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Google reviews are an effective way to acknowledge the Telecloud team for their expertise, reliability, and top-of-the-line services. Leaving a Google review is easy and takes just a few minutes. Let us give you insight into how it works. ✅ First, in your browser, navigate to Google Maps. ✅ Next, search for Telecloud in Frisco, Texas. ✅ From there, you can click on the Reviews link or scroll do...

In this video, we'll learn how to update the voicemail box for a specific extension via the Management Console. The voicemail box can also be updated via the physical handset by dialing 999 and following the instructions. So let's get started. Once we have logged into the Management Console, we'll head over to Users. On the left, we'll locate and click the extension we wish to update and edit. ...

With the Surveyor application, you can create a customer database and enable your sales team to reach out to customers through an automated dialer. The VOIP tool surveyor application lets you make high-touch outbound calls to your database contacts within the preview dialer You can manage campaigns, assign agents to phone lists within a campaign, read from survey scripts, record notes in a cent...

Learn how to navigate the TeleCloud customer portal. Monitor your phone numbers, faxes, invoices, and more! With the new Telecloud Customer portal, you can access all the tools you need to manage your account effectively. Let's get started: ✅Users with admin authorization can request access for any other employee within the company. ✅Any of the options on the left can be chosen to be shown or h...

Filling out the dial tone confirmation sheet is easy and should take between five and 15 minutes to complete, depending on how many phone numbers you have. The first tab you'll see is the phone numbers tab. This allows you to list all of the phone numbers that you'd like to be ported to the telecom platform. On the left, you'll be able to let us know what type of phone number it is, such as a: ...

In this video, we’ve talked about configuring holidays in the 3CX Management Console. In this process you’ll be able to set up a holiday prompt and when anyone calls they’ll be able to hear the recording. Now there are two ways to proceed. The first way is from within the management console. Go to Settings. Click on “Time Zone, Office Hours and Holidays”. Scroll down to “Configure Holidays”. Cl...

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How to Create Call Report in 3CX Management Console To create a call report, after having logged into the management console, - Click on reporting and reports and your left side menu. To begin creating a report, click on the add button at the top of the reports page here, we will begin by creating the most common of the reports, which is a Call Report. This type of report can give you specific ...

This video will show you the 3 ways you can effectively transfer a call using a Yealink phone on a 3CX PBX: 1) Attended Transfer - Notifying the person you are transferring the call before the call is transferred. 2) Blind Transfer - Transferring a call without notifying the receiving party that the call is being transferred. 3) Transfer to Voicemail - Bypassing the extension and transferring a...

This video will help you to understand the difference between Call Park and Call Hold. Call Hold is a way to allow the caller to hear hold music while they are on hold without other users being able to pick up the call. Only the person who placed the call on hold can resume the call. This ensures no one else will take the call accidentally. While Call Park also allows the caller to hear hold mu...

Are you looking for a better internet solution? Switch to TeleCloud. We are offering a network that is solely dedicated to your business requirements. Whether you're a startup, running a small business, or have a large organization, having a fast, secure, and high-speed internet connection is a priority. If you’re tired of your Slow Internet Connection, you must rethink your Internet Strategy. ...

Searching for the best internet provider for your business? Introducing TeleCloud Business Internet - a solution that transforms your daily business internet connection experience with high-speed, reliable internet access across multiple devices. Whether you are a small business or a large enterprise, it is crucial to have a fast, reliable, and secure business internet connection. Now it is the...

In this Telecloud VoIP training module, you'll know how to add ring groups to your PBX. About Ring Groups: Ring groups allow you to route calls concurrently to multiple phones via virtual extensions. Adding a Ring Group: To add a ring group from the 3CX management console, follow the below steps: 1. Select ring groups. 2. Click on add ring group option and define its name. 3. Along with this de...

If you have a Car Dealership or looking for ways to increase your sales volume, employee effectiveness, and customer engagement, look no further. See what Telecloud can do for you! Our Hosted VoIP PBX is more than just phone service, it is a sales and service mechanism that will help your call center and staff to take your dealership to the next level. We make it easy! Researching and upgrading...

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