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OUC DC
Приєднався 9 чер 2016
Welcome to the Office of Unified Communications UA-cam Channel! Here, you'll see some of the great work being performed by our professional call takers and dispatchers. We serve Washington, DC residents and visitors with high quality public safety communications. Working collaboratively with the city's public safety cluster, OUC is working to make Washington a safe place live and work. Find out more at www.ouc.dc.gov.
Employee Profile: Nikita
In September 2023, 911 call taker Nikita received a call from a manager at Krispy Kreme stating that one of her employees was in labor. Hear her recount that morning and talk about why this call, and all those just like, keeps her coming back to work to answer the call every day.
Переглядів: 159
Відео
09.14.23 Lunchtime Chat with Director McGaffin
Переглядів 11910 місяців тому
On September 14, Director McGaffin hosted a lunchtime chat where she led a walk-through of the newly-launched 911 Performance Dashboard. The dashboard provides insight into the work of the OUC by providing performance data on 911 call handling, dispatching, staffing, and more.
06.08.23 Lunchtime Chat with Director McGaffin
Переглядів 50Рік тому
On June 8, Director McGaffin hosted a lunchtime chat where she discussed 911 calls in queue.
Honoring the first, first responders.
Переглядів 95Рік тому
The Office of Unified Communications serves as the District’s lifeline. The men and women of the OUC are the first, first responders and are responsible for the safety of the District residents, visitors, and first responders. Listen as our call takers and dispatchers - our heroes in headsets - speak about what it’s like to answer the call.
04.13.23 Lunchtime Chat with Acting Director Heather McGaffin
Переглядів 27Рік тому
On April 13, 2023, Acting Director McGaffin hosted a Lunchtime Chat where she discussed location-based routing for wireless 911 calls.
OUC Employee Profile: 911 Call Taker Nicolle Rodriguez
Переглядів 201Рік тому
Meet Nicolle Rodriguez, one of OUC’s newest call takers. Nicolle has been with the Office of Unified Communications for almost 5 years, beginning as a DC 311 Customer Service Representative after joining DC government through the Department of Employment Services' L.E.A.P. program.
THANK YOU to the DC 311 Social Media Team
Переглядів 44Рік тому
The DC 311 Social Media team is so unique to what we do here in the District. Join us as we extend a heartfelt thanks to our incredible team. #311Day #WeAnswerTheCall
03.09.23 Lunchtime Chat with Acting Director Heather McGaffin
Переглядів 73Рік тому
On March 9, 2023, Acting Director Heather McGaffin hosted a lunchtime chat to discuss the future of the Office of Unified Communications.
OUC Employee Profile: 311 Customer Service Representative Kimara Williams
Переглядів 197Рік тому
DC 311 provides a one-stop service experience for constituents, residents, and visitors searching for DC government services and information. But #WhoAnswersTheCall? Meet Kimara Williams, a DC 311 Customer Service Representative and member of our DC 311 Social Media Team.
OUC Employee Profile: 311 Customer Service Representative Colin Bordeaux
Переглядів 258Рік тому
“I am a servant for the public.” Meet Colin Bordeaux, one of OUC’s extraordinary 311 Customer Service Representatives.
OUC Employee Profile: MPD Dispatcher Alita Darby
Переглядів 1992 роки тому
Meet Metropolitan Police Department dispatcher, Ms. Alita Darby. A seasoned public safety professional with over 20 years of dedicated service to the District, Ms. Darby plays a vital role in the chain of emergency communications.
EMS Week 2021: Sudden Cardiac Arrest
Переглядів 583 роки тому
In honor of EMS Week 2021, the Office of Unified Communications has a few EMS tips that could help in the event of an emergency. EMS Tip #5 is about Sudden Cardiac Arrest events. #WeAnswerTheCall
EMS Week: Choking
Переглядів 2623 роки тому
In honor of EMS Week 2021, the Office of Unified Communications has a few EMS tips that could help in the event of an emergency. EMS Tip #4 is about Sudden Chocking Incidents. #WeAnswerTheCall
EMS Week: Heat-Related Illnesses
Переглядів 3733 роки тому
In honor of EMS Week 2021, the Office of Unified Communications has a few EMS tips that could help in the event of an emergency. EMS Tip #2 is about Heat-Related Illnesses. It is important to know both the symptoms of excessive heat exposure and the appropriate responses to heat-related illnesses.
EMS Week: How to Save a Life, Instructions on using an AED
Переглядів 403 роки тому
In honor of EMS Week 2021, the Office of Unified Communications has a few EMS tips that could help in the event of an emergency. EMS Tip #3 is about how to use an Automated external defibrillator (AED). #WeAnswerTheCall
You're Never Too Young to be a 911 Hero!
Переглядів 693 роки тому
You're Never Too Young to be a 911 Hero!
The Office of Unified Communications' Agency Profile
Переглядів 2394 роки тому
The Office of Unified Communications' Agency Profile
The District's Office of Unified Communications is a Trailblazer (Short Version)
Переглядів 2605 років тому
The District's Office of Unified Communications is a Trailblazer (Short Version)
WHO declared the "pandemic" on 3-11.. The "terrorist" attacks were on 9-11.. Its just a coincidence
Ally light on the even side of the 700 block of oglethorpe st ne need bulbs
Street light outage 500 block of 48th place ne
Good morning, I need assistance with my water & gas bill?
Please include the captioning for the Deaf and Hard of Hearing community. As a government, we have an obligation to effectively communicate with our whole community in the District of Columbia.
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I really enjoyed this. Thanks for posting. It is wonderful to have a great director, especially in such a large PSAP center! The happy employees, coworkers, and other departmental employees who gave their warm and sincere sentiments in this video are surely a testament to Ms. Holmes success!