CLEAN THE PUMP OUT TOO. Do the deep clean but just know that this is useless unless you clean out the pump and mesh. When these things get dirty they really get dirty.
Thanks for letting us know about this - we'd need to take a few further details from you to help. Visit Dyson.com and click 'Support' for the contact details of your regional Customer Care team. We'll look forward to hearing from you!
How do I make the device go into cleaning mode ? It doesn’t say it’s ready to clean and every time I hit the button it won’t go into cleaning mode , just indicates it is almost ready to be cleaned . I want to clean it before my new filter gets here … it’s already full of citric acid but I can’t get it to clean ….
If you would like some assistance with your machine, please send us a private message. We offer troubleshooting over messenger, and we will be happy to assist you.
@@zeyuhuang3618yeh they conveniently skipped that bit 😂 I did mine last week put the filter straight back in… Around a week later got a strange smell coming out of the machine. Filter smells really musty.
why don't you show that you need to dry the filter? 😡I did everything as in the video, put the wet filter back and the next day it started to emit a terrible smell that you can't get rid of. I'll have to buy a new filter now😢
I've just started cleaning mine without the "deep clean cycle". Ive come to the conclusion that its just a timer and nothing more. Whether it was intended to be or not. On top of that its missing out the pump and mesh filter that needs to be cleaned out too.
Hello, when I did a deep clean for my Dyson Purifier Humidify+Cool yesterday, I saw some mineral build up in the area that the evaporator sits on. What should I do to remove the mineral build up in the area? Can I do it by myself or I should contact Dyson Center to have them clean it? Thank you! One more question, I found that my Dyson consumed water faster after the deep clean, is it normal? Thank you!
Obviously your unit will function better after cleaning it (also known as "using more water"). And if you are unable to for some reason wipe out the mineral build up in the area that the evaporator sits on then sure waste some gas money and time and drive it on over to the dyson hospital i guess....?
Hi there, We are sorry for the inconvenience you have to face with your Dyson machine. Kindly follow the quick maintenance videos for your Dyson Purifier Humidify+Cool and confirm us the outcome. Here is the video link : ms.spr.ly/6050YpKro If the above videos do not help, then please provide us the details in DM with your Dyson account in order to access the details with the machine and to resolve the issue. Also, kindly elaborate the issue in detail which you are facing with your machine and to access your account and check with the details, please confirm the following details: full Name, full address, email address, contact number, machine serial number and your country of residence in DM.
Здравствуйте. Увлажнитель Dyson PH01. При попытке включения режима увлажнения, прибор выключается и загорается символ необходимости глубокой очистки испарителя. Согласно инструкции в процессе очистки, таймер обратного отсчёта через каждые 10 секунд останавливается. После выключения/включения снова останавливается через 10 секунд, и так далее. После окончания очистки и включения режима увлажнения всё повторяется. В режиме без увлажнения, очиститель воздуха работает исправно. В чём причина?
No, you won't need to do this every time you refill the water tank. Your Dyson Purifier Humidify+Cool™ will automatically alert you via its LCD screen when a Deep Clean cycle is due. WiFi connected versions will also alert you via the MyDyson™ app. The Deep Clean cycle helps remove any mineral buildup within the machine's water system.
For some reason my Dyson hasn’t been keeping up on humidity, it’s been on 39% when I left it on auto for weeks . I just had it on 50 and the whole night it ran hard and the humidity was still at 39 never reached 50
We'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
The machine has an alert for the Deep Clean Cycle, but when I press the Deep Clean Cycle button nothing happens. Can you help me with that? Thank you 0:18
All of our new product development, and launch plans are kept tightly under wraps, even within Dyson. While we cannot detail any future machine launches for Australia at this stage, we'd recommend keeping an eye on Dyson.com.au for any updates or announcements - and continue to follow us on Facebook and Instagram for the latest Dyson technology news.
Horrible interface. If the cycle is accidentally trigged, it can’t be reversed. The acid bath is not enough. You must clean the tank and pump by hand during each refill or a slime will form.
For further assistance we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
it is indeed the most poorly designed interface; if a young child or a pet in the house triggers the button, there's no way to reverse it back. Very very badly informed design. No one should ever do this
HI Chrissi, thanks for getting in touch. We'd be happy to assist. Please get in touch with us via our Facebook, Twitter and Instagram account. We look forward to hearing from you.
Buenos días Javier, gracias por contactar con Dyson. Encantada de poder atenderte a través de éste canal. Sentimos mucho si has experimentado ésa sensación. Dinos cómo podemos ayudarte a mejorar la situación para tu máquina Dyson. Quedamos a la espera.
Over-engineered mess. The so-called deep clean does nothing to clean the million or so nooks in the pump assembly, including slime that tends to block the little mesh filter at the bottom of the pump assembly.
thank you! this video is very pleasant, and thank you for nice music. worth spending $ on this production.
CLEAN THE PUMP OUT TOO. Do the deep clean but just know that this is useless unless you clean out the pump and mesh. When these things get dirty they really get dirty.
I put the tank back in and started the cycle but the timer stopped by it’s self at after 10 seconds
Thanks for letting us know about this - we'd need to take a few further details from you to help. Visit Dyson.com and click 'Support' for the contact details of your regional Customer Care team. We'll look forward to hearing from you!
Same here - what’s the fix?
This is so satisfying AF 😂
How do I make the device go into cleaning mode ? It doesn’t say it’s ready to clean and every time I hit the button it won’t go into cleaning mode , just indicates it is almost ready to be cleaned . I want to clean it before my new filter gets here … it’s already full of citric acid but I can’t get it to clean ….
If you would like some assistance with your machine, please send us a private message. We offer troubleshooting over messenger, and we will be happy to assist you.
How to cancel this deep clean cycle. I don't use rhr humidifier, it is empty. I accidentally touched the deep clean button and cant get out of it.
Drop us a DM via Facebook, Instagram or Twitter. We are happy to help you!
Is there anything else I can use to substitute the citric acid?
How long do you have to dry the filter ? Or no need to dry it ?
Hi there Mo, kindly allow it to dry for 24 hours.
@@dysonhi, is it necessary to dry the filter? I don’t see this step in instruction.
@@zeyuhuang3618yeh they conveniently skipped that bit 😂
I did mine last week put the filter straight back in… Around a week later got a strange smell coming out of the machine. Filter smells really musty.
I shook mine till there was zero water coming out. I see no need to wait 24 hours
@@bladetallica870 It is odd because most of the time you take it out it’s dripping everywhere
why don't you show that you need to dry the filter? 😡I did everything as in the video, put the wet filter back and the next day it started to emit a terrible smell that you can't get rid of. I'll have to buy a new filter now😢
I haven’t got the deep clean cycle for a couple years since I got it. The only alert I’ve gotten is filter change. Should I do a deep clean cycle?
I would! I do mine like every 6 months. It only takes a little maintenance. People in these comments are a little ridiculous with their complaints.
What's the right step when shortly after the start of the countdown of the cycle, the count-down just stops? For me, at minute 59:33 already....
Had this in 4 machines. Returned to Dyson. I finally got a working one it seems.
Same issue
I've just started cleaning mine without the "deep clean cycle". Ive come to the conclusion that its just a timer and nothing more. Whether it was intended to be or not. On top of that its missing out the pump and mesh filter that needs to be cleaned out too.
Hello, when I did a deep clean for my Dyson Purifier Humidify+Cool yesterday, I saw some mineral build up in the area that the evaporator sits on. What should I do to remove the mineral build up in the area? Can I do it by myself or I should contact Dyson Center to have them clean it? Thank you! One more question, I found that my Dyson consumed water faster after the deep clean, is it normal? Thank you!
Obviously your unit will function better after cleaning it (also known as "using more water"). And if you are unable to for some reason wipe out the mineral build up in the area that the evaporator sits on then sure waste some gas money and time and drive it on over to the dyson hospital i guess....?
I did everything as shown. The screen shows to start again and repeat from steps 7, 8 and 9. Did it few times. No change. Pls assist. Thank you!
Hi there,
We are sorry for the inconvenience you have to face with your Dyson machine. Kindly follow the quick maintenance videos for your Dyson Purifier Humidify+Cool and confirm us the outcome. Here is the video link : ms.spr.ly/6050YpKro
If the above videos do not help, then please provide us the details in DM with your Dyson account in order to access the details with the machine and to resolve the issue.
Also, kindly elaborate the issue in detail which you are facing with your machine and to access your account and check with the details, please confirm the following details: full Name, full address, email address, contact number, machine serial number and your country of residence in DM.
Здравствуйте. Увлажнитель Dyson PH01. При попытке включения режима увлажнения, прибор выключается и загорается символ необходимости глубокой очистки испарителя. Согласно инструкции в процессе очистки, таймер обратного отсчёта через каждые 10 секунд останавливается. После выключения/включения снова останавливается через 10 секунд, и так далее. После окончания очистки и включения режима увлажнения всё повторяется. В режиме без увлажнения, очиститель воздуха работает исправно. В чём причина?
Тоже сейчас морочуюсь. Нет чтобы на дисплее писали пошаговую инструкцию. Одна мистика.
Do I need to do this every time it needs water?
No, you won't need to do this every time you refill the water tank. Your Dyson Purifier Humidify+Cool™ will automatically alert you via its LCD screen when a Deep Clean cycle is due. WiFi connected versions will also alert you via the MyDyson™ app. The Deep Clean cycle helps remove any mineral buildup within the machine's water system.
For some reason my Dyson hasn’t been keeping up on humidity, it’s been on 39% when I left it on auto for weeks . I just had it on 50 and the whole night it ran hard and the humidity was still at 39 never reached 50
We'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
Is water meant to be flowing out?
Need a plumber 😂
The machine has an alert for the Deep Clean Cycle, but when I press the Deep Clean Cycle button nothing happens. Can you help me with that? Thank you 0:18
Hi there Keven, kindly DM us for further assistance.
Could I stop the 60 minute cycle a bit sooner? I’m pressed for time
hope u figured it out :D
Does anyone know how to force a deep clean cycle? Thanks
Honelty the deep clean cycle is merely a timer. Just clean it whenever you want it to work properly
When is Australia getting these?
Are they any good?
All of our new product development, and launch plans are kept tightly under wraps, even within Dyson. While we cannot detail any future machine launches for Australia at this stage, we'd recommend keeping an eye on Dyson.com.au for any updates or announcements - and continue to follow us on Facebook and Instagram for the latest Dyson technology news.
Does this need to be done with the acid if we only use distilled water in the machine?
We still recommend cleaning the machine with the citric acid according to the owners manual!
Horrible interface. If the cycle is accidentally trigged, it can’t be reversed. The acid bath is not enough. You must clean the tank and pump by hand during each refill or a slime will form.
For further assistance we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
it is indeed the most poorly designed interface; if a young child or a pet in the house triggers the button, there's no way to reverse it back. Very very badly informed design. No one should ever do this
We cannot get ours working again followed every single step - still not working
HI Chrissi, thanks for getting in touch. We'd be happy to assist. Please get in touch with us via our Facebook, Twitter and Instagram account. We look forward to hearing from you.
Did you clean the pump and mesh filter out. The slime must be removed. Dyson would rather you waste your time and bring it to them.
Really thought at the first second this song was gonna be run through the jungle
Al final no vale la pena. Todos los resultados que te dio, fue a media. Y algo que funcione a medias. No vale la pena hacer la inversión
Buenos días Javier, gracias por contactar con Dyson. Encantada de poder atenderte a través de éste canal.
Sentimos mucho si has experimentado ésa sensación. Dinos cómo podemos ayudarte a mejorar la situación para tu máquina Dyson.
Quedamos a la espera.
Y'all sound dirty in these comments lol
Over-engineered mess. The so-called deep clean does nothing to clean the million or so nooks in the pump assembly, including slime that tends to block the little mesh filter at the bottom of the pump assembly.
Why do you have to do this shit every 3 weeks???