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BlueTweak
Romania
Приєднався 17 тра 2023
We are a technology company that specializes in providing innovative customer service software, automation, and digital solutions with the help of RPA, Chatbots or ML models to businesses. Our omnichannel customer service software, BlueHub enables businesses to provide a seamless and consistent experience to their customers across all touchpoints. BlueHub incorporates 16 years of customer service and it was created having business needs in mind, not just another software that tries to solve a business need.
Відео
Workforce Management
Переглядів 162 місяці тому
Optimize both internal and external workforce operations effortlessly with our Workforce Management Software! Effectively managing resource allocation within your organization is crucial for maintaining high productivity and customer satisfaction. More about us: LinkedIn - ro.linkedin.com/company/bluetweak Facebook - BlueTweak Website - www.bluetweak.com
Analytics
Переглядів 92 місяці тому
Maximize your customer support operations with BlueHub's advanced Analytics feature! Our Customer Support Analytics tool provides a complete solution for tracking and enhancing agent performance, gaining critical insights, and achieving exceptional customer satisfaction. More about us: LinkedIn - ro.linkedin.com/company/bluetweak Facebook - BlueTweak Website - www.bluetweak.com
Reporting
Переглядів 202 місяці тому
Achieve unparalleled precision in customer support with our Real-Time Reporting Software! Transform your customer support operations with immediate reporting and gain actionable insights. More about us: LinkedIn - ro.linkedin.com/company/bluetweak Facebook - BlueTweak Website - www.bluetweak.com
Administration
Переглядів 102 місяці тому
Enhance your customer support management with our robust CRM Administration feature! Designed to streamline configuration, maintenance, and governance, it enables managers to ensure smooth and efficient operations within your customer support platform. More about us: LinkedIn - ro.linkedin.com/company/bluetweak Facebook - BlueTweak Website - www.bluetweak.com
Ticketing
Переглядів 1,8 тис.4 місяці тому
Allow our AI-driven customer support software to track, label, categorize, and prioritize support requests, so your clients can get help faster and more efficiently, leaving your human agents more time to tackle the harder challenges.
Intelligent Knowledge Base internal and external exposed
Переглядів 3,6 тис.4 місяці тому
Harness the latest AI and machine learning to organize, categorize, and curate your company’s knowledge resources! Your support agents and employees can now quickly find accurate and up-to-date information, to address customer queries, while reducing response times and enhancing customer experience. Externally, our customer service suite extends its reach to your clients, offering a user-friend...
Automatic Chat & Email Translation
Переглядів 1,5 тис.4 місяці тому
Experience real-time translation for multi-lingual conversations! Whether it’s a chat conversation or an email exchange, our system seamlessly translates messages in real-time, breaking language barriers and facilitating smoother interactions.
Automated Workflows
Переглядів 1,7 тис.4 місяці тому
Eliminate manual effort, while ensuring consistency. This customer service tool unlocks a whole new level of efficiency.
Smart Context Recognition
Переглядів 1,8 тис.5 місяців тому
Unlock valuable insights and empower your agents with smart context recognition! With a single glance, you’ll understand your customer’s issues with precision, streamlining the process, and saving your agents’ valuable time, thanks to a game-changing customer service tool!
Personalized ChatGPT
Переглядів 1,9 тис.5 місяців тому
Now you can leverage customer data and provide tailored, human-like assistance! With a focus on data-driven personalization, this feature learns from each customer information, ensuring that each interaction feels uniquely customized.
AI Assisted Message Routing and Classification
Переглядів 2,8 тис.5 місяців тому
Elevate customer satisfaction in a blink! Our AI machine learning analyzes incoming messages from customers and automatically routes them to the best fitting support agent or department.
Agent Augmentation with AI
Переглядів 8 тис.5 місяців тому
Super agents are in the making! ChatGPT collaborates with your agents to create flawless responses. Agents can now effortlessly refine and dispatch these responses, for unmatched customer service.