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@@roger.j.hillier_designs.un-ltd the hearing aids need to be paired to each other for you by a hearing care professional.

@@sallysnow9618 well if you’ve connected your hearing aids to the streamer, then the streamer should show up in the app. It could be under current memory. Click on that, otherwise try re-pairing it.

@@RangeOfSubjects sorry to hear you had a bad experience. If you bought the device online, it would not be from the manufacturer. To do so you would have to go through an audiologist or a hearing aid dispenser with an account with Starkey to get the device brand new and make sure that it has the correct charging cord. But your audiologist should be able to help you find the correct cord. If your TV that has the headphone jack only then you are correct. You can use that audio output port, but it will cut off the sound to your TV. I would suggest that you get a newer TV with RCA or digital optical audio out jacks. If you can’t do that then there is a microphone that you can get from your audiologist who can get it from Starkey that plugs into the TV streamer and then you use Velcro to attach it to the speaker of the television, therefore even a soft audio signal can be magnified pretty loud using the streamer. I hope that helps! Thank you.

You could connect it to the headphone jack on your computer using the red and white RCA cables and the adaptor. Alternatively you could use another device called the Remote Microphone + which is wireless and connects your computer to the hearing aids using Bluetooth. Your audiologist should be able to help you with this.

Yes if both sets of hearing aids are Phonak and both have the ability to connect to your smartphones then they can be connected to the same Phonak tv device.

Thank you, really appreciate the advice.

Yes he can. Ask his audiologist to activate the program button or double tap feature to activate streaming. Then he can turn it on with the hearing aid button or by tapping the hearing two times. But this has to be set up by the audiologist. Thank you

In the My Starkey app after you have paired the TV streamer click on My Hearing then Accessories. On the Thrive app click on the “Accessories” icon on the bottom of the screen.

Thank you for your question. The program button on your hearing aid can be configured by your audiologist to “press and hold” or possibly “double tap” can be used to activate the streamer. You can get the 2.4 GHz remote control and connect it and the star shaped button on the remote is for activating the TV streamer. Your audiologist can help.

That’s awesome! Thank you

Thank you so much. My aim is to connect people to each other using hearing technology and ultimately increase their level of happiness!

Some tvs do not have the proper connection. Assuming yours is up to date can make sure the hearing aids are connected to the TV the streamer and it is connected to the TV and powered on. You can activate the streamer through the smartphone app. I recommend consulting with your audiologist or hearing instrument specialist if you are still having trouble. Thank you

@@christopherwahlau.d.doctor9042 thanks for the replying....we did some troubleshooting and got it working 👍

There are many things you could do to achieve the results you are looking for. I recommend discussing these issues with your Audiologist or Hearing Instrument Specialist. Start with these questions. Is your hearing test current within the last 12 months? Can you use two hearing aids? Does your hearing aid have a smartphone app? Does your level of technology match your listening needs? Thank you.

Red and white plug ins go to audio out on the back of your tv

I have the same question. Tired of undoing my hearing aids.

First make sure your hearing aids are streaming ready under iPhone settings, accessibility, hearing devices. While playing audio media go to the iPhone control screen by swiping diagonally from the top right. The media square has a little triangle with circles above it. Click on that triangle to bring up your audio routing options. Consult your Audiologist or hearing instrument specialist if still having issues.

There should be a symbol at the bottom of the updated Thrive app that looks like a little TV remote control. That’s the accessories tab.

Sorry to hear that. What problems are you having with your hearing aids?

Christopher Wahl, Au.D. Doctor of Audiology How can I qualify for 0% financing for up to 12 months? but I am in indonesia

@@christopherwahlau.d.doctor9042 Wow! Thank you so much! ;-)

@@christopherwahlau.d.doctor9042 Great! Serously, you're THE ONLY ONE who post a video about this... I'm going to buy Livio AI aids on December, so I'm trying to get a full knowledge about them. You're videos help me a lot! Thank you again! ;-)

@@christopherwahlau.d.doctor9042 thank you for your help! I have Starkey Livio hearing aids that I got in July 2019, and they worked with an iPhone. I recently switched to Samsung and that's when I ran into issues. The phone does have Android OS 10. The phone detects my hearing aids, allows me to pair, but will not connect. I will try these steps again. Thank you for your detailed response!

@@christopherwahlau.d.doctor9042 Hi. I'm having the same problem others are having i.e. pairing but not connecting. I have Livio 2400 aids. My phone, however, is a galaxy s9, but it just got the OS 10. I've tried all of your steps for the fix several times, to no avail. Help...........