Відео

Great interview

Nice work Simon 👍

Hi there - where can you get these cards from?

Im really split between the evovle2 55, 65 flex and 75. In alot of the tests I have seen, the 65 flex mic performed best. Which will you recommend?

Hello Martin! Thank you for the great review/unboxing of the Jabra Evolve2 65 Flex as well as your recommendation. We appreciate you taking the time to post this video. Let us know if you should have any questions as we are always happy to help! You can find contact information on the Jabra website at bit.ly/48QDVdI. Thanks again for sharing your feedback!

What an interactive discussion! Great event Martin! Love the new theme tune!!

Hello, I'm now transitioning to a team leader ! Just bought your planner 🎉

Agree with Michael - the difference is the human interaction

Custard creams are def the best

lov the good work

It's 99% Indians already that you can't hardly understand. But A.1 is just as bad.

Recently an airline chat bot hallucinated slightly while describing an offer a customer might be eligible for, the court ruled the airline had to honour the offer, companies will try to replace them but companies will start running into issues

Kinda obvious right? Then you only need to employ a few engineers and a small team to deal with the issues that the automated system fucks up or can't handle. Guna be a hell of a lot less jobs going around though. Crazy to think that in a world where the idea is to work, we're removing as many jobs as possible.

i work in a call centre and i thought 10 15 years ago our jobs would be gone but here we still are. I dont doubt it is coming but there will still need to be a small core of humans to deal with complex issues and some of our older customers but this will faze out in the years ahead but i shall be retired by then i expect.

Really interesting - my guess is that if a particular job has a lot of procedures, programmed responses, and logical progressions in any interactions then it lends itself well to being automated. I still think there is a place for people who are part of the whole apparatus but perhaps there will be fewer: more effective perhaps, but likely fewer.

Promo sm

I hope this is helpful/interesting for anyone watching/listening. Don't hesitate to get in touch if I can help in any way. Good luck!

❤😂Classic accuracy at its best, love him soo much he's amazing!! 😂

There is no such thing as good news when working in a contact centre. Unless it was to tell everyone the place had burned down.

😂😂

That’s so true 😂

This is gold ! They kept a straight face and alll lmao .

I miss John candy

I respect the grind keep going.

😂😂😂😂😂😂...that's a conversation???

Looool sums up 9am everyday for me

Really enjoyed this one. Nigel, Phoebe and the team are so knowledgable and it's a pleasure to work with them to make Wellbeing something the CX industry takes seriously.

So sweet seeing old people singing

Hello

Great interview Martin and Jen. I love a good design board. What a great way to engage the employees. 🧡✨️

Hi Martin and GOOW team, Agree, even in Aus we dont have enough marketing on roles in Call centres. Another great vid.

Hello

Morning Martin, I prefer Tea for the first cup. Coffee through the day and a hot choccie to wind down with. As to abuse towards team members, I don't believe it has increased. Certainly is an ongoing issue. Previous issues highlighted from abuse is two main points, customer has been let down on a service or they failed to understand the service on offer. The third point would be, customer projecting personal circumstances. An airline I worked for had a zero tolerance. We were to give customers a warning and if they insisted in being abusive, the call could be disconnected. 🧡✨️

I love the show. Been in the contact centre industry for nearly two years and watching your podcast has really improved my mindset!

Good work all! Signing up my daughter now for this in 2030 when she is 16 👍

sorry I couldn't get on live

great episode fella!

Love it guys!!❤

"Get out of wrap". How I wish I didn't recognise that phrase, why did I ever take a job in a call centre. I should have listened

Great advice Martin. So simple. 💞

I know this feeling well Martin...But with a support structure, it helps a lot . I think doing what adds value can and will be financially rewarding!

Excellent episode with some great tips and pitfall warnings too. Really good watch!

Hope you had a great time Martin!

just catching up. Thanks for the shoutout - this comment best be included in my total or i'll be having words

Great episode, Phoebe is so knowledgeable!

Good one Martin - loved the natural style of this. No agenda just relevant chat! Good to hear, some of the topics thing a very loud bell and sometimes hearing of the challenges out there puts your own into perspective.

Duh!!!!!!!

Hahahahahahaahahahahahaahahaha -- or you are serious