Aquila Center for Cruise Excellence
Aquila Center for Cruise Excellence
  • 36
  • 14 056
A Few of Our Favourite Things - Aquila's Christmas Wish 2023
It's Christmas at Aquila! With our Aquila spirit we're sharing this fun video greeting, "A Few of Our Favourite Things", where we highlight some of Aquila's best moments of 2023 along with our overwhelming gratitude to our cruise guests, partners, friends, and family. We hope you have a safe and happy holiday season as we say goodbye to 2023, and hello to 2024!
With warm hugs from cold Canada,
The Aquila Team
Welcome to the Aquilacademy!
Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people's lives by igniting the spirit of discovery. We're passionate about Saint John & the Bay of Fundy and sharing it with others. Our Center for Cruise Excellence offers training programs to help Cruise Destinations and Tour Operators around the world achieve excellence in their ports, tours, guides and businesses.
To Learn More about our training programs please visit:
www.cruiseexcellence.com
Find Us on Facebook
AquilaTours
AquilaCruiseExcellence
Find Us on LinkedIn
ca.linkedin.com/company/aquila-center-for-cruise-excellence
Find Us on Instagram
aquilatours
We Wish You a Merry Christmas by Twin Musicom is licensed under a Creative Commons Attribution 4.0 licence. creativecommons.org/licenses/by/4.0/
Artist: www.twinmusicom.org/
#aquila #aquilamazing #cruise #cruiseindustry #cruiseexcellence #christmas #christmaswish #cruisenews #serviceexcellence
Переглядів: 322

Відео

Aquila & Puerto Rico Tourism Company - Living Lab Testimonial Video
Переглядів 7911 місяців тому
In August of 2023, Aquila welcomed a delegation of tourism operators from Puerto Rico to Saint John to learn Aquila’s best practices in our own Living Lab! This is the FIRST-EVER visit of a cruise destination delegation to Aquila’s living lab, and we were so grateful to be able to welcome 14 people representing 6 Tour Operators and members of the Puerto Rico Tourism Company. Here's what they ha...
Aquila Team - What's Your Superpower?
Переглядів 30Рік тому
On March 8th, 2023, Aquila celebrated International Women's Day by asking our team what our superpowers were and we're passing them onto you! #aquilamazing #womensday2023 #magicaquila #aquilacademy #cruiseexcellence #cruiseindustry #tourism Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people's lives by igniting the sp...
Meet the Aquila Team - Yessika, Wen, Kelsey
Переглядів 128Рік тому
Aquila has infused new blood. In our first quarter of 2023, we have two new wizards and a returning Cruise Manager joining us! Tune in to meet our new AQUILAMAZING additions. Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people's lives by igniting the spirit of discovery. We're passionate about Saint John & the Bay of ...
Twelve Days of Cruise-mas - Aquila's Christmas Wish 2022
Переглядів 325Рік тому
It's Christmas at Aquila! Last Christmas we made wishes in our letter to Santa Cruise. 2022 was an AQUILAMAZING year where so many of these were granted. With our Aquila spirit we're sharing this fun video greeting, 12 Days of Cruise-mas, along with our best wishes for a very happy holiday season! We hope you are safe, happy and healthy as we say goodbye to 2022, and hello to 2023! With warm hu...
The Aquila Difference
Переглядів 2112 роки тому
What makes Aquila different? It's a question we hear a lot, and there are so many Aquilamazing reasons. Reflecting over the last year, Aquila has trained over 10,000 people and so today, our team is sharing our five guiding principles that make The Aquila Difference. Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people...
A Letter to Santa Cruise - Aquila's Christmas Wish 2021
Переглядів 4912 роки тому
It's Christmas at Aquila! 2021 was another challenging year for so many, but with our Aquila spirit we're sharing this fun video greeting, along with our best wishes for a very happy holiday season! We hope you are safe, happy and healthy as we say goodbye to 2021, and hello to 2022! With warm hugs from cold Canada, The Aquila Team Welcome to the Aquilacademy! Aquila Tours is a Saint John, New ...
Lessons Learned From The Cruise Return - feat. Fofoti Tours
Переглядів 1573 роки тому
With cruise now returning to several destinations, we wanted to learn how the transition has been for tour operators. Sharlise Croes of Fofoti Tours shared with us their experience (and some valuable tips!) as they welcomed their first cruise ship in more than a year. Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching peopl...
What makes an Aquilamazing Driver? - Driver Excellence
Переглядів 4023 роки тому
A driver of guest transportation is a very important part of the guest experience in a destination. What does it take to be an Aquilamazing Driver? Here are three things that will help you stand out. Check out our Driver Excellence Program to learn more! Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching people's lives by i...
Hidden Wishes of the Bay of Fundy - Wish Rocks 101
Переглядів 5283 роки тому
Have you ever heard of Wish Rocks? You can find these mysterious, wish-granting stones all along the Bay of Fundy. Today on the Aquilacademy, one of our Aquilamazing Tour Guides, Jane, is sharing about Wish Rocks and where they come from (and how you too can make a wish!). Welcome to the Aquilacademy! Aquila Tours is a Saint John, New Brunswick based tour operator with the purpose of enriching ...
The Importance of Community to the Success of Cruise
Переглядів 1403 роки тому
A strong recovery for our cruise destinations includes ensuring our communities are ready to welcome cruise lines and their guests, as successful cruise calls require the help and support of the entire community. Visit our website to learn more about our "Preparing Your Community for Cruise" Workshop: cruiseexcellence.com/courses/how-to-prepare-your-community-to-welcome-cruise/ Welcome to the A...
Reimaginar el desarrollo de productos y experiencias (Serie de talleres en español)
Переглядів 303 роки тому
Adaptarse a los nuevos protocolos y procedimientos requiere que hagamos cambios en nuestros productos y experiencias de los visitantes, y esta es una oportunidad extraordinaria. Es una oportunidad para reimaginar las experiencias de los huéspedes, dar nueva vida a los programas turísticos y crear nuevas opciones interesantes para las necesidades cambiantes de las líneas de cruceros y sus pasaje...
Experiencias WOW para líneas de cruceros e invitados (Serie de talleres en español)
Переглядів 353 роки тому
Queremos ofrecer momentos «WOW» a las líneas de cruceros y sus huéspedes, pero ¿cómo son estos momentos en nuestra realidad actual? ¿Cómo podemos crearlos ante el distanciamiento, uso de mascarillas y otros protocolos? En este taller, aprenderá a usar la creatividad, el trabajo en equipo y el compromiso para crear experiencias que los visitantes recordarán y proporcionar un nivel de servicio qu...
Construya un Plan Operativo (Serie de talleres en español)
Переглядів 373 роки тому
Cuando se les presta adecuada atención, los desafíos pueden llevarnos a un mayor éxito. A medida que los destinos se preparan para la reanudación del crucero, usted tiene la oportunidad de volver a examinar los procesos y desarrollar planes para su destino que lo ayudarán a recibir los cruceros de una manera segura, eficiente y mutuamente beneficiosa. El taller Construya un Plan Operativo que s...
Three Ways to Deliver Excellent Service with Covid Protocols - Service Excellence: Covid-19 Edition
Переглядів 1243 роки тому
As cruise resumes, providing excellent service to guests in cruise destinations is more important than ever. The demands are greater, the expectations are higher, and the world is watching. Our Service Excellence: Covid-19 Edition workshop will help you learn how to deliver excellent communication while wearing a mask, connect with guests while distancing, encourage compliance from guests, mana...
Excelencia en el Servicio - Edición Covid-19 (Serie de talleres en español)
Переглядів 413 роки тому
Excelencia en el Servicio - Edición Covid-19 (Serie de talleres en español)
Aquilapedia - Episode 2 - Cruise Day Terms
Переглядів 583 роки тому
Aquilapedia - Episode 2 - Cruise Day Terms
Cultura de Servicio - ¿Qué es una cultura de servicio? (Serie de talleres en español)
Переглядів 1183 роки тому
Cultura de Servicio - ¿Qué es una cultura de servicio? (Serie de talleres en español)
Service Excellence COVID-19 Edition
Переглядів 1003 роки тому
Service Excellence COVID-19 Edition
Aquilapedia - Episode 1 - Fun Peek at Aquila Speak!
Переглядів 603 роки тому
Aquilapedia - Episode 1 - Fun Peek at Aquila Speak!
How to Meet the Magnificent Moose - Moose Calling 101
Переглядів 4273 роки тому
How to Meet the Magnificent Moose - Moose Calling 101
How to Wow Your Cruise Line Clients - ACE Tour Operator Designation
Переглядів 2313 роки тому
How to Wow Your Cruise Line Clients - ACE Tour Operator Designation
How to Wow Cruise Guests - Service Excellence 101
Переглядів 3303 роки тому
How to Wow Cruise Guests - Service Excellence 101
Secrets of Successful Cruise Destinations - Cruise 101
Переглядів 1343 роки тому
Secrets of Successful Cruise Destinations - Cruise 101
The Value of One-on-One Coaching with Aquila
Переглядів 1093 роки тому
The Value of One-on-One Coaching with Aquila
Creating a Culture of Service - with the Aquila Team
Переглядів 953 роки тому
Creating a Culture of Service - with the Aquila Team
How to Reimagine Your Cruise Product - Product Development
Переглядів 1553 роки тому
How to Reimagine Your Cruise Product - Product Development
Aquila's Christmas Wish 2020
Переглядів 7733 роки тому
Aquila's Christmas Wish 2020
How to Handle Difficult Situations - Service Excellence Frontline Training
Переглядів 3343 роки тому
How to Handle Difficult Situations - Service Excellence Frontline Training
What makes Aquilamazing Tour Guides? - Tour Guide Excellence
Переглядів 5083 роки тому
What makes Aquilamazing Tour Guides? - Tour Guide Excellence

КОМЕНТАРІ

  • @bethadkins3711
    @bethadkins3711 4 дні тому

    Our tour guide was Jane. We did go to the Bay of Fundy. The natural elements were great but did not care for Jane's constant talk of her, her family, etc. She even took us to her friends gift shop, and wanted us to meet her husband at the firehouse. We got stuck eating at a restaurant that we did not choose and only 3 choices. It was all a bit folksy. She even showed us her driveway to her house. Who cares? She says she's been a tour guide for 20 years. Time to retire.

  • @PaulGoldthorpe-s8h
    @PaulGoldthorpe-s8h 10 днів тому

    What a great tour. David made it come alive. I would recommend the company and definitely David.

  • @twisker
    @twisker 11 днів тому

    We have just had an excellent trip with Donna filled with lots of photography tips and tricks thank you!

  • @debbiemiller1991
    @debbiemiller1991 11 днів тому

    Had a trip out with David and Mario the dream team , really enjoyed everything David was very informative and Mario a great driver We will definitely return Thank you so much

  • @sasl5205
    @sasl5205 12 днів тому

    Donna (oct2024) is a great tour guide, her information is thorough and very informative. The tour has very good contents, way better than many other tours in Saint John as this is my third visit. Hope the photographer’s tips can use a bit more time as some elderlies needs more time to follow

  • @DonnaPiazza-p6u
    @DonnaPiazza-p6u 14 днів тому

    David is a fabulous tour guide! He made St. John come alive. He has command of the history and interesting facts about this Canadian Province. Thank you, David.

  • @jonathantsou9255
    @jonathantsou9255 Місяць тому

    Found this video through Irma, our tour guide. This video, like our guide, was both informative and engaging to me!

  • @MylissaBauman
    @MylissaBauman Місяць тому

    Bonnie was outstanding! Full of knowledge and humor.

  • @COLCherylKyle-s4x
    @COLCherylKyle-s4x Місяць тому

    The Crawling Pub Tour was so fun! Lynn was totally amazing..she was personable, patient, and so knowledgeable. She took joy in others enjoyment of experiencing what she can see daily. Frank was great and made each location fun and the trivia games increased our knowledge and promoted fellowship. Thank you! RET COL Cheryl Kyle

  • @daphneward3096
    @daphneward3096 2 місяці тому

    This is what the tourists bureu needs to promote this wonderful natural pnenomina. There are seals as well

  • @hggm7855
    @hggm7855 3 місяці тому

    Loved the way you explained it in simple terms...

  • @GemmaSheridan-y3h
    @GemmaSheridan-y3h 10 місяців тому

    Love this 🙂

  • @marinawithana1508
    @marinawithana1508 10 місяців тому

    So many #aquilamazing moments! 🎉🎉

  • @ericw1156
    @ericw1156 Рік тому

    *Promo SM*

  • @lauravlaming3299
    @lauravlaming3299 Рік тому

    THE most amazing, dedicated, passionate team who clearly love what they do and pass on their enthusiasm to all who have the pleasure to encounter or work with them.

  • @TinaVaughn007
    @TinaVaughn007 2 роки тому

    It's a current.

  • @paulafoster6224
    @paulafoster6224 2 роки тому

    Awesome video! Merry Christmas Aquila Team!

  • @0nuri123
    @0nuri123 2 роки тому

    Happy Holidays !!!!!!!

  • @lizgammon8467
    @lizgammon8467 2 роки тому

    What a great video! Have an awesome Christmas and New Year, Aquila 🎄🎅

  • @ambraattus1671
    @ambraattus1671 2 роки тому

    Love the video! Have an Aquilamazing holiday season!

  • @lourdescrossley6363
    @lourdescrossley6363 2 роки тому

    Excellent Video!!!! Merry Christimas to all of you!

  • @st.martinsdistrictchambero4342
    @st.martinsdistrictchambero4342 2 роки тому

    Great video. Thank you so much for sharing the Christmas Cheer. Merry Christmas and Best Wishes for a prosperous 2022

  • @mtlshare7159
    @mtlshare7159 3 роки тому

    Such an amazing explanation

  • @MrCpolzin
    @MrCpolzin 3 роки тому

    Thank you, that was the best explanation I have heard. Well done !

  • @richardfrigault2564
    @richardfrigault2564 3 роки тому

    Loved it

  • @ambraattus1671
    @ambraattus1671 3 роки тому

    Love your positivity and your willingness to always share knowledge to help cruise industry grow! Keep up the great work!

  • @juliochavarria3090
    @juliochavarria3090 4 роки тому

    congratulations! is a big opportunity to grow up on the industry! and learn more! thank you so much! best regards from El salvador!

  • @loriweir1560
    @loriweir1560 4 роки тому

    Every time I bring someone to the Falls, I'm going to show them this awesome video!

  • @berniecemacmillan8428
    @berniecemacmillan8428 4 роки тому

    Excellent job explaining the Reversing Falls Rapids Melanie!