After 40 minutes of trying to get into my passport videos, I give up. This is the most circular and dead end process I have every tried to use. The steps are not what is in the utube video above. I have two PBS accounts of over $60, yet I can't get in with either one. What to do?
Hi Lisa. I apologize for the issues you've experienced. Please contact our support team for assistance: help.pbs.org/support/tickets/new Thank you for supporting PBS.
I am having the same experience as most people mention. Although I donated, and was told I would receive an email about activation, it stopped there. Is this just a collection agency, or does anyone care about making the process work? There is an enormous amount of great content waiting for contributions and signups, but an apparently almost completely unresponsive entity managing the process. This needs to be better. Try calling anytime during "working hours" and always getting a message to "call back during working hours". Then breathe calmly and repeat. Then email and wait for an answer.
Hi Mac. I apologize for the frustration this has caused you. Please submit a support ticket at help.pbs.org/support/tickets/new and a member of the PBS team will contact you. Again, apologies for the trouble you've encountered. We appreciate your support. Thank you, PBS Digital
@@annamarielewis7078 Hi Annamarie. If you are still experiencing issues, please contact our support team and they will reach out to you. help.pbs.org/support/tickets/new Thank you for your support!
This isn't working on my Chromebook. I can cast to Roku, butit doesn't work on my Chromebook, even when I'm logged in!? Andthe videos I have saved to my List are not on Roku. BTW,your "Help" for Chrome provides directions for Apple proucts, no help there - or anywhere!.
Hi Robin. I am sorry you've experienced problems activating. Can you please submit a ticket and provide more details about what you are experiencing? We are happy to help. Please submit a ticket here: help.pbs.org/support/tickets/new Thank you for supporting PBS!
Everyone, I am still having the same problem. Fix it by using a different browser or your PHONE browser. I hope this helps. PBS please fix this guys. This is sad.
I am passing your message along to the Support team. For future reference, please direct any questions to our Support team: help.pbs.org/support/tickets/new
Quite frustrated. Signed up 4 DAYS ago and still have not received an activation code. I've gotten a thank you email, a Happy Thanksgiving email, but nothing other than 'an email will be along shortly' (NOT) with an activation code/instructions... Once I get home from work, WTTW is closed! And now it's the holiday, which is when I wanted to use this.
I can not seem to find out one important question. I travel a good bit and I don't always have access to the internet, is there an option to download shows to watch offline? Thank you
Hi Lily. When you download the app onto your phone, it should place a PBS icon on your phone screen. If you have any questions, please reach out to our Support team: help.pbs.org/support/tickets/new
Frustration! Try activating from Canada. I get the link - Click Here to Activate- then it errors out. Quite annoying! Have checked numerous other links on the site, but still not having much luck. Must be other subscribers from the Great White North!! Anyone?
Hi Kerry. I apologize for the inconvenience. I have forwarded your message to our support team who will be reaching out to you. Thank you for supporting PBS.
Hi Christopher. I apologize for the trouble you're experiencing and for the delayed response. Please contact our support team and they can help: help.pbs.org/support/tickets/new Thank you for supporting PBS!
I thought I would be able to watch on my TV. My Samsung is too old. I don't subscribe to streaming services. I didn't want to watch on my computer. Bummer. Well, the donation to PBS is a good thing, but I never watch my local station. I thought this would be a good way to get to watch what I want when I want to. Bummer.
Hi Desiree. You can still enjoy PBS shows within the broadcast window. If you need information about more options, please contact our support team: help.pbs.org/support/tickets/new Thank you for your support!
I have Passport yet still cannot watch content. Apparently no one is reading any of our comments, perhaps if I stop my lifetime donation they will pay attention
Maxine, if you could, please submit a ticket to help.pbs.org (help.pbs.org/support/tickets/new) or call 855-996-9488. A PBS Support team member can help. Thank you!
Hi James. Thank you for the feedback. Yes, you can stream Passport on some Samsung TVs. Please see the complete list of devices here: help.pbs.org/support/solutions/articles/5000692515-can-i-access-passport-content-on-all-devices-and-platforms- Thank you for supporting PBS!
After 40 minutes of trying to get into my passport videos, I give up. This is the most circular and dead end process I have every tried to use. The steps are not what is in the utube video above. I have two PBS accounts of over $60, yet I can't get in with either one. What to do?
I have the exact same problem.
Hi Lisa. I apologize for the issues you've experienced. Please contact our support team for assistance: help.pbs.org/support/tickets/new
Thank you for supporting PBS.
Had the same experience. Disgusted with the drawn out process and not getting the video
OMG, I went in circles over and over, AND IM FINALLY IN!!! Why was it so hard!?!?!?
I am having the same experience as most people mention. Although I donated, and was told I would receive an email about activation, it stopped there. Is this just a collection agency, or does anyone care about making the process work? There is an enormous amount of great content waiting for contributions and signups, but an apparently almost completely unresponsive entity managing the process. This needs to be better. Try calling anytime during "working hours" and always getting a message to "call back during working hours". Then breathe calmly and repeat. Then email and wait for an answer.
Hi Mac. I apologize for the frustration this has caused you. Please submit a support ticket at help.pbs.org/support/tickets/new and a member of the PBS team will contact you.
Again, apologies for the trouble you've encountered. We appreciate your support.
Thank you,
PBS Digital
Very difficult. It says I am activated but can't get in.
Me too
@@annamarielewis7078 Hi Annamarie. If you are still experiencing issues, please contact our support team and they will reach out to you. help.pbs.org/support/tickets/new
Thank you for your support!
This isn't working on my Chromebook. I can cast to Roku, butit doesn't work on my Chromebook, even when I'm logged in!? Andthe videos I have saved to my List are not on Roku. BTW,your "Help" for Chrome provides directions for Apple proucts, no help there - or anywhere!.
How do you actually get it ON MY TELEVISION!!!!
cannot get passport! spent much time and phone calls ????
Crazy difficult. I signed up 4 hours ago and can not get in
Hi Robin. I am sorry you've experienced problems activating. Can you please submit a ticket and provide more details about what you are experiencing? We are happy to help. Please submit a ticket here: help.pbs.org/support/tickets/new
Thank you for supporting PBS!
I’m having the same problem. Been waiting on the email for activation since earlier this morning
Ok I clicked on the link above and was able to get an email to activate.
I have called and tried many times. No success. Very aggravating.
I got it on my phone but cannot get it on a tv. Of course it's a holiday weekend so I'm screwed
Everyone, I am still having the same problem. Fix it by using a different browser or your PHONE browser.
I hope this helps. PBS please fix this guys. This is sad.
I am passing your message along to the Support team. For future reference, please direct any questions to our Support team: help.pbs.org/support/tickets/new
I'd recently renewed my support with my Oklahoma PBS station OETA, but my activation code was not listed on there when it was on a letter.
Hi Erik. Please submit a support ticket at help.pbs.org and we will help. Thank you and sorry for the inconvenience.
This is a ridiculous mess. It should not be this hard to watch PBS.
This is why the capitalist system is so much better!!
Quite frustrated. Signed up 4 DAYS ago and still have not received an activation code. I've gotten a thank you email, a Happy Thanksgiving email, but nothing other than 'an email will be along shortly' (NOT) with an activation code/instructions... Once I get home from work, WTTW is closed! And now it's the holiday, which is when I wanted to use this.
Hi Jeff. I am so sorry for the frustration. Please submit a ticket to the support team at help.pbs.org and they will get you up and running.
Did it on my note 8 and in as long as it took me to type it all in, love it.
Ancient Grains
I pay monthly can't get it started
Hi Lynn. Please submit a ticket at help.pbs.org and someone will help you get started.
Thank you for your support!
PBS Digital
I can not seem to find out one important question. I travel a good bit and I don't always have access to the internet, is there an option to download shows to watch offline? Thank you
Will I have an icon on my phone?
Hi Lily. When you download the app onto your phone, it should place a PBS icon on your phone screen. If you have any questions, please reach out to our Support team: help.pbs.org/support/tickets/new
Just signed up, was "accepted" (have two donations of $5/month each) and all I get is a jerky video that does't sync with the audio. Problem? Help!!
Hi Monika. Please contact our Support team and they will help you: help.pbs.org/support/tickets/new
Frustration! Try activating from Canada. I get the link - Click Here to Activate- then it errors out.
Quite annoying! Have checked numerous other links on the site, but still not having much luck. Must be other subscribers from the Great White North!! Anyone?
Hi Kerry. I apologize for the inconvenience. I have forwarded your message to our support team who will be reaching out to you. Thank you for supporting PBS.
This is of no use at all. I’ve paid my money and have received NOTHING.
Hi Christopher. I apologize for the trouble you're experiencing and for the delayed response. Please contact our support team and they can help: help.pbs.org/support/tickets/new
Thank you for supporting PBS!
I thought I would be able to watch on my TV. My Samsung is too old. I don't subscribe to streaming services. I didn't want to watch on my computer. Bummer. Well, the donation to PBS is a good thing, but I never watch my local station. I thought this would be a good way to get to watch what I want when I want to. Bummer.
Hi Desiree. You can still enjoy PBS shows within the broadcast window. If you need information about more options, please contact our support team: help.pbs.org/support/tickets/new
Thank you for your support!
I have Passport yet still cannot watch content. Apparently no one is reading any of our comments, perhaps if I stop my lifetime donation they will pay attention
Hi Maxine. I apologize for the delay. What is your PBS station?
Maxine, if you could, please submit a ticket to help.pbs.org (help.pbs.org/support/tickets/new) or call 855-996-9488. A PBS Support team member can help. Thank you!
@@megalbus3975 WBEZ
Can I stream PBS Passport via my Samsung Smart TV?
Hi James. Thank you for the feedback. Yes, you can stream Passport on some Samsung TVs. Please see the complete list of devices here: help.pbs.org/support/solutions/articles/5000692515-can-i-access-passport-content-on-all-devices-and-platforms-
Thank you for supporting PBS!
Instructions for signing up through Google