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Spotlight on Customer Success Operations
United States
Приєднався 15 січ 2024
Your exclusive backstage pass to the world of customer success operations. Join us as we sit down with industry experts, delve into their experiences, and unravel the intricacies of the ever-evolving landscape of CS Ops. From behind-the-scenes insights to thought-provoking discussions, each episode shines a spotlight on the brilliant minds shaping the future of operationalizing customer value delivery, renewals, and expansions.
#46: Heather Hansen | Spotlight on Customer Success Operations
In this episode, Matthew and Jean sit down with Heather Hansen. Heather has been working in CS Ops for over a decade and walks us through her journey and best practices she's learned along the way. Listen in to Heather's tips on how to drive change, align leaders, and drive excellence in operations.
Переглядів: 21
Відео
#45: Thomas Maier | Spotlight on Customer Success Operations
Переглядів 60День тому
In this episode, Matthew and Jean sit down with Thomas Maier. Thomas walks us through his passion for building structure and how he works cross-functionally across teams. Learn about his best practices and his exposure into the new field of revenue operations.
#44: Dana Soza | Spotlight on Customer Success Operations
Переглядів 833 місяці тому
In this episode, Jean and Matthew sit down with Dana Soza who leads a customer success consulting practice called Customer Everything Solutions. Dana has spent the last 5 years working as a consultant and spent the first part of her career working in Customer Success and leading teams. Over the years, she's built a wealth of knowledge and identified multiple patterns for start-up to large enter...
#43: Romain Belvas | Spotlight on Customer Success Operations
Переглядів 603 місяці тому
In this week's episode, Matthew and Jean sit down with Romain Belvas who has led a career through Support, Customer Success, and transitioned into Customer Success Operations as a consultant and an employee. Being someone that loves to help people, Romain found Ops as a way to help his company work more effectively and help more customers. Find out how Romain transitioned from a customer-facing...
#42: Kate Griffin | Spotlight on Customer Success Operations
Переглядів 363 місяці тому
In this week's episode, Matthew and Jean sit down with Kate Griffin, head of delivery at nCloud Integrators. Find out what Kate thinks makes a good consultant and how you can land a dream job consulting with clients on their Customer Success platform.
#41: Daniel Oberes | Spotlight on Customer Success Operations
Переглядів 1114 місяці тому
In this week's episode, Matthew and Jean sit down with Daniel Oberes to talk about his journey through Customer Success Operations to leading all of Operations. Find out where he sees similarities and how you can take this path in your career as well.
#40: Donna Weber | Spotlight on Customer Success Operations
Переглядів 664 місяці тому
In this episode, Matthew and Jean sit down with Donna Weber, a consultant in the Customer Success space who has helped many companies build their strategy and operations. Donna started her career in tech driving customer education and has since written a book on how to best Onboard customers called Onboarding Matters. Listen in on her best practices and what she recommends to practitioners in C...
#39: Leah Clark | Spotlight on Customer Success Operations
Переглядів 594 місяці тому
In this episode, Matthew and Jean sit down with Leah Clark. Leah is no stranger to Customer Success, she's worked with great companies like Okta, Uber, Outreach, and Shopify to name a few. And more recently, she's turned to consulting to help more companies adopt great Customer Success and Operations practices. Listen in on Leah success with charters, setting team objectives, and what she think...
#38: Dayn Johnson | Spotlight on Customer Success Operations
Переглядів 524 місяці тому
This week, Matthew and Jean sit down with Dayn Johnson to learn about his email marketing journey. Dayn spent his career in marketing and now is focused driving customer adoption and engagement. Listen in to find out Dayn's tips and lessons learned along the way.
#37: Emilia D'Anzica | Spotlight on Customer Success Operations
Переглядів 644 місяці тому
In this episode, Matthew and Jean sit down with Emilia D'Anzica, founder and managing partner of Growth Molecules. Emilia spent her career learning about customer success and operations and has since founded her own consulting firm. Learn about Emilia's experience in the field, her tips for CS Ops practitioners, and a prediction on the future of Customer Success.
#36: Anthony D'Auria | Spotlight on Customer Success Operations
Переглядів 465 місяців тому
In this episode, Matthew and Jean sit down with Anthony D'Auria who discusses trends and foresights in the Customer Success industry. Tony started his career in CS leading teams, move to Ops, and has now been consulting with clients for the last 4 years. Find out what Tony is seeing in the industry and where he thinks it's going next.
#35: Peter Armaly and Jeff Mar | Spotlight on Customer Success Operations
Переглядів 665 місяців тому
In this week’s episode, Matthew and Jean meet with Peter and Jeff who recently published a book called Mastering Customer Success. Their new book is a homage to the CSM’s world and helps structure their world. It’s a fabulous read for any CS Ops professional as it walks through the CSM’s day-to-day, how to fight crises, and drive customer value. Join us as we learn about the CSM and how we can ...
#34: Kevin Bondonno | Spotlight on Customer Success Operations
Переглядів 445 місяців тому
In this week’s episode, Jean and Matthew sit down with Kevin Bondonno from Dynatrace. Kevin started his career helping customers get value out of their purchases before it was called Customer Success. Listen in as Kevin shares his pro tips on driving customer success operations, how to navigate large organizations, and how to delegate work as your building your ops team.
#33: Toby Shields | Spotlight on Customer Success Operations
Переглядів 685 місяців тому
In today's episode, Jean and Matthew sit down with Toby Shields. Toby started his career in the military and eventually found his way into Operations. Learn more about Toby's journey, his focus in his role, and what he's learned along the way.
#32: RJ Aquino | Spotlight on Customer Success Operations
Переглядів 526 місяців тому
In this episode, Jean and Matthew talk with RJ Aquino about his journey into Operations from Customer Success. RJ shares his thoughts on working with leaders, driving change, and making Customer Success better. Listen in to find out what RJ also loves to do in his spare time.
#31: Pedro Gonzalez Adolfi | Spotlight on Customer Success Operations
Переглядів 466 місяців тому
#31: Pedro Gonzalez Adolfi | Spotlight on Customer Success Operations
#30: Ross Fulton | Spotlight on Customer Success Operations
Переглядів 1346 місяців тому
#30: Ross Fulton | Spotlight on Customer Success Operations
#29: Katie Yagodnik | Spotlight on Customer Success Operations
Переглядів 676 місяців тому
#29: Katie Yagodnik | Spotlight on Customer Success Operations
#28: James Dahlgard | Spotlight on Customer Success Operations
Переглядів 927 місяців тому
#28: James Dahlgard | Spotlight on Customer Success Operations
#27: James Ofczarzak | Spotlight on Customer Success Operations
Переглядів 827 місяців тому
#27: James Ofczarzak | Spotlight on Customer Success Operations
#26: Mindy Martins | Spotlight on Customer Success Operations
Переглядів 437 місяців тому
#26: Mindy Martins | Spotlight on Customer Success Operations
#25: Matt Harmon | Spotlight on Customer Success Operations
Переглядів 557 місяців тому
#25: Matt Harmon | Spotlight on Customer Success Operations
#24: Sonam Dabholkar | Spotlight on Customer Success Operations
Переглядів 1438 місяців тому
#24: Sonam Dabholkar | Spotlight on Customer Success Operations
#23: Alex Turkovic | Spotlight on Customer Success Operations
Переглядів 648 місяців тому
#23: Alex Turkovic | Spotlight on Customer Success Operations
#22: Jen Provenzano | Spotlight on Customer Success
Переглядів 1118 місяців тому
#22: Jen Provenzano | Spotlight on Customer Success
#21: Auste Foster | Spotlight on Customer Success Operations
Переглядів 618 місяців тому
#21: Auste Foster | Spotlight on Customer Success Operations
#20: Wayne Dilworth | Spotlight on Customer Success Operations
Переглядів 489 місяців тому
#20: Wayne Dilworth | Spotlight on Customer Success Operations
#19: Robert De La O | Spotlight on Customer Success Operations
Переглядів 1089 місяців тому
#19: Robert De La O | Spotlight on Customer Success Operations
#18: Stephen Keogh | Spotlight on Customer Success Operations
Переглядів 459 місяців тому
#18: Stephen Keogh | Spotlight on Customer Success Operations
#17: Brandon Beall | Spotlight on Customer Success Operations
Переглядів 439 місяців тому
#17: Brandon Beall | Spotlight on Customer Success Operations
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Loved being on the show and chatting with you two!! Thanks for the invite.
Thank you for sharing your stories and knowledge! Great first episode 👏👏👏
Thanks for listening, Romi.