Leah Mether
Leah Mether
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When empathy isn’t enough: Why accountability matters in managing poor performance
When is enough, enough?
“I’ve performance managed a staff member multiple times over the years, empathised with their situation, had tough conversations, and yet their performance still hasn’t improved. Now, I’m stuck micromanaging them and constantly addressing basic performance issues. It’s burning me out. What should I do?”
Sound familiar?
Tonight on Ask Leah, I answer this question from an exhausted leader.
Here’s the reality: empathy must be balanced with accountability. In this case, the accountability-and follow-through-are missing.
Unfortunately, situations like this are all too common. Sometimes it’s because a leader hesitates to impose consequences or hold someone accountable. Other times, it’s because the organisation ties their hands, preventing effective action.
Either way, the result is the same: poor performance and unacceptable behaviour flourish, eroding team culture and leaving leaders feeling defeated.
Check out this week's episode by clicking on the video below.
#leadership #communicaiton #accountability
___________________________________________________
Is the toughest part of your job the ‘people bit’?
I can help.
Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier.
I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need.
With my direct, straight-shooting style I can help you:
+ communicate effectively
+ have difficult conversations
+ manage yourself at times of stress
+ increase emotional intelligence
+ lead with warmth
+ create a culture of trust and psychological safety
+ improve personal effectiveness
For business inquiries: support@leahmether.com.au
Website: www.leahmether.com.au/
Linkedin:www.linkedin.com/in/leahmetherspeaker/
Facebook: leahmetherspeaker
Переглядів: 218

Відео

Why I do what I do
Переглядів 232Місяць тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
Video for people who downloaded difficult feedback framework
Переглядів 234Місяць тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
How do you best learn?
Переглядів 66Місяць тому
How do you learn best? On your own or in a group? Through images and video or verbal instructions? Do you like things written down step by step? Or do you prefer to be shown and given the chance to practice? There's not one right or wrong, but you need to know how you best learn so that you can ask for it. And leaders, you need to ask your people how they best learn so you can deliver your comm...
Steamroller, shirker and steerer
Переглядів 1892 місяці тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
How to ask someone you've met before to remind you of their name
Переглядів 20 тис.2 місяці тому
"I work part-time in a front office role where customers are important to us, but I only see some of them in person twice a year. I often struggle to remember what they look like when they come in. How can I politely ask for their name or details without offending them by not recognising them?" Oh, I relate to this question! As a trainer and speaker, I work with thousands of people a year and t...
The Five Cs
Переглядів 1502 місяці тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
No one is a perfect communicator
Переглядів 1902 місяці тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
Soft is the New Hard
Переглядів 2092 місяці тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
Steer Through the Storm
Переглядів 742 місяці тому
Is the toughest part of your job the ‘people bit’? I can help. Hi, I’m Leah Mether. I’m a communication and soft skills specialist, obsessed with making the people part of leadership and work life easier. I teach leaders and teams how to communicate effectively under pressure, have difficult conversations, better manage themselves, and build a culture that gets the results they need. With my di...
Can you guarantee results and really teach anyone to improve their communication?
Переглядів 2882 місяці тому
"Can you guarantee results? Can you really teach anyone how to improve their communication?" Tonight on Ask Leah I share the questions I was asked on a recent call with a prospective client and how I answered them. In short, yes, I can absolutely guarantee results from my training and programs: IF you're willing to learn and IF you're willing to do the work. I can teach you my proven strategies...
Toxic positivity: what it is and why it's harmful
Переглядів 5232 місяці тому
"What is 'toxic positivity' and why is it harmful?" While positivity is, well, positive, toxic positivity is something else entirely. Positivity becomes toxic when you: 🔸 Minimise, invalidate and reject negative or painful feelings - in yourself or others - even when they're appropriate. 🔸 Suppress hard emotions like grief and sorrow, even when something devastating happens, like the death of a...
Leaders must learn how to schedule emails
Переглядів 1342 місяці тому
Do you know how to schedule an email? If not, it's time to learn. In tonight's episode of Ask Leah, I share why this simple little tech tool is so important for leaders in particular. Check out the video below and if you've got a question you'd like answered, send it through and I'll address it in a future episode. #askleah #email #communication #leadership #righttodisconnect Is the toughest pa...
Circles of Influence
Переглядів 1622 місяці тому
What can I control? What can I influence? What do I need to accept or let go of? On tonight's episode of Ask Leah, I’m diving into one of my favourite tools for helping leaders and teams stay focused: Stephen Covey’s Circles of Influence. It's a classic for a reason! I’m sharing it after a flood of questions in recent weeks on how to keep teams moving forward during times of change and overwhel...
What would I say to a friend?
Переглядів 2673 місяці тому
"What would I say to a friend?" This powerful little question can be the key to unlocking self-compassion. To hear how I use this question to quieten my inner critic and be a bit kinder to myself, check out this week's episode of Ask Leah below. And if you've got a question you'd like answered, send it through and I'll answer it in a future episode. #askleah #selfcompassion #compassion #kindnes...
Check in on your mates
Переглядів 963 місяці тому
Check in on your mates
What to say when you don't know the answer
Переглядів 2854 місяці тому
What to say when you don't know the answer
Introverts, extroverts and communication styles
Переглядів 1644 місяці тому
Introverts, extroverts and communication styles
Are you behaving in alignment with the person you want to be?
Переглядів 2234 місяці тому
Are you behaving in alignment with the person you want to be?
Share what's going on to avoid misunderstanding
Переглядів 904 місяці тому
Share what's going on to avoid misunderstanding
Don't dehumanise when you debate
Переглядів 1,2 тис.5 місяців тому
Don't dehumanise when you debate
The true goal of engaging in mediation and conflict
Переглядів 1015 місяців тому
The true goal of engaging in mediation and conflict
How to build self-awareness and learn how other people perceive you
Переглядів 8935 місяців тому
How to build self-awareness and learn how other people perceive you
Reframe "nervous" to "excited"
Переглядів 675 місяців тому
Reframe "nervous" to "excited"
Show vulnerability to encourage vulnerability
Переглядів 1396 місяців тому
Show vulnerability to encourage vulnerability
Digital disagreement: how to disagree with respect online
Переглядів 2246 місяців тому
Digital disagreement: how to disagree with respect online
Replace "yes but" with "yes and"
Переглядів 836 місяців тому
Replace "yes but" with "yes and"
Follow through: Actions communicate louder than words
Переглядів 296 місяців тому
Follow through: Actions communicate louder than words
Who do you want to be?
Переглядів 366 місяців тому
Who do you want to be?
Boost your energy with colour
Переглядів 306 місяців тому
Boost your energy with colour

КОМЕНТАРІ

  • @andrewcollins2060
    @andrewcollins2060 18 днів тому

    I just tell people honestly. I have issues in retaining certain things like names, dates etc. because my brain decides most of that kind of information is not very useful. I remember you more than I will remember your name. My long term memory is insane but my short term is kind of bleh.

  • @PaulErez-x7i
    @PaulErez-x7i 19 днів тому

    I wold say "I remember you but I am terrible at remembering names. So - please forgive me and remind me."

  • @akeeperofoddknowledge4956
    @akeeperofoddknowledge4956 20 днів тому

    I usually just say " I have a great memory for faces, and I definitely remember yours, but I'm terrible with names! Could you please remind me?". This never seems to offend anyone and in truth they've usually forgotten mine.

  • @demonfox0958
    @demonfox0958 22 дні тому

    I have to do this a LOT because since childhood Ive always had serious difficulty in remembering people, even relatives or people Ive worked with for years. I must have regular contact with someone to retain their name, but I may still not know who they are if we meet in a location we dont normally see each other beacause my brain connects names and faces with the locations Im used to seeing them. It can be very frustrating and embarrassing.

  • @ryw5862
    @ryw5862 23 дні тому

    Dingbat.

  • @KirstenOlivier-y5i
    @KirstenOlivier-y5i 25 днів тому

    Celine Dion downloads y

  • @joshremington
    @joshremington 27 днів тому

    thank you for upload ☕😀

  • @subjectofgov
    @subjectofgov 29 днів тому

    Been there for years. Names are harder to remember than measurements and mileage of your truck.

  • @JonahBread
    @JonahBread Місяць тому

    A Woman Takes Ten Times Longer That A Man To Dress & Prepare To Go Out...This is Because They Are Drenched in "VANITY"...The Fuel For Narcisstic Ways...Thus The Head is Often Hollow...Hence Nothing "REAL" Rarely Gets inn!! When You Add Gay, Trans & Certain Ethnicity You Get An "INSANITY" of EGO'S That Has "RUINED" The West...Yet They Dont Give A S..T Has Long As Their Face is Kept in The Picture!! They Are "N.O.T.H.I.N.G" Without it!! But We Do Get Their "Fake" Rightous Caring Look in Return With A False Smile Song & Dance Advert in Return ♥️🇬🇧♥️🇺🇸♥️ 😂😂😂😂😂😂😂😂😂😂😂😂😂😂

  • @MagesseT1
    @MagesseT1 Місяць тому

    Of course, glancing at appointment books or looking up registrations can help jog your memory as well, without embarrasung yourself.

  • @KC1FUNLIFE
    @KC1FUNLIFE Місяць тому

    Ive failed to learn your name dear. Let me get us a cup of coffee and talk about life since we last seen each other.

  • @thorny3218
    @thorny3218 Місяць тому

    I’m one of the few people that remembers everyone’s name. I learned this in college when I was cramming for a practical test. Remembering hundreds of plants. I give everyone a weird connection in my mind. Like the name for elderberry sambucus cerulea. I just remember sams bucking cereal. Somehow making a connection in my mind I can’t forget. If it’s Rachel and her boyfriend is Tom, its raytom the ray gun. I’ll see them and know that’s ray Tom. 😂 I might have a mind of a weirdo but it works. People are actually surprised when I meet them once and remember them forever. Lisa at the seed place is Lisa the seedy lady who is seedy. 😂

  • @9parasqn656
    @9parasqn656 Місяць тому

    I work part time in a supermarket and see hundreds of faces a day. I often get their name but after a while all the faces merge into one. Naming them I find impossible. There's a beautiful lady with red hair who I'm really struck by. But then 2 other gorgeous girls come in with red hair. And I'm totally lost as to who is who.

  • @HunterChristianDarkman
    @HunterChristianDarkman Місяць тому

    I have Anomia - a type of Aphasia which disconnects the name of a person or thing and what I know about them. I just tell them of my condition, if necessary.

  • @SergePoitras-hj4ip
    @SergePoitras-hj4ip Місяць тому

    Like your accent ! Forces me to strech my ears 😀

  • @jamesgill6213
    @jamesgill6213 Місяць тому

    do people really need help with this?

    • @leahmetherspeaker
      @leahmetherspeaker Місяць тому

      G'day James, this was a genuine question submitted by one of my newsletter readers.

    • @rosswitte
      @rosswitte 17 днів тому

      Yes

  • @theimperfectcrafterny
    @theimperfectcrafterny Місяць тому

    Thank you. I'm definitely working on being a creator.

  • @fernandojackson7207
    @fernandojackson7207 Місяць тому

    Not a bad idea to spend 10 minutes at the end of the day to make an overview of it, including some specifics.

  • @mb4lunch
    @mb4lunch Місяць тому

    I just say, I forgot your name and I will probably forget it again after this event...

  • @rewelj
    @rewelj Місяць тому

    Thanks, Leah! Excellent advice ❤

  • @JB-mz3eo
    @JB-mz3eo Місяць тому

    Toxic positivity sounds like the Victorian days all over again. Sweep it under the carpet and employ the stiff upper lip.

  • @jobinkarinthaloor3693
    @jobinkarinthaloor3693 Місяць тому

    🦋

  • @elade7857
    @elade7857 Місяць тому

    I have never been offended that someone forgot my name. What I would find rude is if someone pretends to allways forget my name in some sort of an attitude. I just disengage and pay no mind anymore to this kind of people.

  • @kishorsheta8478
    @kishorsheta8478 Місяць тому

    Ooooh wow very very nice ji superb thanks ji

  • @edwardmylnychuk5774
    @edwardmylnychuk5774 Місяць тому

    i find being direct and honest and just saying i know the face but i forgot your name could you tell me what you are known as.

  • @jacksonamaral329
    @jacksonamaral329 Місяць тому

    Good. Feedback: A microphone would improve your audio.

  • @Enigma758
    @Enigma758 Місяць тому

    The USA is the poster child for this, look who we elected! 😥

  • @adaptandsucceed6875
    @adaptandsucceed6875 2 місяці тому

    Say “Who the fuck are you?”, then laugh uproariously.

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      Oh you have made me laugh uproariously here. Gold!

    • @lzcontrol
      @lzcontrol Місяць тому

      In Australia this is the norm.

  • @adaptandsucceed6875
    @adaptandsucceed6875 2 місяці тому

    Just make a note of the joke you use so that you don’t use the same one with that person the next time, e.g. short, fat, bald man with a lump on his nose - name badge joke.

  • @x-man5056
    @x-man5056 2 місяці тому

    If a man has just met a woman and during the conversation he forgets her name and asks again, it is like talking to her with spinach in your teeth, a major faux pas. The 'say their name 3 times' thing does work but an astute woman will know what your doing. Still better than, "what did you say your name was again?" Cue the bomb drop sound effect.

    • @MHLivestreams
      @MHLivestreams 18 днів тому

      "I just smoked a massive joint and can't remember your name."

  • @sumeyyeakgul8169
    @sumeyyeakgul8169 2 місяці тому

    Thats a beautiful and concise way to explain. Appreciate it!

  • @hueyiroquois3839
    @hueyiroquois3839 2 місяці тому

    "I'm sorry, I forgot your name."

  • @ottifantiwaalkes9289
    @ottifantiwaalkes9289 2 місяці тому

    I ask them to spell their name and I comment on the given. Or I say I'm bad with names please say again..

  • @JoelAntoinette
    @JoelAntoinette 2 місяці тому

    "Help me remember your name again" has been my go to : )

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      Good one!

    • @MagesseT1
      @MagesseT1 Місяць тому

      That's what I use. That, and "I'm presently at a loss in trying to recall your name...would you mind helping me to remember?"

    • @MagesseT1
      @MagesseT1 Місяць тому

      🎉🎉

  • @Enigma758
    @Enigma758 2 місяці тому

    "Could you please tell me specifically how your name is spelled?" That would be "B" "O" "B"

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      Hehe.

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      Although, having started my career as a journalist I did learn to ask for the spelling of even the seemingly simplest of names. It's incredible how many versions of even the basic ones there can be.

    • @Enigma758
      @Enigma758 Місяць тому

      @@leahmetherspeaker Yeah "My name is MyKill." 😄

  • @robertsouth6971
    @robertsouth6971 2 місяці тому

    Say, "I forgot your name."

  • @carolineberesford8464
    @carolineberesford8464 2 місяці тому

    I love this Leah, so many truths in your message here.

  • @renato5709
    @renato5709 2 місяці тому

    I thank you for your videos.

  • @renato5709
    @renato5709 2 місяці тому

    Your voice and accent are wonderful. I am Renato from Brazil.

  • @renato5709
    @renato5709 2 місяці тому

    I am Renato from Brazil. I still learning, but , I think your video wonderful.

  • @renato5709
    @renato5709 2 місяці тому

    I am Renato from Brazil. Your video are wonderful. ❤

  • @renato5709
    @renato5709 2 місяці тому

    You are the best.

  • @BeachCat
    @BeachCat 2 місяці тому

    It sounds like you're talking about conflict avoidance.

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      Oh yes, conflict avoidance can absolutely be wrapped up with toxic positivity.

  • @kishorsheta8478
    @kishorsheta8478 2 місяці тому

    Ooooh wow my dear ji superb thanks ji

  • @kishorsheta8478
    @kishorsheta8478 2 місяці тому

    Ooooh wow my dear ji superb thanks ji

  • @magdalenamaria128
    @magdalenamaria128 2 місяці тому

    I had in my life a person who covered a person who sexually harassed me and stole from me, unwilling to face the truth she kept semding me funny vids with butterflies and flowers. An adult person is able to work on a balance yiu talk in your video an adult child will close their eyes amd pretend nth is happening aka sweping under the rug. Thispositivity gives me Joker vibes. No space in my life.

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      I'm so sorry you had this devastating experience.

    • @magdalenamaria128
      @magdalenamaria128 2 місяці тому

      ​@@leahmetherspeakerI never thought calling this experience devastating. Thank you...although I moved on but it gives food for thoughts

  • @volumaticstatic
    @volumaticstatic 2 місяці тому

    OMG! That’s it! This helps me a lot to understand what I need to work on. I would say I’m a pretty honest person, but now really realizing I’m defiantly not transparent enough. Thank you!!!

    • @leahmetherspeaker
      @leahmetherspeaker 2 місяці тому

      I'm so pleased to hear this video helped clarify the difference @volumaticstatic. Thanks for the feedback!

  • @Noosa21
    @Noosa21 2 місяці тому

    I work for myself, .......but under Australian law I can call myslef on the weekend to ask myself to come to work, ....gee things arent like what they used to be.

  • @ConorSantry
    @ConorSantry 3 місяці тому

    If only my girlfriend had done what you outlined. Instead, it turns out she took many things the wrong way over the course of our relationship and made erroneous assumptions about what I meant in her head. What's more, she let everything fester instead of addressing each thing with me as they occurred over time. This led her to grow hostile towards me until it eventually blew up and she texted me a long abusive rant which was alienating. The relationship came to a sudden end this week

  • @youtubeSEOexpert520
    @youtubeSEOexpert520 3 місяці тому

    Your video has some problems. Due to this, the videos are not getting views. If the problem is solved, the channel will grow in a few days