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David P. Driskill
Приєднався 31 гру 2009
Відео
Effective Feedback - Dos and Don'ts
Переглядів 994 роки тому
This video provides concrete and specific behaviors for giving effective feedback. Arguably, giving feedback is the single most important job of a leader. Effective feedback leads to the acquisition of new skills, new behavior and the reduction/elimination of undesirable behavior or performance. Not so simple, but learning and applying the Dos and Don't from this video will enable an improved f...
The Power of Politeness
Переглядів 2864 роки тому
In a world that is less civil, less polite, genuine politeness has greater power - because it's rare. A genuinely polite person will tend to be more influential. This video provides specific examples of polite language, tone and body language. Politeness is defined as a skill because it can be learned, practiced and, with practice, engender increased effectiveness.
Managing Conflict
Переглядів 674 роки тому
This video provides specific strategies for managing conflict at work and at home. Some sources of conflict are also discussed. While there is no magic bullet for managing conflict successfully, there are certain behaviors that increase the odds of such success. These behaviors are presented and defined with examples. Attentive viewers can leave the video with behavioral tools that can be used ...
How to Make A Recommendation - Quickly
Переглядів 654 роки тому
Do you need to make an effective recommendation - quickly? This video presents a very simple format for making a brief, but complete and coherent recommendation. Fast and short is often more persuasive and interesting than long and detailed.
Tone Of Voice (Paralinguistics)
Переглядів 1,8 тис.4 роки тому
How you say what you say is a critical factor in what others actually hear. This video goes into the often subtle messages we send via tone, speed, rhythm and other verbal mannerisms. It’s clear that when tone contradicts the words you are using, it’s your tone that will likely carry the message. This video describes the various elements of your verbal manner and gives examples of effective and...
Behavioral Skills: An Introduction
Переглядів 1374 роки тому
This video introduces a UA-cam series designed to help viewers add to and improve their behavioral skills. Behavioral skills not soft skills. The label soft skills suggest that such skills are subjective and ephemeral. Quite the contrary. Behavioral skills like effective listening, managing conflict and how to make a recommendation are concrete and specific behaviors that can be leaned, practic...
Body Language
Переглядів 725 років тому
This video identifies and provides examples of specific physical behavior that demonstrate interest and attention. Your body speaks. You can decide what you want it to say. An effective communicator ensures that there is clear consistency between words, tone and body language. Failing to do so can lead to a confused or mixed message. Learn to make your body language as clear as your spoken lang...
Sources of Behavior
Переглядів 525 років тому
Where does your behavior come from? This video provides one, from among many perspectives, about the sources behavior. The reasoning behind presenting this content is that, if you are going to change or add to your behavior, it's a good idea to have put some thought into the origins of behavior. Understanding the sources of behavior may help you selecting behaviors to change or to add to your r...
Effective Problem Recovery
Переглядів 485 років тому
We define ourselves by how we recover from problems. This video provides the Dos and Don'ts for effective Problem recovery. Specific behaviors are identified and described that increase the likelihood of problem recovery that does not increase the dissatisfaction of out internal and external customers.
Not So Simple: Listening Skills
Переглядів 1515 років тому
This video describes the skills needed to demonstrate that you have listened. A skilled listener doesn't claim to understand ("I hear you," I know what you mean"). The skilled listener uses a variety of empathic reflections to demonstrate understanding. This video provides both a definition of different kinds of reflections as well examples of each.
Not So Simple: What All Customers Want
Переглядів 925 років тому
This video presents 6 service provider attributes that will determine customer satisfaction - even long-term loyalty. Examples of each attribute are provided and defined as a "dissatisfier" (expected) or a satisfier, capable of producing an ever-more happy customer. This video also asserts that we are all "surrounded by customers," each of whom can feel good or bad about their experience and th...
Because we react emotionally to change, I consider warning employees when they’re about to hear about it. “This is change. We often have an initial emotional reaction reaction, watch for that, but don’t let it de-rail you. Look for the positive.” I’ve told them how they may feel, I could even tell them what I want them to feel at the end of my speech. And then I begin.
I really want more views of yours in the same topic... Thats very true world is getting more rude ....
🙏🏻 thank you very much I am following your videos and I have learned immensely so far. How can I find a voice coach?
Thank you for your kind words. I'm glad you found the videos useful. I'm sorry to say that I don't have a voice coach contact. You might try talking with a local theater group. They may know someone.
Hi, Mr Driskill! I was wondering if you have a website or media at all. I'm doing research on paralinguistics for a college work, and your video has been very useful.
I'd suggest you get some of the research/writing of Albert Marabian. I site him in my website in the bibliography tab. His research goes back decades and there's been a lot more work in the interim. There's a guy named Joe Navarro, an ex FBI agent, whose written a few books on ""Body Language." However, I can't comment on his research base.
Thank you for your videos. Wow these are nuggets of gold, why I only stumbled on these in 2021!
I found the seven steps ...very effective. Client facing teams would benefit by simply reviewing this video and the steps ......just before returning that customer phone call when you know conflict is likely to occur.
Well said David, please keep these coming.
Words of Wisdom David, thanks for sharing
One of your greatest hits David, I look forward to seeing more of your video's