Advancing Player Development Progress- Nick Ippolito AKA "The Host Whisperer" Interview

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to drill into different expectations and challenges that host teams face, where improvements can be made to increase performance, and questioning past systems to break the mold.
Topics Discussed:
- What should a player expect from a casino property host
- How a host differentiates themself
- How can hosts set proper expectations with players?
- Determining the level of comp to offer a player
- What is the cost of Freeplay?
- Driving revenue versus driving trips
- Using theoretical vs points to determine tiers and offers
- Ippolito's methods in mentoring Player Development leaders
- Player Development Metrics to drive performance
- How to improve the conversion rate
- Breaking the mold
Learn more: trio360.vip/advancing-player-...
Listen to podcast version: open.spotify.com/episode/66zi...
Check out the previous interview here: • What makes a great Cas...

[@MrHandPay]

We have a MINOR problem here, Darrell!

[@jcush112]

How to get more freeplay especially when you play a lot and then they give u 20 bucks freeplay that’s insane

[@nancylarson7182]

Also.....being an old school hospitality director.. seems these young people with their heads down in a phone when they aren't at work, don't know how to verbally engage another human. So comical to watch the destruction

[@nancylarson7182]

Free play is insulting when it's a few dollars and you know it's too little for your level of play.

[@tjbrower]

I hate physical mail offers. Text me, call me, email me. I don’t want physical mail. I could go on and on…..