Citizen
Citizen
  • 65
  • 53 973
How to update your tenancy details on My Account
You can easily update details of your tenancy through My Account.
Save the time, do it online.
Переглядів: 97

Відео

How to book a repair on My Account
Переглядів 533 місяці тому
My Account is a quick and easy way to arrange a repair. Save the time - do it online
Find out how to navigate through your rent account on My Account
Переглядів 543 місяці тому
Here is how to make rent payments and view your transactions from the last year
It's easy to keep up to date with rent and repairs on My Account
Переглядів 1263 місяці тому
Find out how you can manage your rent account and repairs here
New features added to My Account
Переглядів 883 місяці тому
Find out more about the new features we have added to My Account. Save time - do it online.
What you need to know about the Universal Credit migration
Переглядів 6 тис.8 місяців тому
Watch Jamie Barnes, digital inclusion officer, talk about the the Universal Credit migration; when it's happening, what benefits it will replace and how long it takes to receive payments.
Citizen Local Fund
Переглядів 423Рік тому
Find out more about our Citizen Local Fund and how you can apply
Highlights from our 2023 Staff Conference
Переглядів 376Рік тому
Watch the highlights from our 2023 Staff Conference including This Morning with ELT, the Excellence Awards and Citizen Voices Choir performance.
Condensation, damp and mould animation
Переглядів 1 тис.Рік тому
This video helps our customers to understand more about the causes of damp and mould and how important it is to report cases of damp and mould in their home.
Save money with our energy advice tips
Переглядів 278Рік тому
The cost of living crisis is hitting hard at the moment, which is why we've created this useful animation to highlight how you can save money around the home. Watch our video to find out some free tips about how to save money.
Citizen Local Fund animation
Переглядів 98Рік тому
Find out more about our Citizen Local Fund and how you can apply.
Citizen Voices perform One More Sleep
Переглядів 971Рік тому
Listen to our Citizen Voices Choir perform their cover of Leona Lewis' One More Sleep.
A welcome from our Executive Leadership Team
Переглядів 52Рік тому
Our Executive Leadership Team give you a warm welcome to Citizen and give an overview of what we're about. This includes who our teams are to explaining our social purpose.
We hear from customers about their experiences and the difference Citizen has made
Переглядів 131Рік тому
We hear from our customers across the West Midlands about how Citizen has helped them.
Live Work Better
Переглядів 542 роки тому
Our colleagues talk about Live Work Better, our new way of working, and its impact on colleagues.
Find out what we are doing to tackle homelessness at Citizen
Переглядів 812 роки тому
Find out what we are doing to tackle homelessness at Citizen
Find out more about our Customer Assurance Committee
Переглядів 1222 роки тому
Find out more about our Customer Assurance Committee
Find out more about our ambitious Development programme.
Переглядів 902 роки тому
Find out more about our ambitious Development programme.
Our proposals to transform Spon End
Переглядів 1,1 тис.2 роки тому
Our proposals to transform Spon End
Customers talk about their experiences and the difference Citizen has made
Переглядів 1962 роки тому
Customers talk about their experiences and the difference Citizen has made
Life during the pandemic
Переглядів 822 роки тому
Life during the pandemic
Behind the scenes of our 2022 Excellence Awards
Переглядів 1942 роки тому
Behind the scenes of our 2022 Excellence Awards
Our Senior Leadership Team talk about our 2022 Excellence Awards
Переглядів 3112 роки тому
Our Senior Leadership Team talk about our 2022 Excellence Awards
Citizen Voices perform Last Christmas
Переглядів 8022 роки тому
Citizen Voices perform Last Christmas
Join our Customer Scrutiny Panel
Переглядів 2812 роки тому
Join our Customer Scrutiny Panel
St Marys Place, Kidderminster
Переглядів 4,1 тис.3 роки тому
St Marys Place, Kidderminster
When You Look at Me
Переглядів 19 тис.3 роки тому
When You Look at Me
Live Work Better animation
Переглядів 1,2 тис.3 роки тому
Live Work Better animation
Our Citizen of the Year vote is now open!
Переглядів 2773 роки тому
Our Citizen of the Year vote is now open!
Fire safety in tower blocks - what you need to know
Переглядів 8053 роки тому
Fire safety in tower blocks - what you need to know

КОМЕНТАРІ

  • @mikewillis44
    @mikewillis44 4 дні тому

    "Your payments will end 2 weeks after you make your Universal Credit claim " oh ok so why rush then if you are stopping payment 2 weeks after applying.

  • @MrKevinJGreen
    @MrKevinJGreen Місяць тому

    Great video. Thank you.

  • @Whatwhat1235
    @Whatwhat1235 Місяць тому

    shambles Migration????? Nothing transfer over its basically anew claim im on esa supoort group with sdp and the migration is a hassle

  • @scoobysean555
    @scoobysean555 2 місяці тому

    Me an our lass had to apply today only claim child credits only as i stopped work because of family commitments ....got 7 childern 2 are autistic ...our lass works 12 hous im a carer we pay our own way rent bills etc but yet still they doing a work coach thing for her even though shes working and we dont want the job seeking side of it as we dont want to claim looking for work or rent ? But there making us do it ? Does this mean basically we are screwed ?

  • @jeanettenicholson6207
    @jeanettenicholson6207 2 місяці тому

    FOR ATTENTION OF MANDEEP OR RUTH HOUSING OFFICERS Hello Mandeep/Ruth I have been trying to speak to either one of you since Mandeep left a message on my phone at 4.38pm 23rd August 2024. I spoke to one of your colleagues in the car park (Steve health and safety) in July. He was with 2 officer's from the fire brigade. We all agreed that a sign giving directions to Carnelian Court should be put up on the side of Amber Court (something simple like an arrow pointing to the gateway, and Carnelian Court underneath) THIS IS A VERY IMPORTANT PART OF HEALTH AND SAFETY AND WELLBEING. At the moment, I am waiting to speak to either Mandeep or Ruth.

  • @yankeebisbis
    @yankeebisbis 3 місяці тому

    does tax credit payment end on the day you submit the form online or when UC application is succesfull. different informations online and its a bit confusing

    • @meganstewart9062
      @meganstewart9062 3 місяці тому

      Hi am going to have to apply for UC and tax credits will stop when you emidetley apply for UC. Regardless how far you are I the application.

    • @citizen-housing
      @citizen-housing 3 місяці тому

      Hi @yankeebisbis, thanks for getting in touch. Please give us a call on 0300 790 6530 and our advice team will be able to answer your questions about this. Thank you

  • @foreveraweeb3514
    @foreveraweeb3514 4 місяці тому

    Question do you still get a letter saying what benefits you get on universal credit?

  • @rayandco
    @rayandco 4 місяці тому

    Quick query I have a relative on carers allowance and income support and just recieved migration letter for income support , to move to universal credit and make claim by mid September 2024 , my question is should I hold off making the claim to nearer September as I read that as soon as I make the claim my payments would stop after 2 weeks so as my income support runs till September. I could potentially have no payments between now and probably October if I claim early on to move over , I Hope query make sense to you and hope you can advise me

    • @DeeDee-2
      @DeeDee-2 4 місяці тому

      It will take 5 weeks before the universal credit money comes in.

    • @rayandco
      @rayandco 4 місяці тому

      @@DeeDee-2 hi thanks for reply , but reading into this I believe in normal circumstances this is the case , however if I read things correctly the date they gave me to claim by is mid September and therefore I think I would still recieve income support payments up to expired date and so if i claim now for universal credit I would be claiming early and therefore income support payments would stop and my new claim would only be looked into after after expiring date of mid September and so no payments for 3 months

    • @DeeDee-2
      @DeeDee-2 4 місяці тому

      No this is only partly correct what you said. The date they gave you to claim, you can claim anytime now or right up until the date they gave you just don’t go over the date they gave you, because then it would take a much longer time to process. it. Even if you claim now, yes they will stop your income support, but they will start the process for your universal credit straight away. and it will take around 5 weeks. They give you 3 months, so you can think about when you want to apply, now or later, it’s up to you, just don’t go over the date.

    • @citizen-housing
      @citizen-housing 4 місяці тому

      Hi @rayandco thank you for getting in touch with us. Can you give us a call on 0300 790 6555 and ask for our money advice team? One of our advisors will then be able to go through this with you and answer the questions you have. Thank you

    • @EllaBella-76
      @EllaBella-76 3 місяці тому

      @@DeeDee-2•😭😭😱😱😱

  • @patriciasammons2984
    @patriciasammons2984 6 місяців тому

    Good Morning. Ive being a tenant with Citizen over 11 years . Honestly, the staff always been respectful towards me. However, recently Ive complained about the electric gate to the car park that has been brokenfor over a week . This is a regular issue with the gate been stock and four of us as tenants are unable to get our cars in/out whenever this happen. Unfortunately, the staff that I've spoken with on the 29th of April 2024 stated that its my responsibility to fix the gate. I'm so baffled by his advised. It's not my fault why its broken. I need this to be sorted ASAP.

    • @citizen-housing
      @citizen-housing 5 місяців тому

      Hi @patriciasammons2984 we are sorry to hear about the issues you're having with the gate. Can you give us a call on 0300 790 6555 so we can look into this for you. Thanks

  • @exploreyourdreamlife
    @exploreyourdreamlife 6 місяців тому

    I'm grateful for the valuable lessons shared in this video. How will the Universal Credit migration impact individuals currently receiving benefits? As the curator of a dream interpretation channel, I'm constantly seeking innovative ways to enhance viewer engagement and deliver meaningful content. I'm truly grateful for this informative video and have already liked and subscribed to your channel for future updates.

  • @warda7373
    @warda7373 7 місяців тому

    Citizens is horrible every years they increase renting.

  • @YeOldeLord
    @YeOldeLord 7 місяців тому

    Do we have any information on when the migrations happen for us who get other legacy benefits?

    • @citizen-housing
      @citizen-housing 7 місяців тому

      Hello, thank you for getting in touch with us. Can you call our money advice team on 0300 790 6530? They will then be able to advise you on this. Thanks

    • @marknorville683
      @marknorville683 5 місяців тому

      Just contact your local Citizens Advice Bureau it is free and these jokers possibly want to charge people. However, it was 2028 but they have brought it forward by three years, so it can be anytime from 2024 to 2025 however with the general election on July 04th if another Government get in, then that might change.

  • @geoffjoffy
    @geoffjoffy 8 місяців тому

    Cheers

  • @53215
    @53215 11 місяців тому

    حيحص كمالك

  • @chrisread7412
    @chrisread7412 11 місяців тому

    Repeatedly informed citizen about my mould. Not a single thing has been done, in the end I have just gave up. This is despite me informing them about pre existing condition. I was simply told to "look into getting a dehumidifier".

    • @citizen-housing
      @citizen-housing 11 місяців тому

      Hello, we are sorry to hear this. We take damp and mould really seriously, so can you call us on 0300 790 6555 so we can resolve this issue for you. Thank you

  • @Umyyh
    @Umyyh Рік тому

    Reality of your housing ua-cam.com/users/shortswT5SZv8sTFc?si=qjva4jrO4oEDwTSQ

  • @Umyyh
    @Umyyh Рік тому

    All you do is come and paint for 10 years

    • @citizen-housing
      @citizen-housing Рік тому

      Hello, thanks for getting in touch with us. One of our treatments for mould is to treat the area with chemicals and then repaint it with specialist anti-mould paint. If you are still having problems with damp or mould, please give us a call on 0300 790 6555 so we can resolve it for you. Thanks

  • @Umyyh
    @Umyyh Рік тому

    ua-cam.com/users/shortswT5SZv8sTFc?si=qjva4jrO4oEDwTSQ

  • @EIKLURAM
    @EIKLURAM Рік тому

    My suggestion to Citizen Whitefriars Social housing charity who claim they're always looking to find ways to improve their services is to practice DECENTRALIZATION!!

  • @EIKLURAM
    @EIKLURAM Рік тому

    The staff I've spoken with and emailed are not interpreting what I've explained to them correctly so are not reporting the problem as an emergency. It's disrespect and abuse plain and simple.Even the ones who agreed with me said their hands were tied and were unable to change the decision that generated the problem is not an emergency.The person who came out to inspect didn't look in the right place so reported there was no emergency.

    • @citizen-housing
      @citizen-housing Рік тому

      Hello, we’re sorry to hear about your experience. Can you give us a call on 0300 790 6555? We will then look into how we can resolve this for you. Thanks

  • @muhammadsaleem-ib5nj
    @muhammadsaleem-ib5nj Рік тому

    Nice

  • @julianbeaney8079
    @julianbeaney8079 Рік тому

    Well done the citizen choir!

  • @Stupin134D
    @Stupin134D Рік тому

    Прикольно получилось!

  • @moiramccall4753
    @moiramccall4753 2 роки тому

    Please can I have more informatiom on Customer Committee

  • @mickrees2682
    @mickrees2682 2 роки тому

    I think that customer involvement is very important however where I live it will never happen a few tenants in our building have had problems and our warden (I use the word loosely ) is never here when she is she passes the information to someone else and we never get a reply everyone is totally disillusioned with the so called promises that comes from citizen all citizen want is rent and nothing else sorry to say

  • @JimPerren
    @JimPerren 2 роки тому

    Nice work, Citizen!

  • @melodiehannon5365
    @melodiehannon5365 2 роки тому

    One of the best things Ive seen in a long time! Well done all involved!

  • @wowimpro76
    @wowimpro76 2 роки тому

    Pointless, doesn’t give the information required as a leaseholder

  • @johnsmith5223
    @johnsmith5223 2 роки тому

    Fab

  • @garyr1639
    @garyr1639 2 роки тому

    Excellent, this is a great cover of the original, well done all!!

  • @EnglishBOYxxx
    @EnglishBOYxxx 3 роки тому

    I can’t go to work I complained many times my noisy neighbours keep me up all night so it affects my sleep when I complained they just saying different people have different lifestyles housing officer is no good for anything They just tell me to complain to the council Even though I’m not a tenant of the council Turn on reported to the police but the police are not allowed to share the information of the data protection So what am I supposed to do So my housing does affect my work

  • @roynorris9893
    @roynorris9893 3 роки тому

    Love it

  • @salinakalloe1755
    @salinakalloe1755 4 роки тому

    Lovely house, my house 💗💗

  • @montyeagle1330
    @montyeagle1330 4 роки тому

    was a great day

  • @citizen849
    @citizen849 4 роки тому

    What kind of company you are

  • @citizen849
    @citizen849 4 роки тому

    Please give details about your company

  • @richardanthonygilbey
    @richardanthonygilbey 4 роки тому

    Ive got a question. How can i have a housing arrears of £65..00 when you said the room was all upto date , tickety boo, squared away. we handed in our key for the chase and left...so how do we have an arrears of £65.00????????????. if you can just provide a statement of what the debt is and why this debt exists we can settle with the gateway centre,

    • @citizen-housing
      @citizen-housing 4 роки тому

      Hi Richard-Anthony, thanks for contacting us. Please can you call our Customer Service Team on 0300 790 6555 to discuss this. Thank you