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Explore PeopleCert's Portfolio and Membership Benefits

0:41

Next Steps in Your ITIL Journey: Certification and Adoption Tips

1:12

Focus on Change Enablement: Ensuring Smooth Service Changes

1:10

What Are ITIL Management Practices? An Overview

0:43

Welcome to ITIL Management Practices: Driving Change Effectively

0:22

Real-Life Application of ITIL Guiding Principles: A Practical Example

2:34

Reflect and Plan: Next Steps in Your ITIL Journey

Take a moment to reflect on what you have learned and plan some quick ITIL wins for yourself or your organization. Think about your next steps. Are you ready to embark on your transformative journey with PeopleCert?
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Відео

Explore PeopleCert's Portfolio and Membership Benefits

0:41

Explore PeopleCert's Portfolio and Membership Benefits

Переглядів 259 годин тому

Certify your skills or elevate your career with Peoplecert membership. Join now to access exclusive content, expand your network, stay up to date with the latest trends, and much more. Follow ITIL on social media! LinkedIn: www.linkedin.com/showcase/itilofficial Facebook: ITILBestPractice/ UA-cam: www.youtube.com/@ITIL-Official #PeopleCert #Certification #PeopleCertPortfolio #Membe...

Next Steps in Your ITIL Journey: Certification and Adoption Tips

1:12

Next Steps in Your ITIL Journey: Certification and Adoption Tips

Переглядів 249 годин тому

This video outlines the steps in advancing your ITIL qualifications and provides key considerations for effectively implementing ITIL within an organization. Your next step could be pursuing the ITIL Foundation certification. From there, you can progress to roles like ITIL Practice Manager, ITIL Managing Professional, or ITIL Strategic Leader. Follow ITIL on social media! LinkedIn: www.linkedin...

Focus on Change Enablement: Ensuring Smooth Service Changes

1:10

Focus on Change Enablement: Ensuring Smooth Service Changes

Переглядів 179 годин тому

This video focuses on the Change Enablement practice. Change, defined as the addition, modification, or removal of anything affecting services, is constant in the technology realm. Whether updating software on a phone or launching new service features, changes are inevitable but not always smooth. For instance, a software update might introduce more issues than it resolves, impacting stakeholde...

What Are ITIL Management Practices? An Overview

0:43

What Are ITIL Management Practices? An Overview

Переглядів 149 годин тому

"In ITIL, a management practice refers to organizational resources designed to perform work or achieve objectives. These practices are integral to the ITIL Service Value System. The ITIL Service Value System encompasses: 14 general management practices, 17 service management practices, and 3 technical management practices. These practices collectively form the framework through which organizati...

Welcome to ITIL Management Practices: Driving Change Effectively

0:22

Welcome to ITIL Management Practices: Driving Change Effectively

Переглядів 249 годин тому

Explore the ITIL management practices and dive into the value of the Change Enablement practice, one of the most widely used practices. Follow ITIL on social media! LinkedIn: www.linkedin.com/showcase/itilofficial Facebook: ITILBestPractice/ UA-cam: www.youtube.com/@ITIL-Official #ITIL #ITILManagement #ITILPractices #ChangeManagement #ITIL4 #ServiceManagement #ITILTraining #ITILFra...

Real-Life Application of ITIL Guiding Principles: A Practical Example

2:34

Real-Life Application of ITIL Guiding Principles: A Practical Example

Переглядів 269 годин тому

"Explore how the ITIL Guiding Principles can help in a real-life example with Anna, who is guiding her 18-year-old daughter in buying a new smartphone. By applying the ITIL Guiding Principles, Anna and her daughter navigate through the decision-making process efficiently and effectively, ensuring they make a well-informed choice aligned with their needs and resources. Follow ITIL on social medi...

Understanding ITIL Guiding Principles: Framework for Success

2:35

Understanding ITIL Guiding Principles: Framework for Success

Переглядів 219 годин тому

"Do you remember the ITIL Service Value System? Central to it are the Guiding Principles, essential for every organization's operations. A Guiding Principle is a recommendation that stays relevant regardless of an organization's changes in goals, strategies, or management. They are universal and enduring. These principles support continual improvement in any organizational method or framework. ...

Introduction to ITIL Guiding Principles: Your Path to Success

0:23

Introduction to ITIL Guiding Principles: Your Path to Success

Переглядів 149 годин тому

Explore the ITIL Guiding Principles, understanding how they can be used to guide individuals and organizations in the realm of service management. Follow ITIL on social media! LinkedIn: www.linkedin.com/showcase/itilofficial Facebook: ITILBestPractice/ UA-cam: www.youtube.com/@ITIL-Official #ITIL #ITIL4 #GuidingPrinciples #ServiceManagement #ITSM #ITServiceManagement #PrinciplesInA...

Exploring the ITIL Service Value Chain: From Opportunity to Value

2:27

Exploring the ITIL Service Value Chain: From Opportunity to Value

Переглядів 211 тис.14 днів тому

The ITIL Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value creation. The key inputs to the ITIL SVS are Opportunity and Demand. These inputs drive the actions and processes within the system, leading to the ultimate outcome: Value. The central element of the ITIL Service Value System is the ITIL Service Value...

ITIL Service Value System: Enabling Value Creation

0:36

ITIL Service Value System: Enabling Value Creation

Переглядів 6814 днів тому

The ITIL Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value creation. By understanding and implementing the ITIL Service Value System, organizations can better manage their service lifecycle, respond to opportunities and demands, and continuously improve their service delivery to achieve desired outcomes. Foll...

The Four Dimensions of ITIL Service Management: A Holistic Approach

1:48

The Four Dimensions of ITIL Service Management: A Holistic Approach

Переглядів 6614 днів тому

ITIL defines four dimensions of service management critical for value creation: organizations and people, information and technology, partners and suppliers, and value streams and processes. These dimensions must be considered collectively when designing, delivering, and supporting digital products and services. Adopting this holistic approach ensures that quality and efficiency expectations ar...

Welcome to ITIL Key Concepts: Enhancing Organizational Performance

0:27

Welcome to ITIL Key Concepts: Enhancing Organizational Performance

Переглядів 5414 днів тому

You will explore the key concepts of ITIL, understanding how ITIL can help any organization enhance its performance and deliver high quality services that create value for their stakeholders. Follow ITIL on social media! LinkedIn: www.linkedin.com/showcase/itilofficial Facebook: ITILBestPractice/ UA-cam: www.youtube.com/@ITIL-Official #ITIL #KeyConcepts #OrganizationalPerformance #...

Applying ITIL Principles: Improving Real-World Organizations

0:43

Applying ITIL Principles: Improving Real-World Organizations

Переглядів 7521 день тому

This video asks you to think about an organization you interact with. It can be any organization, a company, a government entity, or an NGO. How could these concepts be used to improve the customer experience, enhance the employee experience, and offer better service management? You can now understand the practical application of ITIL and its benefits in real-world scenarios. By applying ITIL p...

Value Co-Creation in Service Relationships: A New Paradigm

0:52

Value Co-Creation in Service Relationships: A New Paradigm

Переглядів 12921 день тому

Value can be created or co-created. In the past, the relationship between a service provider and a customer was one-way and distant. For example, a courier company would deliver a package to the customer, and this would complete the service being provided. However, in reality, service relationships are highly complex and interdependent. Organizations are increasingly moving away from the concep...