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Pete Sena - The Forward Obsessed Founder
Приєднався 27 гру 2012
I help Founders & CEOs craft stories that unlock sales and growth.
AI's Human Problem: Balancing Tech and the Human Touch for Better CX
AI has a human problem.
It's not just about the technology; it's about balancing tech and the human touch.
Learn how to start tapping into AI today in a safe and smart way for your brand.
Think twice before you AI-automate everything. In this talk Pete speaks to a leading insurance company about the role that AI can play in helping brands listen and learn differently without losing the humanity in their customer experiences.
Pete Sena is a leading expert in brand innovation and CX design with more than 20+ years of experience working with leading brands.
In this talk, you'll learn:
• We'll cover AI's "human problem."
• How to improve Customer Experience: How AI can create personalized, seamless interactions that delight your customers.
• Streamlining Operations: Strategies for using AI to automate and optimize your processes, saving time and resources.
• Balancing Technology and Humanity: Approaches to maintain the human touch in customer service while also tapping AI's capabilities.
• Generating Deeper Customer Insights: Techniques to uncover valuable data and insights through AI to better understand and serve your customers.
• Creating AI-Generated Content: How to use AI to produce engaging, relevant content that resonates with your audience.
• Staying Competitive: Tips on staying ahead in the rapidly evolving InsureTech landscape by adopting and adapting to AI innovations.
Avoid These Pitfalls to Win:
• Over-Automation: Avoid removing the human element entirely from customer interactions, as it can lead to a lack of empathy and personal touch.
• Ignoring Data Privacy: Ensure robust data privacy measures are in place to maintain customer trust.
• Neglecting Employee Training: Invest in training your team to effectively use AI tools without feeling threatened by the technology.
• Overlooking Ethical Considerations: Consider the ethical implications of AI to avoid potential backlash and maintain your company’s integrity.
• Failing to Adapt: Stay flexible and open to continuous learning and adaptation as AI technology evolves.
It's not just about the technology; it's about balancing tech and the human touch.
Learn how to start tapping into AI today in a safe and smart way for your brand.
Think twice before you AI-automate everything. In this talk Pete speaks to a leading insurance company about the role that AI can play in helping brands listen and learn differently without losing the humanity in their customer experiences.
Pete Sena is a leading expert in brand innovation and CX design with more than 20+ years of experience working with leading brands.
In this talk, you'll learn:
• We'll cover AI's "human problem."
• How to improve Customer Experience: How AI can create personalized, seamless interactions that delight your customers.
• Streamlining Operations: Strategies for using AI to automate and optimize your processes, saving time and resources.
• Balancing Technology and Humanity: Approaches to maintain the human touch in customer service while also tapping AI's capabilities.
• Generating Deeper Customer Insights: Techniques to uncover valuable data and insights through AI to better understand and serve your customers.
• Creating AI-Generated Content: How to use AI to produce engaging, relevant content that resonates with your audience.
• Staying Competitive: Tips on staying ahead in the rapidly evolving InsureTech landscape by adopting and adapting to AI innovations.
Avoid These Pitfalls to Win:
• Over-Automation: Avoid removing the human element entirely from customer interactions, as it can lead to a lack of empathy and personal touch.
• Ignoring Data Privacy: Ensure robust data privacy measures are in place to maintain customer trust.
• Neglecting Employee Training: Invest in training your team to effectively use AI tools without feeling threatened by the technology.
• Overlooking Ethical Considerations: Consider the ethical implications of AI to avoid potential backlash and maintain your company’s integrity.
• Failing to Adapt: Stay flexible and open to continuous learning and adaptation as AI technology evolves.
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🤦♂️billie has tourettes syndrome Bill gates has adhd
Shouldn't the human side of things be the obvious component of business? Maybe we human beings are too wired for fighting and competing at every minute
Slack sucks
Your channel should definitely have more views
Yep fake. There are people creating the 3D in the background.
This isn't AI,
Great recommendation. Thanks Petersena
Quit shilling this garbage. If you need to read this book to work on your emotional "intelligence", then you really need to be concerned about your actual intelligence.
Ai is going to destroy industries.. I mean it’s exciting and I’m all for it but some people may wish to look for other careers before the shift
Being a man in need of help is a crappy boat on a rough and lonely sea.
i have always been bad at math especially in high school, i graduated with science and have been playing chess since 14 im 1800 rated fide, and still bad at math lol
So true! Keep up the good work you make wonderful videos!!!! 💪💪💪💪💪💪
First
“prompt engineer” bro you’re substituting an AI for intelligence
Promo sm 🙄
I sold my house for $1. It was valued at millions but the guy told me a great story. My wife was really supportive as she too understands the value of a great story.
real story generator machineeeeeee. I just bought this diamond chain ICED OUTTTTTTT for 1 cent my guyyy I told a story about my cat....
❤🎉
I went ahead and looked into this and apparently it’s a scam and not AI at all just some 3d artists being paid very little to make fast models 🤷🏻♂️
Does website doesn't deliver models?
Really?😂
Oh no 😅
The ability to paint a picture and be rejected by art school seems better ngl.
"own these assets" lol nobody cares about owning useless shit
Pure genius !!! 🌺
The Pepsi rebrand is more bold and confident, the throwback logo is awesome too!
You have sam altman and lex fridman backwards
Scary for loss of privacy. I will be dead in ten years so i wont be effected but younger folks will live in an altered unprotected world. 😂
Privacy is a slippery slope for sure!
You never know maybe you will live another 30years or so
Ich verstehe nur blablabla
Good work
Thanks for tuning in!
Good.
I didn’t fall for it. Don’t speak for everyone.
i was with two friends and we was talking about ghost. i kid you not two minutes later this plays and we were freaking out until we realized it was an ad😂😂
So crazy right? It was def a super great ad
Same
Bro I was in the hospital and I’m like “MOM STOP TOUCHING THE REMOTE” this is so true
Crazy right? I hope you're doing better and out of the hospital
ayo mr beast side quest?
This is great!💪✌️
Thank you!
Super interview! Thanks a lot!👍✌️
Glad you enjoyed it!
what a crazy "prediction"
SUCH great examples. Loved this!
Thanks so much!
well my name is mason, and that means i work with stone. but im a stoner, so at least half right.
Lol love it.
who the fuck says chrome. it's google
oh yeah, like that app "fuckbook"
🤣
Opera (gx edition because I'm "gamer")
Firefox
Opera
Brave 😎
Safari-
microsoft edge
Are you ok?
@@DeadbushCarrot yes im fine
I’m that guy, yet i can’t even get an interview. If someone puts the work and time in to develop a skill without compulsion 9/10 that person has more passion and a better understanding for it
bullshit, top talent requires top pay simple as that
I just wanted to be first to comment