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Thanks James. If you, or your daughter or son in law, have any questions please feel free to call us on 01404 549770, where one of our experts would be happy to help.

Hi @andymoss-w9r , I can confirm that you do not require a UH8RF wiring board to use the Neohub equipment as the Hub works directly from the thermostats so the wiring boards play no part in the setup process, the issue you are stating could be linked to the broadband connection you are using. When setting up the Neohub it is important that the same broadband connection is use for both the Hub and the phone or laptop operating the app, avoid setting up the app on your phone or laptop using any connected booster repeater Wi-Fi plugs in the house as this will have a different connection point from the Neohub that is hard wired into the broadband router.

@@nu-heatuk thx. I think the initial neohub I tested maybe had out of date firmware. I purchased a new neohub whch worked fine ...

Hi @brendaboyle-s1s , if the thermostat is not presenting a flame icon it could be that the thermostat is in its frost protection mode this limits the maximum set temperature to 17c and will block you from requesting a call for heat above that value. If frost protection mode is currently activated an icon will be displayed on the screen either a snowflake icon or a house and snow flake icon depending on the age of the thermostat, to deactivate this function use the left and right arrow keys to highlight the far left circular icon and press the tick key, with the icon now removed the full temperature range will return.

Hi, laminate is a type of engineered wood floor, so that advise would essentially cover that finish. We also have a page which goes into more detail on laminate: www.nu-heat.co.uk/underfloor-heating/floor-coverings/laminate-flooring-with-underfloor-heating/ or please feel free to call us if you have any more questions.

Hi, you should feel a comfortable warmth underneath your feet, which is conducted through the wood floor, from the UFH below. I hope that helps.

Hi, if you have a Nu-Heat system please feel free contact our technical support team on 01404 540745 and they'll guide you through this set up.

Hi, as the video covers various different types of UFH installation from ground floor screed systems, first floor installation between joisted systems and overlay systems to help answer your question please can you clarify at to which area of UFH installation this question is focused on? Thanks

A good MCS installer should be including a transferable installation workmanship guarantee that provides cover for installation issues should the original company cease trading. Nu-Heat register a two year policy with IWA at the point of MCS certification which can be transferred to new home owners. A claim on this policy can then be made directly with IWA should the worst happen.

Thanks - glad you found it useful :)

It is advised to start with a level surface where possible, if the timber deck boarding is being lifted to install mineral wool below this offers a good opportunity to correct deviations in floor levels, screw down any uneven floorboards or if required replace with a T&G chipboard deck, level the deck using self-levelling compound where required.

The answer is no, you will only need to pair the thermostat once to the RF switch, but before pairing make sure the thermostat is set into dual mode first and then start the pairing process.

The Hold function is not designed to be used indefinably, if you wish to control a device function over a set period, the Edit function should be used to set time allowances.

@@nu-heatukhow do you set a constant temperature for underfloor heating in 24 hr mode.

@@AnnyOKtodayIf you are looking to hold a constant set temperature on the Neo stat without the option of switching times it would be best to operate the thermostat in a non programable mode. To activate this mode you will need to select the ( SETUP ) menu option, then select option ( 12 ) by pushing the up arrow key, this will display two large numbers on the screen use the right and left arrow keys to ( Select option 00 and press the tick button). The thermostat will now be in a non programable function just working from a set temperature point.

The Neostat thermostat will require a Neohub to be installed and connected to your home router to operate the Neo smart app functions.

Are you kidding? I have to pay £110 for a neohub to use the wireless? Other thermostats work without it.

It’s the pros of underfloor heating and the cons of radiators, from an underfloor heating company.

@@Paul-xk5os and mostly a bunch of lies, radiators can be zones, run at low temperatures, provide radiant heat... just as easily as underfloor heating, but they react much quicker to changes in heat demand.

Hi Hadis, feature 13 should be set to 00 for degrees C. I hope this helps, however please feel free to reach out to our Technical team on 01404 540745 if you have any more questions.

Hi Daniel, it could be used on a ground floor if the insulation levels were sufficient. If you would like more info please feel free to call us on 01404 549770, where we can put you in touch with an Account Manager.

The version two of the RF switch activates the hot water functions in the same way as the version one RF switch so it will only need to be paired the once.

Correct

Yep, and because underfloor heating isn't all that dense, but radiators are, it's pretty easy to pack the same heat transfer capacity in one or two not all that huge radiators per room by picking examples with 3 layers.

Hi, When fitting one of our UFH systems we will always require final connections and commissioning to be completed by a qualified heating engineer. In our comprehensive handover pack, we include details of how to register your warranty with us to benefit from our lifetime technical support. With regards moving the boiler, this must be carried out by a qualified heating engineer with relevant qualifications, such as GasSafe or OFTEC, depending on the type of boiler. Additional qualifications are also likely to be required when working with the mains water supply or pressurised cylinders, so it's really important you are speaking to a competent, professional installer. I hope that helps.

This entire video is a load of false information, that was just the cherry on top. ;)

Hi, thanks for messaging - you can find more information on our thermostat troubleshooting page (www.nu-heat.co.uk/support-hub/troubleshooting/thermostats/), or we're also available to help by email (info@nu-heat.co.uk) or by telephone (01404549770) if you get stuck at any point.

This is only sales pitch with not much info.