Easier said than done. In today's economy, many families will find it very difficult to stay afloat without both parents working. Giving phones to your children to keep them engaged is almost...unavoidable. Though I'm also against this practice, Idk any other choice.
Since it's not Genshin fault, let's just hope they'll do something about this. Also parents shouldn't let kids to know where their money are. Many kids uses it without knowing the consequences (yeah I have seen some of them irl)
With the trackrecord that hoyoverse has, I'm pretty sure that they will be more than willing to provide much needed help to those who are affected by this.
It's not the Genshin devs' fault but they should at least try to do something about this. 3000 dollars should be nothing for them. Unfortunately, the Genshin devs are known for not listening to people.
he didn't know such thing, it's s bank transaction, which mean he somehow get access to his parent's card. probably because he played at his mother phone. he thought its a free primogems. there's already a lot of case where kids using their parents card because its somehow already linked there
Not thinking critically while making those horrible decisions. That's how..... I reckon this kid never had to worry about his own personal financial living. Not his hard earned 💰 so he decided to foolishly spend it all away.
Worry not, 🇨🇳's XiJinPing is surely on his way to solve this current critical issue at hand. His profound wisdom and unmatched intellect will surely be of great help. It's said that his cognitive power is even higher than that of Albert Einstein.
This is a 12-13 year old kid I don't think they understand much, heck at that age they probably would've thought she would be fine and everything works out since at that point of life everything seems to but you don't really know what happens in the background. That being said he definitely needs to receive some punishment because if he doesn't learn soon who's to say someday down the line if he's still playing genshin or any other gacha game that he doesn't waste so much he loses his house, if he even manages to save up enough for a house that is.
This is why I only as a f2p, whether it be Sword of Convallaria, PGR, WuWa, or HSR, I ain't wasting a single penny. Grinding can be fun if you have patience.
Yeah, in my *personal opinion* this is not hoyo's fault. Its so horrible that the kid did that and risked his sisters life, and its even worse that the parents allowed it to happen But it would be nice to see hoyo refund them or at least help them, even if they arent at fault
Fairly silly take. It’s not their fault but it is their problem as ignoring this will damage their reputation while showing empathy would improve it. In a business sense this is an issue for them. Would be a cheap one though. Low cost and some kudos
@@clorinde69 terrible take. Do you blame old people for getting scammed? They have a sick child at home and have to work 10+ hours, cut them some slack and those parents look fairly old. They probably don't know how technology works.
@ Actually i do blame them yeah. But on this case hoyo isn’t a scammer. They are a video game company providing a free game that can be completed all f2p. It’s the failure of the parents for letting their kids have access to their credit cards and other sources of money for the kid to spend it all so easily. Children in general shouldn’t even be allowed to play online games unsupervised by a guardian
For anyone trying to excuse the boy by saying "Oh he's 12" I played at 12. I never spent my parents money. This is an issue with discipline. My mother made it clear that I am never to touch her cards unless explicitly handed them, and that I must ask for her approval before spending money. I have my own card now, which for larger purchases, I still need to ask her. This is an issue of the parents not outlining the importance of this money to this child. I'd say ban the kids account for 100 months, AKA, 8 years, because that's the 1000 he wasted transferred 1:1 into months, moved right by a place value because 83 years is a bit excessive for a ban.
Remember, if you play Genshin like crazy, then you are not a kid anymore. That game, even for me is hard especially it's not about basic games. It's a freaking RPG game T.T
My heart goes out to the family but... how is Hoyoverse' fault or responsibility? Hoyoverse already plastered a warning everywhere in their store and top-ups to spend responsibly. Iirc, China also has strict rules when it comes to gacha and gaming in general. The parents should also be more responsible for their child. How did the kid even get a hold of their bank account in the first place? Aren't there codes and passwords for that? Also, they can, in fact, refund the money if they wanted to. The boy will be in debt in Genshin tho even if they did spend it already on characters (and possibly banned if he doesn't pay it off on time). However, if they used third party methods to top-up then... That's a different story.
@@nicholasxamotainiumgilgamesh on the spending list looks like direct payment to shanghai mihoyo, so at most the family can charge back, but that kid acc would be fk.
But I wonder if they said the game he top up was Genshin🤔 Update: I went to check chinese resources and it only said MiHoYo but not Genshin. i don't know which game. Also according to the report I watched, all the money has been refunded.
I mean this is tragic, but it's not Hoyo's problem. They got their money in legal way. It was parents duty to monitor that their son won't have access to their money. I didn't have access to my bank accounts till I turned 17. If you don't trust your children with money don't let them see you use bank accounts. They are fast learners and they figure it out very quickly by just watching you do it. I don't think Hoyo will care. It's not their business to warn minors not to spend money on their games. It's a lesson for both parents and their son. I hope they'll get a permit to get a program in charity
Except it is your business if your game is targeted towards children, to take safety measures. Being able to just tap a button once and lose 3000$ like that surely isn't legal, when most of your playerbase are children. You know what happens when other games targeted towards children encounter such issues? Like Roblox? And I say this from experience: they refund you in less than a week after you explain your situation and show some receipts, and then ban the kid's account. This is like saying "well it's not a coffee shop business to warn their clients that coffee is hot" except it is. Yes, you have to be stupid to not know that, but there are people out there that do not know that, and will get hurt. That's why everywhere you get coffee, you have "WARNING, HOT PRODUCT" or something similar written somewhere on the cup/elsewhere. Because what stops companies from giving out warnings? If it's just "oh, common sense, it's your fault you didn't know it" they can take it as far as they want, with thousands dying and you justifying it. Hope those boots taste incredible for you to chew on them like that
@thejonrezcontent5213 "legal loophole" is not even the right term Would you seriously consider it a loophole if a kid stole from his parents to buy a toy from a store? Why should the store be held responsible for the kid's actions, there's not a single loophole here it's the kid's fault not hoyo, all hoyo can do is refund the money but the kid is the one who's responsible not hoyoverse, and by definition a loophole is a way to evade an obligation or contract without breaking the law, tell me how did they evade the TOS or scam anyone?.
that kid needs serious discipline for this, I mean really ? money for game over your own sister health ? this is why parents should not buy phone for kids at a early age unless they want to see them getting addicted too much, and that kid needs to be punish
Kid probably doesn't have much awareness in this situation (*maybe*), so it isn't necessarily "I pick gambling over sister's health"; however, still a terrible thing considering how he managed to somehow spend so much money in the game. Especially terrible if the kid wasn't given that access by the parents and he took the money himself since that would now be theft
Everyone’s saying that the family is blaming Hoyo, but that’s not really the case. They’re reaching out to ask for help if there’s something that could be done.. But entirely to me, is the kids fault and sense of responsibility. I’m pretty sure the boy knew that his little sister had a poor, frail heart and everything, but still decided to do that anyway thinking there was gonna be no consequence.. My heart goes out to that girl and that family. I pray for them to reach that money to help her heart.
My dad pummel me if i were to top up today for 1 dollar. If i were to do what that kid do, my grandparents would've woken up from the grave to beat me up
It's not hoyo's fault at all, though, and they don't actually have to do anything.. if nothing else, let's keep this as a cautionary tale for future parents, and don't let kids have phones, especially with zero monitoring or parental controls. I do hope they get some refund just cus this is awful, and I hope the family will be ok
Little bro thinks he's Jeff bezos son 💀💀💀. Like what was bro thinking? Imagine spending away all your family life savings on some fictional characters. That's just pure madness 😱😱😱
I'm just wondering one thing like how tf kids know bank details and password/pin for account lol to transfer online 💀🙄 Guess even now parents lack some awareness of parental controls, at least not give them password or pin if they are giving their own phone or set up some control methods 😢
@@gachawings I was a dumb kid 2 and I dont know if it still works but as a 13 year old with a phone I could buy stuff in a pirate game by sending texts. This would eat your phones credit but my parents gave me a subscription without limit so 300€ was spend in a month. My parents found out called the bank and refunded it which bricked my account which is fair enough XD I also got my ass cheecks clapped for the mistake which was fair enough. A lesson was learned by me and what to look out for if I get children
@@ryuta_ch. Not really, this is really just one big lesson for the kid, and a good reminder for the parents to discipline their children. If the kid has any sense of how much pain their family is going through, how much pain his sister is in, then he probably would just reflect on his actions.
not really, they are already out of the situation, they were never in the situation. it would a nice thing to do, and good pr, but they are under no obligation to do anything. they could literally just do nothing and it be completely fine.
Considering the severity of this case and how much attention it's receiving, I think it's best to refund the family and permanently ban the son's account. It would be good PR and possibly prevent situations like this from happening, as long as the family keep an eye on the son ofc My opinion tho
This is a very special and sad case. ...but sadly, "accidentally spending too much money on games" is *not* the worst thing that could happen when you give phones to minors. The world is fkd up man
Uhhh… Companies aren’t in control of their customers or the consumers of their products. Kids included. I feel for this family but companies can’t control every single child playing their games. It’s your duty to monitor your kids. That’s just reality man. Either way, I hope that they get the money back somehow.
@@patata4799You can refund any purchases made in the game, but you will be in debt, even if you spent them already. You can and will be banned if you don't pay it off. I believe the money for this incident has been refunded already.
Well what was the terms of peyment of 14 day charge back can be issued via bank or payments option platform. Then rest go social media ask for help tell them to process charge back
My position on what Hoyo *could* (but not obligated) do: Don't refund, rather make a private donation to a trust fund for the daughter's medication on the amount that was spend. Next, talk to the parents to have their consent to ban the account for a period that is the difference of their son's age and 16 (so if son is 10 years old, ban the account for 16-10 = 6 years).
permaban imo, i think he should restart from the bottom purely f2p to make sure he doesnt feel the NEED to spend. Or if he does pay, at least he knows the value of money by then... hopefully.
Sorry but im on Hoyo's side here they refuse to care because it's literally NOT THEIR PROBLEM Its not THEIR fault that the boy had the audacity to take the money that was meant for someone else's treatment, that is the parents fault for not only allowing it to get this bad, but they didnt keep the money where the kid wont take find it it doesnt matter how much you love your family, if you have a lot of money just stashed somewhere, someone in that family that you care about is gonna take it whether you like it or not - you have no idea how such a 180 turn can just happen when money's involved
Sorry but I’m on the girl’s side here. it doesn’t matter who is at fault. what’s been done is done. but saving the girl’s life is more important NOW. I know it’s not Hoyoverse’s problem, but a $3000 refund is nothing but dust to them. Are you really gonna protect the revenue of Hoyoverse over the life of a child? so basically what you’re saying is it’s ok to let the girl die.
@@skyhart9926counter argument - the money is already refunded. Mihoyo is always open to refunds but if you don't pay the money back then they will just ban the account. So the only harm done will be to the game account. Now, if he used a 3rd party software to buy the gems, that's a different case, mihoyo can't refund you if you don't use their own website to pay
Now I know why China roll out internet gaming strict laws for those under 13 age. Kids don't have fully awareness abt using money. I remember that when the strict roll out few years ago, a lot of people mad abt china that china too strict for children playing internet and destroy children freedom.
And the freedom that the people say was taken away it's for the best cuz they didn't know how easily the children will be addicted and have bad behavior if playing game too much yes 😂
Here is the thing! Government are attempting to control society, which will end up bad. We need laws but we also need boundaries. This one isn’t a government job but parents’ job. If parents don’t do their job, then don’t blame anyone. It is essentially their own consequence. Also I’m pretty sure 80% of kids aren’t like this. It is like throwing away a bag of apple just because 3 of them in the bag are rotten.
What about all the well behaved ones? Why forcefully take those freedoms away from them while many of them are not at fault? Collective punishment sucks......
@@SophieGirl2001You want your government to regulate your speech? Aren't all the Anglo Saxon countries all about freedom? This bill worries me to no end 😅
As someone from Aussie, it's really not as good as it seems. It's just an excuse to impose digital ID, and children still have access to games and platforms like youtube anyway. You're also disregarding all the positives that access to social media brings as well despite the negatives. This is a very special scenario that puts equal blame on the parent and child. Try not to generalise.
"Genshin refuses to care" well, i dont see why they should... its not their responsibility. At the end of the day 🤷🏻♀️ my heart goes out to the little girl who needs medical treatment, but this is their responsibility.
Funny how you anti-corpo internet activists are all about shilling when it comes to your favorite corpo. I bet you hate Elon Musk because "rich white dude" am i right?
I heard of this case from Singapore a few years ago. These kids aren't aware of what they spent. Don't they realise that the characters they get are virtual and that there is no way of saving them once Genshin closes its doors? (Touch wood)
This is not singapores case (Also they said CHINA. Singapore is not in china). Singapores case was an 18 year old accummulating 20000 USD of debt on her dads credit card on genshin. Regardless, its ridiculous. These kids (can I even call the 18 year old that) probably havent stepped into the working force yet to realise how many hours of work money theyre throwing. The only case that Im ok w people spending on gacha games is when theyre adults w money to spare and even so, going to the extent of whaling for characters is ridiculous to me. Unless theyre a content creator or smth theres literally no reason to be fussy and want a c6 character immediately. Most gachas arent even ranked so its literally just the short term gratification that theyre looking for
As much as crucial this issue affects hoyo and need their further response, I think this kind of issue is rather more about lack of morals in the society. Rather than blaming a company, parents should teach their children to exercise self control, not just in-game but what kind of media they consume. Because without guidance, child become unawareness of what they doing, might cause harmful impact towards both themselves and other peoples.
Hoyo doesn't need to respond, it's pure family matters that is not hoyo's fault. If given one refund to this family, more refunds will have to be given cuz similar issues will come up to the surface and bite hoyo in the face. People who want to play the game and then refund it for various reasons. Hoyo is a money making company and rarely step down from this situation.
@@zennaonthez Depending on the platform, unless the kid spent the crystals they could refund. But I suppose since the refund wasn't mentioned, this is not the option (aka crystals are gone), and so it's out of Hoyo's hands. The purchase has been made and the item used. You couldn't refund something you bought and destroyed. This is absolutely not Hoyo's fault or responsibility.
@@nabynen Not hoyo's fault, I agree. But refunding 3000 dollars will not put a dent in their revenue. Multi-millian dollar company, if it wasn't for the sister I wouldn't have said it but that sister is sick and MIGHT DIE if the family doesn't get the money. They can just ban the account and refund the money.
@@zennaonthez And suddenly, everyone and their mother have a dying sister that need emergency medical treatment that wasn't there before. It isn't that simple. But I am not Hoyo, so I'm not gonna speak for them of what they should do. Refunding is a Nice thing to do, but it can also backfire horribly. They have the context of what is and isn't viable.
I have a younger sister who has been given a smartphone since the covid pandemic to study at home when she was in elementary school and she still uses it until now, but I always watch her or ask her what she watches when she uses her phone.
Hi 👋 do you have a source for this? Both my bf and I have scoured the net and we can't find a single news story regarding this sick little girl and her brother spending the medical money. If this was such a viral story then why can't we find an article about it? Secondly if you are a Chinese citizen then medical treatments such as the one described in this video are covered by state insurance so the family would never have had to pay if they lived in the cities. If it was rural they have a cooperative system I don't fully understand but again, the costs are not fully on the family of the suffering child, not in a way that a child spending money on genshin would cause. Could you post a source please because atm this is just misinformation.
This is what I hate about kids today, parents shouldn't let their children have devices at a very young age, or give them a phone (old one) only for communication
@@Goatkusun children should have devices but it shouldn’t have the credit card information on it and at 10 you should know what’s right and wrong the shit they suggested was garbage give them a old phone only for communication💀💀
@@chimangonyirenda6092or just any device that haven't been linked to a payment outlet. It's not that hard, the easiest way is to use a third party e-wallet. That way the only money can be spent is the ones you allowed to be spent
Problem is what if situation this happens and many users start pulling this kind of stunt which unlike this case would be fake . I have seen these kinds of things how from one real event chain of scammer startt
Kids that are younger than me somehow already know to use a credit card and buy game purchases, while I dont know how to.I only know how to use money online when buying stuff from store apps,and the allowance my parents gave,as my payments when buying online.I can't tell if it's either bad that I still don't know how credit or debit cards work,buying in-game purchases or is it good that i never learned how to use one as a child growing up (currently 15).
This happens so often. Parents should not make it so easy for kids to access things that are connected to their bank accounts. I highly doubt Hoyo will do something and especially since they legally don't have to.😞 I really hope they will though.🙏🏾
This isn't Genshins fault at all, while a refund would be only a good thing they aren't completely liable due to the parents negligence in monitoring the boy and what he does on his phone
This can be said to be a lesson for the family for being too careless in letting children use the phone, partly the fault also comes from the boy who top-up a large amount of money without asking his parents We have an example of the harmful effects of lack of attention to children and too lax protection of bank accounts
So this kid thinks whaling for a stupid fictional character is more important than their siblings medical treatment they deserve a very very huge punishment for that
Well the question is.. if that boy really spent his mother money in genshin.. or they just acting because they need money.. is there no chuld insurance in china? Like 80% deducted bills in any hospital? We here in japan 0~4 years old almost free in hospital ,medicine etc.. insurance will cover up all.. till 4 years old.. 80% less if getting older.. last is 25% or 50% deduction depend on situation in adult..
I think there’s a customer service line for Genshin, the link to it was on the Genshin top up page. If the family has contacted that then Genshin is probably aware of the situation
this is a joke. why would hoyo refund or do something just for empathy? in the first place you cannot top up something if the kid don't know the account number. this is entirely a kid's fault. maybe this uploader should donate for "empathy"
I think for this scenario genshin should refund money atleast 50% or 25% money spend from that account. I hope boy learn some value for money by time given look around surrounding first priority comes to look after family,then your health and career and then siddle hassle of entertainment don't get fully indulged with idiocy games.
@gaerekxenos I mean parents wouldn't even allow to even touch his phone to play the game by now from that incident so there is no need for it. More important situation to be sorted is sister medical treatment to afford so banning account won't make viable rather atleast helping medical treatment some or getting refund spend on it makes their family situation somewhat stable for now.
I spoke to my mom about this and we both think it’s not Hoyo’s fault that this kid decided to sacrifice his sister for a 5*, I’ll admit, the situation did make me tear up because the sister is only a child but the brother shouldn’t have this much access.
Exactly. Kids have no idea their actions can actually lead to bad consequences. You only know something is bad when you either 1: Go through it and learn by the consequences, or 2: Have someone teaching you that it's bad. So the kid just lack proper parenting. You never give a gun to a kid and expect him to not hurt someone or himself.
Looong ass rant ahead about certain parts of this comment section because I hate extreme generalisation and people who dont realise the heavy hypocrisy behind it if they dont first account other factors I see so much generalisation in the comments of why the child shouldnt have a phone, and i find the lack of self-awareness horrendous. I dont know this family's full situation or what they are like as people. But it goes without saying that most children aren't like this, and most parents place more security on bank accounts or give children separate ones, it's also almost entirely the parent's fault for giving child access to the account or a phone with the account, and for not teaching the child about money spending because schools likely wouldnt teach that yet. If we apply the same level of generalisation, then if a video pops up about an adult crashing a car and killing a family in the process, does that make it right for someone to shout "THIS IS WHY ADULTS SHOULDNT DRIVE/HAVE CARS!", no it's not, it's a gross generalisation and just one example that can happen regardless of how common. Furthermore, what if in that situation, you replace the child with an adult who let's say has the mental development of a child of that age, the reaction would definitely be different, and no fingers will be pointed as to why phones shouldnt be allowed for adults. Even in another scenario, obviously, a regular adult would know the consequences, and the child likely wouldn't, but everyone in the comments are acting like the child does, so I'll apply the same logic to the adult, and in the opposite situation, then we can just simply say thay the adult was unaware what the money was going to, and wanted to top up heavily for a character they liked, hence the purchases. And finally, what does children having phones got to do with this?? People here are acting like all children that use phones will put their sisters in an immediate risk of death and that phones are the entire reason why situations like this happens. That way of thinking is too one-dimensional. This situation puts equal blame on both the parents and the child, try not to generalise to this degree. Personally, I think that Hoyo should permanently ban the child's account and all emails associated with it and offer a full refund if possible. Hopefully, the parents can monitor/teach their child better, and the child gets some form of punishment that isnt extreme physical harm. Hoyo is in no way responsible for what happened here with the irresponsible parenting and the ignorance of the child, but if they did something about it, then that would be excellent and easy PR for them. Also, this is less the phone's fault and more the fault of how easily accessible such an important credit card was, whether physical or digital. Isn’t there a security code for your card as well that you need to put in before you purchase any amount of primos? So the child had to have gotten his hands on it somehow. Gonna have cut this rant short even if i have a bunch more I want to yap about
@@derekl.2902 Yes..? You just gave a tldr about what I wrote? So yeah, that is what all of my paragraphs mean, not sure if your comment is supposed to be an insult. I went into detail about my thoughts because it is a rant that is supposed to be long, you saying that meant you understood the fundamentals
@@netherissome people just hate seeing walls of text since they (presumably) lack the literacy and/or attention span to read the entire thing. not sure what @derek is going on about though. guess they forgot about details, elaboration, and commentary (as opposed to having a soulless summary)?
Sell the worthless boy to get the money back. I'm not sure about china but I know in canada you can force a refund from the bank claiming it was not a purchase made by you. This will cause genshin to delete the account though if the primos go into the negative (which they presumably will)
Genshin has nothing to do with this, its horrible parenting pampering their children as usual and now it come back to hurt them, may cost a life, Genshin done nothing wrong, its the parents and the child.
My 13 year old cousin did the same thing with fortnite a few years back. He stole his grandparents credit card and charged 4000 USD on it for V-bucks. They where not able to get the money back and my brother was only able sell the account for a few hundred to help them get back some of the money.
This is such a horrendous situation. And tbf, like you mentionned it in the video, Hoyo is not "technically" responsible, however I somehow hope the company will try something to help out this distraught familly 😥
@@YukiSnow75plenty of ways. help neighbors out for money, maybe ask for money for birthday, maybe allowances for chores (kinda iffy this one), but there are still lots of ways. i was able to have my own money at that age by just helping out and stuff
it may look heartless but it very hard situation to deal with. first of all case like this suprisingly not rare, if mihoyo help them now there might be the case of other demand same treatment even if they were not in same dire situasion, 'refund' is not as easy as people thing specially in live service game, if they has yet use the hard currency there might be salvageable but if he already use it then it will he complicated, if genshin ban him, there might be case other use such case to demand that they can banned account just like that, it mean they need create another system to do so.
I mean... Hoyo can revert back the account back to before the payment was made. With the cost of having the server to gone under maintenance for several hours up to few weeks to find the uid across all server. Risking even more money lost or even closing down caused by many players will go play with other games. So, they can try to refund but the family still need to make sure how the son made the payment and provide way for the refund
They don't need to go *that* far if they are able to get the account data/payment information. Unless the system is terribly set up, they shouldn't need to take servers down at all just to scrub through payment information
@@gaerekxenos they don't have to shut down all server. The data are stored in a database which maybe separated from the server. But, this solution usually applied to the worse level of any cases, which not really common and usually made from internal mismanagement or bug in the payment handling code from the uses of third party or unauthorized market. So, possibility is there but they still have to wait for the family to make the refund request
HoYoverse wasn't a fault for the family issue. Parents shouldn't be gifted to toxic devices with their kids. 😱😱 Remember, parents should advise to kids when playing *"freemium"* games like this one and should not give devices to the kids as it leads to atrocious scenario. 😵😵
Here the thing, china has strict rules regarding gacha games, minors are not allowed to play more than 2 - 3 hours a day and that is restricted by programming. Players are requested to make an account using theor ID meaning minors under the age of 18 can never spend money on the game or play over 3 hours each day. Ofcourse it can be easily worked round by using older siblings or parents ID. And for this case to happen the boy must have created an account using his mums ID and in order to use her bank details. But the weird thing is that i know how vigilant banks in china can be, so am not sure why after a couple of transactions the bank didnt flag it and send notifications to the parent. I know this because i studied over seas and for me to use my bank card even just spending as little as 50 bucks my bank will flag it. And sent me notifications as an irregular spending. So for someone with a bank account with regular savings with only and next to no regular large spending on the account, those genshin transactions should have been flagged by the bank immediately before anymore money goes out. Even now when i topup in game if i do too many of similar amount in a day my bank will stop allowing me to buy more as a security messure and i will have to personally call the bank to let them know i am the one using that money to confirm my card or personal details have not been stolen by someone and sbused before i am allowed access to the funds again for any in-app purchase.
In India such scenarios occur from time to time I don't think any sort of responsibility should be held by Hoyoverse Lack of discipline and restricted use of phone is necessary for the kids Another thing why any sort of banking service should be tied with Google Play services, it indicates that the parents lack the knowledge of technology That's why this kind of blunder happens
Well in china, there are restrictions for playing games such as game time and how the kids will spend their money. This means that the rules are still able to bypassed maybe by sharing accounts, using other person id or playing with parents account.
I'd say this is a fantastic opportunity for Hoyo to boost their reputation, Just providing a refund of spent amount to the family is a great gesture, especially considering how small the amount is for a company like Hoyoverse. One simple refund can get alot of media attention for Hoyo, even if seen from a purely business perspective, giving a refund is the best choice. If Hoyo has a great business advisor, they should advise the company to issue refund. But then again, maybe its "Deal with it bro" mentality in china.
It not hoyo's fault but i hope they will help the family, also the parents should be a bit more careful yeah, but this boy was OLD ENOUGH TO KNOW IT'S BAD TO DO TO THAT especially when knowing his sister was sick !
To be honest, i wonder how he did it? Since if it’s like mobile payment methods.. there would be the need to know a pin to a credit card, etc and address..
You put your wallet on the phone. Or even simpler you put your cc info on Play Store and buy away. If the boy knows the password then he can buy whatever.
I heard that in China most of the payment were already cashless. I googled it and AI said China is a cashless society. So I would like to think and imagine that a 10 year old in China indeed might be able to pull something like this
First, don't put your wallet on phone. Second, don't let kids play phone. Third, increase the limited storage usage. Forth, take kids for education service. Fifth, report it to the government for their collection prove info. Sixth, find the company non profit for help. *****
If i were hoyo, ill just get that girl a treatment and ban that acc just to be safe. Is it worth it? No not really, hoyo have no obligation to help this case but if they do that be great but not fully refunded
@@patata4799and i mean what responsibilities do they have for this? If anything, this is the family’s matter. Control and monitor your kid is the parents’ job.
@@patata4799it’s not about caring about customers, more likely if they do compensate this, it could perpetuate more players will abuse this type of situation. So most likely the company will remain silent. And there’s warning sign plastered in the primogems page to “spend wisely” just like how you go to casinos or any gambling house no minors allowed.
Personally I'm wondering where the Genshin army who donates massive amount of money in the name of their favourite characters are. You'd think they'd at least set up a go fund me or something
@@vvgirl6173 Not everybody is chronically online like you. And Genshin fans are not responsible for other peoples children, what have you done? Also, wouldn't fans of the game be, well I don't know, playing the game? If you only just learned about this just now don't expect others to know it days before hand, or are you just used to being incompetent or something?
@Liza-lou-14 why are you getting so mad? you realize their question was likely rhetorical or something, right? even if not, it was directed generally. nobody is chastising you personally for not taking action.
@Liza-lou-14 well it is clear that this is a ongoing story on the news in china for a while now that has just reached outside of the country. And like I said, Genshin fans (the diehard rich asian fans) are known for donating a lot of money in the name of their favourite characters. Heck even Honkai Starrail fans do. Like when Aventurine was being released and a bunch of fans donated a bunch of money to a peacock sanctuary (idfk) in his name. I got no money to give, spent most of it on presents for my family and my birthday is literally tomorrow. But I know there are people who do (the diehard rich genshin fans) so I'm wondering where they are. Because I feel like they would under the pretence of "You supported our favourite game so we'll support you" kind of thing. And I'm not chronically online. I like to read stories for hours and do arts and crafts in my free time.
I saw a comment the money spent were refunded but if I were on genshin management I would've refunded it then ban the account. This kid needs to be taught a lesson
Genshin is not only not entirely responsible for this incident, they are not responsible at all. It is entirely the kid and his parent’s fault, since he clearly had access to their credit card and knew their passwords which you aren’t supposed to tell anyone, especially not your immature selfish kid who will monkey brain and spend your entire life savings for short term gratification, and the kid is slightly responsible for disregarding the needs of his family. The parents are most at fault however, because the kid is immature, and 99% of children can’t be trusted with large amounts of money, so he can’t really take the majority of the blame. I know it sounds like I’m beating down on the poor family who now has no money and still have a probably dying child, but in reality, the blame can only be shared between the parents and the kid, and the majority of the blame falls on the parents for giving their child access to all of their money
I see lots of people saying it is because he is 13yo, that he doesn't know what he is doing, etc., and, as a 13yo, I have to say that I AM aware of what the responsabilities of wasting money are. My mom always told me about it, I've NEVER spend money without her Permission or use her money, I always use my own savings. We could say that this ISN'T Hoyoverse's fault. It is from the kid and parents because they never told him about this kind of problems.
Good for YOU that you are aware. Do YOU have a sick dying sister ? Maybe the mom is so exhausted taking care of her and other things, she doesnt have time to explain stuff like that to him. Learn to have empathy with the *family* and the situation.
@@Zaper06 That doesn't Justify. The kid should Have common sense or think About the Consequences of wasting money without permission, and, if the mom doesn't Have time to explain, the father should try. Having a sick sister doesn't mean the mom doesn't Have time to explain, maybe she could explain in moment while taking care of the sister. I'm not Blaming the mom, but the kid...
@@Yusuki_Is_Here Stealing isnt justifiable by law. It is about understanding the situation and how it can happen regardless of him being 13. You dont know their situation to judge their parenting. It is obvious that he did the wrong thing but that is not the problem. The bigger problem is the lacking money for the treatment. The priority should be to worry for the little girl and how to help instead of defending Hoyo or blaming the boy. The story should be out there so people can one learn that Gacha games can be a problem and two so that people or Hoyo might contact the family and help.
![FREE 4 STAR in 5.3!! Lantern-Lit Event!! [ Genshin Impact ]](http://i.ytimg.com/vi/Sv-FUNKTjZU/mqdefault.jpg)
![FREE 4 STAR in 5.3!! Lantern-Lit Event!! [ Genshin Impact ]](/img/tr.png)
Remember parents,
MONITOR YOUR KIDS, you never know what they will do if you don’t pay attention to them.
like installing genshin impact
@@HKrisaH Any Gacha game,
No ifs or buts
Children are very innocent, but because of that innocence they can do things that we cannot expect, this is like a lesson 😢
@@HKrisaHor even worse....Wuthering wave 🙄
Easier said than done. In today's economy, many families will find it very difficult to stay afloat without both parents working. Giving phones to your children to keep them engaged is almost...unavoidable.
Though I'm also against this practice, Idk any other choice.
Since it's not Genshin fault, let's just hope they'll do something about this. Also parents shouldn't let kids to know where their money are. Many kids uses it without knowing the consequences (yeah I have seen some of them irl)
With the trackrecord that hoyoverse has, I'm pretty sure that they will be more than willing to provide much needed help to those who are affected by this.
Another example of this is a certain Roblox incident
@yourlocaldrittenwhat
It's not the Genshin devs' fault but they should at least try to do something about this. 3000 dollars should be nothing for them. Unfortunately, the Genshin devs are known for not listening to people.
In U.S culture I had to ask my Mom and Dad always. If I didn't and I did it discretly, I would've had the ass whooping of a lifetime.
That boy is HEARTLESS. despite knowing his sister needed that money for her heart he just spent it all on genshin.
That’s how most Chinese people are. Just think, 80% of all Chinese people openly support the CCP. Just wow
@serenachi He was hypnotized by his lust to do what he want and blinded his empathy
he didn't know such thing, it's s bank transaction, which mean he somehow get access to his parent's card. probably because he played at his mother phone. he thought its a free primogems. there's already a lot of case where kids using their parents card because its somehow already linked there
Its china. Ofcourse it is
@ I think he was old enough to know what spending money and credit cards mean. He’s not 5.
How can you be so addicted, you risk your sister life and destroy your parents hard work + joy for virtual anime gambling and feel no remorse about it
Not thinking critically while making those horrible decisions. That's how..... I reckon this kid never had to worry about his own personal financial living. Not his hard earned 💰 so he decided to foolishly spend it all away.
Because 13 y/o?
Worry not, 🇨🇳's XiJinPing is surely on his way to solve this current critical issue at hand. His profound wisdom and unmatched intellect will surely be of great help. It's said that his cognitive power is even higher than that of Albert Einstein.
@@akirayagami4226 troll
This is a 12-13 year old kid I don't think they understand much, heck at that age they probably would've thought she would be fine and everything works out since at that point of life everything seems to but you don't really know what happens in the background. That being said he definitely needs to receive some punishment because if he doesn't learn soon who's to say someday down the line if he's still playing genshin or any other gacha game that he doesn't waste so much he loses his house, if he even manages to save up enough for a house that is.
This is exactly why children under 13 should not have phones, like at all. This is horrendous
That's why China set up laws to ban children from playing that game
more like should not play any games that contains gacha/gambling
@@ArchonKujo bro is everywhere
Under 16*
That is also one of the reasons why China established laws to prohibit children from playing that game
This is why I only as a f2p, whether it be Sword of Convallaria, PGR, WuWa, or HSR, I ain't wasting a single penny. Grinding can be fun if you have patience.
I got Neuvillette C3R1 as a F2P alongside Furina, Zhongli, and Navia. Hard work is enough
Omg, same I'm f2p too!
Me too I'm also a f2p as well
@@VonCal7 As a Dokkan player i wholeheartedly agree with you
Same and WuWa is really generous
Yeah, in my *personal opinion* this is not hoyo's fault. Its so horrible that the kid did that and risked his sisters life, and its even worse that the parents allowed it to happen
But it would be nice to see hoyo refund them or at least help them, even if they arent at fault
100% not hoyo’s fault or problem
Fairly silly take. It’s not their fault but it is their problem as ignoring this will damage their reputation while showing empathy would improve it. In a business sense this is an issue for them. Would be a cheap one though. Low cost and some kudos
@@cavalynIt is not hoyos responsibility to parent children. This is entirely 100% on the those idiotic parents
@@clorinde69 terrible take. Do you blame old people for getting scammed? They have a sick child at home and have to work 10+ hours, cut them some slack and those parents look fairly old. They probably don't know how technology works.
@ Actually i do blame them yeah. But on this case hoyo isn’t a scammer. They are a video game company providing a free game that can be completed all f2p. It’s the failure of the parents for letting their kids have access to their credit cards and other sources of money for the kid to spend it all so easily. Children in general shouldn’t even be allowed to play online games unsupervised by a guardian
For anyone trying to excuse the boy by saying "Oh he's 12"
I played at 12. I never spent my parents money. This is an issue with discipline. My mother made it clear that I am never to touch her cards unless explicitly handed them, and that I must ask for her approval before spending money. I have my own card now, which for larger purchases, I still need to ask her.
This is an issue of the parents not outlining the importance of this money to this child. I'd say ban the kids account for 100 months, AKA, 8 years, because that's the 1000 he wasted transferred 1:1 into months, moved right by a place value because 83 years is a bit excessive for a ban.
Remember, if you play Genshin like crazy, then you are not a kid anymore. That game, even for me is hard especially it's not about basic games. It's a freaking RPG game T.T
no one ever defended that boy but ok..
@@m3ll0w1_0 trust me, there is someone willing to defend that boy with their life. most famous quote youll see is "oh hes just a kid, chillax bro"
@@m3ll0w1_0 Lol have u seen the replies lately?
@faaiq8015 ok mb i didnt look at the comments
Again, parents that refuse to take responsibility blame someone else.
My heart goes out to the family but... how is Hoyoverse' fault or responsibility? Hoyoverse already plastered a warning everywhere in their store and top-ups to spend responsibly. Iirc, China also has strict rules when it comes to gacha and gaming in general. The parents should also be more responsible for their child. How did the kid even get a hold of their bank account in the first place? Aren't there codes and passwords for that?
Also, they can, in fact, refund the money if they wanted to. The boy will be in debt in Genshin tho even if they did spend it already on characters (and possibly banned if he doesn't pay it off on time). However, if they used third party methods to top-up then... That's a different story.
True
Exactly what I thought
moat probably 3rd party.... so maybe the parents thought the kid was just buying things...
@@nicholasxamotainiumgilgamesh on the spending list looks like direct payment to shanghai mihoyo, so at most the family can charge back, but that kid acc would be fk.
@@somsokca7836is that acc more important?🤡
But I wonder if they said the game he top up was Genshin🤔
Update: I went to check chinese resources and it only said MiHoYo but not Genshin. i don't know which game. Also according to the report I watched, all the money has been refunded.
🎉🎉🎉
What a relief 🙏
that boy might have been more than scolded i dont even wanna know what tey did.
i hope so😢
I tried to search but it barely narrowed down so many kids stealing families money for games like my f2p as can't comprehend it
I mean this is tragic, but it's not Hoyo's problem. They got their money in legal way. It was parents duty to monitor that their son won't have access to their money. I didn't have access to my bank accounts till I turned 17. If you don't trust your children with money don't let them see you use bank accounts. They are fast learners and they figure it out very quickly by just watching you do it. I don't think Hoyo will care. It's not their business to warn minors not to spend money on their games. It's a lesson for both parents and their son. I hope they'll get a permit to get a program in charity
Yeah a legal loophole.
Except it is your business if your game is targeted towards children, to take safety measures. Being able to just tap a button once and lose 3000$ like that surely isn't legal, when most of your playerbase are children. You know what happens when other games targeted towards children encounter such issues? Like Roblox? And I say this from experience: they refund you in less than a week after you explain your situation and show some receipts, and then ban the kid's account.
This is like saying "well it's not a coffee shop business to warn their clients that coffee is hot" except it is. Yes, you have to be stupid to not know that, but there are people out there that do not know that, and will get hurt. That's why everywhere you get coffee, you have "WARNING, HOT PRODUCT" or something similar written somewhere on the cup/elsewhere. Because what stops companies from giving out warnings? If it's just "oh, common sense, it's your fault you didn't know it" they can take it as far as they want, with thousands dying and you justifying it. Hope those boots taste incredible for you to chew on them like that
@thejonrezcontent5213 "legal loophole" is not even the right term
Would you seriously consider it a loophole if a kid stole from his parents to buy a toy from a store? Why should the store be held responsible for the kid's actions, there's not a single loophole here it's the kid's fault not hoyo, all hoyo can do is refund the money but the kid is the one who's responsible not hoyoverse, and by definition a loophole is a way to evade an obligation or contract without breaking the law, tell me how did they evade the TOS or scam anyone?.
that kid needs serious discipline for this, I mean really ? money for game over your own sister health ? this is why parents should not buy phone for kids at a early age unless they want to see them getting addicted too much, and that kid needs to be punish
Parents need it way more
Why they let a small kid play gacha which is a gambling game, and even worse HOW THEY LET THIS KID WASTE MONEY LIKE THAT
Kid probably doesn't have much awareness in this situation (*maybe*), so it isn't necessarily "I pick gambling over sister's health"; however, still a terrible thing considering how he managed to somehow spend so much money in the game. Especially terrible if the kid wasn't given that access by the parents and he took the money himself since that would now be theft
@@Onigumo. Exactly! I'm pretty sure when entering your DOB on the game or survey it doesn't even give you the option to be under 18.....
@@gaerekxenosbro I am more surprised that the kid knows the bank details of their account.like why would you teach a kid something like this?
Don't judge people when you don't know them
THERES NO WAY THAT KID CARES MORE ABOUT GENSHIN THEN HIS SISTER EVEN WHEN I WAS 11 PLAYING GENSHIN I KNEW BETTER THEN THAT
Each generation gets worse in their own way I suppose.
@chica-787 FRR
Addiction to gambling is scary
trashin
trashpack
Where can I donate?
Everyone’s saying that the family is blaming Hoyo, but that’s not really the case. They’re reaching out to ask for help if there’s something that could be done.. But entirely to me, is the kids fault and sense of responsibility. I’m pretty sure the boy knew that his little sister had a poor, frail heart and everything, but still decided to do that anyway thinking there was gonna be no consequence.. My heart goes out to that girl and that family. I pray for them to reach that money to help her heart.
My dad pummel me if i were to top up today for 1 dollar. If i were to do what that kid do, my grandparents would've woken up from the grave to beat me up
Thank you for clarifying it for us
It's not hoyo's fault at all, though, and they don't actually have to do anything.. if nothing else, let's keep this as a cautionary tale for future parents, and don't let kids have phones, especially with zero monitoring or parental controls.
I do hope they get some refund just cus this is awful, and I hope the family will be ok
Little bro thinks he's Jeff bezos son 💀💀💀. Like what was bro thinking?
Imagine spending away all your family life savings on some fictional characters. That's just pure madness 😱😱😱
@@akirayagami4226 wtf?
They can do refund though but the result being that kid’s account is gonna vaporize which is a fair deal
I'm just wondering one thing like how tf kids know bank details and password/pin for account lol to transfer online 💀🙄
Guess even now parents lack some awareness of parental controls, at least not give them password or pin if they are giving their own phone or set up some control methods 😢
@@gachawings I was a dumb kid 2 and I dont know if it still works but as a 13 year old with a phone I could buy stuff in a pirate game by sending texts. This would eat your phones credit but my parents gave me a subscription without limit so 300€ was spend in a month.
My parents found out called the bank and refunded it which bricked my account which is fair enough XD
I also got my ass cheecks clapped for the mistake which was fair enough. A lesson was learned by me and what to look out for if I get children
Refund and ban the account must be the best way out of this situation.
the worst outcome, that boy might do something horrible to his sister
@@ryuta_ch. Not really, this is really just one big lesson for the kid, and a good reminder for the parents to discipline their children. If the kid has any sense of how much pain their family is going through, how much pain his sister is in, then he probably would just reflect on his actions.
@@vict0orTrue but he/she said that the boy might do something horrible
not really, they are already out of the situation, they were never in the situation. it would a nice thing to do, and good pr, but they are under no obligation to do anything. they could literally just do nothing and it be completely fine.
Of he doesn't learn his lesson disown him.
Cause if he doesn't learn his mistakes what else he is already addicted to gambling anyway
Considering the severity of this case and how much attention it's receiving, I think it's best to refund the family and permanently ban the son's account.
It would be good PR and possibly prevent situations like this from happening, as long as the family keep an eye on the son ofc
My opinion tho
Definitely ban the kid after the refund so as this doesnt happen again.
Yk, if hoyo actually did this then the might gain a bit of my respect back
@MoonLight-mf1fe knowing them they probably won't but they definitely should.
I agree on this. The kid should be punish or else he won't learn.
tbh they should contact customer service but I doubt that the parents know how...
It not even genshin fault. The only fault here is the kid that took his family money for medical...
That why don't give phones to kids
Yes we have had too many examples for this
WE MUST GIVE
This is a very special and sad case.
...but sadly, "accidentally spending too much money on games" is *not* the worst thing that could happen when you give phones to minors. The world is fkd up man
blame the parents fault
Is not about the phone.. what kind of parents in their right mind allows payment methods on their kids phone??? Hello!?
Uhhh… Companies aren’t in control of their customers or the consumers of their products. Kids included. I feel for this family but companies can’t control every single child playing their games. It’s your duty to monitor your kids. That’s just reality man. Either way, I hope that they get the money back somehow.
It's not Hoyo's fault but if they ignore this incident they're just a very greedy company, I hope they got the refund
@@patata4799You can refund any purchases made in the game, but you will be in debt, even if you spent them already. You can and will be banned if you don't pay it off.
I believe the money for this incident has been refunded already.
But something i can’t understand, how the hell did the kid manage to get the credit card that easy and isn’t there a passcode or password?
@@divinesan7786 it's something out of your business
@@patata4799 what do you mean lmao
Well what was the terms of peyment of 14 day charge back can be issued via bank or payments option platform. Then rest go social media ask for help tell them to process charge back
My position on what Hoyo *could* (but not obligated) do: Don't refund, rather make a private donation to a trust fund for the daughter's medication on the amount that was spend. Next, talk to the parents to have their consent to ban the account for a period that is the difference of their son's age and 16 (so if son is 10 years old, ban the account for 16-10 = 6 years).
permaban imo, i think he should restart from the bottom purely f2p to make sure he doesnt feel the NEED to spend. Or if he does pay, at least he knows the value of money by then... hopefully.
@@nightowlowo149 Yeah, this guy deserves a perma-ban. And even then, that's way too light of a punishment.
no way... thats basically nothing for something THAT bad. they should permanently ip ban him.
@@sentephh ... It's a 10 Year old.
@HORRORSPINPAPYRUS 10 year olds aren't infants. you're supposed to have empathy at that age.
That boy has balls of steel, when i was a kid i would die of stress and guilt if i bought smth with my parents monry without asking, this is rlly sad
Damn, I wouldn't be angry if he did that for arlecchino😁
That is why children should not use phones, especially when they are too young to understand what they are doing on that phone
They said he was 10 bro
@@YukiSnow75 they said he was 12. Even if he was 10, I’d expect the kid to know better.
@Elodi3_yI am wondering why tf that a twelve years old kid knows the bank details of their account?
@@The_original_one Maybe he’s one of those kids that play on their parent’s phone?
@Elodi3_y even then why tf parents would wanna tell a twelve years old kid about bank details it's not safe no matter how you look at it.
The poor girl can’t get treatment 😢 My gosh.. that’s awful.. 😣
Sorry but im on Hoyo's side here
they refuse to care because it's literally NOT THEIR PROBLEM
Its not THEIR fault that the boy had the audacity to take the money that was meant for someone else's treatment, that is the parents fault for not only allowing it to get this bad, but they didnt keep the money where the kid wont take find it
it doesnt matter how much you love your family, if you have a lot of money just stashed somewhere, someone in that family that you care about is gonna take it whether you like it or not - you have no idea how such a 180 turn can just happen when money's involved
Sorry but I’m on the girl’s side here.
it doesn’t matter who is at fault. what’s been done is done. but saving the girl’s life is more important NOW.
I know it’s not Hoyoverse’s problem, but a $3000 refund is nothing but dust to them.
Are you really gonna protect the revenue of Hoyoverse over the life of a child? so basically what you’re saying is it’s ok to let the girl die.
@@skyhart9926counter argument - the money is already refunded. Mihoyo is always open to refunds but if you don't pay the money back then they will just ban the account. So the only harm done will be to the game account. Now, if he used a 3rd party software to buy the gems, that's a different case, mihoyo can't refund you if you don't use their own website to pay
@@skyhart9926 It actually HAS been Refunded,I Found reports and sh.
@@skyhart9926I think hoyo already refunded so get over it. It's the boy's fault.
@@skyhart9926 You go ahead and send her the money then if you care so much. Easy to tell someone else what to do with their money.
I can’t fathom this child’s guilt when he fully understands the possible consequences of his actions. God forbid something happens to his sister! 😔
he knew the consequences. he's not and infant, he's 13 yo. he understand what he's doing.
Kids aren't dumb, They're sneaky and know what they want.
He has no guilt. He's talking abt character damage in the video.
Now I know why China roll out internet gaming strict laws for those under 13 age. Kids don't have fully awareness abt using money.
I remember that when the strict roll out few years ago, a lot of people mad abt china that china too strict for children playing internet and destroy children freedom.
And the freedom that the people say was taken away it's for the best cuz they didn't know how easily the children will be addicted and have bad behavior if playing game too much yes 😂
What's the use of freedom if it's doesn't guarantee people safety from doing anything stupid?
nah this kid just lacks empathy, what normal 12yo uses money for their sis medical treatment on a video game?
Here is the thing! Government are attempting to control society, which will end up bad. We need laws but we also need boundaries. This one isn’t a government job but parents’ job. If parents don’t do their job, then don’t blame anyone. It is essentially their own consequence. Also I’m pretty sure 80% of kids aren’t like this. It is like throwing away a bag of apple just because 3 of them in the bag are rotten.
@@ekamandalaputra5517 they have restrictions but still didn’t deter people from doing bad/stupid things tho
Australian government did the right thing about age restriction
What about all the well behaved ones? Why forcefully take those freedoms away from them while many of them are not at fault? Collective punishment sucks......
As someone from Australia, definitely agreed they did the right thing
@@SophieGirl2001You want your government to regulate your speech? Aren't all the Anglo Saxon countries all about freedom? This bill worries me to no end 😅
@akirayagami4226 safety over fake freedoms. Most of the speech you defend are baseless soc media flaming.
As someone from Aussie, it's really not as good as it seems. It's just an excuse to impose digital ID, and children still have access to games and platforms like youtube anyway. You're also disregarding all the positives that access to social media brings as well despite the negatives. This is a very special scenario that puts equal blame on the parent and child. Try not to generalise.
"Genshin refuses to care" well, i dont see why they should... its not their responsibility. At the end of the day 🤷🏻♀️ my heart goes out to the little girl who needs medical treatment, but this is their responsibility.
Funny how you anti-corpo internet activists are all about shilling when it comes to your favorite corpo. I bet you hate Elon Musk because "rich white dude" am i right?
Then the next line: "they may not be aware". Yeah its just ragebaiting
@@Sky-rw5vq bro this whole channel is about ragebaiting around HYV games
Parents fault.
I heard of this case from Singapore a few years ago. These kids aren't aware of what they spent. Don't they realise that the characters they get are virtual and that there is no way of saving them once Genshin closes its doors? (Touch wood)
Hahaha it’s true bro
Cause I live in Singapore
This is not singapores case (Also they said CHINA. Singapore is not in china). Singapores case was an 18 year old accummulating 20000 USD of debt on her dads credit card on genshin. Regardless, its ridiculous. These kids (can I even call the 18 year old that) probably havent stepped into the working force yet to realise how many hours of work money theyre throwing. The only case that Im ok w people spending on gacha games is when theyre adults w money to spare and even so, going to the extent of whaling for characters is ridiculous to me. Unless theyre a content creator or smth theres literally no reason to be fussy and want a c6 character immediately. Most gachas arent even ranked so its literally just the short term gratification that theyre looking for
@@atqs.5840 That's called a person with a gambling addiction fpr a reason.
As much as crucial this issue affects hoyo and need their further response, I think this kind of issue is rather more about lack of morals in the society. Rather than blaming a company, parents should teach their children to exercise self control, not just in-game but what kind of media they consume.
Because without guidance, child become unawareness of what they doing, might cause harmful impact towards both themselves and other peoples.
Someone said Mihoyo already refunded this soo good news
@@The_Hero_Masayukido you have link that Mihoyo refunded the money back
@@edosaedebiri2306 reread what i wrote and no i do not
He sold his sister to afford waifus 💀
Hoyo doesn't need to respond, it's pure family matters that is not hoyo's fault. If given one refund to this family, more refunds will have to be given cuz similar issues will come up to the surface and bite hoyo in the face. People who want to play the game and then refund it for various reasons. Hoyo is a money making company and rarely step down from this situation.
Totally agreed 💯
This is some heartless business tactics. Feeding into the evil corpo scene, aren't you?
@@zennaonthez Depending on the platform, unless the kid spent the crystals they could refund. But I suppose since the refund wasn't mentioned, this is not the option (aka crystals are gone), and so it's out of Hoyo's hands. The purchase has been made and the item used. You couldn't refund something you bought and destroyed. This is absolutely not Hoyo's fault or responsibility.
@@nabynen Not hoyo's fault, I agree. But refunding 3000 dollars will not put a dent in their revenue. Multi-millian dollar company, if it wasn't for the sister I wouldn't have said it but that sister is sick and MIGHT DIE if the family doesn't get the money. They can just ban the account and refund the money.
@@zennaonthez And suddenly, everyone and their mother have a dying sister that need emergency medical treatment that wasn't there before.
It isn't that simple.
But I am not Hoyo, so I'm not gonna speak for them of what they should do.
Refunding is a Nice thing to do, but it can also backfire horribly.
They have the context of what is and isn't viable.
> Whats your opinion in this situation?"
why not sell the kid :D
:))
💀
lol
Calling Jade rn
Well humans do sell for 20k
Kid issue and parents issue, not hoyos
Danmm... That's so sad 😭😭😔😔
We should report such a tragic case to the CCP immediately. It's really not that hard to help out this little girl.
I have a younger sister who has been given a smartphone since the covid pandemic to study at home when she was in elementary school and she still uses it until now, but I always watch her or ask her what she watches when she uses her phone.
Hi 👋 do you have a source for this?
Both my bf and I have scoured the net and we can't find a single news story regarding this sick little girl and her brother spending the medical money.
If this was such a viral story then why can't we find an article about it?
Secondly if you are a Chinese citizen then medical treatments such as the one described in this video are covered by state insurance so the family would never have had to pay if they lived in the cities.
If it was rural they have a cooperative system I don't fully understand but again, the costs are not fully on the family of the suffering child, not in a way that a child spending money on genshin would cause.
Could you post a source please because atm this is just misinformation.
This is what I hate about kids today, parents shouldn't let their children have devices at a very young age, or give them a phone (old one) only for communication
🤡
@@YukiSnow75why put🤡?
@@Goatkusun children should have devices but it shouldn’t have the credit card information on it and at 10 you should know what’s right and wrong the shit they suggested was garbage give them a old phone only for communication💀💀
@@YukiSnow75 yeah like a iPad but you can’t use money for younger kids
@@chimangonyirenda6092or just any device that haven't been linked to a payment outlet. It's not that hard, the easiest way is to use a third party e-wallet. That way the only money can be spent is the ones you allowed to be spent
Not Hoyo's fault. How does your own kid take 3000$ without you knowing. Maybe dont give impulsive children access to that much money.
Problem is what if situation this happens and many users start pulling this kind of stunt which unlike this case would be fake . I have seen these kinds of things how from one real event chain of scammer startt
My sister top up $1200 in Wuwa, our parent give it for medical checkup,school and rent, now she in big trouble
💀
@ she is a gacha addict, thats the problem
Good thing I'm a F2P and responsible about money
@@AxurenI'm a f2p too but if you have any money you earn to yourself so it's kinda alright to spend it on your favourite game but don't overdo it
@@DennisDrew-l7p I'm sorry I'm a true F2P no spending on gatcha games
That's horrible. But looking at it from a stand point, Hoyo isn't at fault. The parent should've added password or safety on the phone.
ok. and then what? let the sister die?
Kids that are younger than me somehow already know to use a credit card and buy game purchases, while I dont know how to.I only know how to use money online when buying stuff from store apps,and the allowance my parents gave,as my payments when buying online.I can't tell if it's either bad that I still don't know how credit or debit cards work,buying in-game purchases or is it good that i never learned how to use one as a child growing up (currently 15).
Nah, 100% the boy and family issue :/ Hoyo is not responsible and doesn't have any obligation to simphatize
They should but 100% doesn’t have too
its the parents fault for letting the kid enter their payment information into genshin in the first place
@@lillyiethe parents didn't know that will happen,
yes but that hoyo doesn‘t want some verification after some acc spend 3k is bs
@@Goatkusunthen the parents have to be dumb. They should be fully aware about this.
This happens so often.
Parents should not make it so easy for kids to access things that are connected to their bank accounts.
I highly doubt Hoyo will do something and especially since they legally don't have to.😞
I really hope they will though.🙏🏾
Yeah my reddit buddy was right. Gacha games do indeed ruin people's lives and apparently the lives of those around them.
if i calculate it, 3000$ is 194400 genesis crystals, which is 194400 primogems, which is 1214 wishes, WHO'S THAT KID EVEN WISHING FOR
Who is not are and he’s summoning everyone haha
oops sorry english is not my first language 😓
@@YukiSnow75nah man he's getting qiqi Every pull 😂
This isn't Genshins fault at all, while a refund would be only a good thing they aren't completely liable due to the parents negligence in monitoring the boy and what he does on his phone
I have a timer in my tablet😅😅😅
This can be said to be a lesson for the family for being too careless in letting children use the phone, partly the fault also comes from the boy who top-up a large amount of money without asking his parents
We have an example of the harmful effects of lack of attention to children and too lax protection of bank accounts
I believe that kids can have a phone but the parents shouldn’t let kids have access with the bank unless they know the risk of who they can sacrifice
So this kid thinks whaling for a stupid fictional character is more important than their siblings medical treatment they deserve a very very huge punishment for that
Yeah
Agreed
Bro's like aether, Trying to neglect Lumine and Collecting Harems lmao
@@ankitjadhav6775You mean friends he made along the way while looking for clues of Lumine’s whereabouts.
Exactly
Well the question is.. if that boy really spent his mother money in genshin.. or they just acting because they need money.. is there no chuld insurance in china? Like 80% deducted bills in any hospital? We here in japan 0~4 years old almost free in hospital ,medicine etc.. insurance will cover up all.. till 4 years old.. 80% less if getting older.. last is 25% or 50% deduction depend on situation in adult..
I think there’s a customer service line for Genshin, the link to it was on the Genshin top up page. If the family has contacted that then Genshin is probably aware of the situation
Thats pretty cruel.
Still yeah refund very possible
this is a joke. why would hoyo refund or do something just for empathy? in the first place you cannot top up something if the kid don't know the account number. this is entirely a kid's fault. maybe this uploader should donate for "empathy"
I think for this scenario genshin should refund money atleast 50% or 25% money spend from that account. I hope boy learn some value for money by time given look around surrounding first priority comes to look after family,then your health and career and then siddle hassle of entertainment don't get fully indulged with idiocy games.
Naw. Ban the account for some period of time, put a negative balance for withdrawing that much from the account, refund all the money spent
@gaerekxenos I mean parents wouldn't even allow to even touch his phone to play the game by now from that incident so there is no need for it. More important situation to be sorted is sister medical treatment to afford so banning account won't make viable rather atleast helping medical treatment some or getting refund spend on it makes their family situation somewhat stable for now.
I spoke to my mom about this and we both think it’s not Hoyo’s fault that this kid decided to sacrifice his sister for a 5*, I’ll admit, the situation did make me tear up because the sister is only a child but the brother shouldn’t have this much access.
Exactly. Kids have no idea their actions can actually lead to bad consequences. You only know something is bad when you either 1: Go through it and learn by the consequences, or 2: Have someone teaching you that it's bad. So the kid just lack proper parenting. You never give a gun to a kid and expect him to not hurt someone or himself.
That kid seriously need to a learn big lesson.
Looong ass rant ahead about certain parts of this comment section because I hate extreme generalisation and people who dont realise the heavy hypocrisy behind it if they dont first account other factors
I see so much generalisation in the comments of why the child shouldnt have a phone, and i find the lack of self-awareness horrendous.
I dont know this family's full situation or what they are like as people. But it goes without saying that most children aren't like this, and most parents place more security on bank accounts or give children separate ones, it's also almost entirely the parent's fault for giving child access to the account or a phone with the account, and for not teaching the child about money spending because schools likely wouldnt teach that yet.
If we apply the same level of generalisation, then if a video pops up about an adult crashing a car and killing a family in the process, does that make it right for someone to shout "THIS IS WHY ADULTS SHOULDNT DRIVE/HAVE CARS!", no it's not, it's a gross generalisation and just one example that can happen regardless of how common.
Furthermore, what if in that situation, you replace the child with an adult who let's say has the mental development of a child of that age, the reaction would definitely be different, and no fingers will be pointed as to why phones shouldnt be allowed for adults.
Even in another scenario, obviously, a regular adult would know the consequences, and the child likely wouldn't, but everyone in the comments are acting like the child does, so I'll apply the same logic to the adult, and in the opposite situation, then we can just simply say thay the adult was unaware what the money was going to, and wanted to top up heavily for a character they liked, hence the purchases.
And finally, what does children having phones got to do with this?? People here are acting like all children that use phones will put their sisters in an immediate risk of death and that phones are the entire reason why situations like this happens. That way of thinking is too one-dimensional.
This situation puts equal blame on both the parents and the child, try not to generalise to this degree.
Personally, I think that Hoyo should permanently ban the child's account and all emails associated with it and offer a full refund if possible. Hopefully, the parents can monitor/teach their child better, and the child gets some form of punishment that isnt extreme physical harm. Hoyo is in no way responsible for what happened here with the irresponsible parenting and the ignorance of the child, but if they did something about it, then that would be excellent and easy PR for them.
Also, this is less the phone's fault and more the fault of how easily accessible such an important credit card was, whether physical or digital. Isn’t there a security code for your card as well that you need to put in before you purchase any amount of primos? So the child had to have gotten his hands on it somehow.
Gonna have cut this rant short even if i have a bunch more I want to yap about
@@derekl.2902 Yes..? You just gave a tldr about what I wrote? So yeah, that is what all of my paragraphs mean, not sure if your comment is supposed to be an insult.
I went into detail about my thoughts because it is a rant that is supposed to be long, you saying that meant you understood the fundamentals
@@netherissome people just hate seeing walls of text since they (presumably) lack the literacy and/or attention span to read the entire thing. not sure what @derek is going on about though. guess they forgot about details, elaboration, and commentary (as opposed to having a soulless summary)?
@@k-sf1ld Thank you! Put my thoughts into words perfectly
had a blast reading this because its sort of like seeing my thoughts being put into words, it’s nice to see likeminded people
@@derekl.2902 yeah
I remember a similar thing happened a bit ago where a girl spent thousands of money from her dad for genshin leaving him in debt
If that were my kid and did that. He'd be instant fosterhome
Sell the worthless boy to get the money back.
I'm not sure about china but I know in canada you can force a refund from the bank claiming it was not a purchase made by you. This will cause genshin to delete the account though if the primos go into the negative (which they presumably will)
Genshin has nothing to do with this, its horrible parenting pampering their children as usual and now it come back to hurt them, may cost a life, Genshin done nothing wrong, its the parents and the child.
My 13 year old cousin did the same thing with fortnite a few years back. He stole his grandparents credit card and charged 4000 USD on it for V-bucks. They where not able to get the money back and my brother was only able sell the account for a few hundred to help them get back some of the money.
This is such a horrendous situation. And tbf, like you mentionned it in the video, Hoyo is not "technically" responsible, however I somehow hope the company will try something to help out this distraught familly 😥
Fr, I really hope they give the family a refund.
I’d forever live with that guilt, and I’d also use my OWN money for genesis not my sibling’s treatment one
That 10 year old gonna get his own money??
that's because you love your siblings, bu this 13yo boy hate his sister. At least, in a moment when he spended that money or in general.
@@YukiSnow75plenty of ways. help neighbors out for money, maybe ask for money for birthday, maybe allowances for chores (kinda iffy this one), but there are still lots of ways. i was able to have my own money at that age by just helping out and stuff
it may look heartless but it very hard situation to deal with. first of all case like this suprisingly not rare, if mihoyo help them now there might be the case of other demand same treatment even if they were not in same dire situasion, 'refund' is not as easy as people thing specially in live service game, if they has yet use the hard currency there might be salvageable but if he already use it then it will he complicated, if genshin ban him, there might be case other use such case to demand that they can banned account just like that, it mean they need create another system to do so.
Don't give your children your pin number.
Nor a device that remembers it
And don't disable double checks on transactions because they are such a hassle.
I mean... Hoyo can revert back the account back to before the payment was made. With the cost of having the server to gone under maintenance for several hours up to few weeks to find the uid across all server. Risking even more money lost or even closing down caused by many players will go play with other games.
So, they can try to refund but the family still need to make sure how the son made the payment and provide way for the refund
They don't need to go *that* far if they are able to get the account data/payment information. Unless the system is terribly set up, they shouldn't need to take servers down at all just to scrub through payment information
tbh the parents should reach out customer service, it would be easier to know which acc was affected for Hoyo to take proper actions.
@@gaerekxenos they don't have to shut down all server. The data are stored in a database which maybe separated from the server. But, this solution usually applied to the worse level of any cases, which not really common and usually made from internal mismanagement or bug in the payment handling code from the uses of third party or unauthorized market.
So, possibility is there but they still have to wait for the family to make the refund request
Bro wanted c6 Zhongli
HoYoverse wasn't a fault for the family issue. Parents shouldn't be gifted to toxic devices with their kids. 😱😱
Remember, parents should advise to kids when playing *"freemium"* games like this one and should not give devices to the kids as it leads to atrocious scenario. 😵😵
The governement should pay for that, because Genshin wasn't at fault and that boy... he's gonna have a bad time...
well its not exactly genshin's fault, its the boy's. obviously if they get the news they could very much elp, but its the boy's fault
Hopefully they do something cause this situation is very serious
They won’t not their problem and they don’t need to
Knowing Hoyo, they might do something about it if the news become big enough.
This is why it's important to know our kids & what they do/play
Here the thing, china has strict rules regarding gacha games, minors are not allowed to play more than 2 - 3 hours a day and that is restricted by programming.
Players are requested to make an account using theor ID meaning minors under the age of 18 can never spend money on the game or play over 3 hours each day.
Ofcourse it can be easily worked round by using older siblings or parents ID. And for this case to happen the boy must have created an account using his mums ID and in order to use her bank details.
But the weird thing is that i know how vigilant banks in china can be, so am not sure why after a couple of transactions the bank didnt flag it and send notifications to the parent.
I know this because i studied over seas and for me to use my bank card even just spending as little as 50 bucks my bank will flag it. And sent me notifications as an irregular spending.
So for someone with a bank account with regular savings with only and next to no regular large spending on the account, those genshin transactions should have been flagged by the bank immediately before anymore money goes out.
Even now when i topup in game if i do too many of similar amount in a day my bank will stop allowing me to buy more as a security messure and i will have to personally call the bank to let them know i am the one using that money to confirm my card or personal details have not been stolen by someone and sbused before i am allowed access to the funds again for any in-app purchase.
@@neroxdgaming9362 fair
In India such scenarios occur from time to time
I don't think any sort of responsibility should be held by Hoyoverse
Lack of discipline and restricted use of phone is necessary for the kids
Another thing why any sort of banking service should be tied with Google Play services, it indicates that the parents lack the knowledge of technology
That's why this kind of blunder happens
Well in china, there are restrictions for playing games such as game time and how the kids will spend their money. This means that the rules are still able to bypassed maybe by sharing accounts, using other person id or playing with parents account.
I'd say this is a fantastic opportunity for Hoyo to boost their reputation,
Just providing a refund of spent amount to the family is a great gesture, especially considering how small the amount is for a company like Hoyoverse.
One simple refund can get alot of media attention for Hoyo, even if seen from a purely business perspective, giving a refund is the best choice.
If Hoyo has a great business advisor, they should advise the company to issue refund.
But then again, maybe its "Deal with it bro" mentality in china.
It not hoyo's fault but i hope they will help the family, also the parents should be a bit more careful yeah, but this boy was OLD ENOUGH TO KNOW IT'S BAD TO DO TO THAT especially when knowing his sister was sick !
why would the child do that.. that’s his SISTER.
To be honest, i wonder how he did it? Since if it’s like mobile payment methods.. there would be the need to know a pin to a credit card, etc and address..
You put your wallet on the phone. Or even simpler you put your cc info on Play Store and buy away. If the boy knows the password then he can buy whatever.
Mostly he found a note of written pin code and passwords.
Common mistake adults do it. Writting in a note of credit card info and password to accses.
I heard that in China most of the payment were already cashless. I googled it and AI said China is a cashless society. So I would like to think and imagine that a 10 year old in China indeed might be able to pull something like this
@@storagecrafter5701 i see, seems convenient but also dangerous
"we are aware of this issue, here's 100 primogems as compensation" 🔥
So what happened at the end ?
First, don't put your wallet on phone. Second, don't let kids play phone. Third, increase the limited storage usage. Forth, take kids for education service. Fifth, report it to the government for their collection prove info. Sixth, find the company non profit for help. *****
🤡
If i were hoyo, ill just get that girl a treatment and ban that acc just to be safe. Is it worth it? No not really, hoyo have no obligation to help this case but if they do that be great but not fully refunded
Dawei should take action
Absolute gigachad without a heart.
Bro really wanted those primos
Many such cases and like in other cases, I doubt Hoyo would do anything simply because they don't have to.
Not caring about your customer? Wow
@@patata4799and i mean what responsibilities do they have for this? If anything, this is the family’s matter. Control and monitor your kid is the parents’ job.
@@patata4799it’s not about caring about customers, more likely if they do compensate this, it could perpetuate more players will abuse this type of situation. So most likely the company will remain silent. And there’s warning sign plastered in the primogems page to “spend wisely” just like how you go to casinos or any gambling house no minors allowed.
@@divinesan7786 No one is blaming mihoyo, but if they're aware of incidents like this, they should at least take action
@@patata4799 but they don’t have to. Like i said, this is none of their business, that doesn’t make them greedy either.
Personally I'm wondering where the Genshin army who donates massive amount of money in the name of their favourite characters are.
You'd think they'd at least set up a go fund me or something
How long have you known about this situation?
@Liza-lou-14 just now but Genshin fans are really fast
@@vvgirl6173 Not everybody is chronically online like you. And Genshin fans are not responsible for other peoples children, what have you done? Also, wouldn't fans of the game be, well I don't know, playing the game? If you only just learned about this just now don't expect others to know it days before hand, or are you just used to being incompetent or something?
@Liza-lou-14 why are you getting so mad? you realize their question was likely rhetorical or something, right? even if not, it was directed generally. nobody is chastising you personally for not taking action.
@Liza-lou-14 well it is clear that this is a ongoing story on the news in china for a while now that has just reached outside of the country.
And like I said, Genshin fans (the diehard rich asian fans) are known for donating a lot of money in the name of their favourite characters.
Heck even Honkai Starrail fans do. Like when Aventurine was being released and a bunch of fans donated a bunch of money to a peacock sanctuary (idfk) in his name.
I got no money to give, spent most of it on presents for my family and my birthday is literally tomorrow.
But I know there are people who do (the diehard rich genshin fans) so I'm wondering where they are. Because I feel like they would under the pretence of "You supported our favourite game so we'll support you" kind of thing.
And I'm not chronically online.
I like to read stories for hours and do arts and crafts in my free time.
I saw a comment the money spent were refunded but if I were on genshin management I would've refunded it then ban the account. This kid needs to be taught a lesson
Genshin is not only not entirely responsible for this incident, they are not responsible at all.
It is entirely the kid and his parent’s fault, since he clearly had access to their credit card and knew their passwords which you aren’t supposed to tell anyone, especially not your immature selfish kid who will monkey brain and spend your entire life savings for short term gratification, and the kid is slightly responsible for disregarding the needs of his family. The parents are most at fault however, because the kid is immature, and 99% of children can’t be trusted with large amounts of money, so he can’t really take the majority of the blame. I know it sounds like I’m beating down on the poor family who now has no money and still have a probably dying child, but in reality, the blame can only be shared between the parents and the kid, and the majority of the blame falls on the parents for giving their child access to all of their money
Fr. The parents are at fault cuz who gives their child a bank acc password?
I see lots of people saying it is because he is 13yo, that he doesn't know what he is doing, etc., and, as a 13yo, I have to say that I AM aware of what the responsabilities of wasting money are. My mom always told me about it, I've NEVER spend money without her Permission or use her money, I always use my own savings.
We could say that this ISN'T Hoyoverse's fault. It is from the kid and parents because they never told him about this kind of problems.
Fr these people are acting like he’s a toddler. 12/13 is definitely old enough to have common sense
Good for YOU that you are aware. Do YOU have a sick dying sister ? Maybe the mom is so exhausted taking care of her and other things, she doesnt have time to explain stuff like that to him. Learn to have empathy with the *family* and the situation.
@@Zaper06 That doesn't Justify. The kid should Have common sense or think About the Consequences of wasting money without permission, and, if the mom doesn't Have time to explain, the father should try.
Having a sick sister doesn't mean the mom doesn't Have time to explain, maybe she could explain in moment while taking care of the sister.
I'm not Blaming the mom, but the kid...
@@Yusuki_Is_Here Stealing isnt justifiable by law. It is about understanding the situation and how it can happen regardless of him being 13. You dont know their situation to judge their parenting. It is obvious that he did the wrong thing but that is not the problem. The bigger problem is the lacking money for the treatment. The priority should be to worry for the little girl and how to help instead of defending Hoyo or blaming the boy. The story should be out there so people can one learn that Gacha games can be a problem and two so that people or Hoyo might contact the family and help.
You are proving their point with this ngl
They should have sell the kid 🙄