- 33
- 2 547
CCNG Inc.
United States
Приєднався 24 лют 2016
Retention and Recruitment in the Contact Center Space
CCNG July Town Hall with Kirstyn Sansom, Founder of Sansom Consulting
Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn’s vision is to help companies create the culture and leadership style that people are looking for. Together we can create highly effective cultures and leaders that attract talent who will stay and develop their careers.
www.ccng.com
How to join? www.ccng.com/membership
Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn’s vision is to help companies create the culture and leadership style that people are looking for. Together we can create highly effective cultures and leaders that attract talent who will stay and develop their careers.
www.ccng.com
How to join? www.ccng.com/membership
Переглядів: 11
Відео
Resilience: Linchpin of Workplace Sustainability
Переглядів 10День тому
CCNG July Town Hall: Resilience: Linchpin of Workplace Sustainability Leaders are facing a myriad of challenges today. Burned-out employees, retention and recruitment challenges, higher benefit, DE&I, and social responsibility expectations, in addition to market and supply chain concerns. How can a resilience strategy help leaders anchor their organizations for sustainable success? This discuss...
Embracing Humanity in the Contact Center Space
Переглядів 10День тому
CCNG August Town Hall: Embracing Humanity in the Contact Center Space In an increasingly data-driven world, it's easy for organizations to lose sight of the human aspect in the contact center space. Join us for an engaging town hall session as we explore the importance of staying human-centered in customer experience (CX), employee experience (EX), and agent experience (AX). We'll delve into th...
Best Practices to Deliver High Value CX
Переглядів 8День тому
CCNG November Town Hall: Best Practices to Deliver High Value CX As CX leaders, it is so critical that we can demonstrate the value of the work and earn allies across the organization. Join this dynamic discussion, hosted by Ryan Bradley and Nate Brown, on how to ensure your experience metric set is as relevant and helpful as possible. www.ccng.com How to join? www.ccng.com/membership
The December Member Town Hall / Open Discussion
Переглядів 3День тому
The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Come ready to ask questions and give feedback to your fellow members! www.ccng.com How to join? www.ccng.com/membership
The Modern Contact Center Capabilities Landscape - A CCNG Town Hall Event
Переглядів 14День тому
Join and listen to CCNG member Scott Prater of Bridgepoint CX discuss the capabilities landscape of the modern contact center with fellow members. Topics covered in this Town Hall include - - CX Evolution - Changing Platform Capability Landscape - Best of Breed & Single Vendor Strategies - CCaaS & CPaaS Strategies - AI Disruption & Strategies And how members are currently handling these issues ...
CCNG Town Hall: Contact Center Superpowers
Переглядів 3День тому
Join Michael Tamer, “The Contact Center Coach” as he shares 3 Contact Center Superpowers we must have to be successful. Let’s talk about how to connect, engage, encourage and drive frontline performance in your center no matter where your reps are located. Let’s get engaged, have some fun and get much, much better. Meet your Member Facilitator : Michael J. Tamer, CEO and President of Proponisi ...
Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits - A CCNG Member Town Hall
Переглядів 19День тому
The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as a tool to regulate telemarketing calls to consumer residences. The TCPA has undergone numerous updates since and the more recent changes have created a challenging and hostile regulatory environment when you want to initiate contact with existing, or potentially new customers via norm...
Harnessing Customer Feedback - A CCNG Town Hall event
Переглядів 18Місяць тому
Most organizations, including call centers, gather feedback from their customers. Unfortunately, that information is rarely utilized to make improvements in the way a customer experiences the product or service. In this Town Hall, we will discuss practical ways to put customer feedback to work. We will also review a tool and process that can be used to analyze work processes to create a culture...
Applying Generative and Analytical AI to the Customer Experience - A CCNG Town Hall event
Переглядів 19Місяць тому
October's Town Hall was led by the brilliant Michelle Martinez, CCNG Academy member and industry thought leader. Michelle Martinez is a non-tech, passionate CX leader, sharing her insights about how generative and analytical AI can be applied to the customer experience. "I’m not an AI expert, but I’ve been spending a lot of time with the leaders of various tech companies over the last year to l...
How To Engage & Ignite Your Organization For Exceptional CX Technology Execution - A CCNG Town Hall
Переглядів 41Місяць тому
Your organization approved your business case to purchase and deploy new customer facing technology. Now starts the real work - ensuring you have a successful implementation that exceeds expectations. During this session, you will learn real-world tested techniques to have an engaged, exceptionally executed program using an easy to follow six-step process. Discussion will include research, case...
What never changes in Networking - member talk with Amas Tenumah and David Hadobas
Переглядів 27 місяців тому
www.ccng.com How to join? www.ccng.com/membership
CCNG member Metro by TMobile - member talk
Переглядів 47 місяців тому
www.ccng.com How to join? www.ccng.com/membership
AI Regulation and the Contact Center
Переглядів 183 роки тому
What do Facebook, a COVID19 prediction model, and Bronx Honda all have in common? All three were specifically referenced in a recent FTC announcement aimed to encourage “truth, fairness and equity” in the use of AI. That same week, the European Union proposed comprehensive AI regulation as well. What this likely means is that regulation is coming to AI soon, and it's now a great opportunity to ...
David Reed talks with members about Creating a Complete Business Continuity Plan
Переглядів 103 роки тому
David Reed talks with members about Creating a Complete Business Continuity Plan
Why the Success of Your Contact Center Depends on Conversational Automation in 2021
Переглядів 233 роки тому
Why the Success of Your Contact Center Depends on Conversational Automation in 2021
Roger Woolley discusses how work from home opens new opportunities for WFM tools
Переглядів 93 роки тому
Roger Woolley discusses how work from home opens new opportunities for WFM tools
Contact Center Digitalization For the Pandemic Era and Beyond
Переглядів 83 роки тому
Contact Center Digitalization For the Pandemic Era and Beyond
Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center
Переглядів 233 роки тому
Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center
Vicki Brackett perspectives on development / management of virtual teams
Переглядів 173 роки тому
Vicki Brackett perspectives on development / management of virtual teams
Brian Golden at Town Hall sharing his learnings on implementing chat
Переглядів 13 роки тому
Brian Golden at Town Hall sharing his learnings on implementing chat
David Reed - Creating a Culture of Customer Service
Переглядів 183 роки тому
David Reed - Creating a Culture of Customer Service
Predictions webinar Richard Kenny 120320
Переглядів 123 роки тому
Predictions webinar Richard Kenny, Poly www.ccng.com How to join? www.ccng.com/membership
60-Day Plan: Practical Upgrades for Your Remote Contact Center
Переглядів 34 роки тому
60-Day Plan: Practical Upgrades for Your Remote Contact Center
#1 What They Aren't Telling You About Working Virtual
Переглядів 24 роки тому
#1 What They Aren't Telling You About Working Virtual
10 Key Strategies to Succeed in the New Work at Home Service Environment
Переглядів 24 роки тому
10 Key Strategies to Succeed in the New Work at Home Service Environment
Work at Home Research Study 5th Talent
Переглядів 184 роки тому
Work at Home Research Study 5th Talent
Work at Home focusing on the People Issues -Tina Suthers
Переглядів 184 роки тому
Work at Home focusing on the People Issues -Tina Suthers
Metro by T-Mobile Blows Ass 💩
I'm a type of person that don't give a hoot about 5G 6G 7g or a 8g or whatever they come up with I want a big phone the biggest they have and the only biggest phone they have is OUkITEL K9 they should put it in the stores or find some way of getting it to me stat if they have a 5G it's just as big as that size that I want then okay but if not forget it I want that phone!!!!??? It's huge and I want it!!!!!!
Well I tried to call Metro by T-Mobile and ask for a particular phone they advertised a phone that I wanted it was called OUkitel k9. They act like they never heard of it which made me upset I told them I want and need that phone it's the biggest they ever had now how can I get that phone?? Now I'm sad.
Cmon man....
metroPCS all the way 👌🏻