Being a hairstylist, especially one working with bleach and other chemicals, requires at the very least a basic understanding of chemistry and other sciences, and oh boy do some people not understand science no matter what way you put it.
Thankfully I haven't been in this situation yet as far as a year and a half of being in this industry. Just sayin..... no thank you. Just me quoting people on the around price range of their service from the starting price gets me nervous. But i am getting over it by asking them if it is okay to proceed with the service or if they want to do something else.
It's what happens when you work in the service industry. They all have horror stories. You can follow funeral home directors, plumbers, construction workers...retail...nurses... if you have to deal with people regularly... you will be put through some crazy shit.
It sucks bc you can hear how she's trying to explain how the client is CLEARLY in the wrong for making hair pigment changes (especially to BLACK OF ALL COLORS) but is still interested in doing SOMETHING so that the time she waited for the appointment wasn't wasted. Girl you got all the patience in the world! More props to you!!
It sucks, but she probably needs to say this quote is an initial quote pending seeing your actual hair. I work at a medical spa and I've had clients come at me with an armload of products and expect that they only have to pay for the service. No, lady. Your service was $450. All that extra stuff now brings it to $675. If it didn't happen on the regular, I'd swear people were playing dumb on purpose.
You need to have coloring pages for these children. You give her a black piece of paper and you get a dark blonde piece. Then tell her if she can turn her page the color she wants first, you'll do it for the 230. Watch her complain cuz its not fair since the pages aren't the same color 🤣🤣
Bish really think the laws of chemistry will cease to exist within the walls of the salon and take her from Morticia Addams to Danaerys Targaryen in 1 day. I was going to say Morticia Addams to Ophelia Frump(Morticia Addam's white haired sister) but I figured most wouldn't get that reference.
I feel the pain. As a floral designer I have impossible expectations on short notice. “But you have these flowers on your website. Why don’t you have them today?” Hair color takes time. Florists have to order from their wholesalers. We both have the public demanding instant results. ❤️🐩
In a world of "same day delivery" and instant gratification...customer expectations are getting even more unrealistic! I thought it was bad 20 years ago (been in customer service fields my entire time working)...the level of "unreasonable" is heading toward astonishing heights!
The worst I seen for florists, it someone popping in at 9am opening, wanting full wedding flowers, from bridal party, to .ale and female attendants, to parents, grandparents, vocalists and expect to pick up at noon. Oh, and specific flowers and colors. Too crazy.
@@elderlypoodle9181 & @Kathy Kinney wait what? Who are these people? Like, I am genuinely curious at how there peole came to thinking that this was a thing... why did they leave it so last minute?? Did they not... plan their weddings? I know a lot of people just go off and have a quick marriage at the council building or a small gathering with friends/family, but this sounds like they wanted FULL ON wedding flowers, not what you'd expect from a quick quiet little ceremony.
I love how people legit say this insane nonsense irl. Like someone will drop off a script at 115 and be told to come back after 2 bc 130-2 the Rx staff takes lunch so they wouldn't have time to fill it before closing. A lady literally stood in the way of the gate so we had to call the police and she pushed back their lunch by nearly 20 minutes and when the officer told her that now she had to wait till 220 to get her script she was so perplexed. He was like "well lady, if they are supposed to take a half hour break and you prevented them from doing that for 20 minutes, now that time gets added on to the back end." I told her she fortunately didn't need to wait till then to get her script bc it was going to be cancelled and she was trespassed from the property so she could have it transferred elsewhere.
Community clinic one here... when they literally step from the consult room to the pharmacy line and don't understand why it's not already waiting for them on a golden pedestal. Ma'am your provider hasn't even sent the script yet
I was given a time frame and I waited even longer and the pharmacy called me and told me my meds were ready. I just didn't want to be a pain in the ass. Lo and behold, when I went up to the drive thru, there was a lady that was screaming so loud they asked her to come inside and stop holding up the drive thru. My heart goes out to ya'll for having to deal with that.
@@janethbarajas5063 Them:I have a rx for blank. I know it’s not ready yet. From Dr Pepper. Me: Lady it’s not even here yet. Them: R u SuRe? They said it would be ready when I got here. Me: I apologize for the inconvenience but we don’t have it in the system yet Them: But THEY said it would be ready!! Me: Didn’t you say you knew it wasn’t ready yet? Well I just told you why it’s not. Them: R you the farmist? Let me talk to the FARMIST! Me: they’re going to tell you the same thing, but OK. Pharmacist: Literally every thing I just told them Them: Ok
When I saw my stylist for the first time, I wanted platinum like I had 2 years earlier. I was honest with what was in my hair. Some of it was my natural hair, some of it was brown on top of auburn on top of brown on top of purple (brown on purple turned it green so i cancelled it out) on top of red, on top of pink and so on. I said quite frankly I don't know how much of my hair is natural and how much is dyed. They did a strand test because I was a new client, told me I probably won't be platinum in only one session, and I was okay with that and expected that. I eventually did get the platinum I wanted with minimal banding and my stylist did an amazing job at it. I can't imagine people who get their hair done often be this unreasonable and stupid. Hell, not even that. Just not listening to the stylist explaining and expecting things for free.
In a world of "same day delivery" and instant gratification...customer expectations are getting even more unrealistic! I thought it was bad 20 years ago (been in customer service fields my entire time working)...the level of "unreasonable" is heading toward astonishing heights!
Back in the 80s until the mid 90s, I worked a front desk job at a hotel near Disney in Florida. I couldn't handle it anymore because the guests were so unreasonable and rude. And this was back in the days when the housekeeping staff cleaned the rooms every single day.
I remember interning at a tree farm, and this one woman was so mad she couldn’t buy an ornament she had seen last year. The ornament she described was from a brand of very ornate, hand painted, ornaments that had been shipped all the way from Poland nearly a decade ago, making them more valuable. The company that made these ornaments had been shut down for a few years, meaning that these were the only ornaments we could sell from that brand. And being a small, local tree farm that had been around for nearly 20 years, the owners kept a hold on whatever they could sell later. Back in present time; the woman was complaining because she couldn’t find the ornament she wanted any more, which meant that it had been sold. When I told her we couldn’t sell the ornament that we no longer had, and would never be able to get again, she started screaming at me. She said something along the lines of ‘I put that on hold!’ (She can’t do that), ‘this is SO unprofessional of you! You aren’t even an adult! What do you know about this?!’ And so on and so forth. Luckily my boss’s husband came in and had her leave, but I had never seen a woman get so upset over an ornament…
Gurl. I've got short naturally dirty blonde hair, and sometimes it still takes 2 sessions to get it super light without giving my hair the consistency of a dorito chip. So ofc getting it from newly dyed black hair to like platinum blonde in one day isn't gonna happen, especially not if you still want hair on your head.
I know a hairdresser that had someone come in who had bleached blonde hair and requested a spiral perm and she was flat out denied this, because if it had been done the chemical reaction between the bleach and perm solution would have melted her hair…. Literally
YUP! I had this happen to me. The lady thought because she had 1 inch of her natural color grow out it would be just fine. The kicker was when she said, "My regular lady would do it for me." I called her out and told her to book with her regular lady then.
Yep I’ve seen peoples hair literally melt off at the regrowth line because they lied to the stylist about using store bought color and the stylist didn’t do a strand test.
Classmate in high school had this happen. Home bleach and perm on the weekend. Had bleached hair just past her shoulders. Did a root touch-up and perm. Came to school on monday with a pixie.
Yeah, back in the 80s, when perms were the rage, I had people telling me how they wanted their hair to look, but also which perm rods. Tried to explain, may as well have explained to the actual perm rods. I actually had to take my younger sisters hair from black, which she coated several times with dye from the store, to a light blonde. My mother could not, for the life of her, understand why I couldn't get the black off the hair and get the blonde color they wanted within a 30 minute time frame. She also complained to me every chance she got about the hair damage. All my fault, of course! Cause why not 😊
I remember my stylist had me sign a waiver when he dyed my hair blue the first time. Now, 5 years later and many colors later, he doesn't bother because he knows I'm always happy with what he does!
Wow, these videos really make me understand why my hairdresser nearly had a panic attack when she lightly bumped my forehead with her iron. I just flinched a little and was like meh it only hurt for 2 seconds it's fine while she was like "OH MY GOD IM SO SORRY OH NO ARE YOU OKAY"
as someone with naturally super dark brown/red hair it certainly takes alot more to do my hair. Which is kind of why i use the crappy boxes at home i can't afford salon styles as much as i love them
I wanted to take my hair from black to dark red. I asked first (in person) if my hairdresser thought it would be possible given how dark my hair was. It was. She managed to get it to gorgeous mahogany without needing bleach either. It came out way better than expected too. Hairdressers are underrated.
My next hair appointment I'm surprising my hairdresser with complete freedom to go apeshit, sky's the limit, whatever her creativity wants, I have really long hair so she loves doing my hair. I always tip extra fat too because her time and knowledge is valuable! I take my son to her for haircuts as well and I pay full price for the cut and tip fat because it's a craft imo, especially how she does it, emotionally matches rapport, very very very patient, and just a beautiful soul. We listen to music, or positive affirmations, and even has crystals and sage like ..she's everything.
Omg! I wanted my brown dyed hair (brown & gray natural underneath) turned to dark blue and dark purple. My hairstylist said she could do it, but knowing my lifestyle, she didn't think I'd want to do the maintenance to keep it nice. Plus, it would take a few visits to do the work. I decided not to do those colors, and I'm so glad I listened to the pro! 😊
It wouldn't matter how her hair was black/brunette. It could be naturally that color. It could be via a dye job at another salon. It could be via home dyeing (Egad! Not *BOX DYE*). Any of those ways would take a long time to make that radical of a change.
@@synthiamcbride7194 She said she was dark blond and wanted to go light blond then she dyed her hair black because she got bored because the appointment was too far away for her.
I appreciate the professional way you're handling this, starting off trying to be flexible to make it a team effort and happy customer, then with as little sarcasm as possible, standing your ground on what you can actually accomplish. This is a really common issue among all kinds of small businesses. Especially when the company is just you and there's no one else to back you up, it can take a spine of steel to fire a client like this and lose their business, but it often ends up being better for everyone-them included.
I was a client and died my hair darker and totally understand where the stylest was coming I didn't do what she did before going to the salon I called and explained what I have done so they were fully aware, I didn't dye my hair black but a light brown which turned my hair orange so that was 100% on me i did sign the waver knowing I was held responsible if my hair fell out i vowed never to dye my own hair ever again and that was in 2018 now I will stick it out until my next hair appointment oh and she lifted basically all the orange out and did an amazing job
keep doing awesome things! :] also i love how billy and mandy is in the background while you kindly try to explain how the client messed up and ur still trying to make her happy.
I wish I could smash the like button 500 times for this video. So tired of dealing with arrogant, entitled people who are so completely self centered, yet possess absolutely no self awareness.
As a fellow hairstylist too, I commend you for the patience of a saint you display! I need to take notes myself haha. You could write a book with all the type of client scenarios we face!! I love your videos they are spot on! And well done for standing up for yourself and your work and still showing them kindness 🙌🏼❤️
This kind of reminds me of my wanting to go blonde, but in reverse. Back when I was 25, I had been going to a stylist for a few years and told her I wanted to go blonde (my natural hair color is dark brown). Without doing a consult or even trying to work me through it, tells me flat out no. When I push the issue, she tells me I am not mature enough to handle maintaining blonde hair (wtf?) and that the only way she would do blonde on me would be if she cut my hair in a pixie and I signed a waiver. Yeah, no thanks. Went to a jr stylist after that, she walked me through the incremental process to get me to blonde and it took a while, but I got my blonde hair. I rocked it for years, too. Had no problems with maintaining it. 😑
I'm glad you actually quote your clients. There was a hair salon that did bleaching "starting at $70" (i forget the actual number but for example lets say its that) and I had really short hair at the time. Last time I had my hair professionally dyed, the 'starting at' was basically just 'this is the price if you have really short hair and if your hair is longer and we need more product the price will be more'. I had super short hair and no one called me or quoted me or warned me over anything. And I was shocked at the end when my cost was $210 because they were like 'oh the $70 is the hourly cost' and i'm like ??? that's literally not what your website says, it says 'starting at' not 'hourly'. They got the manager and they're like "we discussed pricing with you over the phone" and I'm like no you didn't, literally no one called me. Manager death glares the receptionist "well they were SUPPOSED to". I ended up paying the full fee but like. IDK man part of me feels like I shouldn't have because that does just legit feel like shady business practices. Putting 'starting at' instead of 'hourly' for a process that you KNOW is going to take over an hour. And then not calling your clients ahead of time and not even discussing pricing in the chair beforehand at all. -- They also did a really shit job too. You could still see a solid line of color difference with my roots.
Quotes for a chemical service are so important. I don’t even mind a range because I know that until it’s in process it can be hard to tell how long some things will take or if another process will need to be added, but a solid minimum to maximum range so I know how much I’m committing to spending before we are both upset is important.
In college I went to the on campus salon, asked how much to trim my hair. They gave a range of like $15-26 or something. Since I specifically asked about my hair and I didn't want anything more than the dead ends trimmed off I took that to mean the range was how complicated the cut. Nope the range was for length of hair. There was no product used, they just sprayed my hair down with water, didn't wash it or any. But because my hair is long it was $25... which as a broke college student that was a massive difference. I was pissed. Definitely think it is shady advertising.
Bruh- I was a light brown and I went black, been waiting a few years and now I can do a lighter color bc it's basically all gone...please don't make things difficult for people who are willing to help you.
I worked with my stylist for years (but some of that time was 'rona months) before she agreed to bleach out the years of color AND henna. She wanted to get to know my hair and me. But I was 90% gray under all of it and I was ready to get all the color out. She acted very cautiously but it only took two bleach sessions to get me to a platinum color that tones perfectly into my white/ gray hair. But she needed that knowledge to do the best job. What if I had walked in with bad henna and the bleach melted my hair off. I used to cut and henna my own hair for years and when i was younger that was fine. But I want something new and I trust my stylist to take care of my hair.
For some reason this video inspired me to write a mini-essay on the involved semantics because I thought this script was just a really interesting example to look at. Posting in case I can adapt it to a class assignment or something down the line, lol. Not that the reaction was the worst or anything, but it could have been more strategic and I think it's fun to evaluate that. ------------------ I think the issue with this kind of approach is that it goes "Because"/Then before "What"/If, without actually giving like, the full what (we can't give you what you asked for now), when it should be in reverse. As in, it goes "well, *because* we need to reevaluate..." and skirts around the what/if, when it should go more like "well, *if* I tried to get your hair from black to light blond in one session, it would turn to mush and melt off your head and you would be bald. *Because* we don't want that, we need to readjust and reevaluate as if this was your natural color, by doing x/y/z." And then go into explaining options from cheaper than the quote, to what can be done with the quoted price, to more expensive--opening with the opportunity to spend less, which is a positive. Client was also given too much opportunity to fight back and double down prior to getting a full explanation out and in this case, the way the conversation flowed set the client and the professional as adversaries ("I want to do the work previously agreed upon" VS "We're going to do something else"), which kind of dooms the situation from recovering. Needed to go straight from "This is what you're actually asking for, and I want to confirm that neither of us want that" to "We're going to work together to get you hair that you're happy with today, so let's discuss our strategy" while like, tbth, throwing the salon under the bus a little if the client complains about price changing ("it's salon policy, I can try to get you a small discount but I don't get to set the prices since I'm using the salon's chair and their products"--solidifies that you and client *are on same team*). Dyeing your hair black without understanding the repercussions is also a near universal mistake so it's something that's really easy to commiserate with someone over; there was 0 actual sympathy for the mistake, which was a very reasonable one for people to make, and a missed opportunity to set the client on your side. But the biggest issue here is that the Stylist more or less set themselves up as the (term used very loosely) "victim" in this situation--immediately pulling back and focusing in on what changed for *them*, on what *they* can't(although without an explanation, it would come off more as won't) do, when the same information could have been relayed with 0 focus on the stylist or client in the verbiage (again with the If of "we have these different options for you" coming first instead of the Then of "the prices are going to have to change" that came first in the video). Like, yes, you now have to renegotiate the session, and likely need to do more work to figure out what to do for the client, which means you are also in a worse situation, but these are tasks utilizing skills you already have in your repertoire and a much easier situation to fix than lightening box dyed black hair to blonde. If you're trying to recover the situation, you can either focus language to make the client the victim of circumstance(focusing on "you didn't know/do this on purpose" instead of "you did this/your hair is the problem" which was how the script flowed), or to make no one the victim of the situation (lots more "we" than "I"/"you"). It doubled down on the adversarial dynamic already established previously and left both individuals unsatisfied and in unresolvable conflict since both had felt attacked and were unwilling to compromise. ((Notably, if you don't want to recover the situation, that's fine too, but then, like, don't waste your time on recovery--spend it explaining that it will take more time to not melt the client's hair off so they'll need to reschedule, and if they're worried about waiting the other stylists are just as qualified and should have a wider range of openings to get her the session she needs. Learning to kick people out of your station faster is its own thing with a much broader set of techniques and philosophies governing it but the universal one is: if it sucks, hit the bricks. If you know when someone argues with prices you'll hate working with them, that's the point where you start the dismissal strategy because they're not going to un-say that and you're almost definitely going to end up kicking them out anyway.))
I get this from both sides. I used to love to go from blonde to black and back again. But of course, I would never act like it’s the stylists fault and my ass would be apologizing for using box dye.
I’m terrified of doing anything to my hair immediately before seeing a stylist. And she SERIOUSLY! Went jet black! And was questioning why she couldn’t go BRIGHT blonde same day same price
Why do people not understand that the original color matters too, maybe even more than the color you want to go? It sucks that you have to deal with people like this. At the beginning, it seemed like she would be understanding and knew what would happen if she dyed her hair black, but by the end that all went out the window!
This is crazy… it’s like calling an auto body shop and asking for a quote to pull out a dent and then you go and total your shit and demand that they fix it 😂
This is hilarious to me. I went to a new stylist with like 10 pictures and 3 years worth of my past colors to give her a full history after texting her pictures of my hair for just a cut. 🤣 Curly girl tings.
I imagine that happens way more than people realize. I find that the folks enjoying doing all the colors & such are more likely to be impatient & throw random things at their hair.
Ahh yes, this is why I quickly changed career paths in my twenties. I thought being a hair stylist would be amazing fun till I looked over some of the things that you must learn. It's legit science people, not magic.
I work at a library and I feel this pain. Lot of older people come in not understanding that I don't know their name, I don't personally have their held books, I don't know every book in the thousands on thousands we have in the whole building. I also can't read minds. Just today had a older woman come through the drive through (yes, the library has a drive through) and I had to continuously keep asking "What are you asking me for?" "What are you looking for?" "How can I help you?" because she just expected me to know that she wanted the next books in her series, without telling me any information. An then to have them readily available to hand to her immediately. Ma'am hundreds of people come through the drive though everyday, next time call ahead or put them on hold yourself. Don't get pissy at me, I'm operating on 0% of the 100% of information you have, use your words. I'm just one of the few people you will talk to today, your one of the MANY I will/have talked to.
They always say, "this has been fun" like ya babe, it's gonna be fun to be orange for a bit cuz otherwise it's gonna be fun for your hair to break off. It ain't a magic wand. ✨️
These videos remind me why I left being a stylist. 🤦🏼♀️ I am keeping in practice and keeping up my license, but I honestly doubt I will go back to being a stylist outside of a handful of family and a few friends.
I'm not even a hairdresser and I know that you can't go from boxed black to platinum blonde in one session. I have dark brown hair and it took a few times to get to the ash blonde I wanted.
I booked a flight from Dallas to Phoenix but got bored and drove to NYC. I’m now very angry that the airline won’t honor the original ticket for the original price. I don’t see how it’s right for them to charge me more for a longer flight that will use more fuel and I don’t understand how they can tell me there’s going to be a layover in Chicago now since I changed my departure location at the very last second.
Oooor!!! Get this! Let the stylist choose! My best friend is my "hair artist" and she picks the colors and the cut. I just give her a genre (usually "funky professional" due to my job). Never disappointed. She can also color my hair in such a way that I can change the color just by moving the part. Yup. She's badass. 😎
I need a, hair client goes right, video to counter all these Karens. Exhausting and we're only getting the short version. Bless u for putting up with these people. Customer service is everywhere but having to spend hours and a couple days with the same difficult person, eek
I recognize that patient, pained voice. I've done this to my hairdresser about 90 times. (Except for the part about honoring the original quote. I mean come on now.) I always tip 30% minimum because I feel sorry for her dealing with my whims.
It is annoying, and I would never do that to my stylist. That said, I get it. I lost my mind last year and dyed my beautiful healthy blond purple, which I loved, but I want my blond back. Now I have to let a lot grow out then whack it off it I don't want to shave my head or bleach it.
I dyed my hair black a few months before I decided to bleach it and I actually got really lucky, it lifted completely all the way to a nice golden blonde. I was honest with my stylist though, and it did take a couple more sessions to get to platinum.
Love your videos... have you ever had anyone react to color? How did you handle it... happened to me once. I had to change stylists. I didn't blame her, but she said nothing... I came home and saw my scalp was an oozing mess.
@@yguess007 oh my lord. I had no idea. I don't have much experience with hair dye. I had it done a couple of times when I was a teenager, but I'm crap with maintenance, and I couldn't make myself do it often enough that it looked nice.
Omg. It took two applications of bleach plus toning to take me from my 8 ash blond to a 12. Thankfully my stylist had done the initial bleach to go to that 8 and was prepped. Can't imagine how many applications/how much time that would take.
What a nightmare!!!! Black is such a difficult color to lift! It can damage your hair to expect to go from black to white! She cant even expect her natural at that point! She was better off deciding to go red😂 for bright fun anyway! Black is just so much work to remove!!!
I used to be manager at a salon and I've seem some shady things on behalf of the clients as well as the stylists. But the worst is when the client essentially knows nothing about the procedures needed to give them the look they want but yet still get upset when they don't get what they want even if it's been explained to them beforehand. I mean yall - the internet exists for a reason. Study up on what you want to make sure you understand if for no other reason then to make sure you aren't getting taken for a ride. At least then you will know that your stylist is doing the best they can with the raw material they have at hand. You can't show up in a salon with three strands of hair and expert to walk out of there looking like Beyonce' unless you are buying a wig Sweetie. They are stylists not magicians. 😂
I’ve got to show your videos to my stylist 😆 We have such a good relationship. I would never treat her or ANYONE the way you show how customers act. And bosses…
I worked at salon as a receptionist I loved telling this to clients only to have their stylist say the same thing then the client freaks out. Like we do chemistry on your head we ask the questions we do so we don’t screw ur hair up.
I would fully understand. I had deep purple hair for a while. I did a lot to get it out of my hair. My hair is light enough I can go bright blonde with a gentle color. At this time I'm a light pink at top darker at the bottom and living for it.
I don't do much with my hair when I go get it done. I get it relaxed as I love my Afro but I can't do the up keep on it anymore. Would love to have highlights in my hair but bleach and a relaxer does mix, even months after one or the other is done (I waited a year once, still fried some hair off). So I dye it black (yes it's box dye normally but this time I will get dye from Sally's). My stylist is a sweet heart, she took over my original styles place and both did/do amazing work for ppl of color. My stylist love that I am straight up with them an don't pull bs. I don't want my hair messed up and they don't want to be surprised if deal with aholes
When I decided to go platinum blonde. Even with natural light brown hair, it took two sessions, one to lighten up everything and the full shebang 6 weeks later. And that was only because I was willing to let my stylist bleach for as long as possible. Yes, it burned like the sun under that heater. I was moving from OKC to CA and I wanted to go with something really bold for my last few weeks in town. I also shaved almost half my head on one side. It was still yellow, probably because my stylist (who had known me since I was a kid, he did my mom too) wasn’t really understanding what I wanted and used the wrong toner or we left it too long, and the head shave I wanted. But I knew what I was asking, I had been thinking about it a long time, and I was ready for it. When I got to CA I found a local stylist who overtones some clients purposefully slightly leaving me with silver hair for a few days. I LOVED IT! When it mellowed I was left with the platinum blonde I had always wanted and was able to try other colors on it. Including a highly pigmented electric purple that lasted for months and eventually faded to lavender. When I had to go bad to natural I had my stylist do an ombré to make it easier on my hair. Now it’s been a year of blonde and brown and I’m ready to start over, lol. Have fun with your hair! But respect the process. 🎉
Not to mention now it would take longer so you would have to book the hair stylist for the entire day to go from such a dark color to a light one. You have to pay more because they wouldn't be able to see other clients that day. Except maybe for quick clients they could fit in while your bleach is processing the color. But timing wise that would be a complete guess scheduling-wise. Unless it was a random walk-in that only wanted a quick trim.
My Mother was a Hair Sylist and I always thought of going to school for it. I think I would love it but I never did it because I knew I couldn't deal with the customer service side of it. I just want to do hair on mannequins lol
I had box dyed my hair to a level 5 and wanted to go blonde. It’s a process! That box color had to be removed first. And it wasn’t quick nor was it cheap.
This is why I tell people it's not my hair. It's on loan from my stylist for a small monthly fee. Besides the basics, I don't do anything to it. I sit in the chair, my stylist does what she wants, and I pay what she tells me to pay. (There is only the occasional "argument" about under charging.) No fuss. No muss. Everyone is happy.
I had no idea how much y’all put up with. No wonder my hairstylist thanks me for being understanding and such.
For real, I had no idea what friends of mine put up with *every day*
Being a hairstylist, especially one working with bleach and other chemicals, requires at the very least a basic understanding of chemistry and other sciences, and oh boy do some people not understand science no matter what way you put it.
I could never imagine behaving like this. People are unreasonable. Working in the service industry is very hard. Harder than it should be.
Thankfully I haven't been in this situation yet as far as a year and a half of being in this industry. Just sayin..... no thank you. Just me quoting people on the around price range of their service from the starting price gets me nervous. But i am getting over it by asking them if it is okay to proceed with the service or if they want to do something else.
It's what happens when you work in the service industry. They all have horror stories. You can follow funeral home directors, plumbers, construction workers...retail...nurses... if you have to deal with people regularly... you will be put through some crazy shit.
It sucks bc you can hear how she's trying to explain how the client is CLEARLY in the wrong for making hair pigment changes (especially to BLACK OF ALL COLORS) but is still interested in doing SOMETHING so that the time she waited for the appointment wasn't wasted.
Girl you got all the patience in the world! More props to you!!
I don't see how people don't understand that the initial quote is null and void once what was quoted upon has changed.
It sucks, but she probably needs to say this quote is an initial quote pending seeing your actual hair.
I work at a medical spa and I've had clients come at me with an armload of products and expect that they only have to pay for the service. No, lady. Your service was $450. All that extra stuff now brings it to $675. If it didn't happen on the regular, I'd swear people were playing dumb on purpose.
You need to have coloring pages for these children. You give her a black piece of paper and you get a dark blonde piece. Then tell her if she can turn her page the color she wants first, you'll do it for the 230. Watch her complain cuz its not fair since the pages aren't the same color 🤣🤣
Right! Give her black paper & a white crayon - let me known when you’re able to get the paper white w/o any black showing!😂
That's a GREAT idea, maybe then she will get it 🤣😂🙏✌️
Hot take: don’t lie to someone, then expect to pay the same amount they quoted you, lol.
Bish really think the laws of chemistry will cease to exist within the walls of the salon and take her from Morticia Addams to Danaerys Targaryen in 1 day.
I was going to say Morticia Addams to Ophelia Frump(Morticia Addam's white haired sister) but I figured most wouldn't get that reference.
I did!!! Family is a huge fan of the OG series
And u would be right lol..
And without a waver
Lol that's hilarious I got that reference the time around 🤣😂😂
Bish wanted to go from Madam of the night to mother of dragons in one day
I feel the pain. As a floral designer I have impossible expectations on short notice.
“But you have these flowers on your website. Why don’t you have them today?” Hair color takes time. Florists have to order from their wholesalers. We both have the public demanding instant results. ❤️🐩
In a world of "same day delivery" and instant gratification...customer expectations are getting even more unrealistic! I thought it was bad 20 years ago (been in customer service fields my entire time working)...the level of "unreasonable" is heading toward astonishing heights!
I never thought about this being a problem for florists! Thank you for your informative comment!
The worst I seen for florists, it someone popping in at 9am opening, wanting full wedding flowers, from bridal party, to .ale and female attendants, to parents, grandparents, vocalists and expect to pick up at noon. Oh, and specific flowers and colors. Too crazy.
@@MOMKAT1WV YES!!! Have had that happen too 🌹
@@elderlypoodle9181 & @Kathy Kinney wait what? Who are these people? Like, I am genuinely curious at how there peole came to thinking that this was a thing... why did they leave it so last minute?? Did they not... plan their weddings? I know a lot of people just go off and have a quick marriage at the council building or a small gathering with friends/family, but this sounds like they wanted FULL ON wedding flowers, not what you'd expect from a quick quiet little ceremony.
And pay the cancellation fee!
The customer is NOT always right! It makes me so happy to see Karen's told not just 'No", but "No,and don't come back'
The quote actually is “the customer is always right in the matters of taste.“
I love how people legit say this insane nonsense irl. Like someone will drop off a script at 115 and be told to come back after 2 bc 130-2 the Rx staff takes lunch so they wouldn't have time to fill it before closing. A lady literally stood in the way of the gate so we had to call the police and she pushed back their lunch by nearly 20 minutes and when the officer told her that now she had to wait till 220 to get her script she was so perplexed. He was like "well lady, if they are supposed to take a half hour break and you prevented them from doing that for 20 minutes, now that time gets added on to the back end." I told her she fortunately didn't need to wait till then to get her script bc it was going to be cancelled and she was trespassed from the property so she could have it transferred elsewhere.
A fellow tech?!
Community clinic one here... when they literally step from the consult room to the pharmacy line and don't understand why it's not already waiting for them on a golden pedestal.
Ma'am your provider hasn't even sent the script yet
I was given a time frame and I waited even longer and the pharmacy called me and told me my meds were ready. I just didn't want to be a pain in the ass. Lo and behold, when I went up to the drive thru, there was a lady that was screaming so loud they asked her to come inside and stop holding up the drive thru. My heart goes out to ya'll for having to deal with that.
@@TiffanyG8675309 thank you. It happens multiple times a day
@@janethbarajas5063
Them:I have a rx for blank. I know it’s not ready yet. From Dr Pepper.
Me: Lady it’s not even here yet.
Them: R u SuRe? They said it would be ready when I got here.
Me: I apologize for the inconvenience but we don’t have it in the system yet
Them: But THEY said it would be ready!!
Me: Didn’t you say you knew it wasn’t ready yet? Well I just told you why it’s not.
Them: R you the farmist? Let me talk to the FARMIST!
Me: they’re going to tell you the same thing, but OK.
Pharmacist: Literally every thing I just told them
Them: Ok
When I saw my stylist for the first time, I wanted platinum like I had 2 years earlier. I was honest with what was in my hair. Some of it was my natural hair, some of it was brown on top of auburn on top of brown on top of purple (brown on purple turned it green so i cancelled it out) on top of red, on top of pink and so on. I said quite frankly I don't know how much of my hair is natural and how much is dyed. They did a strand test because I was a new client, told me I probably won't be platinum in only one session, and I was okay with that and expected that. I eventually did get the platinum I wanted with minimal banding and my stylist did an amazing job at it. I can't imagine people who get their hair done often be this unreasonable and stupid. Hell, not even that. Just not listening to the stylist explaining and expecting things for free.
In a world of "same day delivery" and instant gratification...customer expectations are getting even more unrealistic! I thought it was bad 20 years ago (been in customer service fields my entire time working)...the level of "unreasonable" is heading toward astonishing heights!
You act like this is new. This isn't new.
Back in the 80s until the mid 90s, I worked a front desk job at a hotel near Disney in Florida. I couldn't handle it anymore because the guests were so unreasonable and rude. And this was back in the days when the housekeeping staff cleaned the rooms every single day.
I remember interning at a tree farm, and this one woman was so mad she couldn’t buy an ornament she had seen last year. The ornament she described was from a brand of very ornate, hand painted, ornaments that had been shipped all the way from Poland nearly a decade ago, making them more valuable. The company that made these ornaments had been shut down for a few years, meaning that these were the only ornaments we could sell from that brand. And being a small, local tree farm that had been around for nearly 20 years, the owners kept a hold on whatever they could sell later. Back in present time; the woman was complaining because she couldn’t find the ornament she wanted any more, which meant that it had been sold. When I told her we couldn’t sell the ornament that we no longer had, and would never be able to get again, she started screaming at me. She said something along the lines of ‘I put that on hold!’ (She can’t do that), ‘this is SO unprofessional of you! You aren’t even an adult! What do you know about this?!’ And so on and so forth. Luckily my boss’s husband came in and had her leave, but I had never seen a woman get so upset over an ornament…
Gurl. I've got short naturally dirty blonde hair, and sometimes it still takes 2 sessions to get it super light without giving my hair the consistency of a dorito chip. So ofc getting it from newly dyed black hair to like platinum blonde in one day isn't gonna happen, especially not if you still want hair on your head.
I like to call over bleached hair the crunchy chicken ramen look.
Oh that’s interesting! That would be a great example to these people thinking going from black to blonde is nothing
'consistency of a Dorito chip'😂😂😂
I know a hairdresser that had someone come in who had bleached blonde hair and requested a spiral perm and she was flat out denied this, because if it had been done the chemical reaction between the bleach and perm solution would have melted her hair…. Literally
YUP! I had this happen to me. The lady thought because she had 1 inch of her natural color grow out it would be just fine. The kicker was when she said, "My regular lady would do it for me." I called her out and told her to book with her regular lady then.
Yep I’ve seen peoples hair literally melt off at the regrowth line because they lied to the stylist about using store bought color and the stylist didn’t do a strand test.
Classmate in high school had this happen. Home bleach and perm on the weekend. Had bleached hair just past her shoulders. Did a root touch-up and perm. Came to school on monday with a pixie.
The struggle is real. Had this happen to many times. I love how people who aren't trained love to tell us how to do our jobs. You are awesome Siiri!
Same in the restaurant industry. Love when a customer tells me how to cook 🙃. Ouf.
Yeah, back in the 80s, when perms were the rage, I had people telling me how they wanted their hair to look, but also which perm rods. Tried to explain, may as well have explained to the actual perm rods. I actually had to take my younger sisters hair from black, which she coated several times with dye from the store, to a light blonde. My mother could not, for the life of her, understand why I couldn't get the black off the hair and get the blonde color they wanted within a 30 minute time frame. She also complained to me every chance she got about the hair damage. All my fault, of course! Cause why not 😊
I remember my stylist had me sign a waiver when he dyed my hair blue the first time. Now, 5 years later and many colors later, he doesn't bother because he knows I'm always happy with what he does!
Wow, these videos really make me understand why my hairdresser nearly had a panic attack when she lightly bumped my forehead with her iron. I just flinched a little and was like meh it only hurt for 2 seconds it's fine while she was like "OH MY GOD IM SO SORRY OH NO ARE YOU OKAY"
as someone with naturally super dark brown/red hair it certainly takes alot more to do my hair. Which is kind of why i use the crappy boxes at home i can't afford salon styles as much as i love them
I wanted to take my hair from black to dark red. I asked first (in person) if my hairdresser thought it would be possible given how dark my hair was. It was. She managed to get it to gorgeous mahogany without needing bleach either. It came out way better than expected too. Hairdressers are underrated.
My next hair appointment I'm surprising my hairdresser with complete freedom to go apeshit, sky's the limit, whatever her creativity wants, I have really long hair so she loves doing my hair. I always tip extra fat too because her time and knowledge is valuable! I take my son to her for haircuts as well and I pay full price for the cut and tip fat because it's a craft imo, especially how she does it, emotionally matches rapport, very very very patient, and just a beautiful soul. We listen to music, or positive affirmations, and even has crystals and sage like ..she's everything.
Gosh that must be so annoying!! I feel for you gurl!!
Omg! I wanted my brown dyed hair (brown & gray natural underneath) turned to dark blue and dark purple. My hairstylist said she could do it, but knowing my lifestyle, she didn't think I'd want to do the maintenance to keep it nice. Plus, it would take a few visits to do the work. I decided not to do those colors, and I'm so glad I listened to the pro! 😊
This is why I either rock my natural hair or get highlights that will grow out nicely.
I'm far too lazy for the maintenance.
@@tinkeramma Yes. I grew out my gray 3 years ago. She gave me lowlights for that, and it grew the color out really nice. I don't color anymore. 😊
After she said I only brought $230. A fair response would’ve been I gave enough time for a dark blonde to light blonde process not a black to blonde
How does someone like not get that putting black box color allover your hair is going to change things
It wouldn't matter how her hair was black/brunette. It could be naturally that color. It could be via a dye job at another salon. It could be via home dyeing (Egad! Not *BOX DYE*). Any of those ways would take a long time to make that radical of a change.
@@synthiamcbride7194 She said she was dark blond and wanted to go light blond then she dyed her hair black because she got bored because the appointment was too far away for her.
I appreciate the professional way you're handling this, starting off trying to be flexible to make it a team effort and happy customer, then with as little sarcasm as possible, standing your ground on what you can actually accomplish. This is a really common issue among all kinds of small businesses. Especially when the company is just you and there's no one else to back you up, it can take a spine of steel to fire a client like this and lose their business, but it often ends up being better for everyone-them included.
I’m glad you have people sign waivers when you run into situations like this. It holds everyone accountable for all services to be provided.
I was a client and died my hair darker and totally understand where the stylest was coming I didn't do what she did before going to the salon I called and explained what I have done so they were fully aware, I didn't dye my hair black but a light brown which turned my hair orange so that was 100% on me i did sign the waver knowing I was held responsible if my hair fell out i vowed never to dye my own hair ever again and that was in 2018 now I will stick it out until my next hair appointment oh and she lifted basically all the orange out and did an amazing job
The more I watch these the more I don’t miss doing hair 😂
keep doing awesome things! :] also i love how billy and mandy is in the background while you kindly try to explain how the client messed up and ur still trying to make her happy.
I wish I could smash the like button 500 times for this video. So tired of dealing with arrogant, entitled people who are so completely self centered, yet possess absolutely no self awareness.
As a fellow hairstylist too, I commend you for the patience of a saint you display! I need to take notes myself haha. You could write a book with all the type of client scenarios we face!! I love your videos they are spot on! And well done for standing up for yourself and your work and still showing them kindness 🙌🏼❤️
This kind of reminds me of my wanting to go blonde, but in reverse. Back when I was 25, I had been going to a stylist for a few years and told her I wanted to go blonde (my natural hair color is dark brown). Without doing a consult or even trying to work me through it, tells me flat out no.
When I push the issue, she tells me I am not mature enough to handle maintaining blonde hair (wtf?) and that the only way she would do blonde on me would be if she cut my hair in a pixie and I signed a waiver. Yeah, no thanks.
Went to a jr stylist after that, she walked me through the incremental process to get me to blonde and it took a while, but I got my blonde hair. I rocked it for years, too. Had no problems with maintaining it. 😑
I'm glad you actually quote your clients. There was a hair salon that did bleaching "starting at $70" (i forget the actual number but for example lets say its that) and I had really short hair at the time. Last time I had my hair professionally dyed, the 'starting at' was basically just 'this is the price if you have really short hair and if your hair is longer and we need more product the price will be more'. I had super short hair and no one called me or quoted me or warned me over anything. And I was shocked at the end when my cost was $210 because they were like 'oh the $70 is the hourly cost' and i'm like ??? that's literally not what your website says, it says 'starting at' not 'hourly'. They got the manager and they're like "we discussed pricing with you over the phone" and I'm like no you didn't, literally no one called me. Manager death glares the receptionist "well they were SUPPOSED to". I ended up paying the full fee but like. IDK man part of me feels like I shouldn't have because that does just legit feel like shady business practices. Putting 'starting at' instead of 'hourly' for a process that you KNOW is going to take over an hour. And then not calling your clients ahead of time and not even discussing pricing in the chair beforehand at all. -- They also did a really shit job too. You could still see a solid line of color difference with my roots.
Quotes for a chemical service are so important. I don’t even mind a range because I know that until it’s in process it can be hard to tell how long some things will take or if another process will need to be added, but a solid minimum to maximum range so I know how much I’m committing to spending before we are both upset is important.
In college I went to the on campus salon, asked how much to trim my hair. They gave a range of like $15-26 or something. Since I specifically asked about my hair and I didn't want anything more than the dead ends trimmed off I took that to mean the range was how complicated the cut.
Nope the range was for length of hair. There was no product used, they just sprayed my hair down with water, didn't wash it or any. But because my hair is long it was $25... which as a broke college student that was a massive difference. I was pissed. Definitely think it is shady advertising.
Bruh- I was a light brown and I went black, been waiting a few years and now I can do a lighter color bc it's basically all gone...please don't make things difficult for people who are willing to help you.
I worked with my stylist for years (but some of that time was 'rona months) before she agreed to bleach out the years of color AND henna. She wanted to get to know my hair and me. But I was 90% gray under all of it and I was ready to get all the color out. She acted very cautiously but it only took two bleach sessions to get me to a platinum color that tones perfectly into my white/ gray hair. But she needed that knowledge to do the best job. What if I had walked in with bad henna and the bleach melted my hair off. I used to cut and henna my own hair for years and when i was younger that was fine. But I want something new and I trust my stylist to take care of my hair.
For some reason this video inspired me to write a mini-essay on the involved semantics because I thought this script was just a really interesting example to look at. Posting in case I can adapt it to a class assignment or something down the line, lol. Not that the reaction was the worst or anything, but it could have been more strategic and I think it's fun to evaluate that.
------------------
I think the issue with this kind of approach is that it goes "Because"/Then before "What"/If, without actually giving like, the full what (we can't give you what you asked for now), when it should be in reverse. As in, it goes "well, *because* we need to reevaluate..." and skirts around the what/if, when it should go more like "well, *if* I tried to get your hair from black to light blond in one session, it would turn to mush and melt off your head and you would be bald. *Because* we don't want that, we need to readjust and reevaluate as if this was your natural color, by doing x/y/z." And then go into explaining options from cheaper than the quote, to what can be done with the quoted price, to more expensive--opening with the opportunity to spend less, which is a positive.
Client was also given too much opportunity to fight back and double down prior to getting a full explanation out and in this case, the way the conversation flowed set the client and the professional as adversaries ("I want to do the work previously agreed upon" VS "We're going to do something else"), which kind of dooms the situation from recovering. Needed to go straight from "This is what you're actually asking for, and I want to confirm that neither of us want that" to "We're going to work together to get you hair that you're happy with today, so let's discuss our strategy" while like, tbth, throwing the salon under the bus a little if the client complains about price changing ("it's salon policy, I can try to get you a small discount but I don't get to set the prices since I'm using the salon's chair and their products"--solidifies that you and client *are on same team*). Dyeing your hair black without understanding the repercussions is also a near universal mistake so it's something that's really easy to commiserate with someone over; there was 0 actual sympathy for the mistake, which was a very reasonable one for people to make, and a missed opportunity to set the client on your side.
But the biggest issue here is that the Stylist more or less set themselves up as the (term used very loosely) "victim" in this situation--immediately pulling back and focusing in on what changed for *them*, on what *they* can't(although without an explanation, it would come off more as won't) do, when the same information could have been relayed with 0 focus on the stylist or client in the verbiage (again with the If of "we have these different options for you" coming first instead of the Then of "the prices are going to have to change" that came first in the video). Like, yes, you now have to renegotiate the session, and likely need to do more work to figure out what to do for the client, which means you are also in a worse situation, but these are tasks utilizing skills you already have in your repertoire and a much easier situation to fix than lightening box dyed black hair to blonde. If you're trying to recover the situation, you can either focus language to make the client the victim of circumstance(focusing on "you didn't know/do this on purpose" instead of "you did this/your hair is the problem" which was how the script flowed), or to make no one the victim of the situation (lots more "we" than "I"/"you"). It doubled down on the adversarial dynamic already established previously and left both individuals unsatisfied and in unresolvable conflict since both had felt attacked and were unwilling to compromise.
((Notably, if you don't want to recover the situation, that's fine too, but then, like, don't waste your time on recovery--spend it explaining that it will take more time to not melt the client's hair off so they'll need to reschedule, and if they're worried about waiting the other stylists are just as qualified and should have a wider range of openings to get her the session she needs. Learning to kick people out of your station faster is its own thing with a much broader set of techniques and philosophies governing it but the universal one is: if it sucks, hit the bricks. If you know when someone argues with prices you'll hate working with them, that's the point where you start the dismissal strategy because they're not going to un-say that and you're almost definitely going to end up kicking them out anyway.))
I get this from both sides. I used to love to go from blonde to black and back again. But of course, I would never act like it’s the stylists fault and my ass would be apologizing for using box dye.
“I’m a beautician not a magician.”
I’m terrified of doing anything to my hair immediately before seeing a stylist. And she SERIOUSLY! Went jet black! And was questioning why she couldn’t go BRIGHT blonde same day same price
People just do not respect other’s time and talent. Glad you stood your ground. 👍👍
Why do people not understand that the original color matters too, maybe even more than the color you want to go? It sucks that you have to deal with people like this. At the beginning, it seemed like she would be understanding and knew what would happen if she dyed her hair black, but by the end that all went out the window!
This is crazy… it’s like calling an auto body shop and asking for a quote to pull out a dent and then you go and total your shit and demand that they fix it 😂
Your videos are so good. I can’t even imagine the crap you have to put up with.
God bless🕊💜🕊
This is hilarious to me. I went to a new stylist with like 10 pictures and 3 years worth of my past colors to give her a full history after texting her pictures of my hair for just a cut. 🤣 Curly girl tings.
Not knowing how things work is fine. Not knowing how things work and then arguing with the professional expert when they explain it to you is moronic.
It's so perfect how the entire time she's just buried in her phone, too.
I imagine that happens way more than people realize. I find that the folks enjoying doing all the colors & such are more likely to be impatient & throw random things at their hair.
Loving the Billy and Mandy in the background!
Siri you handle situations wonderfully.
Not a stylist, but even I know, never put box color on your hair before a salon color change. Makes a huge difference in final results.
Ahh yes, this is why I quickly changed career paths in my twenties. I thought being a hair stylist would be amazing fun till I looked over some of the things that you must learn. It's legit science people, not magic.
I thought I was the only one who referred to my dirty blonde hair as dishwater blonde 😂😭
I work at a library and I feel this pain. Lot of older people come in not understanding that I don't know their name, I don't personally have their held books, I don't know every book in the thousands on thousands we have in the whole building. I also can't read minds. Just today had a older woman come through the drive through (yes, the library has a drive through) and I had to continuously keep asking "What are you asking me for?" "What are you looking for?" "How can I help you?" because she just expected me to know that she wanted the next books in her series, without telling me any information. An then to have them readily available to hand to her immediately. Ma'am hundreds of people come through the drive though everyday, next time call ahead or put them on hold yourself. Don't get pissy at me, I'm operating on 0% of the 100% of information you have, use your words. I'm just one of the few people you will talk to today, your one of the MANY I will/have talked to.
They always say, "this has been fun" like ya babe, it's gonna be fun to be orange for a bit cuz otherwise it's gonna be fun for your hair to break off.
It ain't a magic wand. ✨️
OMG you left your magic stick at home. I love when they come in and say oh how easy to get all that black out.
These videos remind me why I left being a stylist. 🤦🏼♀️ I am keeping in practice and keeping up my license, but I honestly doubt I will go back to being a stylist outside of a handful of family and a few friends.
Shoutout to the grimm adventures of billy and mandy in the background!
I'm not even a hairdresser and I know that you can't go from boxed black to platinum blonde in one session. I have dark brown hair and it took a few times to get to the ash blonde I wanted.
Not to mention how much DAMAGE this would do!
Now I know what to expect when I go for my hair. This is so much fun.
I booked a flight from Dallas to Phoenix but got bored and drove to NYC. I’m now very angry that the airline won’t honor the original ticket for the original price. I don’t see how it’s right for them to charge me more for a longer flight that will use more fuel and I don’t understand how they can tell me there’s going to be a layover in Chicago now since I changed my departure location at the very last second.
You’re beauty wish I could watch you smile endlessly 😊
Is it just so satisfying to ask people to leave when they’re nuts???
Oooor!!! Get this! Let the stylist choose! My best friend is my "hair artist" and she picks the colors and the cut. I just give her a genre (usually "funky professional" due to my job). Never disappointed.
She can also color my hair in such a way that I can change the color just by moving the part. Yup. She's badass. 😎
I need a, hair client goes right, video to counter all these Karens. Exhausting and we're only getting the short version. Bless u for putting up with these people. Customer service is everywhere but having to spend hours and a couple days with the same difficult person, eek
You speak so cautiously... well played
“Um why not?!” 😂😂😂
I recognize that patient, pained voice. I've done this to my hairdresser about 90 times. (Except for the part about honoring the original quote. I mean come on now.) I always tip 30% minimum because I feel sorry for her dealing with my whims.
It is annoying, and I would never do that to my stylist. That said, I get it. I lost my mind last year and dyed my beautiful healthy blond purple, which I loved, but I want my blond back. Now I have to let a lot grow out then whack it off it I don't want to shave my head or bleach it.
Hello beautiful 😊
I dyed my hair black a few months before I decided to bleach it and I actually got really lucky, it lifted completely all the way to a nice golden blonde. I was honest with my stylist though, and it did take a couple more sessions to get to platinum.
Love that you were watching Billy & Mandy.
"You can't do what was promised? :P" "Could you not come in with the hair that was promised because you have 0 impulse control?"
Love your videos... have you ever had anyone react to color? How did you handle it... happened to me once. I had to change stylists. I didn't blame her, but she said nothing... I came home and saw my scalp was an oozing mess.
You’re beauty 😊
Ooh i am curious about that too!
And sorry she didnt say anything, that seems like an obvious thing to do. but maybe she didn't want to get yelled at?
Wait... hair dye can make your scalp OOZE?
@@AutisticAthena Yes my scalp was chemically burned. Hence the oozing.
@@yguess007 oh my lord. I had no idea. I don't have much experience with hair dye. I had it done a couple of times when I was a teenager, but I'm crap with maintenance, and I couldn't make myself do it often enough that it looked nice.
Youre a saint for putting up with all of this
Omg. It took two applications of bleach plus toning to take me from my 8 ash blond to a 12. Thankfully my stylist had done the initial bleach to go to that 8 and was prepped. Can't imagine how many applications/how much time that would take.
I can't believe the amount of crap you guys have to put up with. This is so disrespectful to you.
What a nightmare!!!! Black is such a difficult color to lift! It can damage your hair to expect to go from black to white! She cant even expect her natural at that point! She was better off deciding to go red😂 for bright fun anyway! Black is just so much work to remove!!!
I cannot cannot believe what people do to their hair and also expect of a hairstylist lol DANG.
_Hot take…_
Me thinking: Oh, just hot take yourself out of the salon, lady.
1:12 When she says it’s fine but it’s definitely not fine 😅
I used to be manager at a salon and I've seem some shady things on behalf of the clients as well as the stylists. But the worst is when the client essentially knows nothing about the procedures needed to give them the look they want but yet still get upset when they don't get what they want even if it's been explained to them beforehand. I mean yall - the internet exists for a reason. Study up on what you want to make sure you understand if for no other reason then to make sure you aren't getting taken for a ride. At least then you will know that your stylist is doing the best they can with the raw material they have at hand. You can't show up in a salon with three strands of hair and expert to walk out of there looking like Beyonce' unless you are buying a wig Sweetie. They are stylists not magicians. 😂
Bro I would've loved black with blonde streaks that sounds gorgeous
There’s so many people that would actually do this. I am so thankful I would never do this..
I’ve got to show your videos to my stylist 😆 We have such a good relationship. I would never treat her or ANYONE the way you show how customers act. And bosses…
I worked at salon as a receptionist I loved telling this to clients only to have their stylist say the same thing then the client freaks out. Like we do chemistry on your head we ask the questions we do so we don’t screw ur hair up.
Facts! Can you give me a seven hour service and I only pay for a two hour service lol smh
I would fully understand. I had deep purple hair for a while. I did a lot to get it out of my hair. My hair is light enough I can go bright blonde with a gentle color. At this time I'm a light pink at top darker at the bottom and living for it.
Omg black hair dye is so hard to get out. I dyed my hair black for years and it took so long for the color to lift
I love the fact that you're watching Grim Adventures❤❤
I don't do much with my hair when I go get it done. I get it relaxed as I love my Afro but I can't do the up keep on it anymore. Would love to have highlights in my hair but bleach and a relaxer does mix, even months after one or the other is done (I waited a year once, still fried some hair off). So I dye it black (yes it's box dye normally but this time I will get dye from Sally's).
My stylist is a sweet heart, she took over my original styles place and both did/do amazing work for ppl of color. My stylist love that I am straight up with them an don't pull bs. I don't want my hair messed up and they don't want to be surprised if deal with aholes
When I decided to go platinum blonde. Even with natural light brown hair, it took two sessions, one to lighten up everything and the full shebang 6 weeks later. And that was only because I was willing to let my stylist bleach for as long as possible. Yes, it burned like the sun under that heater. I was moving from OKC to CA and I wanted to go with something really bold for my last few weeks in town. I also shaved almost half my head on one side. It was still yellow, probably because my stylist (who had known me since I was a kid, he did my mom too) wasn’t really understanding what I wanted and used the wrong toner or we left it too long, and the head shave I wanted. But I knew what I was asking, I had been thinking about it a long time, and I was ready for it. When I got to CA I found a local stylist who overtones some clients purposefully slightly leaving me with silver hair for a few days. I LOVED IT! When it mellowed I was left with the platinum blonde I had always wanted and was able to try other colors on it. Including a highly pigmented electric purple that lasted for months and eventually faded to lavender. When I had to go bad to natural I had my stylist do an ombré to make it easier on my hair. Now it’s been a year of blonde and brown and I’m ready to start over, lol. Have fun with your hair! But respect the process. 🎉
Not to mention now it would take longer so you would have to book the hair stylist for the entire day to go from such a dark color to a light one. You have to pay more because they wouldn't be able to see other clients that day. Except maybe for quick clients they could fit in while your bleach is processing the color. But timing wise that would be a complete guess scheduling-wise. Unless it was a random walk-in that only wanted a quick trim.
@@michealsteve3699 Hello 🙂
It would take multiple appointments stretched out over several months. She would lose her hair if anyone tried to do that change in a day
My Mother was a Hair Sylist and I always thought of going to school for it. I think I would love it but I never did it because I knew I couldn't deal with the customer service side of it. I just want to do hair on mannequins lol
Oooh, that eye twitch at 2:03
It would be almost impossible for me to not say, “You’re the one who put shoe polish on your head, not me.”
I love you girly!! And first!!
You weren’t first
All the options in the world and she still doesn't see what she did wrong. Impatience will cost you~
I hope you still charged her 50% for canceling. Because that is paramount to canceling.
You’re beauty wish I could watch you smile endlessly’ well was attracted by your beauty 😊
I had box dyed my hair to a level 5 and wanted to go blonde. It’s a process! That box color had to be removed first. And it wasn’t quick nor was it cheap.
This is why I tell people it's not my hair. It's on loan from my stylist for a small monthly fee. Besides the basics, I don't do anything to it. I sit in the chair, my stylist does what she wants, and I pay what she tells me to pay. (There is only the occasional "argument" about under charging.) No fuss. No muss. Everyone is happy.