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CX Passport
United States
Приєднався 17 бер 2021
Love customer experience and love travel? You’ve found the right channel.
CX Passport centers on a weekly podcast | a show about creating great customer experiences, with a dash of travel talk. Each episode, we’ll talk with our guests about great CX, travel, and just like the best journeys, explore new directions we never anticipated.
CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport UA-cam channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
Hosted by Rick Denton -Managing Principal for EX4CX - Execution for Customer Experience
I believe the best meals are served outside and require a passport
CX Passport centers on a weekly podcast | a show about creating great customer experiences, with a dash of travel talk. Each episode, we’ll talk with our guests about great CX, travel, and just like the best journeys, explore new directions we never anticipated.
CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport UA-cam channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
Hosted by Rick Denton -Managing Principal for EX4CX - Execution for Customer Experience
I believe the best meals are served outside and require a passport
The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201
🎤🎞️Create results and bring the worlds together in “The one with the CX bridge” with Sean Cherry Experience Insights at LinkedIn in CX Passport Episode 201🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction to Sean Cherry and CX Expertise
2:02 Leveraging Customer Feedback for Revenue Growth
5:10 The Value of Actionable Customer Insights
8:19 Tying Customer Metrics to Business Outcomes
11:10 Building Relationships to Drive CX Success
16:53 Bridging Product and Service Teams for Better CX
21:06 First-Class Lounge Travel Stories with Sean Cherry
26:26 Getting Real with AI: Challenges and Opportunities
31:59 How to Connect with Sean Cherry
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport UA-cam channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Sean LinkedIn: www.linkedin.com/in/sean-t-cherry/
#customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice #podcast
CHAPTERS
0:00 Introduction to Sean Cherry and CX Expertise
2:02 Leveraging Customer Feedback for Revenue Growth
5:10 The Value of Actionable Customer Insights
8:19 Tying Customer Metrics to Business Outcomes
11:10 Building Relationships to Drive CX Success
16:53 Bridging Product and Service Teams for Better CX
21:06 First-Class Lounge Travel Stories with Sean Cherry
26:26 Getting Real with AI: Challenges and Opportunities
31:59 How to Connect with Sean Cherry
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport UA-cam channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Sean LinkedIn: www.linkedin.com/in/sean-t-cherry/
#customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice #podcast
Переглядів: 3
Відео
200!!! The one with the scene setting - Michelle Pascoe E200
Переглядів 519 годин тому
🎤🎞️Holy hades! We did it! CX Passport Episode 200! Thank you to the great listeners and viewers! Enjoy episode 200 “The one with the scene setting” Michelle Pascoe from down under in CX Passport Episode 200🎧 What’s in the episode?... CHAPTERS 0:00 Introduction and Background 1:38 The Importance of Hospitality 3:11 Challenges and Benefits of Hospitality 6:10 Creating Intuitive Customer Experienc...
The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199
Переглядів 614 днів тому
🎤🎞️Guidance. Influence. Results. “The one with the shepherds of CX” with Rachel Sheriff Chief Customer Officer for episode sponsor Recurly in CX Passport Episode 199🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Rachel Sheriff 1:46 Rachel's role as Chief Customer Officer 3:27 Rachel's journey from agency to customer success 6:27 Aligning different teams to deliver customer value 9:45...
The one with the biker CX - Rick Malsch E198
Переглядів 1221 день тому
🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in CX Passport Episode 198🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Rick Malsch, CX OpenToWork 2:14 Why Customer Experience Matters to Rick Malsch 4:33 Customer Engagement at Harley Davidson: Rentals and Training 8:55 CX Passport Live: Amplifying Event Experiences 10:06 Building Brand Loyalty Th...
The One with the 2024 First Class Holiday Special part 2 - E197
Переглядів 1428 днів тому
🎤As we close 2024, CX Passport takes a break with the annual tradition of “The One with the 2024 First Class Holiday Special part 2”🎧 Episode 197 Thank you to all of the great guests of 2024 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 2?... CHAPTERS 0:00 Rick Denton (host introduction) 1:18 Bill Staikos 7:19 Alyona Medelyan 11:4...
The One with the 2024 First Class Holiday Special part 1 - E196
Переглядів 7Місяць тому
🎤As we close 2024, CX Passport takes a break with the annual tradition of “The One with the 2024 First Class Holiday Special part 1”🎧 Episode 196 Thank you to all of the great guests of 2024 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 1?... CHAPTERS 0:38 Ilenia Vidili - Italy 4:46 Sam Stern - USA 8:59 Sarah Hatter - USA 16:12 En...
The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195
Переглядів 17Місяць тому
🎤🎞️CX evolves AND the core stays the same “The one with the core principles” with Neal Berg CX Strategist at Evolve Partners in CX Passport Episode 195🎧 What’s in the episode?... CHAPTERS 0:00 Introduction to Neal Berg and CX Expertise 2:02 Gaining Buy-In for CX in Large Organizations 5:00 Adapting CX for Global Brand Perceptions 8:06 Making Strategic Choices in CX by Region 10:34 Future-Proofi...
The one with the storytelling - Andrew Carothers CX OpenToWork E194
Переглядів 8Місяць тому
🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Carothers in CX Passport Episode 194🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:58 Challenges and Solutions in CX 07:25 Building a Customer-Centric Experience 11:33 Impact of Customer Experience on Business Results 13:36 Extra Legroom Section: Fun and Personal Insights 17:17 What are companies gett...
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193
Переглядів 32Місяць тому
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193
The one with the skydiving - Dara Kiernan author “Freefall: Leadership Lessons from the Skies” E192
Переглядів 72 місяці тому
The one with the skydiving - Dara Kiernan author “Freefall: Leadership Lessons from the Skies” E192
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191
Переглядів 242 місяці тому
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191
The one where offboarding matters - Gary Marra CX #OpenToWork E190
Переглядів 112 місяці тому
The one where offboarding matters - Gary Marra CX #OpenToWork E190
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB E189
Переглядів 122 місяці тому
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB E189
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
Переглядів 63 місяці тому
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
The one with the rapid recovery - Celia Fleischaker CMO & Amberly Dressler VP Corp Mktg isolved E187
Переглядів 353 місяці тому
The one with the rapid recovery - Celia Fleischaker CMO & Amberly Dressler VP Corp Mktg isolved E187
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186
Переглядів 103 місяці тому
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186
The one with the CX nervous system - Jameson McFarland E185
Переглядів 93 місяці тому
The one with the CX nervous system - Jameson McFarland E185
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
Переглядів 183 місяці тому
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
Переглядів 114 місяці тому
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
Переглядів 164 місяці тому
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
Переглядів 275 місяців тому
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
The one with the total experience|Robby Cloninger VP Consulting Digital Experience FPT Software E180
Переглядів 265 місяців тому
The one with the total experience|Robby Cloninger VP Consulting Digital Experience FPT Software E180
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
Переглядів 85 місяців тому
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
The one where he unifies CX - Adam Powers CX #OpenToWork E178
Переглядів 485 місяців тому
The one where he unifies CX - Adam Powers CX #OpenToWork E178
The one with the customized resiliency kit - Sangeetha Rai VP Cust. Success Northwestern Mutual E177
Переглядів 885 місяців тому
The one with the customized resiliency kit - Sangeetha Rai VP Cust. Success Northwestern Mutual E177
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
Переглядів 146 місяців тому
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
Переглядів 26 місяців тому
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
Переглядів 96 місяців тому
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
Переглядів 106 місяців тому
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
Переглядів 57 місяців тому
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172