Car Dealership Guy
Car Dealership Guy
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How Car Dealers Are Cracking the "Customer Retention" Code | Brice Englert
Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brice Englert, CEO of TradePending. We discuss how car dealers are cracking the customer retention code, insights from competing with car-buying giants like Carvana, and how consumer loyalty is shifting in the age of hybrids.
This episode of the Car Dealership Guy Podcast is brought to you by:
@tradepending - TradePending makes dealers' websites convert better with their trade-in tool and payment calculator on steroids, makes it easier for sales teams to sell with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA! Learn more @ tradepending.com/
@TAXMAXTV - The Tax Max “File and Drive” Sales Event is a simple tax season program that will help your dealership boost down payments and get more customers approved. Tax Max files the customer’s tax return, the dealer gets the down payment and the customer gets the car. Use coupon code: CARGUY and receive 25% off the Tax Max VIP package. Learn more @ www.taxmax.com/TaxMax/car-dealer-overview.aspx
DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Learn more @ www.dlr50.com/
CDG Job Board - The #1 platform for connecting automotive professionals with job opportunities in the car dealership industry. Explore industry-specific roles and advance your career @ jobs.dealershipguy.com/.
Need help finding top automotive talent? Get started here: www.cdgrecruiting.com/
Interested in advertising with Car Dealership Guy? Drop us a line here: cdgpartner.com
Interested in being considered as a guest on the podcast? Add your name here: bit.ly/3Suismu
Topics:
00:00 Intro
00:07 How has the past decade shaped Brice Englert?
00:26 What were the early startup days like?
01:00 How did Brice enter the automotive industry?
03:22 What role does technology play in dealerships?
05:08 How did OEM involvement shape TradePending?
06:12 What sparked the launch of TradePending?
10:41 Why is retention so crucial?
14:00 How does personalized communication build trust?
19:26 What’s next for independent market competition?
23:39 How is digital retailing evolving?
29:50 How can selling be made easier?
35:34 What insights shape acquisitions and growth?
Check out Car Dealership Guy’s stuff:
CDG News ➤ news.dealershipguy.com/
CDG Jobs ➤ jobs.dealershipguy.com/
CDG Recruiting ➤ www.cdgrecruiting.com/
My Socials:
X ➤ / guydealership
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TikTok ➤ / guydealership
LinkedIn ➤ / cardealershipguy
Threads ➤ www.threads.net/@cardealershi...
Facebook ➤ profile.php?...
Everything else ➤ dealershipguy.com
This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
#automotiveIndustry #dealershipretention #carvaluation
Переглядів: 186

Відео

The Rise And Fall And Rise Again of Carvana | Ernie Garcia Jr.
Переглядів 1,6 тис.4 години тому
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Ernie Garcia Jr., Co-founder and CEO of Carvana. We dive into topics like the greatest comeback story of any public company ever, lessons from selling millions of cars, the future of the automotive wholesale business and much more. This episode is brought to you by: DealNow - The safe and simple way to avoid fraud, sign...
Amazon Is Selling Cars, Tekion Files Lawsuit Against CDK Global, Used Demand Stays High | The Weekly
Переглядів 25912 годин тому
Welcome to The Weekly-your go-to roundup of the top five auto industry headlines. This week's top stories: 1. Amazon officially starts selling new Hyundai vehicles online 2. Prime auto loan borrowers lean toward the used car market 3. Wholesale used car prices up year-over-year in November 4. Dealer reputations improve online, but customers still have gripes 5. CDK Global fires back at Tekion’s...
3 Hard-Hitting Auto Market Realities From The Dealership Floor
Переглядів 26714 годин тому
Welcome to The Breakdown-your go-to source for deep dives into the trends, strategies and shifts shaping automotive retail. Today’s big story: 3 hard-hitting auto market realities from the dealership floor-and what it could mean for 2025. This episode is brought to you by: OPENLANE - The leading online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and ...
The Secret Weapon Helping Dealerships Sell Cars Coast-To-Coast | David Donaldson
Переглядів 52916 годин тому
Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by David Donaldson, SVP at DLRdmv, for an insightful conversation about the technology helping dealerships sell cars coast-to-coast. We discuss the daily challenges dealerships face when managing out-of-state sales, explore why banks are holding the stopwatch for vehicle titling, and unpack the infamous "Montana loophole" an...
Hacking The Game of Dealership “Attention” and Going Viral | Nathanael Greklek
Переглядів 53721 годину тому
Hacking The Game of Dealership “Attention” and Going Viral | Nathanael Greklek
How Robots Are Changing Car Sales-And What's Next | Industry Spotlight
Переглядів 384День тому
How Robots Are Changing Car Sales-And What's Next | Industry Spotlight
The leasing boom continues, hybrids hit their stride, new universal EV charging | The Weekly
Переглядів 122День тому
The leasing boom continues, hybrids hit their stride, new universal EV charging | The Weekly
Is This The Next Big Profit Center In Used Cars?
Переглядів 261День тому
Is This The Next Big Profit Center In Used Cars?
The Boutique "Dealership" Selling Supercars to the Ultra-Elite | John Temerian
Переглядів 1,1 тис.14 днів тому
The Boutique "Dealership" Selling Supercars to the Ultra-Elite | John Temerian
How an Ex-Hyundai CMO is Taking on Her Biggest Challenge Yet… X
Переглядів 45514 днів тому
How an Ex-Hyundai CMO is Taking on Her Biggest Challenge Yet… X
New car sales surge, dealership M&A market heats up, Nissan’s troubles escalate | The Weekly
Переглядів 28614 днів тому
New car sales surge, dealership M&A market heats up, Nissan’s troubles escalate | The Weekly
From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping
Переглядів 46921 день тому
From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping
How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ
Переглядів 53921 день тому
How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ
How Dealers Are Battling the Car Theft Epidemic
Переглядів 43321 день тому
How Dealers Are Battling the Car Theft Epidemic
Navigating the Post-Election Landscape in Automotive: Trends, Risks and Impacts | Alan Haig pt. 4
Переглядів 94228 днів тому
Navigating the Post-Election Landscape in Automotive: Trends, Risks and Impacts | Alan Haig pt. 4
How AI Is Sneaking Into Car Dealerships-And Shaping the Business | Leigh Ann Conver
Переглядів 471Місяць тому
How AI Is Sneaking Into Car Dealerships-And Shaping the Business | Leigh Ann Conver
How 2024 Innovations Are Solving Vehicle Shipping Issues
Переглядів 348Місяць тому
How 2024 Innovations Are Solving Vehicle Shipping Issues
How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr.
Переглядів 801Місяць тому
How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr.
Taking a 100-Year-Old Dealer Group to New Heights-Risks, Challenges, and Future Vision|Liza Borches
Переглядів 751Місяць тому
Taking a 100-Year-Old Dealer Group to New Heights-Risks, Challenges, and Future Vision|Liza Borches
How 28 Seconds Is Quietly Transforming Dealership Profits | Jim Roche
Переглядів 548Місяць тому
How 28 Seconds Is Quietly Transforming Dealership Profits | Jim Roche
A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff
Переглядів 1,1 тис.Місяць тому
A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff
The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard
Переглядів 1,8 тис.Місяць тому
The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard
Why People Don't Trust Car Dealers… And How to Fix it | Sanjiv Yajnik & Kris Gaerlan
Переглядів 707Місяць тому
Why People Don't Trust Car Dealers… And How to Fix it | Sanjiv Yajnik & Kris Gaerlan
How Dealers Can Make More Profit Per Customer With Recall Work | Car Dealership Guy
Переглядів 300Місяць тому
How Dealers Can Make More Profit Per Customer With Recall Work | Car Dealership Guy
2024 Car Market Forecast: Shocks and Twists You Need to Know | Jonathan Smoke
Переглядів 1,3 тис.Місяць тому
2024 Car Market Forecast: Shocks and Twists You Need to Know | Jonathan Smoke
How to Go from Manager to Multi-Franchise Dealership Owner | Car Dealership Guy
Переглядів 189Місяць тому
How to Go from Manager to Multi-Franchise Dealership Owner | Car Dealership Guy
Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero
Переглядів 617Місяць тому
Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero
How 86% of Car Buyers Make Their Decision (And What Dealers Can Do About It!)
Переглядів 3622 місяці тому
How 86% of Car Buyers Make Their Decision (And What Dealers Can Do About It!)
The Business Side of 70M+ Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, Part 2
Переглядів 5762 місяці тому
The Business Side of 70M Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, Part 2

КОМЕНТАРІ

  • @chancemayfield
    @chancemayfield 4 години тому

    The inventory analytics discussion is so damn good. Really interesting stuff. Another great episode.

  • @Edp445IsAPedo96
    @Edp445IsAPedo96 7 годин тому

    never buy ev crap

  • @Mr.Lysander
    @Mr.Lysander 11 годин тому

    This is too bad. I like Infinity. Sort of a "budget luxury". Lots of great creature comforts and their V6 has good power.

  • @alwayssold
    @alwayssold 2 дні тому

    Good show! Question with the new car dealers: I think that is the next step for them is to make sure the regulations are on their side! With new car dealers, it is way more regulated.

  • @alwayssold
    @alwayssold 2 дні тому

    The purchase of ADESA was nothing short of genius. I genuinely wish I had been part of that company and its growth. After grinding for 20 years in the car business, building everything on my own, I’ve realized something: People say I work hard to make money, but maybe it’s time to stop working hard and start working smart. I’ve got to say, this guy - whoever’s behind Carvana - is amazing. I wish I had met him earlier because there’s so much opportunity to build something big and new in the automotive business.

  • @DanaFedderson
    @DanaFedderson 2 дні тому

    Terrific!

  • @Cissonius
    @Cissonius 2 дні тому

    Litteraly never heard of this company

  • @alexc4455
    @alexc4455 2 дні тому

    My worst investment moves of all time (in no particular order): selling Carvana for a measly 2x in 2023 and selling 3 BTC to buy a 2005 Wrangler with 130k miles on it. #MaxPain

    • @paulfazi
      @paulfazi 2 дні тому

      Damn… that’s rough

  • @josephhaase9452
    @josephhaase9452 3 дні тому

    North Dakota as well as Montana 😂

  • @arasb3258
    @arasb3258 3 дні тому

    Doing this on my next used Corolla!

  • @Mikee027
    @Mikee027 4 дні тому

    This is not true and is considered tax evasion. ua-cam.com/users/shortsc0PQr3sbgIc?si=iE0gAfJkE4Ttdxl-

  • @arts.3682
    @arts.3682 4 дні тому

    It is totally legal “in Montana”, however it is also known as tax evasion to the states that the owner actually resides in. A legitimate licensed dealer would have to be out of their mind to actually facilitate this.

    • @duskmean
      @duskmean 2 дні тому

      Imagine defending taxes 🤡🤡

    • @arts.3682
      @arts.3682 2 дні тому

      @@duskmean Imagine having comprehension skills so low as to see any part of my reply as “defending taxes”.

  • @tomoliveira2720
    @tomoliveira2720 5 днів тому

    This is another reason why insurance premiums are going up. The cost to repair cars has jumped exponentially. From the parts cost increases to the labor rate increases it just doesn’t make sense anymore to repair the vehicle after a moderate accident.

  • @ihuntcardeals
    @ihuntcardeals 6 днів тому

    Great interview and a great guy! Love the VC part about think and dream big. good reminder for all entrepreneurs!

  • @praba991ify
    @praba991ify 6 днів тому

    Very precise advice

  • @susanjones5592
    @susanjones5592 6 днів тому

    As a consumer your X comments and these videos are ver informative. Transportation is so important ffor economic survival in this horrible inflationary battle. Take care of the cars you have!!! We are priced out of the market for now.

  • @Scuba-D
    @Scuba-D 6 днів тому

    1 answer..... government doesn't do shit efficiently

  • @Scuba-D
    @Scuba-D 7 днів тому

    EV go FU The green new scam strikes again

  • @mapache2185
    @mapache2185 7 днів тому

    Get a model 3 for 40k or a taycan for 100k+. That’s the issue lmao if they could make the taycan or a boxter for 60-70k I think that would move better

  • @0scartheCat
    @0scartheCat 7 днів тому

    Nice idea but in uk nobody wants EV unless it’s a company car, makes lie about range by 40% doesn’t help

  • @vikiwalters8767
    @vikiwalters8767 7 днів тому

    Well that's not true in almost all situations, dealerships tend to use title services and title agencies to circumvent that process and make it go much faster. There are also title services that work with the general public.

  • @dcskate1022
    @dcskate1022 7 днів тому

    No it isn’t, and no the industry is not. Worst attempt at automotive journalism I’ve ever seen

  • @RaymondDussault-l2f
    @RaymondDussault-l2f 7 днів тому

    When's the episode coming out with Carvana?

  • @darwinmichel2087
    @darwinmichel2087 8 днів тому

    Possibly the electric car is just fine. It's just we are not ready for it.

    • @ShaggzVB
      @ShaggzVB 7 днів тому

      We don't have the infrastructure for it, kind of jumping the gun pumping out so many

  • @chancemayfield
    @chancemayfield 9 днів тому

    Best episode yet.

  • @deanmitchell9568
    @deanmitchell9568 9 днів тому

    "When value exceeds price a transaction takes place." Episodes like this one where I can get a nugget of wisdom are my favorite.

  • @robertpierce9905
    @robertpierce9905 10 днів тому

    Where did my comment go?

    • @CarDealershipGuy
      @CarDealershipGuy 10 днів тому

      Didn’t you comment this last time? We don’t delete comments. Maybe it was flagged-post it again!

  • @TheHighRPM
    @TheHighRPM 10 днів тому

    Starting production in 2027 is like 4 years later than they should’ve started. Maverick sales are hot. Especially, with the base models or builds that are sub $30k

  • @donrb0
    @donrb0 11 днів тому

    Time to trade in the minivan Yossi!

  • @majorcornflakes4194
    @majorcornflakes4194 11 днів тому

    Bro did not answer the questions

  • @peli3783
    @peli3783 11 днів тому

    Ev auto algorithm is so good, I went in looking for a new Tesla, but Alex found me a new wife with a Tesla

  • @deanmitchell9568
    @deanmitchell9568 11 днів тому

    For the algorithm.

  • @dougsmith3833
    @dougsmith3833 12 днів тому

    Was called Dakota, then they canceled it.

  • @brent4764
    @brent4764 12 днів тому

    Is it a demand problem at said price ?

  • @Tattoodtoolow
    @Tattoodtoolow 12 днів тому

    i bet it will be the same shit quality

  • @PrivateCitizen-l9k
    @PrivateCitizen-l9k 12 днів тому

    100% agree with Scott!

  • @PrivateCitizen-l9k
    @PrivateCitizen-l9k 12 днів тому

    Personally, I don’t believe it will ever go completely remote/digital. I don’t believe that all customers would, in the end to be truly satisfied with that. I am the corporate Director for a 25 store group and what I find the difference to be is customer service overall. Plain and simple. How are we set up to best assist the customer and their needs. I believe moving it all to digital will turn out to be a less expensive/less effort attempt at speeding things up and will be a huge pain point in the end with lots of cleanup and bad CSI. IMO of course.

  • @shaphanharvey4607
    @shaphanharvey4607 13 днів тому

    Full EV’s aren’t what consumers wants right now. The price point is just to high with or without the subsidies plus consumers lack of understanding the product is another barrier. Manufacturers should stop pushing EV’s and start pushing Hybrid Vehicles instead. More simply to understand, cheaper price, and in many ways more convenient and efficient.

  • @504_HotBoy
    @504_HotBoy 13 днів тому

    Once these tax credit/subsidies expire it’s game over for ev’s.

  • @deanmitchell9568
    @deanmitchell9568 13 днів тому

    For the algo

  • @nz540im3
    @nz540im3 13 днів тому

    Where is the video that was featured on JRE 2236?

  • @Darshan96
    @Darshan96 13 днів тому

    Love this. What a great way to approach the business. I especially appreciate the self deprecation lol. Usually car guys are very full of themselves and pride themselves (a little too much) on how much gross they hold or make and how they got this customer and blah blah. Refreshing to see someone with a particular vision of what the car business should be and then execute it by surrounding himself with professionals and experts.

  • @CK_youtube
    @CK_youtube 13 днів тому

    Really awesome conversation and great questions to get more insight from the passionate mind of John Temerian! 🔥

  • @mccalebmorse7212
    @mccalebmorse7212 14 днів тому

    Love this. Keep it coming, Yosi.

  • @deanmitchell9568
    @deanmitchell9568 14 днів тому

    He got to see what happened in the housing and car market in 2008. I would love to know how similar he thinks 2024 is to 2007? As a blue-collar guy who has no interest in things he can't afford, I almost skipped this one, but I'm glad I didn't it was another enjoyable pod. Also, one of the biggest reasons I haven't been on a car lot in 21 years was not only being taken advantage of on the price but I was told the Kia had a 100k warranty but when a 300 dollar sensor went out at 60,300 miles I was told I bought the car used and Kia only had a 60k warranty used cars. He is wise to take care of the customer rather than lossing one forever like Joel at Stevenson Kia in Wilmington, NC did with me. Finally, since you posed the question to him Wilmington, NC has an international airport, interstate I40, good roads, beaches, temperatures that aren't as hard on cars as Miami and obviously a need for quality dealerships.

  • @brent4764
    @brent4764 14 днів тому

    Are EVs a scam in terms of actually saving money ?

  • @ABSessions
    @ABSessions 14 днів тому

    I'm starting an AI implementation agency for dealers and if you are in car retailing industry this is the most insightful conversation you can find in regards to AI Implementation. Very excited for the future!! Thanks @CarDealershipGuy. favorite Pod

  • @dougjohnson5947
    @dougjohnson5947 14 днів тому

    Fun, rapid-fire interview. Thoroughly enjoyed it.

  • @martinherald6492
    @martinherald6492 14 днів тому

    I don't think so. Elon Musk is a very useful member of his team. Elon's empire will collapse if Trump ruined that market, There will be no move on that in the short term.

  • @davidmayfield2313
    @davidmayfield2313 15 днів тому

    This is a good thing.