Pete Sena - The Forward Obsessed Founder
Pete Sena - The Forward Obsessed Founder
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AI's Human Problem: Balancing Tech and the Human Touch for Better CX
AI has a human problem.
It's not just about the technology; it's about balancing tech and the human touch.
Learn how to start tapping into AI today in a safe and smart way for your brand.
Think twice before you AI-automate everything. In this talk Pete speaks to a leading insurance company about the role that AI can play in helping brands listen and learn differently without losing the humanity in their customer experiences.
Pete Sena is a leading expert in brand innovation and CX design with more than 20+ years of experience working with leading brands.
In this talk, you'll learn:
• We'll cover AI's "human problem."
• How to improve Customer Experience: How AI can create personalized, seamless interactions that delight your customers.
• Streamlining Operations: Strategies for using AI to automate and optimize your processes, saving time and resources.
• Balancing Technology and Humanity: Approaches to maintain the human touch in customer service while also tapping AI's capabilities.
• Generating Deeper Customer Insights: Techniques to uncover valuable data and insights through AI to better understand and serve your customers.
• Creating AI-Generated Content: How to use AI to produce engaging, relevant content that resonates with your audience.
• Staying Competitive: Tips on staying ahead in the rapidly evolving InsureTech landscape by adopting and adapting to AI innovations.
Avoid These Pitfalls to Win:
• Over-Automation: Avoid removing the human element entirely from customer interactions, as it can lead to a lack of empathy and personal touch.
• Ignoring Data Privacy: Ensure robust data privacy measures are in place to maintain customer trust.
• Neglecting Employee Training: Invest in training your team to effectively use AI tools without feeling threatened by the technology.
• Overlooking Ethical Considerations: Consider the ethical implications of AI to avoid potential backlash and maintain your company’s integrity.
• Failing to Adapt: Stay flexible and open to continuous learning and adaptation as AI technology evolves.
Переглядів: 136

Відео

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Branding 101: Uncover the Power of Descriptive, Suggestive, Empty Vessel, and Acronym Names
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КОМЕНТАРІ

  • @devthomaskutty
    @devthomaskutty 27 днів тому

    🤦‍♂️billie has tourettes syndrome Bill gates has adhd

  • @keyboardwarrior9406
    @keyboardwarrior9406 Місяць тому

    Shouldn't the human side of things be the obvious component of business? Maybe we human beings are too wired for fighting and competing at every minute

  • @ChrisWilliams-j4n
    @ChrisWilliams-j4n Місяць тому

    Slack sucks

  • @keyboardwarrior9406
    @keyboardwarrior9406 3 місяці тому

    Your channel should definitely have more views

  • @MrGillard
    @MrGillard 4 місяці тому

    Yep fake. There are people creating the 3D in the background.

  • @luistarlarry8729
    @luistarlarry8729 5 місяців тому

    This isn't AI,

  • @manjurawat1776
    @manjurawat1776 5 місяців тому

    Great recommendation. Thanks Petersena

  • @ruthlessone3k
    @ruthlessone3k 6 місяців тому

    Quit shilling this garbage. If you need to read this book to work on your emotional "intelligence", then you really need to be concerned about your actual intelligence.

  • @pt4005
    @pt4005 6 місяців тому

    Ai is going to destroy industries.. I mean it’s exciting and I’m all for it but some people may wish to look for other careers before the shift

  • @rupertmiller9690
    @rupertmiller9690 Рік тому

    Being a man in need of help is a crappy boat on a rough and lonely sea.

  • @jonols7346
    @jonols7346 Рік тому

    i have always been bad at math especially in high school, i graduated with science and have been playing chess since 14 im 1800 rated fide, and still bad at math lol

  • @kaivanleeuwen5811
    @kaivanleeuwen5811 Рік тому

    So true! Keep up the good work you make wonderful videos!!!! 💪💪💪💪💪💪

  • @muIIetman
    @muIIetman Рік тому

    First

  • @WiggyWamWam
    @WiggyWamWam Рік тому

    “prompt engineer” bro you’re substituting an AI for intelligence

  • @awinters885
    @awinters885 Рік тому

    Promo sm 🙄

  • @BG-pt7fy
    @BG-pt7fy Рік тому

    I sold my house for $1. It was valued at millions but the guy told me a great story. My wife was really supportive as she too understands the value of a great story.

  • @ISuPeRTNTI
    @ISuPeRTNTI Рік тому

    real story generator machineeeeeee. I just bought this diamond chain ICED OUTTTTTTT for 1 cent my guyyy I told a story about my cat....

  • @marlenesalmorin
    @marlenesalmorin Рік тому

    ❤🎉

  • @MM3DStudios
    @MM3DStudios Рік тому

    I went ahead and looked into this and apparently it’s a scam and not AI at all just some 3d artists being paid very little to make fast models 🤷🏻‍♂️

    • @faizan.s
      @faizan.s Рік тому

      Does website doesn't deliver models?

    • @ackerwoman16
      @ackerwoman16 11 місяців тому

      Really?😂

  • @MM3DStudios
    @MM3DStudios Рік тому

    Oh no 😅

  • @raduorcwarrior5907
    @raduorcwarrior5907 Рік тому

    The ability to paint a picture and be rejected by art school seems better ngl.

  • @cucaracha6365
    @cucaracha6365 Рік тому

    "own these assets" lol nobody cares about owning useless shit

  • @sdluedtke7803
    @sdluedtke7803 Рік тому

    Pure genius !!! 🌺

  • @TheSUPERWIND2023
    @TheSUPERWIND2023 Рік тому

    The Pepsi rebrand is more bold and confident, the throwback logo is awesome too!

  • @andybaldman
    @andybaldman Рік тому

    You have sam altman and lex fridman backwards

  • @willaknotts1298
    @willaknotts1298 Рік тому

    Scary for loss of privacy. I will be dead in ten years so i wont be effected but younger folks will live in an altered unprotected world. 😂

    • @PeterSena
      @PeterSena Рік тому

      Privacy is a slippery slope for sure!

    • @SonGoku-zr9nc
      @SonGoku-zr9nc 7 місяців тому

      You never know maybe you will live another 30years or so

  • @ferihaneselmani7029
    @ferihaneselmani7029 Рік тому

    Ich verstehe nur blablabla

  • @own-yourself
    @own-yourself Рік тому

    Good work

  • @own-yourself
    @own-yourself Рік тому

    Good.

  • @HC-sb5ck
    @HC-sb5ck Рік тому

    I didn’t fall for it. Don’t speak for everyone.

  • @DareBearBills
    @DareBearBills Рік тому

    i was with two friends and we was talking about ghost. i kid you not two minutes later this plays and we were freaking out until we realized it was an ad😂😂

    • @PeterSena
      @PeterSena Рік тому

      So crazy right? It was def a super great ad

  • @monkeyking7288
    @monkeyking7288 Рік тому

    Same

  • @yoyoyodatsmebroruby2165
    @yoyoyodatsmebroruby2165 Рік тому

    Bro I was in the hospital and I’m like “MOM STOP TOUCHING THE REMOTE” this is so true

    • @PeterSena
      @PeterSena Рік тому

      Crazy right? I hope you're doing better and out of the hospital

  • @allan.official
    @allan.official Рік тому

    ayo mr beast side quest?

  • @sales8363
    @sales8363 Рік тому

    This is great!💪✌️

  • @sales8363
    @sales8363 Рік тому

    Super interview! Thanks a lot!👍✌️

  • @HeterosexuaI
    @HeterosexuaI Рік тому

    what a crazy "prediction"

  • @kelliepcolar7944
    @kelliepcolar7944 Рік тому

    SUCH great examples. Loved this!

  • @chilledcadaver9205
    @chilledcadaver9205 Рік тому

    well my name is mason, and that means i work with stone. but im a stoner, so at least half right.

  • @maxx3335
    @maxx3335 Рік тому

    who the fuck says chrome. it's google

  • @SammyGDude
    @SammyGDude Рік тому

    oh yeah, like that app "fuckbook"

  • @dorkish
    @dorkish Рік тому

    Opera (gx edition because I'm "gamer")

  • @a_person5668
    @a_person5668 Рік тому

    Firefox

  • @thatonekaydo8569
    @thatonekaydo8569 Рік тому

    Opera

  • @smackattack854
    @smackattack854 Рік тому

    Brave 😎

  • @IMGOINGTOCRYSJSJJSHA
    @IMGOINGTOCRYSJSJJSHA Рік тому

    Safari-

  • @littlepino
    @littlepino Рік тому

    microsoft edge

  • @ceelothatmane9421
    @ceelothatmane9421 Рік тому

    I’m that guy, yet i can’t even get an interview. If someone puts the work and time in to develop a skill without compulsion 9/10 that person has more passion and a better understanding for it

  • @silasPROD
    @silasPROD Рік тому

    bullshit, top talent requires top pay simple as that

  • @yungsrg
    @yungsrg Рік тому

    I just wanted to be first to comment