a section dedicated to it.

  • @maryyamvichi7229
    @maryyamvichi7229 10 років тому

    Just got my printer and I installed the software but the printer stays blank and nothing shows up just the hp with a loading sign

    • @HPSupport
      @HPSupport  10 років тому

      maryam vichi If you do not have the printer plugged directly into the wall do so. If the issue persists unplug it hold the power button down for 30 seconds and plug it back in and turn it on. If it still persists contact our Technical Support.

    • @maryyamvichi7229
      @maryyamvichi7229 10 років тому

      thank you

  • @catherinevelazquez6877
    @catherinevelazquez6877 8 років тому

    is this printer only good for tablets and phones ? or i can connect it to my laptop as well ?

    • @HPSupport
      @HPSupport  8 років тому

      +Catherine Velazquez I am presuming that your laptop is running a Windows operating system. Yes, you can print from your laptop to this printer. I've included the "HP ENVY 4500 Series Printer - Wireless Printer Setup (Windows)" document ( ow.ly/4naEht ) for you. It will walk you through installing the printer driver onto your laptop so you can print from the laptop.

  • @EndingSummerwithRalph
    @EndingSummerwithRalph 9 років тому +1

    LOL, without this video I would have been pretty angry. Thanks. Bought a refurb printer at Amazon and it only had the single quick guide sheet that told me to remove packing materials inside the cover that were no longer there. Took me all of 5 minutes to give that very first part up, the paper thing would have stumped me as well.

  • @sidaraaly2041
    @sidaraaly2041 8 років тому

    how to connect it to my macbook Air

    • @HPSupport
      @HPSupport  8 років тому

      +Said Mohamed please follow the link hp.care/2dWLBAM which helps to connect to Mac wireless!

  • @xkilo4924
    @xkilo4924 10 років тому

    Wen i try to connect with my phone it say i have to put a password to connect and i didnt even put a password on it

    • @HPSupport
      @HPSupport  10 років тому

      Erik 46 Try following the instructions on page 17 of the User Manual that I am linking below. It will show you how to setup Wireless Direct and print from your phone.
      h10032.www1.hp.com/ctg/Manual/c03784120.pdf

  • @kianaesquivel7741
    @kianaesquivel7741 10 років тому

    how do i copy double sided ?

  • @SwiftyIfty
    @SwiftyIfty 8 років тому

    Is there a way to make the printer quieter? It is waaaaay too loud.

    • @HPSupport
      @HPSupport  8 років тому

      +SwiftyIfty You can turn Quiet Mode on or off from the printer control panel. Try the following instructions from the document:hp.care/2jJ1dcP

  • @adavila104
    @adavila104 11 років тому

    I tried downloading the software for this printer, however it keeps saying the latest software isn't available at this time. Please contact your manufacturer. What do I do about this?

    • @HPSupport
      @HPSupport  11 років тому

      Hi adavila104,
      Are you still having the problem today? I was able to get to the Windows 8.1 and Mac 10.9 (the most recent operating system versions from Microsoft and Apple) driver download page without any difficulty. If you are still having problems please and you are using Windows 7 or Windows 8 you can always download and install HP's Printer Install Wizard. It will search for the best driver for your computer's operating system and the printer. Please search for C02681060 on HP's home page or using Google search. It is the document about HP's Printer Install Wizard.

  • @Nicholas-pd2ng
    @Nicholas-pd2ng 9 років тому

    Hi, i have removed all packinging but it says me that there's still pieces of packaging inside. I haven't found a solution in your site. :(

  • @HumorOfLife
    @HumorOfLife 10 років тому

    Does this Setting up process apply to HP Ink Advantage 3545 e-All-in-One Printer?

    • @HPSupport
      @HPSupport  10 років тому

      Hi Amlanview,
      Yes, the information in this video applies to the Deskjet Ink Advantage 3545 printer.

  • @scefde
    @scefde 10 років тому

    My on and off button comes on when I plug it up. Flashes then stays on and you can not turn it off by pressing, and the screen never shows anything but HP and the bar

    • @HPSupport
      @HPSupport  10 років тому

      sandra edwards Please try doing a power reset of the printer ensuring you plug the printer directly into a wall outlet. If you are unsure of the steps, please search for C01059445 on HP’s home page or using Google search. The title of the document is “'Reset Power' Message Displays on the All-in-One”.
      It is important that any HP consumer printer be plugged directly into a wall outlet. Please search for C00597016. The title of the document is “Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector”. The document mentions Laserjets specifically but it is applicable to all HP consumer printers.

  • @sharonyang3313
    @sharonyang3313 10 років тому

    My laptop would not be able to discover my new wireless HP Envy 4500 printer. I have configured the printer itself. I got the IP address and hostname, the printer has blue light on. I go to Window 7 -> Add a printer I did not find my new printer in the panel. Why??

    • @HPSupport
      @HPSupport  10 років тому

      Sharon Wang I suggest you do a Google search for "c02073861" and you will find an HP Support page: Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows, which has a tool called HP Printer Install Wizard for Windows, which will walk you through the rest of the setup process.

  • @lunacruz3
    @lunacruz3 7 років тому

    hello i bought th hp envy 4512 but i dont know how can i take a pic

    • @HPSupport
      @HPSupport  7 років тому

      +VERONICA SER Please load the short edge of the photo paper into the tray based on your printer type. If the paper has a perforated tab for handling the photo after it prints, load the paper so the tab faces up or towards you to prevent printing on it. try the following document in order to print photos:hp.care/2pKRQhu and hp.care/2qJInGy

  • @vyvo95
    @vyvo95 10 років тому

    Hi my printer isn't reading the cartridge . keeps telling me that the ink cartridge is the wrong one for the printer but its the one that came with the printer.

    • @HPSupport
      @HPSupport  10 років тому

      vyvo95
      Would you please let me know the wording the of the message that you are receiving? That will allow me to help trouble shoot the issue. Thank you.

    • @vyvo95
      @vyvo95 10 років тому

      it says that it's and "incompatible ink cartridge" I have the hp 4500 envy and the cartridge is 61

    • @HPSupport
      @HPSupport  10 років тому

      vyvo95
      Thank you for answering my question. Please search for C03771807 on HP’s home page or using Google search. The title of the document is “A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel”. It will walk you through the trouble shooting steps to resolve the error message. Please start with Solution Six in the document, ensuring that when you plug the printer back in that you plug it into a wall outlet. If Solution Six doesn’t resolve the issue, please start with Solution One and work your way through the steps in the document.

    • @vyvo95
      @vyvo95 10 років тому

      I have and its still not working

    • @HPSupport
      @HPSupport  10 років тому

      vyvo95 At the end of that document if you have not resolved the issue it directs you to contact HP Technical Support did you contact them concerning this issue?

  • @HPSupport
    @HPSupport  11 років тому

    I will provide a link to the full feature drivers for you in a private message.

  • @kbprakash5866
    @kbprakash5866 5 років тому

    What is the use of cd

    • @HPSupport
      @HPSupport  5 років тому

      +Prakash royal thanks for reaching out!
      I understand that you need to know about the use of the CD.
      I'll do my best to assist you.
      Typically the CD is used for installing the drivers, Alternatively, the drivers can be installed from the websites.
      I hope this helps.

  • @carlosjaramillo9702
    @carlosjaramillo9702 10 років тому

    Just bought one today and it wouldn't power on.

  • @Rebelsmic
    @Rebelsmic 7 років тому

    hp 4500 vs Hp 3830.. which one is the newer version?

    • @HPSupport
      @HPSupport  7 років тому +1

      +Trigga Tube HP OfficeJet 3830 All-in-One Printer