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Hi Charity Catholic, The underside of your phone has a label listing the model of phone you have. There are many different ways to configure these phones depending on what platform you connect the phones to (if you are not using the Accelerate Networks platform), we have standardized our configurations in such a way that everything is consistent. If you need help please call or text 206-858-8757 or email support@acceleratenetworks.com so we can lend a hand.

And transmitted from the base

Hi Amber, None of the GXP21xx series phones support wireless communication (DECT or WiFi) for connecting to the internet. A network cable (Ethernet) will be needed for each phone, though if you buy a Power over Ethernet capable switch you do not need anything besides this network cable to power the phone. The Grandstream GRP2615 and similar phones have WiFi built in, as do the Yealink T54W and T57W which we sell here: acceleratenetworks.com/Hardware

You will have to reach out to the company you bought this from, and if they are a Grandstream dealer they can file a ticket with the Grandstream Helpdesk to do a warranty exchange.

Time settings should be pulled in automatically via Network Time Protocol. If the time is incorrect, then something isn't set right and its likely affecting more than just your phone. Call or email us for help!

Yes, the basestation generally needs an internet connection, unless you intend to use a local server on another computer (in which case it needs access to that via network cable).

Hi Doug, We do not support RingCentral and have no relationship with them. We wish you luck!

That's very odd! This model always comes with a stand. If you purchased this phone through Accelerate Networks, please give us a call or text us at 206-858-8757 and we can get a replacement sent out asap!

Hi Mark, Our notes show there was a hearing impaired user that used to be with your organization. The volume setting is likely centrally provisioned to help assist this former user of your organization's phone system. Can you email us the last two digits of the phone's MAC address (on the label on the underside of the phone) to support@acceleratenetworks.com and we can get this setting removed for you!

did you find a solution to this problem?

Hi Daryl, we do not support sub-extensions. You would need to ask your provider for instructions of how to do so. Thank you!

Hi Gary, the password shown is not a universal password for all voicemail boxes. If you are an Accelerate Networks customer, give us a ring at 206-858-8757 or send us a text and we can get you the correct voicemail password.

What firmware version are you running? Might want to try updating your firmware

Please call our support desk at 206-858-8757 and we can help you out with this if the phone was provided by Accelerate Networks. Heads up, if your organization is not an Accelerate Networks customer, then the firm that has programmed your phone has likely disabled bluetooth on your device.

Yes, *5901 through *5920 are parking slots on FusionPBX, the system that we host and support for Accelerate Networks clients.

Hi Erica, follow our WiFi Setup tutorial to see how to connect this to WiFi: ua-cam.com/video/B_LmMoxcl5w/v-deo.html

Onscreen you will see a label to select which account to call outbound as show up, use this to select which SIP account to place a call with.

Hi Angel, These Galaxy Buds should be compatible with the Bluetooth 4.2 support built into the Yealink T54W: redd.it/gzkd03 We should get a debug log from your phone and escalate this with Yealink if the Galaxy Buds are not pairing properly, can you email us at support@acceleratenetworks.com or Call/Text us at +1 206-858-8757 and we will get debug logging turned on and have you try pairing your Galaxy Buds?

Hi Project: Jericho, This video is part of our tutorial series available at acceleratenetworks.com/Phones/DP722 and is not meant as a product demo or a standalone video, but rather as part of this series to show how to use each feature of the Grandstream DP722 Cordless Handset. Most calls on the Public Switched Telephone Network use an audio codec known as PCMU, which is not a high quality audio codec like Opus. Except for internal calling I wouldn't expect amazing audio quality, as your limited by the quality of audio from the Public Switched Telephone Network. FYI some cellphone carriers do offer HD Voice, but with heavy compression that can sometimes make it sound worse than PCMU. If you need any help or support with your Accelerate Networks phones call or text 206-858-8757 or email support@acceleratenetworks.com

Hi Ștefania, if your DP722 is connected to our servers you should see a green person icon on screen along with the extension name. Handsets have one or multiple extension numbers assigned by the DP750 or DP752 basestation that the handset pairs with. For example, extensions 11 and 12 could be assigned to two DP722 handsets, you would dial the extension number to reach a particular handset. These phones depend on being connected to a central set of servers for most features. Paging and Direct IP calling do not depend on a server, though Direct IP calling is unnecessary for our clients. If your an Accelerate Networks customer, call or text us at 206-858-8757 and we can go over your extensions with you!

@@acceleratenetworks Thank you so, so much!!!!! You really helped me out a lot!!! I don't know how to repay you for helping me!!! And if I have any more questions I will come and ask you if you are willed to help me. And also I have a really big questing again😅 Are you working for the company that produces or something like that the DP722 and the other stuff from the same brand? Baceause I am from Europe and you know what it takes to call a person from another country and if I'm not wrong the phone number you gave me is from America so yeah, there is some distance between us. So please answer my question because I don't know whether I'm going to get scammed or not, I hope you understand. And I want to thank you again for helping me!!!

The buttons on the DP720 and DP722 do not light up, they are white rubber print that is not backlit. The DP730 cordless handset is backlit with a white light, I would recommend this handset if your looking for something that is backlit. If you have any questions feel free to give us a ring at 206-858-8757 or send us a text!

Hi Maxcraft199, your telephone vendor might disable do not disturb when programming your handset. Sadly, we can't help you with hardware that isn't used with our FusionPBX phone systems :c

@@acceleratenetworks There was a software error. Fixed by global reset.

Hi Mauricio, It looks like your outside the USA and likely not using our services so you can't manage this through our FusionPBX portal :c If your stuck with access only to the DP750 or DP752, there are two options you can either provision or toggle on the Web Interface, mute_as_dnd can be enabled or disabled, and there is another setting to toggle the dnd feature on or off entirely.

Thanks! If your looking for better communications systems contact us 🙂

Definitely, you can manage this in FusionPBX under Applications => Ring Groups, click on your ring group then under Timeout Destination choose the voicemail box you prefer. If you need any help with your Accelerate Networks phone system call or text us at 206-858-8757 or email us at support@acceleratenetworks.com

This phone should download a config (indicated by the light in the upper right blinking red rapidly after fully booting up) and be ready to use if configured for our system. Call or text us at 206-858-8757 if you need any help with your Accelerate Networks phones!

Hi, it sounds like your phone is likely picking up the wrong timezone from your router (via DHCP options) or from a bad auto-detection of your location. We can provision the correct timezone to our managed phones, just call or text 206-858-8757 and let us know what extension your having this problem with!

The phone itself doesn't handle greetings, the USB port is usually used for headseats like the Yealink WH62 Wireless Headset or UH36 Wired Headset. A voicemail greeting can be configured n your FusionPBX domain either under Applications => Voicemail => Greetings. If you want a message played before a caller starts ringing through to a group of extensions, then upload the greeting under Applications => Recordings, head over to Applications => Ring Groups, pick the Ring Group you want to set this for then choose from the Greetings dropdown. If you need any help with your Accelerate Networks phone system call or text us at 206-858-8757 or email us at support@acceleratenetworks.com!

Hi MCspeedy22, If your GXP2170 is using our service, you can plug its network cable into most internet connections whether at work, home or elsewhere to make and receive calls. If you need any help with your Accelerate Networks service, call or text our helpdesk at 206-858-8757

Yes, just install a grandstream solution for residential lines. There are a number of options all the way up to a small pbx if you like integrations... Depending on your setup, you can use your landline as the service provider, you don't need add'l services.

Hi Kay, Are you using a Yealink T54W phone on firmware 96.85.0.5 perchance, or a different phone or firmware version? To check the firmware version on your phone, from the homescreen press the OK button (between the four arrow keys) and you should see an informational window appear listing IP address, firmware version and other details of the phone. If your a current client call or text our support desk at 206-858-8757 and we can help you debug this issue!

A couple things could be occurring, your phone could be provisioned to always use a certain ringtone, or Account 1, 2 or 3 could be set to use a specific ringtone and ignore the global ringtone configured in this video. We're happy to help if your a client of Accelerate Networks, just call or text our support at 206-858-8757!

Hi Becky, with the Yealink T54W phone both WiFi and Bluetooth are built in. Older Yealink T4 series phones do require a bluetooth adapter to be plugged into their USB port.

Speed dial setup is handled in FusionPBX under Accounts => Devices for clients that use our service.

Earpods with a 3.5mm connector are listed as compatible with the DP720: web.archive.org/web/20180219003219/www.grandstream.com/sites/default/files/Resources/dp720_headset_compatibility.pdf

@@acceleratenetworks thanks for your fast answer