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This is great, but how do you get ALL of this knowledge to your employees quickly and efficiently and how do you make your employees retain the knowledge? As a restorer I see employees come and go, it sounds like this is great conceptually but not in practice.

Is the full Mark interview viewable anywhere?

Ben is a gentleman, leader and a great friend. Good job buddy!! Very insightful

Thanks Travis.

06:45 🗣 Recognize the importance of managing emotions, tone, and body language in high-stress situations. 12:30 🤔 Use provisional language when labeling emotions to avoid being dismissive. 26:15 📧 Use face-to-face communication for contentious conversations to convey tone and body language effectively.

Awesome podcast, and very informative. I love the know why and how, this is very important. Great listen thank you so much.

I'm glad people are talking about this more. It's an aspect of business and interpersonal relationships that has been way overlooked!!!

'Promo sm' 🤤

I want to rewrite a document of 72 to 50 pages

This is awesome Travis.

P r o m o S M

Amazing content!

I highly recommend KnowHow!

Those templates will save a lot of time!

What a good idea! Great job team.

Amazing interview. Great insights and communication principles to use. Both great guys as well

Want more ways to get ahead of the competition? Check out our blog post on 15 processes every business needs to implement: tryknowhow.com/blog/15-processes-every-service-industry-business-needs/

Looking for more? Check out our blog post on scaling and growing your business through a process driven culture: tryknowhow.com/blog/how-to-scale-grow-your-business-through-a-culture-of-processes/

Check out our blog post on improving your sales for 2021: tryknowhow.com/blog/improve-your-sales-teams-performance-in-the-restoration-industry/

Check out our blog post for more tangible advice on the topic here: tryknowhow.com/blog/how-leaders-and-ceos-can-keep-themselves-and-their-teams-healthy/

For more information on having more consistent success with sub-contractors, check out our blog here: tryknowhow.com/blog/creating-win-wins-how-to-have-more-success-with-sub-contractors/

Don't forget to download the FREE eBook this presentation is based off here: www.fivestarrestorer.com/

For a quick recap of the topic, head over to our blog site here: tryknowhow.com/blog/how-to-keep-you-and-your-employees-safe-in-the-restoration-industry/

Don't have time to watch the full video? We got you covered! Check out our blog post summarizing the session here: tryknowhow.com/blog/how-leaders-and-ceos-can-keep-themselves-and-their-teams-healthy/

Hungry for more? Check out our blog on accounts receivable here: tryknowhow.com/blog/how-to-master-accounts-receivable-in-the-restoration-industry/, and also some of our other helpful restoration related blogs here: tryknowhow.com/blog/

For even more resources about finding the best candidates to hire, check out our blog post on our website: tryknowhow.com/blog/how-to-find-the-best-candidates-to-hire-in-the-restoration-industry/

All great information, thank you

Good Stuff Guys!!