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Dennis Wakabayashi
United States
Приєднався 17 чер 2019
Dennis Wakabayashi is recognized as The Global Voice of CX. He manages various international media properties that connect people from different continents and cultures, creating a community of more than 180,000 professionals who are passionate about customer experience. Through programs such as The CX Tea Show, The CX Hall of Fame, Experience Update Show, and CX In The Wild, Dennis provides a global perspective on the customer experience industry. His shows feature well-known guests and leading brands from around the world.
With this broad platform, Dennis is committed to sharing comprehensive insights and fostering a worldwide conversation. His network has become the go-to destination for those who want to influence and understand the international landscape of customer experience.
With this broad platform, Dennis is committed to sharing comprehensive insights and fostering a worldwide conversation. His network has become the go-to destination for those who want to influence and understand the international landscape of customer experience.
🎉 Celebrating 100,000 Subscribers! 🎉
Welcome back, everyone! I’m thrilled to share this milestone with all of you-our first Creator Award for reaching 100,000 subscribers in 2024. From Dubai to the U.S., this journey has been incredible, with over a million views in some months and an outpouring of support from our global community. Thank you for making this possible. 🙌
🌍 2024 World Tour Highlights:
🌟 22 events worldwide
🎤 14 keynote speeches
🧑💻 4 workshops
🤝 Engaged 43,000+ live participants and millions more online
Key Insights for 2025:
AI-Enabled CX: By 2025, over 95% of customer experiences will integrate AI. Frankfurt showcased how AI is revolutionizing B2B purchases, with over 25% of transactions exceeding $50,000 happening without human interaction.
Skills-Based Training: Micro-learning platforms are rapidly expanding job markets and driving GDP growth worldwide.
South Africa’s BPO Industry: With 25% annual growth, South Africa is emerging as a global customer care hub. Its talent pool, English fluency, and time zone alignment with Europe and the Middle East position it for global impact.
Global CX Standards: Partnering with ICXI, I’m working to implement international customer experience standards, fostering better communication, innovation, and financial growth globally.
Looking Ahead:
In 2025, I’ll focus on:
Rolling out global CX standards
Empowering South Africa as a leading market for customer care
Speaking at major events like IQPC in February
Continuing our journey of innovation and collaboration
💡 Let’s keep building together. Thank you for being part of this incredible community. Happy holidays, and here’s to a transformative 2025!
🌍 2024 World Tour Highlights:
🌟 22 events worldwide
🎤 14 keynote speeches
🧑💻 4 workshops
🤝 Engaged 43,000+ live participants and millions more online
Key Insights for 2025:
AI-Enabled CX: By 2025, over 95% of customer experiences will integrate AI. Frankfurt showcased how AI is revolutionizing B2B purchases, with over 25% of transactions exceeding $50,000 happening without human interaction.
Skills-Based Training: Micro-learning platforms are rapidly expanding job markets and driving GDP growth worldwide.
South Africa’s BPO Industry: With 25% annual growth, South Africa is emerging as a global customer care hub. Its talent pool, English fluency, and time zone alignment with Europe and the Middle East position it for global impact.
Global CX Standards: Partnering with ICXI, I’m working to implement international customer experience standards, fostering better communication, innovation, and financial growth globally.
Looking Ahead:
In 2025, I’ll focus on:
Rolling out global CX standards
Empowering South Africa as a leading market for customer care
Speaking at major events like IQPC in February
Continuing our journey of innovation and collaboration
💡 Let’s keep building together. Thank you for being part of this incredible community. Happy holidays, and here’s to a transformative 2025!
Переглядів: 29 758
Відео
Global Voice of CX World Tour Wrap-Up 2024
Переглядів 29 тис.21 день тому
Thank you all for helping us reach 100,000 subscribers and having a successful world tour. You helped us learn first hand what's happening around the world of Customer Experience and continue to create original content. You made this year great!
Wrapping up the European part of the tour.
Переглядів 34 тис.2 місяці тому
Finishing up in Berlin and headed to Jordan today and thought to say hi. And share my excitement about being invited to speak at the biggest Ecommerce event in the world (in December at the end of the tour)
Leading with Technology: A New Era in Customer Engagement
Переглядів 2002 місяці тому
In this episode of CX in the Wild, we dive into the intersection of artificial intelligence and human insight, exploring how this blend is revolutionizing customer interactions. Kelly Uhlrich, COO at Humach, shares her extensive experience in integrating technology and customer service, highlighting the evolution from traditional call centers to innovative customer engagement strategies. Celebr...
Driving Transformation Towards Inclusivity and Empowerment
Переглядів 972 місяці тому
Join us for an engaging conversation with Rossana Briceño, Belize's Special Envoy for Families and Children and the Prime Minister's wife. Rossana shares insights from her journey from special education to a pivotal role in driving societal change in Belize. In this episode, Rossana discusses her involvement in the 'Engaging Men and Boys' training, which aims to transform societal attitudes and...
Shaping Exceptional Journeys: Insights from a CX Pioneer
Переглядів 1012 місяці тому
Join us for an enlightening conversation with Brad Cleveland, a luminary in customer experience and service. Brad shares his unexpected journey from aspiring attorney to a leader in CX, highlighting his influential role in shaping the industry through his work with the International Customer Management Institute (ICMI) and beyond. Brad reflects on the digital revolution of the 2000s and its imp...
From Operational Efficiency to Empathy: AI's Role in Redefining CX
Переглядів 1082 місяці тому
From Operational Efficiency to Empathy: AI's Role in Redefining CX
Designing Change: The Power of Journey Maps
Переглядів 1052 місяці тому
Designing Change: The Power of Journey Maps
Empowering Humanity: AI's Role in the Future of Customer Service
Переглядів 762 місяці тому
Empowering Humanity: AI's Role in the Future of Customer Service
Transforming Transparency in Telecommuting
Переглядів 912 місяці тому
Transforming Transparency in Telecommuting
Navigating the Fusion of Human Touch and AI in Customer Support
Переглядів 712 місяці тому
Navigating the Fusion of Human Touch and AI in Customer Support
Redefining the BPO Landscape: Community, Empathy, and Innovation
Переглядів 592 місяці тому
Redefining the BPO Landscape: Community, Empathy, and Innovation
CX Update from Frankfurt 2024. Sorry I'm not shaven it was 5am
Переглядів 32 тис.2 місяці тому
CX Update from Frankfurt 2024. Sorry I'm not shaven it was 5am
Unlock the Secrets to Making a Profound Difference in Business and Life
Переглядів 342 місяці тому
Unlock the Secrets to Making a Profound Difference in Business and Life
Navigating the AI Revolution with a Human Touch in Customer Experience
Переглядів 752 місяці тому
Navigating the AI Revolution with a Human Touch in Customer Experience
Unveiling the Power of Resilience in Shaping a Sustainable World
Переглядів 802 місяці тому
Unveiling the Power of Resilience in Shaping a Sustainable World
Forests in the Digital Age: Transforming Conservation through Technology
Переглядів 652 місяці тому
Forests in the Digital Age: Transforming Conservation through Technology
Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery
Переглядів 732 місяці тому
Navigating Tech Triumphs: A Journey from Engineering to Entrepreneurial Mastery
CX Insights from Switzerland | Precision, Empathy, and Lovable Experiences
Переглядів 29 тис.2 місяці тому
CX Insights from Switzerland | Precision, Empathy, and Lovable Experiences
Real-Time Solutions and Leadership in Modern Contact Centers
Переглядів 13 тис.3 місяці тому
Real-Time Solutions and Leadership in Modern Contact Centers
Elevating Customer Experience: Insights from the Frontlines
Переглядів 18 тис.3 місяці тому
Elevating Customer Experience: Insights from the Frontlines
Balancing Automation and Empathy in Modern Customer Service
Переглядів 26 тис.3 місяці тому
Balancing Automation and Empathy in Modern Customer Service
CX Leadership Insights: Humility, Transparency, and Curiosity
Переглядів 77 тис.3 місяці тому
CX Leadership Insights: Humility, Transparency, and Curiosity
AI and the Future of Healthcare Experience
Переглядів 15 тис.3 місяці тому
AI and the Future of Healthcare Experience
From Data to Details: Adapting to the Digital Shift in CX
Переглядів 50 тис.3 місяці тому
From Data to Details: Adapting to the Digital Shift in CX
Revolutionizing Customer Experience in Government
Переглядів 13 тис.3 місяці тому
Revolutionizing Customer Experience in Government
Navigating the Waves of AI in the Hospitality Industry
Переглядів 523 місяці тому
Navigating the Waves of AI in the Hospitality Industry
Great Insight! It's lovely getting to be educated about the benefits of Intuit Proconnect.
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Thank you for sharing the information in this video, it is educational and gives tips for Tax Professionals
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No
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Yipeeeee🎉😍Hearty Congratulations Dennis !! Yes, DUBAI is the TOP CX advocacy center...
I must say different perspective in a beautiful place in the world!!!! That's so awesome and good job!
अनोपाराम।कूमावत
😅.
What r the source of these stats pl?
I pulled these from a few research reports from major firms like Forrester. I'm happy to share the deck with citation references if you want to DM me.
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In in
Rambharosegavseadhunmandal
Hello I am I am We help My mother is Much love and Father Very much love Thank you❤😊😊😊😊❤❤❤❤😮😮😮😮
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Epic session, I love Natalie approach to AI. As an AI product manager, AI does not requires as much training to get it up and running as it used to be, it's more about your knowledge base readiness. I would love to hear more from Natalie in future episodes.
Please apprise me the process of relinquishment of right in property br sisters
Whatever use cases were mentioned, these were being followed much before ChatGPT came. Nothing new in that. Just that thos were manual method of analyzing the data with AI that analysis has become much faster and accuracy has improved
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Thank you. But not interested at this time
Hey Dennis Wakabayashi! I’m impressed by the impactful content and global reach of Dennis Wakabayashi. To help your channel connect with an even broader audience, I offer services to optimize titles, descriptions, tags, and hashtags, along with off-page SEO, full channel nurturing and management, and social media promotion. These strategies can enhance your visibility and engagement, ensuring your valuable insights on customer experience reach more professionals worldwide. If you’re interested, I’d love to discuss how we can elevate Dennis Wakabayashi to new heights! Best Regards, Rezaul Bari
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Can anyone have access to the showers? We are Americans flying to Cairo, Egypt..economy class. Will there be a fee?
I’m pretty sure the showers are for business class or above. But you may be able to buy a day pass.
Wonderful ❤
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Nice
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Uxcc
Kamal the most European
Japan to Norway , the sun
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❤❤❤युटयुबचँनल आपका स्वागत करते है ❤❤❤❤❤❤❤❤❤❤❤सुपर सुपर सुपर ❤❤❤❤❤
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Qezzes1😊
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Use time koye marakoo kemathi bhi kesena fee nhi deya racipakiti ulati kethinay valeya deya yaa fee nhi sochaa lade hi ham ica bathi nhi karna sir enlogonaa mare carakir thaki ayee gada guca esemaa huva garvalla Gaye gumina Gaye thee thibi bolaa maa chaki out hotalcaa keyaa ofee edar nhi Gaye hi amareka garmane ocitereya icaa gagappa Gaya thaa omaa Gaya bolaa thakesyou sir motevahan 💐👍🏻😊
😂😂😢😮😅😮😅 4:18 4:18 4:18 4:18
Lol I did not know that you are a food lover.
hahahah When I’m traveling, I do in fact eat food. But usually only in airports 😂😂
This is amazing.
Yah India hai p Hindi chahie yahan per chaurahe theek hai to itna Dhyan rakhna apna man chod kar deta hun main theek hun mera naam Indrajeet Singh❤
Hindi bol Hindi boliye Bharat hai❤
Hi Dennis, your channel just got suggested to me only now, UA-cam has a lot of explaining to do, as to why 😅 One thing I am obsessed about is CX, on and off the ground. I am currently working on as a collections consultant for one of the big banks in South Africa. I think the collections industry in general in South Africa struggles to find a balance between collecting while still maintaining a good customer experience. I think the industry misses to the most important aspect when engaging with the customer, that, we still want to maintain a good relationship with the client and continue with business even after the debt is paid up, we still want the client to share positive word of mouth about the organisation during and after collections. Where and how to we strike a balance while still effectively doing our job and delivering on organisational expectations?! But most importantly I think we need to start with making sure that employees understand the why, this is important. I would really like to work with you, please do invite me when you visit South Africa again, I would like to contribute in anyway I can in sharing light on the importance of CX 🙏🏾
I could not agree with you more, and TBH, your comment is enlightening. I'd love to learn more about your perspective and have you on a video podcast to share your ideas with the CX community worldwide. Can you please DM me on Linkedin to set up a time with my producers to get you on the show? THANK YOU FOR THE SUPPORT! We need more CXers like you in our world!
PRAYERS 🙏 AND BEST WISHES 🙏🍀 FROM RAVINDER TALWAR H.NO 21 EKTA VIHAR NEAR GROVER COLONY 120 FT.ROAD JALANDHAR CITY PUNJAB INDIA
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When he said, "we need to be more human." I felt that.
For real tho!